Senior Analyst-Risk Management
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex
How will you make an impact in this role?
US High Balance Customer Management strategy team sits within the Commercial Credit Risk department, part of the Credit and Fraud Risk (CFR) and supports the institutional credit risk management function within American Express. The team is a first line risk management team developing strategies to manage exposure from U.S. high balance commercial clients and customers by proactive portfolio monitoring, reviews and strategy enhancements. The team is tasked with partnering with Global Commercial Services (GCS), Global Services Group (GSG) and within Credit & Fraud Risk (CFR) to develop strategies to grow our business while preventing write-offs from large balance clients.The team is split across New York and Gurgaon Offices.
Key responsibilities of the individual include:
- High Balance Case Reviews: Perform in-depth reviews across end-to-end customer management risk functions to identify strategy and process opportunities using data analytics.
- Manage periodic scanners and alert processes to identify clients with High Balance Disputes in a timely manner and take appropriate actions.
- Partner with operations and servicing teams on High Balance collection processes
- Partner with risk partners across CFR, GCS, GSG to enhance existing risk strategies and customer treatment
- Work on high profile escalations to identify process gaps and partner with concerned risk teams.
- Provide regular updates to Risk and GCS leadership
Qualifications
- Attention to detail and comfortable working with large data sets
- Experience in analyzing structured/unstructured data using SQL, SAS, or Python
- Proficiency with Microsoft Office, especially MS Excel and PowerPoint
- Capability of translating data-driven insights into actionable results
- Ability to drive change, influence without authority and deliver results
- Logical, consultative, and adaptive to change
- Strategic thinking, ability to work independently and prioritize tasks
- Positive energy, collaboration and excellent communication skills are a must
- Undergraduate degree required
Preferred Qualifications
- Experience working with large datasets and extracting insights.
- Proficiency with Microsoft Office, especially MS Excel and PowerPoint
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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