Senior Associate-Digital Product Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Associate, MarTech responsibilities:

• Develop the Segmentation, Targeting & Eligibility product roadmap and define 
  timelines for future features and capabilities.
• Actively collaborate with other Product Managers, Product Owners, Marketing, 
  Operations, Engineering and other key stakeholders to push forward and execute
  long term initiatives.
• Coordinate cross-business unit initiatives and management to support new products 
  and/or capabilities by serving as the liaison between marketing and technology.
• Prioritize feature backlog, user stories according to defined outcomes and key 
  results.
• Converting market needs into clearly defined and actionable requirement.
• Create & maintain Product Documentation.
• Train users on the new launched products & create user documentation.
• Conduct research and support the implementation of new and products & 
  functionalities.

Qualifications

• 2+ years of Product Management experience.
• Experience with Adobe CDP (Customer Data Platform), Salesforce Data Cloud, 
  mParticle or Martech ecosystem/platforms will be a plus.
• Strong product ownership and development experience.
• Excellent organizational skills including attention to detail, handling, and prioritization
  of multiple priorities, managing tight timelines.
• Experience on one or more teams using Agile software development process such 
  as Scrum or Kanban. SAFe training and certification a plus.
• Ability to translate technical terminology to business partners and business 
  requirements to technology partners.
• Excellent communication skills (written and verbal) & relationship building skills.
• Strong work ethic with a global mindset.
• Ability to work independently and within a team; good communication skills with a 
  "can do" attitude toward creative problem solving.
• Self-starter and able to connect dots to understand how their work fits into the 
  broader organization.
• UI/UX experience will be a plus.

Approach

• You are solution-oriented, results-driven, and show up with passion and enthusiasm. You are comfortable working in an innovative and fast-paced environment – you are 
  a self-starter, organized, appreciate the details, and hold yourself accountable for
  delivery.
• You have excellent business and technical communication skills with the ability to 
  engage, influence, and inspire to drive disciplined collaboration and alignment – you
  know how to get the best from large, cross-functional teams.
• You make sound decisions, even in the absence of complete information. You rely 
  on a mixture of analysis, wisdom, experience, and judgment when making decisions
  using appropriate decision-making criteria and principles.
• You are curious with an Enterprise mindset – you connect the dots, and you ask 
  impactful questions. You are not consensus-driven; you thoughtfully, respectfully,
  and confidently challenge ideas you disagree with.
• You care about your users. You strive to build and deliver solutions that meet 
  customer expectations while balancing product and engineering best practices.
• You care about your team. You create opportunities for your team to lead and grow 
  through a focus on feedback, development, and accountability. You value and
  contribute to team culture and foster a sense of belonging.
• You have a positive attitude and maintain a sense of humor in the face of challenges
  and/or setbacks.

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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