Senior Associate-Digital Product Management (AMEX Digital Labs)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences-from payments to rewards to servicing-that keeps us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on Team Amex.

Amex Digital Labs:

Amex Digital Labs is responsible for catalyzing innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers' lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products, servicing solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring products to market.

Role Description:

Amex Digital Labs is seeking a Senior Product Associate to support the Emerging Payments team and the assessments of new product development for proprietary solutions. This Senior Product Associate will lead customer research, design, servicing and communication as well as the analytics roadmap.

Primary Responsibilities:

• Lead customer research and analyze results to define user personas and validate key target customer segments
• Articulate customer needs with product design and experience
• Lead product servicing, communications and support, partnering with enterprise stakeholders to ensure our product has the latest processes and communication channels in place
• Own and define the analytics roadmap, including KPI definition and product performance tracking
• Work cross-functionally with internal colleagues to define and deliver product requirements
• Ensure accordance with compliance best practices as the regulatory landscape changes while creating the best outcome for customers. This includes addressing and supporting responses to audit requests
• Influence product MVP and future roadmap by gathering insights from industry trends, customer research and internal data

Key Qualifications

• 1-3+ years of Digital Product experience
• Curiosity to know how things work and ability to use that knowledge to make connections and find opportunities with an entrepreneurial mindset and strong bias towards action
• Passion for outstanding products and services, able to empathize with customers, and skilled at articulation of product functionality
• Ability to prioritize tasks and features effectively based on business reason, customer needs and technical impact
• Excellent communication and relationship skills with ability to engage, influence, and inspire partners to drive teamwork and deliver results
• Detail oriented, able to identify key questions, make product decisions and assess how pieces of the puzzle interact and affect the overall project
• Highly organized, taking individual initiative and accountability for driving results
• Recognizes issues quickly and determine how to get to a resolution through creative problem solving and/or effective escalation

Digital Labs: Our Values

Our values in Amex Digital Labs speaks to who we are and what we champion — we’re looking for people who resonate with these values:

• BOLD: We boldly experiment and innovate by taking informed risks. We overcome the fear of failure and let the desire to learn drive us.
• CURIOUS: We cultivate an environment where we are inquisitive and reflective of the ideas and actions of our customers, colleagues, partners and leaders.
• EMPATHETIC: We embrace our humanity in both our work and workplace, supporting our colleagues and customers to do the same. Life happens – we understand that and welcome it with open arms.
• EMPOWERED: We elevate each other through feedback and encouragement, while also welcoming healthy and constructive debate across peers, partners and leaders alike.
• AUTHENTIC: We authentically approach our conversations and the way we show up to others. We communicate openly and honestly, with both good news and bad.
• INCLUSIVE: We welcome diverse perspectives to our work and to the team. We believe different viewpoints and backgrounds make our products and ideas stronger

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.