Senior Business Analyst - HSA Employee Digital

Job Description:

The Role

Customer expectations are constantly evolving, and the Healthcare team at Fidelity is constantly evolving in response. We are seeking a Senior Business Analyst to design capabilities across our Healthcare team. As a Senior Business Analyst, you play a meaningful role on an Agile software development team that obsesses over customer journeys and the technologies that bring them to life!

You are a strategic and critical thinker who will play a vital role in developing new healthcare features on an innovative healthcare platform.

You blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve sophisticated business problems, and executing to deliver and implement solutions to delight customers.

You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, innovative environment!

Note: Fidelity will not provide immigration sponsorship for this position.

The Team

We work within multi-functional Scrum Agile teams (squads) of technology and business colleagues to develop and implement product and service features from inception to delivery. Your squad will focus on developing healthcare capabilities to help customers seamlessly address their health needs.

Here are a few ways you'll impact the team:

• Bring the voice of the customer to the squad through customer journey mapping and feedback loops to focus the team on delivering business solutions with the highest customer and business value
• Work closely with the Product Owner (Squad Leader) and squad to build, prioritize, and maintain the product backlog
• Collaborate with design, business, and technical team members to define requirements and identify dependencies and risks
• Handle customer-facing content and messaging to optimize usability
• Perform acceptance testing to ensure the team delivers a seamless customer experience that meets business requirements
• Support business readiness, deployment, and solution enablement, e.g., demos, training, procedures, and communication
• Apply analytics for continual optimization of the product and business plan

The Expertise and Skills You Bring

• Bachelor's Degree or equivalent preferred
• 3-5 years relevant experience in product or systems development
• Proven experience working in Agile product execution and delivery involving business, design, and technology teams
• Experience in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation.
• Experience and knowledge of healthcare, HSA and /or benefits administration is preferred
• Dedication to customer needs and frequently delivering high-business-value features
• Experience using data to find opportunities and drive decision-making; may have conducted user research or competitive analysis
• Excellent listening, communication (verbal and written), influencing, and presentation skills
• Self-motivated, problem solver with flexibility to adapt to frequent changes
• Skilled in MS Word, Excel, PowerPoint, Visio; experienced with Jira or similar Agile backlog management and testing tool; experience with content management systems, querying back-end databases and/or interpreting logs is a plus
• Certified Business Analysis Professional® (CBAP®) certification or Certified Scrum Product Owner certification preferred

Certifications:

Category:

Product Management

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.