Senior Manager - Digital Product Management - GAR

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex.

The Global Accounts Receivables team is a part of the Enterprise Platforms Center of Excellence (COE). The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement, and increase member value. The team drives the development of products and software that deliver on business growth while increasing speed to market and modernizing AR. The team is also responsible for enhancing customer experience through development and enhancement of AR capabilities on MARS – Modern Account Receivables System. 

We are looking for a talented and driven Digital Product Manager to lead the growth and transformation of MARS Platform and help us build our next generation of technology assets within MARS. The primary focus area for this role will be leading the Product Team for MARS platform.

Responsibilities:

• Lead transformational initiatives to modernize MARS platform, working within tight modernization timelines and commitments.
• Full participation in and support of agile and SAFe practices and ceremonies to reinforce the agile transformation of the delivery team.
• Build robust understanding of the Account Receivables domain.
• Create and manage the product roadmap for the capabilities you own.
• Support leadership in developing a platform strategy, in the sizing of development efforts, and PI planning.
• Foster and contribute to a culture of ownership, follow-through, and collaboration by adopting a mindset of doing whatever it takes to make the team successful.
• Coaching and developing the skills of more junior product managers and product owners
• Work with customers, key stakeholders, and partners to define a product vision and roadmap. 
• Understand and apply new trends and competitive best practices into product roadmap and requirements. 
• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria. 
• Work closely with the design and technology teams to develop, test and deliver defined capabilities. 
• Perform Demos and Launch Announcements with key stakeholders to demonstrate success and metrics of improvement. 
• Partner with international AR peers to drive capability globalization and market adoption of platform capabilities where appropriate. 
• Support development of appropriate tracking and reporting to determine product performance. 

Minimum Qualifications 

• Bachelor’s Degree required; Bachelor’s (or comparable experience) in computer science, engineering, or a related technical discipline.
• 5+ years of experience in Product Management, with experience in software product management throughout the product lifecycle; from discovery to optimization, product delivery and maintaining product health
• Understanding of how capabilities are built in a modern technology stack.
• Ability to establish and maintain effective working relationships with all levels within organization, internally and externally.
• Experience with agile and scrum software development methodologies
• Excellent communication and collaboration skills to consult with various stakeholders and drive to thorough requirements.
• Problem solving, attention to detail, excellent organizational skills.
• Project management skills: ability to prioritize and complete tasks.
• Experience developing enterprise software in multiple countries at a global company desirable
• Experience in transforming and modernizing technology platforms is desirable.
• Knowledge of financial services industry and associated products is desirable.
• Must travel to office a minimum of three days per week, in alignment with team days.
• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally.
• Strong written & verbal communication. 

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.