Senior Product Designer (UX), GMNS

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

We are seeking a Senior Product Designer to join the Global Merchant & Network Services (GMNS) Product Design Team. The GMNS Product Design Team is focused on creating and improving digital experiences for Merchant and Network customers. This role is a unique opportunity for a passionate, driven designer to help grow design within GMNS.

How will you make an impact in this role?

• Elevate the overall quality of UX and UI design of digital experiences for Merchants and Network customers
• Partner closely with the Product, Research, Marketing, and Engineering teams to define and create designs
• Deliver designs and work with Engineering to ensure proper implementation
• Develop insight-driven solutions by partnering with our Research team to incorporate user findings and principles throughout the creative process
• Transform ideas, business opportunities, partner feedback, and research into a vision that provides a clear, useful, and desirable outcome for users
• Regularly share your designs and review the work of other team members to gain insights, feedback, and drive cross-team collaboration
• Look for and share opportunities to refine both individual and team processes 
• Clearly and confidently communicate with an affinity for visual storytelling
• Be a passionate advocate for Amex Merchant and Network customers

Minimum Qualifications

• 5+ years professional experience
• Experience working closely with product and engineering teams in an agile environment
• Exceptional skills in UX and Interaction design
• Mastery of Figma, design and prototyping tools
• Experience utilizing or contributing to design systems and DesignOps 
• Experience managing and prioritizing multiple projects
• Experience communicating to business partners how design delivers on user and business goals
• Bachelor’s degree in a related field or relevant work experience
• Must be able to work in-office from NYC at least 3 days/week

Preferred Qualifications

• Experience implementing UX writing and microcopy best practices 
• Understanding of information architecture and how to apply it to design
• Experience creating journey maps and service blueprints to understand and communicate a full end-to-end experience
• Experience working in a heavily regulated industry or on a project with substantial design constraints
• A portfolio highlighting your end-to-end design process

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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