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As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.
We’re looking for a Run Time Engineers responsible for web application performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. We also ensure a continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance.
This role will drive the Run Time Engineering mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing and deployment. You’ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing monitoring and tooling solutions to maximize the performance and availability of our Web/Mobile applications. From operations, you will identify improvement opportunities and share the information with engineering and SRE org to close the loop. This is an opportunity to work in one of the best Technology units to help improve customer experience for American Express digital assets and influence how millions of people interact with their cards, their merchants, and their money.
The Senior Service Assurance Engineer role is a hands-on Senior Architect Level position supporting American Express Run Time Engineering and Application Support part of Site Reliability Engineering organization.
What you will be doing:
- Research latest technology, concepts, conceptualize solution and develop proof of concept that will improve resiliency and performance of the production infrastructure
- Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability
- Develop common framework components (to be leveraged by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering
- Work with operations team to resolve major incidents
- Continuously improve automated remediation tasks to ensure the highest levels of availability
Qualifications:
- BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 8+ years of work experience in DevOps/SRE (web applications)
- Development or support of Java/J2EE/REACT JS applications, and Node applications
- Good understanding of automation implementations related to observability, reliability, and Self-servicing
- Hands on experience with frameworks - Spring Boot, Vertex, NodeJS
- Experience in designing mission critical highly available enterprise applications
- Hand on experience with performance testing and Java applications tuning
- Experience managing relational and NoSQL databases such as DB2, Postgres, Mongo, Couchbase, Cassandra etc.
- Strong knowledge of Linux internals and experience managing Linux systems in high traffic environments
- Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment
- Experience with Splunk and/or ELK
- Good understanding of cloud technologies - Kubernetes, OpenShift, Docker etc.
- Good understand of GraphQL – Query and resolver
- Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage
- Monitoring and analyzing PMI data
- Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc.
- Understanding of using Agile Practices in Operations teams
- Experience in handling DDoS/BOT attack and different security remediations
- Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs)
- Hands on experience on configuring Splunk, Grafana dashboards, ElastAlerts etc.
- Working experience on network rules creation, load balancer configurations, network packet analysis
- Analytical knowledge and exposure on root cause identification using analyzer tools like IBM support assistant, Splunk etc.
- Certificate Management automation - Message signing, SSL, etc.
Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days).
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