Job Description:
The Team
In the Fidelity Institutional Technology group, the team is responsible for providing electronic trading solutions for Fidelity’s Capital Markets division. This is a hands-on role as an individual contributor and responsibilities include supporting both production and non-production environments by responding to alerts, troubleshooting of issues, and mitigating impact.
The Expertise You Have
Bachelor's degree in Computer Science, Software Engineering or related field
4+ years’ experience in Production Support, Systems Engineering or DevOps in cloud environment, preferably AWS
Experience in supporting production environments for applications built on Java, JavaScript, Angular, RDBMS in cloud environment
Experience with Production Support policies such as Incident Management and Change Management
Experience with monitoring systems such as CloudWatch, Datadog/Splunk, ELK stack
Previous exposure to trading systems or brokerage technology
Knowledge of Agile methodology
Knowledge of Application Lifecycle Management Tools (e.g. Stash, Jenkins, Concourse Cloud Formation and Containers)
Knowledge of CI/CD automation tools and frameworks such as Jenkins, Concourse, Git, JIRA
Knowledge of databases and SQL (Structured Query Language)
AWS certification is a plus
The Skills You Bring
Excellent communication skills and crisis co-ordination skills and flexibility required for production support operations
Excellent troubleshooting skills for when the playbook just doesn't cover it
Thrive in a fast-paced, results driven environment
Ability to multitask and being able to prioritize effectively
Ability to troubleshoot and resolve issues during Major or Minor incident call
The Value You Deliver
You will work closely with project management, systems analysts, and developers, helping to maintain stable production and non-production environments for a critical trading platform. You will help implement and validate production changes, ensuring accuracy and stability. You will help develop and document standards and guidelines for production support.
Candidates must be comfortable working in a fast-paced, high-pressure environment, where the only thing constant is change.
The base salary range for this position is $76,000-$144,000 per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.