AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
So what do you say? Are you ready to be part of something big?
Company Overview
AutoNation, Inc. is one of the largest automotive retailers in the United States. Founded in 1996 and headquartered in Fort Lauderdale, Florida, AutoNation is a Fortune 500 company and a prominent player in the automotive retail industry. Our primary focus is selling new and/or used vehicles and providing related services such as vehicle maintenance, repair, and financing.
Geography
Irving, TX
Position Objective
We seek a highly skilled and detail-oriented Service Appointment Coordinator/Contact Center Representative with a strong commitment to customer service and scheduling to join our dynamic team. In this role, you will play a pivotal role in ensuring the seamless and efficient scheduling of service appointments for our valued customers.
As an integral member of our Business Development/Contact Center team, you will manage incoming service inquiries, foster customer relationships, and coordinate appointments for AutoNation's service departments. This position represents an exceptional opportunity to make a meaningful impact on enhancing our customers' AutoNation experience.
The Service Appointment Coordinator/Contact Center Representative role is vital in ensuring our customers receive timely and convenient appointments, helping to maintain their vehicles in top condition. If you are an organized individual with excellent communication and customer service skills who thrives in a fast-paced environment, we want to hear from you!
Position Overview
The Service Appointment Coordinator/Contact Center Representative handles a high volume of inbound Service calls for multiple AutoNation dealership locations, establishes relationships with the customers and schedules appointments for the individual dealership Service Departments.
Critical Success Behaviors
Drive business for AutoNation by delivering a peerless customer experience by answering incoming Service calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments efficiently and effectively.
Provide exceptional customer service by treating guests with courtesy and respect.
Display resourcefulness and creativity in finding solutions or alternatives for customers, ensuring their satisfaction.
Work collaboratively with our Service Department and internal partners to deliver a peerless customer experience.
Express empathy with guest concerns and demonstrate excellent problem-solving skills.
Stay up to date with product knowledge and service offerings to empower customers with the correct information.
Thrive in a fast-paced high call volume environment while maintaining consistent quality performance.
Maintain a well-organized workstation and consistently utilize provided resources and tools.
Maintain Key Performance Indicator performance according to set performance standards.
Qualifications
The ideal candidate would typically have:
High School Diploma or Equivalent. (Associate degree preferred).
One year certificate from college or technical school, or three to six months related experience and/or training, or an equivalent combination of education and experience.
Knowledge of automotive services or industry experience is a plus.
Previous customer service experience, preferably in a call center environment.
The ideal candidate must have:
Track record of delivering outstanding customer service, particularly in roles related to scheduling or appointment coordination.
Proficiency in reading, writing, and the comprehension of written instructions and information.
Proficiency in using computer systems, CRM/call center technology, and scheduling software.
Exceptional communication skills, both written and verbal.
Strong interpersonal skills.
Outstanding organizational skills and the ability to manage multiple tasks with meticulous attention to detail.
Flexibility to work varying shifts, including weekends and evenings, as needed.
A collaborative team player with a deep commitment to delivering unparalleled service.
Perks of working at the Service BDC Appointment Center:
New Hire Welcome Package
Rewards and Recognition Program
Spacious breakroom with complimentary drinks and snacks
Monthly events including dress-up down days, breakfast/lunch, themed events
Birthday and Anniversary Recognition events
Perks of AutoNation:
Industry leading benefits including Medical, Dental, and Vision
Retirement plan programs - 401k with Company Match and other financial services
Paid holidays and vacation time
Employee discount programs - Vehicles, Parts, and Service!
Job Type
Full-Time or Part Time
Compensation: $19.00/hr
Full-Time Benefits (Full-Time)
Dental Insurance
Medical Insurance
Vision Insurance
Life Insurance
Flexible Spending Account
Employee Assistance Program
401(k) and 401(k) Matching
Paid Time Off After 6-months of employment
Career Advancement and Transfer Opportunities
Associate Discount Program
Referral Program (certain positions)
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.