Service Assurance Engineer - Java, Microstrategy, Cloud

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As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.

We are seeking a talented and motivated Engineers to join our team and play a key role in driving application support and runtime operations for a set of applications aligned to key customer experiences. The ideal candidate will have a solid technical background and a passion for ensuring the reliability and performance of critical business applications. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. This is an opportunity to work in one of the best technology units to help improve customer experience for American Express.

As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the systems, services, products, and platforms that millions of customers around the world depend on.

Responsibilities:

• Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance.
• Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures.
• Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues.
• Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications.
• Work closely with cross-functional teams to understand application requirements and provide input on runtime and operational considerations during the software development lifecycle.
• Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes and improve efficiency.
• Manage your own time, and work well both independently and as part of a team.
• Mentoring your peers and demonstrate a passion for continuous learning environment for the team.
• Drive automation and ensure automated test scripts are completed for new features.
• Good attitude, communication, willingness to learn and collaborate.
• Bring a culture of innovation, ideas, and continuous improvement.
• Challenging status quo, demonstrate risk taking, and implement creative ideas.

Minimum Qualifications:

• Bachelors Degree
• Experience in software engineering, infrastructure operations, or a related field, with a focus on runtime operations and application support, preferred.
• Experience with cloud infrastructure, distributed systems, and containerization technologies, with experience in supporting critical business applications being a plus.
• Experience with monitoring and logging tools, as well as incident management best practices, to ensure the reliability and performance of applications in a production environment.
• Practical experience on implementation various system integration solutions, such as, APIs and Data integration layers (Batch & Real-Time).
• Experience in design and developing mission critical highly available enterprise applications and Java applications performance tuning.
• Experience with Continuous Integration and Continuous Delivery environment and platforms, especially GIT, Maven,

• Extensive knowledge of Cloud (including OneAmex platform) and Distributed systems
• Working knowledge of Java, .Net, Unix, Databases, full stack engineering, etc.
• Working knowledge of MicroStrategy
• Extensive knowledge of Splunk, Dynatrace, Grafana, Prometheus, ELF, Kibana
• Working knowledge of AppViewX
• Working knowledge of Soap & Rest API
• Experience in building automations (using scripting/Ansible/Python/Java etc.)
• Strong troubleshooting and analytical skills

• Experience with debugging techniques for root cause analysis.
• Expertise in identifying Application/Infrastructure risks, mitigation strategy and the ability to work well with others to ensure risks are mitigated.
• Experience implementing highly available solutions (e.g., always on, clustering, mirroring) as well as performance troubleshooting and tuning.
• Experienced level ability in resolving and detailing incidents by using innovative engineering practices.
• Proactively looking beyond the obvious for continuous improvement opportunities.
• Establish technical requirements based on industry trends and new technologies.
• ITIL and Agile knowledge.
• Experience with debugging infrastructural and Database (MongoDB, Oracle, Db2, Couchbase etc.) related issues.
• Experience with using CICD tools (Jenkins, GitHub etc.)

Preferred:

• Ability to seamlessly lead a diverse, global multi-site team within a matrixed setting
• Ability to handle high pressure situations, especially on major impact bridges (EMIM bridges)
• Ability to create and provide clear and concise leadership communications
• Experience with DevOps or Full Stack, operating highly available IT infrastructure and building live production APIs and services.
• Experience working in an Agile, CI/CD toolchain or other rapid application development methods.
• Hands-on expertise with application design, software development and automated testing.
• SQL knowledge
• Exposure to Machine Learning and AI.
• Conceptual Enterprise architecture knowledge.
• Good communication skills - able to explain concepts to product managers and business partners in ways that are meaningful to them.
• Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc.
• Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment.
• Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
• Excellent problem-solving and troubleshooting abilities, with a focus on understanding and addressing runtime issues in a timely manner.
• Extensive knowledge of Cloud (including OneAmex platform) and Distributed systems
• Working knowledge of One Amex, One Data, Kafka
• Experience in reducing the “toil” demonstrating solid site reliability engineering skills

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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