Service Technology Development Manager, Workday

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

Service Technology Development Manager, Workday

We are currently seeking for a Service Technology Development Manager, Workday to join our team.

This position is responsible for participating in the vision for service technology development by facilitating efforts related to strategy and technology while maintaining a focus on compliance, liability and the client experience.  Acts as the subject matter expert for overseeing the scope, definition and execution of product enhancements within our Workday Deployment & Enablement service organization.  

Responsibilities:

• Works closely with Innovative Technology Solutions (ITS), Strategic Development, Service Center Operations, Centers of Excellence (COE), and all other Insperity departments to ensure Workday technology products support processes defined to serve clients and meet regulatory requirements.
• Coordinates the ongoing prioritization of Workday system enhancements and upgrades as defined by users and regulatory requirements. 
• Collaborates with IT personnel to develop test cases, test automation, and quality benchmarks of new product releases.
• Partners with COE to monitor changes in federal, state or local regulations relating to compliance to enable a timely response to regulatory requirements within Workday system environment.
• Partners with COE process owners to develop and deliver training and communication plans related to application enhancements.  
• Researches and understands emerging relevant technologies with a priority emphasis on the Workday eco-system and Workday community.  Remains abreast of new developments in technologies impacting Service Operations by participating in continuing education/conferences and by review of literature and periodicals.
• Supports process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley compliance and quality assurance service-related technologies.
• Develops and maintains collaborative relationships with business owners and stakeholders at Insperity to maintain the highest levels of customer service, quality and productivity. 

Qualifications:

• Bachelor’s Degree in a related field is required.
• Five to seven years of system management experience is required.
• Extensive knowledge of federal, state and local employment regulations.  
• Comprehensive knowledge of system inputs and outputs.
• Strong project management skills in a multi-tasking environment; ability to learn and apply new concepts quickly.
• Understanding of system design, development, technology lingo and testing methodology.
• Proven analytical and statistical skills and ability to use skills to establish baseline metrics for improvement measurement.
• Proficient in technical writing skills and ability to adapt content and delivery based upon audience.
• Conceptual knowledge of third-party application integration.
• Proven customer service and change management skills.
• Ability to effectively influence, lead and motivate teammates toward accomplishment of common goals.
• Proven HR/Payroll industry knowledge and experience in researching emerging trends.
• Innovative and capable self-starter able to work independently and drive strategic continuous improvement.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.