Specialist, Desktop Support
Title
Specialist, Desktop Support
Description
Department: Information Technology
Reports to: Associate Director, Desktop Operations
Job Type: Full-time - Regular
Job Classification: Hourly (Non-exempt)
Workplace Location: Los Angeles - Academy Museum, 8949 Wilshire, Pickford, Fairbanks, and Jefferson Warehouse
Summary/Objective:
The Desktop Support Specialist provides day-to-day desktop support and other technical operations for the Organization.
Essential Functions of the Job:
- Maintain accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT Life Cycle management.
- Provide support for IT Assets, such as computers, monitors, phones, mobile, tablets, printers, and other equipment.
- Provide highly satisfying services and support for all levels of users in the Organization, including staff, members, vendors, and partners.
- Administer all duties in accordance with established policies, procedures, and standards.
- Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate).
- Ability to multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved promptly.
- Basic understanding and troubleshooting skills for IT hardware, software, networks, and printers.
- On-call and after-hours work as needed for urgent escalations
- Other duties as required by IT Management.
Required Competencies:
- A bachelor's degree in information technology or an IT-related field is required.
- Minimum of 3 years' experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related activities.
- Must be a customer service-focused, self-motivated professional.
- Ability to interface effectively with end users and non-technical people.
- Strong interpersonal skills with a positive and enthusiastic attitude.
- Ability to quickly learn systems with little or no documentation.
- Continuous learning of new systems, business processes, and concepts is a must.
- Strong knowledge of Windows Operating System and Apple.
- Demonstrated ability to think 'outside-the-box', performs research, and operates independently to devise solutions to difficult problems.
- Demonstrated ability to work with executives, staff, and vendors who have varying computer skills.
- Demonstrated ability to manage stress appropriately and professionally.
- Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).
- Ability to create and maintain technical documentation.
- Excellent oral and written communication skills.
- A commitment to diversity, equity, accessibility, and inclusion.
Preferred Qualifications:
- A+, MSDT, or Help Desk certification preferred.
Physical Demands:
- Ability to move and transport up to 40 pounds.
Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception:Medical and religious accommodations approved by the Office of People & Culture.
Hybrid Requirement: All Academy positions require a minimum of 2 days per week of in-person work at an Academy Location. Exceptions: Positions requiring daily in-person presence (ex. Front-line staff, staff who need to deal with materials on-site, etc.) and medical and religious accommodations approved by the Office of People & Culture.
Compensation: The expected starting salary for this role is $34.62. The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis.)
Benefits:
- Comprehensive medical, dental, and vision coverage.
- 15 days of PTO, plus company-paid holidays.
- Additional time off including summer hours, winter hours, and a cultural floating holiday.
- Paid sick leave.
- Paid parental leave.
- 401k retirement plan with a company match
- Clean Air Commuter Program
- Employee Assistance Program through CompPsych Guidance Resources.
- Wellness benefits through Cigna Healthcare.
- Free access to 16,000+ online courses through LinkedIn Learning
- Free Academy membership screenings
- Free tickets and screenings at the Academy Museum
- Employee discounts through LifeMart and Working Advantage
#LI-DNI
Position Requirements
Full-Time/Part-Time
Full-Time
Position
Specialist, Desktop Support
Location
Los Angeles
About the Organization
The Academy of Motion Picture Arts and Sciences is a global community of more than 10,000 of the most accomplished artists, filmmakers and executives working in film. In addition to celebrating and recognizing excellence in filmmaking through the Oscars, the Academy supports a wide range of initiatives to promote the art and science of the movies, including public programming, educational outreach and the Academy Museum of Motion Pictures.
EOE Statement
The Academy is committed to equal opportunity in employment and to creating and valuing diversity in its workforce. Maintaining a diverse workforce is important to the Academy. The Academy enforces a strict policy that prohibits discrimination in hiring, training, compensation, promotion, transfer, or termination, whether on the basis of race, color, national origin, religion, sex, disability, age, veteran status, sexual orientation or genetic information. This includes a workplace that is free of all forms of harassment. Also, to help foster diversity, the Academy uses programs that ensure fairness of opportunity, pay, and growth to all applicants and employees. Every employee of the Academy is required to follow this policy and to preserve the Academy’s commitment to diversity.
This position is currently accepting applications.
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