Sr Coordinator Workplace Services

The hiring range for this role is:  

54,776.00 - 76,820.00

This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the hiring range andthis hiringrange may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonusincentivepay.

We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please note, this position requires onsite work at our DC office, Monday through Friday.

Why TeamBCBSA?

Gain knowledge and insight of workplace management, building systems, tenant/landlord roles and responsibilities and vendor management.

Join a small effective team and contribute to creating a comfortable and highly functioning in-office environment for BCBSA employees and visitors.

We are service minded, working together as one.


This position provides Workplace Services (WPS) support across all divisions/depts. This includes the scheduling and coordinating daily guest/visitor/vendor building access and registration, administration of the access control security system and creation of keycard/photo ID's; vendor management (contract management, coordination of services/maintenance, invoice processing and expense tracking.
Coordination of furniture/equipment/repairs by staff carpenter. Secondary responsibilities include management of Life Safety program and coordination of building emergency/evacuation drills, Sourcing and preparing yearly vendor maintenance and service agreements, onsite support of new employee orientation, management/updating of all WPS processes and procedures with building management as
well as BCBSA business continuity teams, and participation in WPS Managment Initiatives.

Primary Job Functions

• Monitor the physical premises daily for required maintenance or repair. Schedule and supervise general repair and maintenance activities with onsite service providers and building management staff to provide a comfortable and productive work environment. Monitor and coordinate internal work request system. Source and prepare yearly maintenance and service agreements. Schedule all equipment preventative maintenance and repairs.
• Review Facility Management invoices for accuracy and prepare invoices for approval and payment. Track expenses and provide financial information to supervisor for monthly reporting and annual planning.
• Administer the Access Control Security System by providing access badges to employees and vendors, and manage the visitor registration system with the receptionist. Monitor and investigate unauthorized access, perform regular security reviews, and provide quarterly reports. Maintain key assignments and act as the point of contact for scheduling changes or walkthroughs related to specific projects.
• Provide quarterly security access reports. Maintain, issue, and record the assignment of keys issued for Office. POC regarding scheduling changes or walk through analysis related to specific WPS projects.
• Monitor the Life Safety program to ensure the emergency/evacuation teams are staffed and safety information is accurate and current for Association employees. Schedules CPR / AED and other safety training for all interested employees.
• Complete new employee checklist to ensure that new employees have appropriate access to the facilities, an ID badge, and have been assigned to a functional work area. Conduct employee orientation to Workplace Services including instruction for security access; introduction to Support Services which includes the Mail Center and the Print Shop. Administers and update employee account and access and instructions for utilizing building's Visitor Registration System.
• Responsible for maintaining and/or updating all Workplace Services procedures as required or when a process or procedure changes including coordination with building management and business continuity teams.

Education, Experience, and Certification

Education
Required: High School diploma

Preferred: BA or BS degree in Facility Management or CFM certification a plus.




Certifications

None


Experience
Required:

• Minimum 3 years of practical experience in facility or office services in a corporate environment.
• Experience in the delivery of customer service programs.

Knowledge, Skills, and Abilities

• Demonstrated knowledge of proactive customer service principles.
• Demonstrated knowledge of working with third party maintenance and/or equipment repair vendors.
• Demonstrated proficiency in Microsoft software applications: Word, Excel, PowerPoint, Outlook and Access (or other relational database applications).
• Demonstrated math proficiency including basic accounting principles.
• Relationship management skills; the ability to establish and manage an effective working relationship with all staff levels in the Association as well as external support providers
• Written and verbal skills, and interpersonal skills; comfortable interacting with all levels within the organization and third-party service providers.

Financial Responsibilities

Revenue Management: No

Budget Management: No

People Management: No