STEPS Client Technology Analyst I

Job Title
STEPS Client Technology Analyst I


Requisition Number
TE08628


Department Name
H3997:EVPHA Information Technology


Work Location
Lexington, KY


Salary Range
$24/hour


Type of Position
Temporary


Position Time Status
Full-Time


Required Education

Required Related Experience

Required License/Registration/Certification

Physical Requirements

This position if 100% remote. Must be able to sit or stand at a computer workstation Monday – Friday 8am – 5pm, with some evening, nights and weekends required.



Shift

Monday – Friday 8am-5pm



Job Summary

Responsible for prioritizing and responding promptly to customer needs based on severity levels. This role involves managing and documenting incidents and requests, problem management, deploying operating system images to computers, organizing and maintaining tools, and proactively detecting client problems. Will also manage the configuration and user experience of all Windows desktops, fulfill requests for application upgrades, file share permission changes, group policy changes, and printing configuration changes. This role requires responding to requests for incident support during and after business hours and taking ownership of identifying and resolving systemic issues. 



Skills / Knowledge / Abilities

Configures, maintains, and documents the following, but not limited to System Center Configuration Manager (SCCM), Active Directory and Group Policy.  Client Operating Systems (Windows 10, 11)  Managing File Share Permissions, workstation patch management, building and configuring software deployments within SCCM.  



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Deadline to Apply
01/03/2025


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.