The Student Tech Center Assistant plays a vital role in supporting the daily operations of the Student Tech Hub, a dynamic space focused on helping students overcome technology barriers and gain the skills needed for academic and career success. This role offers a hands-on learning opportunity for students interested in technology, education, or support services, providing valuable experience in a collaborative environment. The assistant will work under the guidance of the Manager of Student Tech Hub to provide support, assist students with technology, and help maintain a welcoming and inclusive atmosphere.
Student Support
- Provide friendly, personalized assistance to students seeking help with basic technology
issues, such as navigating software, using learning platforms, or troubleshooting devices.
- Answer student questions about technology resources available at the center, referring
complex issues to the Manager or IT staff as needed.
- Assist in guiding students through technology concepts, encouraging learning and
problem-solving.
Operational Support
- Help maintain the functionality and organization of the center, including organization of
equipment and ensuring a welcoming environment.
- Monitor and assist with scheduling space usage for workshops, events, and consultations.
- Support the Manager in preparing materials for workshops or training sessions.
Workshops and Events
- Assist with the setup and breakdown of workshops and events held in the Student Tech Center.
- Help students during workshops, ensuring they stay engaged and have the resources they need to succeed.
- Provide feedback to the Manager on student questions or challenges observed during events to improve future programming.
Student-Run Help Desk Participation
- Assist with the student-run help desk, offering peer-to-peer support for fellow students.
- Document common issues and solutions to improve the support process.
- Gain hands-on experience in troubleshooting and resolving technology-related problems.
Collaboration and Learning
- Work closely with other Student Tech Center staff, IT professionals, and student workers to foster a collaborative and supportive environment.
- Participate in training sessions to enhance personal technology skills and better assist students.
REQUIRED:
- Current HCC student enrolled in the Information Technology Management degree at HCC.
- Students from historically underrepresented populations are strongly encouraged to apply.
- Solid knowledge of technology software tools like MS Office, Google Workspace and Canvas. Intermediate skills preferred.
PREFERRED:
- One to three years’ experience.
- Strong interpersonal and communication skills, with a friendly and approachable demeanor.
- Interest in technology, education, or customer service.
- Willingness to learn and assist peers with technology challenges.
- Experience in customer service, peer tutoring, or technology support is a plus but not required.
- Familiarity with technology resources available at HCC is an advantage.
Part-time, non-benefited position
Rate: $18.00/hour
Hours: 18.5 hours/week
- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
- Pre-Employment Background check, including Criminal History will be conducted for all positions.