Visitor Services Associate

Title

Visitor Services Associate

Description

Department: Visitor Services

Reports to: Director, Visitor Experience

Job Type: Full-time – Regular

Job Classification: Hourly (Non-exempt)

Workplace Location: Los Angeles – Academy Museum

Summary/Objective:

Visitor Services Associates focus on on-site sales of the Museum’s programming, membership, group sales, and retail offerings while also creating a welcoming environment for the Museum’s audiences. Proactively and energetically engaging with our visitors, Associates will be trained in customer service and sales skills as well as security regulations. Visitor Services Associates will move between the Winkler Welcome Center, the Academy Museum Store, the Oscars Experience gallery, and other posts throughout the day on a flexible, as-needed basis.

This position is represented by a union.

Essential Functions of the Job:

• Work well with people of diverse backgrounds and experiences.
• Champion the museum’s mission.
• Warmly welcome visitors to the museum with a friendly demeanor and initiate engagement to launch their experience with information on all Museum offerings, including exhibitions, events, daily activities, film screenings, group sales, retail products, and Fanny’s Restaurant and Café.
• At the Winkler Welcome Center, handle cash transactions and assist visitors with tickets to the museum, screenings, and special events.
• Sell Museum merchandise and related products in the Academy Museum Store.
• Sell tickets and staff at the Oscars Experience gallery.
• Focus on sales of Museum memberships at all sales locations.
• Handle group sales inquiries, support group check-in, and ensure groups are prepared for their visit.
• Act as a communications representative for the museum, assisting via phone and email and providing excellent customer support to our visitors.
• Support events hosted by the museum, including screenings, activations, and special programs.
• Demonstrate skill in addressing customer complaints and concerns with patience and empathy.
• Demonstrate a commitment to upholding the museum’s values and mission.
• Attend department meetings/huddles, read departmental memos, and remain aware of all policy updates.
• Other duties as assigned.

Required Competencies:

• A high school diploma or equivalent certificate of completion.
• 1+ years of sales or hospitality experience (e.g., customer service, retail, other front-facing roles).
• A commitment to diversity, equity, accessibility, and inclusion.
• The drive and energy to play a key role in the success of the Museum.
• Flexible and highly adaptable; maintains a positive attitude when asked to shift priorities.
• A strong candidate is energized by people.
• The ability to be proactive and use independent judgment and initiative.
• Experience with security issues is a plus.
• The availability to work nights, weekends, and holidays.

Physical Demands:

• Frequently move about all posted positions.

• Ability to be stationary 50% of the time and always remain alert.
• Must be able to position self to stoop, kneel, crouch, or crawl.
• Ability to move and transport at least 25 Ibs.

Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture.

The expected salary for this role is $20.00 per hour. The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis.

Our Benefits:

• Comprehensive medical, dental, and vision coverage.
• 15 days of PTO, plus company-paid holidays.
• Additional time off including summer hours, winter hours, and a cultural floating holiday.
• Paid sick leave.
• Paid parental leave.
• 401k retirement plan with a company match
• Clean Air Commuter Program
• Employee Assistance Program through CompPsych Guidance Resources.
• Wellness benefits through Cigna Healthcare.
• Free access to 16,000+ online courses through LinkedIn Learning
• Free Academy membership screenings
• Free tickets and screenings at the Academy Museum
• Employee discounts through LifeMart and Working Advantage

@museumLI

Position Requirements



Full-Time/Part-Time

Full-Time

Position

Visitor Services Associate

Location

Los Angeles

About the Organization

The Academy of Motion Picture Arts and Sciences is a global community of more than 10,000 of the most accomplished artists, filmmakers and executives working in film. In addition to celebrating and recognizing excellence in filmmaking through the Oscars, the Academy supports a wide range of initiatives to promote the art and science of the movies, including public programming, educational outreach and the Academy Museum of Motion Pictures.


EOE Statement

The Academy is committed to equal opportunity in employment and to creating and valuing diversity in its workforce. Maintaining a diverse workforce is important to the Academy. The Academy enforces a strict policy that prohibits discrimination in hiring, training, compensation, promotion, transfer, or termination, whether on the basis of race, color, national origin, religion, sex, disability, age, veteran status, sexual orientation or genetic information. This includes a workplace that is free of all forms of harassment. Also, to help foster diversity, the Academy uses programs that ensure fairness of opportunity, pay, and growth to all applicants and employees. Every employee of the Academy is required to follow this policy and to preserve the Academy’s commitment to diversity.

This position is currently accepting applications.

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