You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we are supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what is possible - and we are proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world. The Enterprise Privacy Center of Excellence is a newly formed team within the Enterprise Digital and Data Solutions (EDDS) organization focused on developing a centralized, first line of defense privacy strategy and program execution approach. The EDDS mission is to create customer-centric digital experiences and drive enterprise value powered by unified, integrated solutions and scale of expertise. EDDS focuses on shaping enterprise outcomes for growth, improving satisfaction with digital experiences, creating scale and efficiency, while building trust for the data, processes, products and services we develop.
The American Express Privacy Strategy & Program Management Vice President will establish and maintain the center of excellence responsible for mitigating privacy risk through policies, privacy by design practices and training. As a first line of defense function, the Privacy Center of Excellence will provide end to end program management across business units to facilitate policy adoption, control framework execution and ongoing support of privacy activities, in collaboration with the chief privacy officer.
Key Responsibilities:
- Support the development, coordination and implementation of American Express’ global privacy program, combining thought leadership with practical implementation
- Ensure the company’s privacy risk remains appropriately assessed, risk thresholds are monitored across markets and business units, in alignment with determined risk tolerance.
- Advise on privacy risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review
- Collaborate with Enterprise Data Governance team to identify synergies and align roadmaps to core data management processes
- Provide privacy subject matter expertise, incorporating learnings and changes into the wider privacy program.
- Work with and influence diverse, cross-functional teams in complex and rapidly changing environments to integrate policy/standard requirements.
- Design and implement centralized control approach and framework that can be executed upon by accountable business units.
- Problem solve to enable business objectives while thinking through privacy as a complex risk discipline with significant impact on the reputation of the organization.
- 10+ years of demonstrated excellence in leading global privacy programs for regulated industries with global digital products and services.
- Proven ability to develop a comprehensive global Privacy Strategy, leveraging privacy by design and privacy engineering concepts
- Deep understanding of privacy risks with experience rationalizing global legal requirements in key regulations such as GDPR and CCPA
- Extensive working knowledge of privacy risk identification, assessment and control management frameworks
- Excellent written and verbal communication and presentation skills.
- Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments, with the ability to influence across all levels of the organization.
- Experience leading, engaging and motivating hardworking and diverse teams through complexities to deliver results.
- Confidence in decision-making in complex & ambiguous situations; comfortable troubleshooting and aligning conflicting interests to effectively manage stakeholders
- Ability to handle multiple work streams and ad-hoc tasks simultaneously.
· Ability to ask the “right” questions without having extensive knowledge in a particular business area.Preferred Qualifications
- Privacy certification (CIPP/US, CIPM) preferred.
- Experience in any of the following domains would be beneficial (though not necessary): data subject rights, purpose limitation, data minimization, retention and deletion requirements.
Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions
Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.