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<p>Reporting to the IT Director, the Computer Support Technician is primarily responsible for troubleshooting and resolving assigned technical issues. This role will provide outstanding internal customer service and technical support via email, in-person, and/or other communication platforms. The Technician is a customer-facing role that works in a fast-paced operational environment and is responsible for the initial triage and resolution of customer incidents or service requests and will be required to install, maintain, and troubleshoot software, hardware, peripherals, and equipment as well as analyze and fix software, hardware, and network-related problems reported by users. While not responsible for overall platform security, the Technician will contribute to platform security by following established procedures, maintaining the platform in compliance with established policies, and enforcing existing standards. The Technician will also be responsible for video conferencing equipment setup, troubleshooting, operation, and maintenance including audio systems, displays, and other miscellaneous AV –related conference room equipment or cabling.&nbsp;</p><h2>Essential Duties and Responsibilities</h2><p><strong>Primary Duties</strong></p><ul><li>Tier 1-2 tech support</li><li>Active Directory (Entra) user and device management/support</li><li>Microsoft 365 management/support</li><li>Google Workspace management/support</li><li>Inventory management and documentation</li></ul><p><strong>Additional Responsibilities&nbsp;</strong></p><ul><li>Respond to and resolve support requests/inquiries in a timely fashion utilizing established procedures and escalations.</li><li>Receive and document support requests/inquiries made to the IT Team via email, phone, walk-up, or other mechanisms, while logging and/or assigning those requests in our ticket management system.</li><li>Collaborate with the IT Team to manage/maintain device and platform security.</li><li>Collaborate with the IT Team to successfully complete projects on time.&nbsp;</li><li>Develop solutions addressing individual end-user problems and technical issues.</li><li>Collaborate with internal and external resources as necessary to achieve desired results.</li><li>Develop and maintain documentation including, but not limited to, inventory, standard operating procedures, equipment installation methodologies, project plans and environment configurations.</li><li>Provide timely and responsive support to end users in a courteous and professional manner.</li><li>Other duties as assigned.</li></ul><h2>Supervision Received and Exercised</h2><p>&nbsp;Position works under direct supervision of the Director, IT.&nbsp;</p><h2>Preferred Skills, Qualifications and Other Requirements</h2><ul><li>This role is technical:<ul><li>Ability to quickly learn new technologies; we frequently add new products and services to our environment.</li><li>Relevant industry-recognized certifications are a plus.</li><li>Experience with Microsoft 365 suite to include SharePoint, Exchange, and Azure Active Directory (Entra) is preferred, but not required.</li><li>Familiarity with common operating systems and software suites.</li></ul></li><li>This role also requires non-technical, interpersonal skills.<ul><li>Ability to provide consistently technical support in a patient and kind manner.</li><li>Ability to train users in new technologies and/or help them solve problems.</li><li>Excellent verbal, written, presentation and interpersonal skills.</li></ul></li><li>This role requires operational tempo and problem-solving skills:</li><li>Ability to independently assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.<ul><li>Extraordinary organizational and prioritization skills.</li><li>Ability to use good judgement to anticipate needs and complete tasks.</li><li>Initiative-taking with a strong work ethic.</li><li>Efficient at multitasking in a fast-paced and demanding environment.</li></ul></li><li>This role requires structure and attention to detail:<ul><li>Capable of accurately documenting activities performed in relevant systems using clear and detailed language.</li><li>Must be capable of consistently following established processes and work procedures for common, recurring tasks.</li><li>Capable of following instructions and responding well to directions.</li><li>Sensitive to deadlines and completes tasks on time.</li></ul></li><li>Must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.&nbsp;</li></ul><h2>Physical Requirements&nbsp;</h2><p>The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><ul><li>While performing the duties of this job, the employee is regularly required to talk and hear.</li><li>Ability to access information using a computer for up to 4 hours at a time.</li><li>Requires sitting or standing at a desk for extended periods of time.</li><li>Requires mobility within the office.</li><li>Work will require occasional weekend and/or evening work, including on-call.</li></ul><p><strong>Work Environment. </strong>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.</p><p><strong>Reasonable Accommodation.&nbsp;</strong>PIR will provide reasonable accommodation to the known physical or mental limitations of a qualified individual with a disability, unless doing so poses an undue hardship on the operation of the business.</p><h2>Equal Employment Opportunity, OSHA, and Harassment</h2><p>Public Interest Registry (PIR) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identification or genetics. In addition to federal law requirements, PIR complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfers, leaves of absence, compensation, and training.</p><p>PIR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of PIR’s employees to perform their job duties may result in discipline up to and including discharge.</p><p>PIR provides a workplace free from recognized hazards and complies with standards, rules and regulations issued under the OSH Act.</p>

Public Interest Registry 

Computer Support Technician

<br><h4>Overview</h4><p>LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established as a private, not-for-profit organization in 1961, LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. We believe government can make a difference, and we seek talented, hardworking people who share that conviction.</p><p>The ideal candidate will serve in a full-time client facing role as a production and design officer for an Intelligence Community (IC) client providing technical publication support, such as desktop publishing, copy-editing content finished intelligence; coordinating with analysts, graphic designers, cartographers, and fellow editors; and supporting the enforcement and clarification of tradecraft standards.</p><h4>Responsibilities</h4><p>LMI is looking for a Web-Based Service Specialist/ User Experience (UX) Specialist to publish content to DS internal and Agency-wide websites, as well as develop new sections or content for OS-related websites (with a focus on the UX/UI, including full site design and coding updates, as needed). In addition, use ofthe JOOMLA ACYmailing system to disseminate email communications to DS audiences will be used.</p><p>Execute strategic and tactical website designs, updates, and published products aimed at improving communications within DS and throughout the Agency workforce.</p><ul><li>One DS FTE shall work closely with DS Communications graphic designers to layout and design communications, including the DS weekly Bulletin, for electronic dissemination to DS audiences.</li><li>Publish weekly, monthly, and intermittent communications products on the DS website, based on determined publishing schedule</li><li>Disseminate weekly, monthly, and intermittent communications to the DS workforce via the JOOMLA ACY mailing system, based on determined publishing schedule.</li><li>Work with DS Communications Team and other stakeholders to update DS­related web products, including specialized sites or pages for events or communications campaigns.</li><li>Connduct website usability, accessibility, and functionality testing; gather periodic website metrics and make change recommendations based on user behavior; working closely with other DS communications officers, monitor websites for up-to-date content and make recommendations for areas of content update and renewal. Develop business processes and an auditing system to ensure that web and digital content remain updated. Conduct surveys to evaluate the success of digital content and messaging and revise website strategy accordingly.</li><li>Assist with all event-related communications and taskings to plan and fully execute Directorate-level events.</li><li>Work under the day-to-day direction of the Chief ofDS Communications and the DS Chief of Staff.</li><li>Attend regular meetings to assess progress and products to review revisions and altered directions. Attend a variety of meetings-some regularly scheduled and some iteratively held-as directed by those above to whom the contractors are accountable.</li><li>Produce articles; briefings; emails; web postings; other multimedia content; and meetings minutes, decisions, and actions for further attention.</li></ul><h4>Qualifications</h4><ul><li>Extensive experience with frontend and web application development and support during the development process, including web page hierarchy and organization.</li><li>Extensive frontend web development experience that focuses on user experience/user interface (UX/UI), making information easily accessible and engaging for a user.</li><li>Minimum of 2 years of experience with HTML5/CSS3, SASS, and/or JavaScript.</li><li>Minimum of 2 years of experience using SharePoint, Word press, and/or Joomla.</li><li>Minimum of 1 year of experience using the Adobe Creative Suite to produce a variety of web­related visuals.</li><li>Understanding of cloud-based infrastructure and automation, including A WS, CloudFormation, CloudWatch, and S3.</li><li>Minimum of 2 years of experience working with designers to create complex custom user interfaces and interactive experience</li><li>Publish and post web content in a variety of formats, including web articles, videos, and audio stories/Podcasts, with a focus on accessibility (for example, adding closed captioning to finalized videos).</li><li>Experience with ADA accessibility standards and building web platforms that are accessible.</li><li>Excellent organizational skills and superb attention to detail.</li><li>Exercise tact, diplomacy, sound judgment, personal integrity, and discretion.</li><li>Work independently and effectively with personnel at all levels in a team environment.</li><li>Develop plans and solutions to resolve problems and issues.</li><li>Effectively plan workload, meet established deliverables, and manage competing priorities.</li><li>Operate effectively in a dynamic, multitasking environment and change task focus quickly, with a strong commitment to customer satisfaction.</li><li> Familiarity with corporate communications or implementing corporate change efforts using the web interface as a communications tool.</li><li>TS/SCI with Polygraph required.</li></ul><br><h4><br>LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to   race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a><br><br>Need help finding the right job?<br></h4>We can recommend jobs specifically for you!Click here to get started.<br>

LMI Consulting, LLC

Web Developer - TS/SCI with Polygraph Required

<br><h4>Overview</h4><p><strong>LMI: Innovation at the Pace of Need™</strong></p><p>At LMI, we’re reimagining the path from insight to outcome at the new speed of possible. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting to evolving mission needs.&nbsp;</p><p>LMI seeks a&nbsp;<strong>senior data analyst</strong>&nbsp;to support a federal program management office in the National Capital Region. Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and facilitate travel and trade. As part of our high-performing team, you will augment our vital work to provide “eyes and ears” technology to protect our nation.</p><h4>Responsibilities</h4><p>You will provide data analytics for integrated project reporting and analysis to support our client’s programs charged with planning, acquiring, and managing the operation of technology and capabilities to keep our borders safe and facilitate travel and trade. Representative responsibilities:</p><ul><li>Collaborate with the integrated project team to compile, collate, integrate, and transform large sets of data into simplified, meaningful, and actionable trends and visualizations.</li><li>Use data analytics to develop, populate, and analyze dashboards for transparent, real-time project, program, and portfolio measurement results and metrics.</li><li>Route analyses, dashboards and performance measures to executives and managers to inform strategies and decisions.</li><li>Access and manipulate data from multiple systems and platforms</li><li>Identify interrelations and connect data and information across modern techniques.</li><li>Support the maturation of data quality.</li><li>Support the transformation of business process through automation.</li><li>Analyze program and project cost, schedule, technical performance, and quality data for trends and issues common across the program management office to identify areas needing management attention or new strategies and opportunities to improve.</li><li>Understand business problems and opportunities in the context of the requirements and recommend solutions that enable achievement of reporting goals.</li><li>Draw upon a full range of Tableau and/or Microsoft Power BI features to design, develop, enhance, and support Tableau visualizations including, but not limited to, highly interactive dashboards, scorecards, and reports; schedule/automate data refresh using Tableau Desktop and Tableau Server.</li><li>Maximize impact and utility of visualization products and enable automation where possible.</li><li>Identify and resolve dashboard-related issues.</li></ul><h4>Qualifications</h4><p><strong>Required:</strong></p><ul><li><strong>Ability to pass a government background investigation, including financial, criminal, residential, educational, foreign affiliation, prohibited substance abuse, and employment verifications; active U.S. Customs and Border Protection background investigation preferred. Please note that only U.S. citizens are eligible for a suitability determination</strong>.</li><li>Bachelors degree required. Degree in computer science, engineering, data science, operations research, industrial engineering, mathematics, or a related discipline preferred.</li><li>3-5+ years of related experience required.</li><li>High level of proficiency using/creating Tableau, Qlik, and/or Microsoft Power BI dashboards, workbooks, and databases; using data to drive business decisions; and building effective and engaging visualizations.</li><li>Self-starter with the vision to independently identify opportunities for improvement through data analytics.</li><li>Experience visualizing data through the creation of dashboards and balanced scorecards summarizing organization performance using data analytics tools (e.g., Tableau, Microsoft Power BI) in collaboration with others as well as independently.</li><li>Expertise in building and cleaning databases from multiple data sources, combining cost and performance information.</li><li>Experience with developing queries for routine data requests and reports.</li><li>Statistical analysis experience.</li><li>Experience creating formulas within PowerBI/Tableau/Qlik.</li><li>Experience with Power Query when creating dashboards.</li><li>Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, ServiceNow, and SharePoint.</li><li>A true team player who maintains a positive attitude in a dynamic environment.</li><li>Experience with building, implementing, and supporting complex Tableau and/or Microsoft Power BI visualizations</li><li>Demonstrated ability to understand technical concepts and structure research that simplify these concepts.</li><li>Strong cross-cultural communication, collaboration, and organizational skills with an ability to thrive in a fast-paced environment.</li></ul><p><strong>Desired:</strong></p><ul><li>Tableau, Microsoft Power BI, or Qlik certification a plus.</li><li>Experience utilizing Data Analysis Expressions (DAX) in PowerBI.</li><li>Experience with SQL. </li><li>Previous work with CBP is a plus.</li><li>A current and fully-adjudicated CBP Background Investigation (BI) is a plus.</li><li>Masters degree preferred.</li><li>5-7+ years of experience preferred.</li></ul><h4><br>LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to   race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a><br><br>Need help finding the right job?<br></h4>We can recommend jobs specifically for you!Click here to get started.<br>

Data Analyst (U.S. Customs & Border Protection)

<br><h4>Overview</h4><p>This position supports LMI's work with the emerging Navy Surface Maintenance Operations Center (S-MOC) in Norfolk, VA. Candidate will provide in-depth data analysis, data visualization (dashboard development) regarding fleet readiness, maintenance, etc. to our prime and client as part of a multiparty team in a dynamic environment. Dashboard expertise as well as strong communication skills are required, and candidate must be proactive and strategic, and able to both respond quickly and provide input to briefings, reports, etc. that arise in a fast-paced environment.</p><p><strong>*Must live in the Tidewater area and be willing to be on client site around 4 days/week and when needed*</strong></p><h4>Responsibilities</h4><ul><li>Dedicated to workstream tasking and reports directly to the workstream lead</li><li>Works closely with workstream lead in day-to-day execution of project tasks</li><li>Perform in an Agile development environment and shape upcoming sprints</li><li>Develop and implement data analytics solutions including reports, visualizations, and predictive models</li><li>Collect, inventory, and transform diverse data sets for analysis</li><li>Assist in the creation of Key Performance Indicators (KPIs)</li><li>Develop solutions tailored to client workflow and operations</li><li>Data to focus on asset and material maintenance and management, as well as policy data</li><li>Collect, and analyze diverse data for creation of performance metrics and producing outputs to client</li><li>Data will focus on asset and material maintenance and management, as well as policy data </li></ul><h4>Qualifications</h4><ul><li>3-5+ years of specialized experience in data analytics with focus in business intelligence/visualization, (exploratory) data analysis and trending, modeling</li><li><strong>Active Secret Clearance</strong></li><li>Must live in the Tidewater area and be willing to be on client site 2-3 days/week and when needed</li><li>Strong working knowledge of large, complex data environments</li><li>Direct experience implementing military or industry business solutions and services</li><li>Expert ability to communicate effectively in both oral and written forms with all levels of executives, staff, and clients</li><li>Ability to work independently or with limited supervision</li><li>Possess critical thinking, problem solving, and initiative/proactive skills</li><li>Experience in statistical and mathematical modeling (i.e., regression analysis, simulation, impact analyses, geographic analyses, performance measurement/management)</li><li>Knowledge of Agile development best practices</li><li>Experience in understanding and applying data analytics solutions</li><li>Proficiency in at least one programming language (Python preferred)</li><li>Experience with developing impactful dashboards using at least one visualization tool (Qlik)</li><li>Experience with the Microsoft Power Platform (Power Apps, Power Automate, Power BI) (Desirable)</li><li>Knowledge of Navy operations and data systems (Desirable)</li></ul><p>#LI-SH1</p><h4><br>LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to   race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a><br><br>Need help finding the right job?<br></h4>We can recommend jobs specifically for you!Click here to get started.<br>

4 IT / Computer Engineering Jobs in Virginia