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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Sales Associate eComPhone

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Equity Mining Sales Associate is focused and specifically trained for driving incremental sales and acquiring additional inventory for their dealership by actively prospecting our current sales and service databases, as well as identifying conquest customers in our service drives.Why should I work for AutoNation?<ul><li>Industry leading benefits, that include: Medical, Dental, Vision, HSA’s and more</li><li>401(k) w/Company Match and Financial Planning Guidance that take effect on your FIRST DAY OF EMPLOYMENT</li><li>Short and Long Term Disability Coverage</li><li>Company Paid Life and Cancer Insurance</li><li>Employee Assistance Program</li><li>Paid Vacation and Sick Time that starts accruing on Day 1</li><li>Employee discounts on vehicle purchases, services, and parts with AutoNation</li><li>YOUDecide Program– Discounts on everything from travel to childcare available to all AutoNation Associates</li><li>Employee appreciation celebrations and internal company-wide contests</li><li>Advancement opportunities with 300+ retail locations nationwide</li><li>Opportunities to participate in philanthropic community outreach</li></ul>Position OverviewThe Equity Mining Sales Associate is focused and specifically trained for driving incremental sales and acquiring additional inventory for their dealership by actively prospecting our current sales and service databases, as well as identifying conquest customers in our service drives.&nbsp; The Associate will maximize utilization of the Equity Mining Tool (EMT), AutoNation’s proprietary Equity Mining software, to increase incremental sales and customer retention, while achieving target unit goals and delighting every customer along the way.&nbsp; Lastly, the Associate will align with the service department to achieve these goals without disrupting our service operations or the customer experience.&nbsp;The Equity Mining Sales Associate interacts with hundreds of customers to help guide them in their vehicle purchase in our no-haggle sales environment.&nbsp;With your outstanding communication and listening skills, you’ll offer to buy a customer’s vehicle, and when appropriate help select their perfect vehicle, negotiate terms that ensure payment options meet their lifestyles, budgets, and expectations and close the deal.Our Sales Associates provide an exceptional customer experience, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.What are the requirements?<ul><li>Must be 18 years of age or older</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set targeted personal income goals consistent with AutoNation’s standards of productivity</li><li>Proven ability to exceed established automotive sales and customer service goals</li><li>Excellent communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up, and follow-up again, with customers</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>High school diploma or equivalent</li></ul>Compensation &amp; Training Pay:<ul><li>Paid Training for the first 60 Days</li><li>Base Salary + Tiered Flat Rate Commission that increases based on production - the more you sell the more you collect! </li><li>Employee Referral Program - get bonused for referring friends and associates for job opportunities with AutoNation. It's that easy!</li></ul>Acura, Alfa Romeo, Audi, BW, Bentley, Buick, Cadillac, Chevy, Chevrolet, Chrysler, Dodge, Fiat, Ford, GM, GMC, Genesis, Honda, Hyundai, Infiniti, Jaguar, Jeep, JLR, KIA, Land Rover. Lexus, Lincoln, Lotus, Lucid Motors, Maserati, Mazda, MB, Mercedes Benz, Mercedes-Benz, MINI, Mitsubishi, Nissan, Polestar, Porsche, RAM, Rivian, Rolls Royce, Rolls-Royce, SAAB, Saturn, Scion, SMART, Subaru, Suzuki, Tesla, Volkswagen, Volkswagen, VW, Volvo, Daimler, Stellantis, Renault, Tata, Zhejiang Geely, ZGH, Service Department, Fixed Ops, Fixed Operations, Customer Care, After-Sales, After Sales, Customer Service, Call Center, Sales Representative, Call Center Representative, Customer Specialist, BDC, Internet Sales, Car Sales, Inbound Call Center, Outbound Call Center, Automotive Sales, Car Buying, Buyer, CSR, Dealership, CRM, CDK, ADP, Social Media Sales, Administration, Phone Sales, auto sales, automotive sales, salesperson, salesman, saleswoman, selling, automotive sales, car sales, vehicle sales, automotive salesperson, car salesman, customer service, retail, automobiles, cars, trucks, computer, internet, consultant, concierge, appraiser, appraisal, buyer, purchaser, agent, scheduler, scheduling, purchasing, appointment setter, vehicle acquisition, cross seller, cross selling, trade in, kelley blue book, blue book, carfax, transunion, s&amp;p, s&amp;p global mobility, data mining<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Vehicle Acquisition & Exchange Specialist (Base Salary + Commission) - Chrysler Jeep Dodge RAM North Fort Worth

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key..With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul>This position at Toyota Hayward pays minimum wage + commission.The expected annual salary for this role is between $0.00 - $0.00, dependent upon each candidate’s unique experience and qualifications.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Sales Associate-eCommerce/Phone

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?As a Collision Body Technician Trainee, you’ll work with the Collision Body Team Lead to grow your skills by assisting with vehicle repairs as assigned in accordance with dealer and factory standards. You will learn the skills necessary to ensure repairs are completed on time and deliver top-notch work to delight our customers.<h2>What are the daily job responsibilities?</h2><ul><li>Performing body and fender repairs as outlined on repair or work order, with direction from Collision Body Team Lead.</li><li>Communicating effectively with Metal Technician, Paint Technician, and other Collision Center Associates.</li><li>Operating all equipment in the Collision Center in a safe and productive manner, following AutoNation’s Safety Standards for the use of personal protective equipment (e.g., safety glasses, gloves, hearing protection) while working on the production floor.</li><li>Participating in additional training classes (e.g., I-CAR, OEM and ASE)</li><li>Mixing all chemicals according to manufacturer directions/specifications.</li><li>Understanding and following federal, state, and local regulations that affect Collision Center operations, such as hazardous waste disposal, OSHA guidelines, etc.</li><li>Gaining superior product knowledge to provide high quality repairs.</li><li>What are the requirements for the Collision Body Technician Trainee?</li><li>ICAR certification (preferred) or interest to become certified.</li><li>OEM certification (preferred) or interest to become certified.</li><li>Must have a valid, in-state driver’s license with an acceptable, safe driving record.</li><li>Ability to operate an automobile.</li></ul><h2>What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Collision Body Technician Trainee role. Future opportunities may include:</li><li>&nbsp;Collision Body Technician</li><li>Collision Body Team Lead</li><li>The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.&nbsp;</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Collision Body Technician Trainee

20-Sep-2024<h4>Custodial Supervisor</h4>Campus Services 66948BRJob SummaryCampus Services Mission Statement: To advance Harvard University’s mission of teaching and research, we partner to providestewardship, strategies, and services that create exceptional community experiences. The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment As part of the Facilities Maintenance Operations (FMO) group in Energy and Facilities, Campus Services, this position is responsible for the daily supervision of custodial services operations in anassigned area(s), including all routine and specialty work. The FMO supervisor works closely with&nbsp;customer representatives as well as other members of Campus Services management to provide consistently high levels of customer satisfaction. 1. Ensures all Custodial Services operations adheres to customer-determined standards. Develops cleaning schedules and routines to meet customer expectations for cleanliness and sanitary conditions in compliance with all applicable environmental health and safety requirements. Continually review and adjust schedules and routines as needed. 2. Provides hands-on training to custodians in effective cleaning procedures, proper use of equipment and cleaning solutions, building security, and environmental health and safety regulations. 3. Communicates effectively and consistently with custodial staff, community members, and customers electronically and face-to-face to ensure excellent customer service. Utilizes Microsoft Office software and customer electronic work order systems to prepare and validate operational data. Meets with staff as needed to address issues and concerns. 4. Implements Green Cleaning procedures and train custodians in Green Cleaning techniques in accordance with the FMO Green Cleaning Program. 5. Assigns and supervises work performed by hourly custodial employees and subcontracted cleaning services (as required).6. Performs regular cleaning quality inspections for all areas. Document inspection results and initiate corrective actions as needed. Implement quality improvement recommendations made by independent, third-party cleaning auditors.Position DescriptionPosition Description Continued:7.&nbsp;Manages employee performance; provide counsel or disciplinary actions as necessary.&nbsp; Demonstrate sound judgement in the application of performance management in accordance with both the collective bargaining agreement and established Campus Services management practices. 8.&nbsp;Ensures compliance with all Departmental, University, and governmental procedures, policies, and regulations. Assures compliance with bargaining unit agreement. 9.&nbsp;Ensures custodial operations compliance with all customer-established procedures for use and care of facilities. 10.&nbsp;Ensures custodial operations compliance with all procedures of workplace safety, environmental regulations, resource efficiency (recycling and energy conservation programs) and building safety. 11.&nbsp;Coordinates and supervise customer requested function set-ups, snow removal operations and response to emergency conditions. 12.&nbsp;Performs finance and administrative duties such as maintaining records of employee attendance and payroll, work schedules, key distribution logs, equipment and assist with monitoring supply of inventory. &nbsp;&nbsp; 13.&nbsp;Works closely with the department human resources representatives to ensure the proper maintenance of all personnel records. 14.&nbsp;Leads, provides support to, or performs special projects (short and long-range), initiatives, and tasks as assigned/directed.Basic Qualifications• High school diploma or equivalent work experience required • Two to three years of supervisory experience in a customer-focused custodial operation required. • Specialized knowledge of effective custodial and housekeeping procedures and cleaning systems required. • Excellent verbal and written communication, organizational, and time management skills required. • Demonstrated proficiency with various computer software systems and applications such as Microsoft Office (Word, Excel, Outlook) and web-based applications required. • Must be able to understand, explain, and enforce departmental and University policies and procedures. • Demonstrated ability to read, write and perform financial calculations and administrative duties.Additional Qualifications and Skills• An understanding of Harvard’s academic, administrative, and collective bargaining agreement structures is strongly preferred. • Demonstrated leadership abilities and willingness to both lead a team and serve as an active team member, demonstrated ability to solve complex problems involving multiple parties without clear lines of authority, demonstrated ability to implement data-driven decision-making and process improvements, and demonstrated ability to maintain flexibility in assignments and work with constrained resources on tight deadlines or in emergency response roles. • Demonstrated ability to develop favorable interpersonal relationships in a diverse, customer-focused environment. Demonstrated excellence in written and oral communications. • Demonstrated ability to prioritize, delegate, and manage multiple responsibilities in a dynamic, fast-paced environment. • In-depth knowledge of cleaning technology and procedures utilized in a higher education setting. • Working knowledge of network-based systems preferred. Familiarity with handheld computing, equipment diagnostics, bar-coding, and related technologies desired. • Ability to communicate effectively in Spanish, Portuguese, or Haitian Creole is preferred.Physical RequirementsMust be able to stand and walk for long periods of time, and access non-handicap accessible workspaces/areas as well as confined spaces. Must be able to walk up and down stairs, climb ladders, etc. and routinely walk between campus buildings/areas. Must be able to enter various types of buildings, industrial plants, and/or construction sites. Required to wear personal protective equipment where necessary. Must be physically able to perform and demonstrate all custodial duties required of his/her crews.Working ConditionsEmergency Status Designation: Critical Operations Personnel This position is on-campus and is required to provide full on-site support, as well as during emergency situations determined by management. Additional Information: The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.Work Format DetailsThis position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.About UsEnergy &amp; Facilities (E&amp;F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as 24/7 facilities -related call, alarm monitoring and dispatch center.&nbsp; E&amp;F provides a broad portfolio of labor-based services, including building maintenance, landscaping and custodial to a large portion of the University, as well as engineering, technical, and sustainability services.&nbsp; Facilities Maintenance Operations (FMO) a department within E&amp;F, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis.&nbsp; All services are provided in strict accordance with regulatory requirements and customer-determined standards. &nbsp;BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionFacilities Department Office LocationUSA - MA - Cambridge Job Code327056 Custodial Supervisor Work FormatOn-Site Salary Grade056DepartmentCustodial ServicesUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningCriminal, Drug Testing, Employment, IdentityScheduleMonday-Friday 10:00am-6:30pm Days off: Sunday &amp; Saturday Location: AthleticsCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-JD3

Harvard University FAS Human Resources

Custodial Supervisor

20-Sep-2024<h4>Assistant Director of Housing Operations</h4>Faculty of Arts and Sciences 66912BRPosition DescriptionThe Assistant Director liaises with university departments including Harvard University IT (HUIT), Office of Physical Resources and Planning (OPRP), Registrar’s Office (RO), Harvard University Housing (HUH), Harvard University Dining Services (HUDS), Office of Academic Integrity and Student Conduct (OAISC), Graduate School of Arts and Sciences (GSAS), Summer School, and First-Year Experience Office (FYE). Other partners include House staff: Resident Deans, House Administrators, and Building Managers. Direct communication with students is also an expectation.This role is essential in keeping the housing database (StarRez) and its connected systems up-to-date and accurate.Responsibilities include:<ul><li>Daily housing procedures including upkeep of housing cancellation applications, processing returning student applications, and creating housing applications as needed in Portal X.&nbsp; &nbsp;</li><li>Process affiliation changes for the 4,900 students in the upper-class House system and revising and streamlining housing procedures, fee structures, and student notifications/alerts. This position will also create term time room charges.&nbsp; &nbsp;</li><li>Annual inter-House transfer processes including creating/reviewing the application, generating communications notifying students of the decisions, and ensuring the updated student affiliations are noted correctly in StarRez. &nbsp; &nbsp;&nbsp;</li><li>Running the full process of the student housing lottery including Rising Sophomore and Commencement Housing.&nbsp; &nbsp;</li><li>Update and smooth running of the StarRez database, system updates, and point person for troubleshooting issues from several on-campus partners.&nbsp;&nbsp; &nbsp;</li><li>Investigate new solutions to streamline business processes by attending the annual StarRez Global conference or other related professional conferences/workshops. &nbsp;</li><li>In collaboration with the Director of Housing Operations, manage IT-based projects and upgrades of the housing system database. &nbsp;</li><li>Work with partner offices to support their StarRez-related needs by creating reports or troubleshooting issues that may arise.&nbsp;&nbsp; &nbsp;</li><li>Collaborate with the Assistant Director for Transitional Housing to manage technological systems, streamline operational processes, and help coordinate information technology usage, improvements, and projects. &nbsp;</li><li>Cross train with the Assistant Director for Transitional Housing to ensure business continuity and coverage are in place for anticipated and unanticipated needs. &nbsp;</li><li>Other Housing Office responsibilities as needed.</li></ul>Basic Qualifications<ul><li>Bachelor’s degree or equivalent work experience required</li><li>Minimum of 5 years’ relevant work experience</li></ul>Additional Qualifications and Skills<ul><li>Masters degree preferred.</li><li>Qualified candidates will have five years of related work experience, preferably in a higher-education setting. Office administration experience is preferred, along with advanced computer skills (high level of proficiency with Microsoft Word and Excel required); experience updating webpages; and proven editing, grammar, and proofreading skills. Ability to set priorities, handle confidential information, act with discretion and tact under pressure. Strong communication and interpersonal skills, positive and friendly attitude, organizational abilities, and attentiveness to detail are essential. Must be able to work independently and as a team member. Candidates with previous StarRez experience will be given preference.</li></ul>Physical Requirements<ul><li>Sitting using near vision use for reading and computer use for extended periods of time</li><li>Lifting (approximately 20 to 30 pounds), bending, and other physical exertion</li></ul>Working Conditions<ul><li>Work is performed in an office setting with possible hybrid schedule</li><li>May be required to work nights and weekends</li></ul>Work Format DetailsThis is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionFaculty &amp; Student Services Department Office LocationUSA - MA - Cambridge Job CodeS0357P FSS Student Servics Officr III Work FormatHybrid (partially on-site, partially remote) Sub-UnitCollege Salary Grade057DepartmentHousing OfficeUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningCriminal, Education, IdentityCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-MT2

Assistant Director of Housing Operations

Title: Supervisor, Student Account Services
Pay Rate:&nbsp;$47,760- - $59,110/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Department: Student Account Services
Number of Positions: 1
Position #: 600510
Type of Appointment: Full-Time
FLSA Status: Non-Exempt
Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.
Reference check requirements: Supervisory roles: two (2) current or former supervisors and one (1) current or former direct report
Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references
Position Summary: The overall purpose of this job is to manage the operations of the Student Accounts Services office and to provide leadership for the student accounts and accounts receivable staff. This position hires, trains and supervises staff, establishes processes and procedures, and posts, balances and reconciles incoming payments to the College as well as ensures all receivables are invoiced and sent to collection as required.
Essential Functions:
40% Supervise the student accounts/cashiering and accounts receivable functions of the college. Assign tasks to, train and review performance of full-time staff. Fill in during absences or vacations. Review contracts, files and reports for accuracy. Prepare daily deposits. Review cash reports and the data entry of cash receipts in the check register daily. Assure timely and accurate processing of all funds receipted. Ensure receivables are billed timely and if required referred to collection agencies in compliance with state law and TBR policies.
20% Supervise the audit of dual enrollment Lottery grant funds, state employee and teacher dependent fee waivers and discounts, to include fee calculation and eligibility, all student account balances, eRate discount program, student holds and local scholarship funds. Oversee college petty cash fund to include audit of receipts, preparation of cash to match receipt and prepare documentation for reimbursement.
10% Manage the processes for accepting credit card and check payments and processing direct deposit student refunds through the web registration system. Submit, review, and reconcile reports in web registration system. Identify and resolve all discrepancies. Record transactions in the college check register. Prepare documentation; code and submit data entry for Banner Finance.
10% Oversee departmental email accounts for Student Accounts and Accounts Receivable. Compose replies to questions and ensure timely and correct information is provided
5% Process all student credit card refunds, including calculation of refund amounts, and enter data both into Banner and into the Touchnet Cashiering System. Identify and resolve all inaccuracies.
5% Supervise the intake and review of student refund appeals, including communicating with students regarding needed documents and outcome of appeals. Responsible for oversight of VA33 payment posting to student accounts, review for refund eligibility and return to VA if required
5% Responsible for coordinating and posting payments for state, federal and community partnership programs, including the Knoxville and Oak Ridge Electrical Partnership program. Ensure third party letters of guarantee are posted to student accounts accurately, timely and in compliance with program requirements. Monitor billing and payment to ensure funds have been received. Coordinate with Admissions, Records and academic departments as needed to identify and resolve any questions
5% Serve as a member of the expunge processing team; audit and review student accounts for drop, make updates to system as needed and coordinate SAS outreach to students for exception situations
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas: Supervises the receipt of all student payments, tuition and fee payments by third party contracts and outside scholarships of more than $18 million annually. The Student Account Services office also receipts monies for non-student payments including financial aid awards, Workforce and Community Development revenue and funds received by the college’s foundation.
Supervises the accounts receivable, collections efforts and bankruptcy cases of the college to meet all TBR, State of Tennessee, and Federal law requirements.
The results expected from efficient management of cashier functions include high level of satisfaction for both internal and external customers. Student Account Services employees will have high performance levels, the office will experience less turn over and will provide a high-level of customer service. When student payments and refunds are processed correctly, in a timely manner, this will create goodwill with student and their families
Formal Training: Associate’s degree required. Accounting and/or business-related field major’s preferred. . Women, veterans, and members of underrepresented groups and persons with disabilities are encouraged to apply.
Job Requirements: Three years progressively responsible experience to include at least two years of supervisory experience. Experience with Banner student/finance in a college setting preferred.
Part-time work experience is calculated at 50% credit of full-time work experience.
Special Skills/Application of Knowledge: • Knowledge of generally accepted banking procedures including cash handling skills and security of customer information. • Knowledge of college, federal and state policies and procedures related to cash handling, student tuition and fees and student privacy. • Knowledge of proper reconciliation procedures. • Knowledge of and ability to use Banner data to integrate with third party cashiering software. • Knowledge of personal computer including word processing, web technologies databases, spreadsheets and ecommerce solutions. • Knowledge of ecommerce systems and online payment processing of credit card and ACH transactions. • Ability to effectively communicate in written and oral form and knowledge of business English. • Ability to exercise good judgement in evaluating situations and making decisions. • Ability to establish and maintain an effective working relationship with students and employees. • Working knowledge of bookkeeping or accounting theory and practice. • Working knowledge of modern office practices, procedures and equipment, including online computer system. • Able to engage in the college’s mission and values.
Complexity &amp; Creativity: Analytical and technical thinking are critical to this position. Work processes change with evolving College initiatives. New technology is introduced and processes documented for daily use and for trouble-shooting. The position must assess the security of information as well as have an awareness of fraud, and understand and practice compliance with credit card and cash transactions. Working with a diverse group of people in a fast-paced environment requires the person in this position to gather information, identify issues and problems, and provide accurate information quickly. Extensive knowledge of student accounts is required in order to determine the reason for the account balance and to be able to communicate clearly with students regarding their balance and payment options. Each student situation can be unique and complex, and this position needs to be able to help students understand what and why they owe. The employee must be able to communicate payment options in order for students to return to school, receive transcripts/diplomas, and/or keep their accounts from going to a collection agency. The position supervises and supports cashiers who deal with customers who may be confused or irate.
 Magnitude of Impact: Errors when receipting and posting student and non-student payments could cause a loss for the college or have a negative impact on the perception of the college to the general public. Errors when collecting funds to do the college could cause a loss of funds and noncompliance of laws could cause audit and legal issues for the college. Failure to invoice accurately or timely could result in negative perception of the college and general public as well as audit or legal issues for the college. The departments that could be affected are Payroll, Finance, Foundation, Workforce and Community Development, Enrollment Services and internal and external customers. Most errors are caught in a very timely manner because of our review and reconciliation processes. If a problem does arise then the Student Account Services Manager, Director, Fiscal Operations or Vice President of Administrative Affairs would be involved with any solutions Responsibility for Accuracy: The most typical kind of errors are transposed numbers. Most errors are caught in a very timely manner because of the daily review of cashier and accounts receivable functions. The Student Account Services Manager reviews reports created by this position. Scheduled audits occur regularly; the frequency of audits varies (for example, dual enrollment is audited each semester; receipt books are audited twice a year or more as they are submitted). If established checks and balances did not detect errors, the results would be a loss of funds for the college and could also have a negative impact on public relations with both internal and external customers. FERPA and information security are central concerns in this role. . Financial Impact: The results expected from efficient management of student accounts functions includes proper handling of cash processes to prevent theft and loss of money.
 Proper management of the accounts receivable function ensures invoices are sent timely and accurately and funds owed to the college are collected.
 This position must maintain procedures to process funds and collect receivables per state law and TBR policy or audit findings and a potential loss of collectable funds will result. Budgetary: This position can initiate ordering needed supplies or services and submit requisition request to the Student Account Services Manager. This position does not have signing authority over office budget.
 Judgement and Decisions: Hiring, training, supervising, and evaluating permanent and temporary positions are the purview of this position. This position manages office processes, ensuring College policy and office procedures are followed. Interacting with internal and external customers in a professional manner, with accuracy and efficiency, in person, on the phone, via email and on paper. Prioritizing the efforts of the Student Account Services cashier and accounts receivable staff in order to meet deadlines and function effectively. Nature of Contacts: Providing and receiving information, discussing and seeking understanding of student accounts issues and resolving conflicts over student accounts and balances requires this position to work with almost every department in the college as well as students and parents. The position interacts with financial aid employees to discuss student accounts. Interaction with enrollment services and advising to discuss student class schedules and appeals. This position generates the report on WCD student payments; WCD also delivers deposits which the Student Accounts office processes. HR employees are contacted for hiring processes. Payroll office is consulted for time sheet and employee leave balances. This position coordinates daily deposits. Prospective students and parents, current students, and third-party contractors for student payments comprise the largest population of person contacts. The nature of interactions may involve informing and educating this population about college processes for fee payments, fee waivers, questions about accounts and receivables, returned checks, overdue accounts, parking tickets, and etc.
 Physical Demands: General walking, sitting, and lifting, but also often standing for extended periods of time in order to serve customers during peak times. Noise varies from campus to campus, but there is often noise from college events and general student traffic. Noise can be distracting. The heat and air are controlled by each office. No smoking is permitted in or around the building. Hazards: As the standard of any public job, there is the exposure to airborne illnesses. Security for employees handling cash is a consideration, and processes are in place to provide protection.
 Full-time Employment Benefits: • Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if enrolled in health plan • Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program • Employee Assistance Program • Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b • Employee Discount program with over 900+companies • 13 Paid Holidays/Year Includes paid days off the last week of December • Sick Leave Bank • Longevity Pay • Many opportunities for professional development
 Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed. Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
 If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at <a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
 If you are interested in this position, click on the link to the top right to apply. #mrp

Motlow State Community College


      Supervisor, Student Account Services
    

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYManages and coordinates all technical and mechanical work for a very large property, or multiple properties, to ensure the interior and exterior of buildings, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, safety, and overall functionality as well as meeting budgeted financial and operational goals.JOB DESCRIPTION<ul><li>Manages the completion of all work orders generated from resident requests for service, as well as ensuring routine upkeep on the property is diagnosed and repaired or replaced in accordance with established policies, procedures, safety standards, and code requirements and budgetary requirements.</li><li>Oversees the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, and inspecting completed work.</li><li>Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.</li><li>Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.</li><li>Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.</li><li>Maintains and orders adequate inventory of spare parts and maintenance materials as needed to stay within budgetary guidelines.</li><li>Prepares the maintenance and capital expense budget for the property by analyzing and evaluating financial statements, and accessing operational reports that establish historic and predict performance patterns based on yearly unit inspections.</li><li>Completes monthly Preventative Maintenance procedures as outlined in the Policy and Procedure Manual.</li><li>Supports cost-cutting and expense control programs by ensuring parts are repaired when possible rather than replaced. Ensures team is not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.</li><li>Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure property compliance.</li><li>Demonstrates customer services skills by treating residents and others with respect, answering questions from your team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.</li></ul>Additional Compensation:<ul><li>Corporate Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in&nbsp;an annual bonus program based on&nbsp;individual and company performance.</li><li>Onsite Property Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in weekly, monthly, and/or quarterly bonus programs.</li></ul>Robust Benefits Offered*:<ul><li>Competitive Medical, Dental, Vision, and Disability &amp; Life&nbsp;insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</li><li>6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>Employee Assistance Program.</li><li>Critical Illness, Accident, Hospital&nbsp;Indemnity, Pet&nbsp;Insurance and Legal Plans.</li><li>Charitable giving program and benefits.</li></ul>*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed&nbsp;information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

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