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JOB SUMMARY Lead and manage all Supply Chain activities including scheduling of internal &amp; external demand, expediting, supplier follow-up, inventory management, and continuous improvement. ESSENTIAL FUNCTIONS Matrix responsibilities for Production Planning's manufacturing resource-planning activities. These activities need to help achieve division sales and objectives and maintain 100% on-time customer deliveries. Matrix responsibilities for personnel involved with the MRP database to achieve and maintain a high degree of data accuracy, integrity, and ownership. Monitors incoming &amp; outgoing shipment performance and investigates discrepancies to resolve/eliminate process deficiencies. Utilize corporate developed tracking systems such as plan for every part, and S&amp;OP (sales and operations)- Accountable for location(s) materials metrics and Standards of Performance. Help define and implement automated systems to plan and track material flow from customers through procurement to delivery to support a supply chain management strategy. Ensure all the material management policies are consistent with the inventory control objectives of the Corporation. Work closely with divisional materials personnel to maintain continuity with purchasing and supplier management processes. Facilitate corporate purchasing and materials initiatives including common part numbers, supplier managed inventory, consolidated purchasing agreements, supplier reduction and supplier quality certifications. Advise on supplier-managed inventory or supplier-based contracts with customers. Support internal or external audit requirements relative to the planning, procurement, or inventory control functions. Prepare and manage department budget within established guidelines. Effectively create and sustain procurement to delivery material and system cost reduction programs. Provide professional development for all materials team members. Explain and support company policies and procedures. Actively support and implement lean principles. Facilitate Kanban, materials requirement planning techniques and continuous improvements activities. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some travel is required. Equipment Used: Computer, telephone and standard office equipment. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will not be exposed to environmental conditions.&nbsp; The noise level is moderate. Expected to assist in the implementation of EHS Values and policy statements and accompanying principals. Comply with all department, facility, corporate and regulatory EHS regulations. Wear all required personal protective equipment (PPE). Report all job-related illness and injuries (Per Employee Handbook). Report all safety, health and environmental concerns to your supervisor in a timely manner. Attend all EHS training. QUALIFICATIONS&nbsp; Basic Qualifications&nbsp; Bachelor’s Degree Position requires a minimum of 5 years of relevant experience. Minium 2 years Supervisory experience Preferred Qualifications Experience in a manufacturing environment. Experience with Lean Manufacturing, project management and Six Sigma Tools Up to 25% travel may be required. About Howmet Aerospace Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $6.6 billion in revenue in 2023, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2023 Environmental Social and Governance report at&nbsp;<a>www.howmet.com/esg-report</a>. Follow: <a>LinkedIn</a>, <a>Twitter</a>, <a>Instagram</a>, <a>Facebook</a>, and <a>YouTube</a>. Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email&nbsp;<a href="mailto:TalentAcquisitionCoE_Howmet@howmet.com" target="_blank">TalentAcquisitionCoE_Howmet@howmet.com</a> The Howmet engines business produces world-class aerospace engine components, including investment castings, fasteners, rings and forgings. Our vacuum melted superalloys, machining, performance coatings and hot isostatic pressing for high performance parts enable the next generation of quieter, cleaner and more fuel-efficient aerospace engines. Able to supply more than 90% of structural and rotating aerospace engine components.

Howmet Aerospace

Supply Chain Manager

Job Summary This is a 3rd Shift Production Supervisor position to provide supervision to the shop floor personnel to meet business objectives. Promote and implement quality, productivity, and ABS initiatives. Essential Functions Supervises an effective team; including planning and holding meetings, preparing and conducting performance appraisals as appropriate, managing staffing levels (including vacations, overtime and leaves of absences), assisting with career development (motivates, coaches and trains to acquire maximum quality, productivity, morale and cooperation), approving time and attendance and labor transactions, and prioritizing and making work assignments. Provides effective feedback to employees, both positive and negative. Maintains appropriate documentation for all disciplinary actions taken. Directs training and orientation of employees to ensure EHS rules are known and understood, to improve work performance, and acquaint employees with company policies and procedures. Reviews production and operating reports and resolves operations, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays. Work with engineering to improve overall operational effectiveness and support and implement continuous improvement activities and set-up reduction. SPA responsibilities over 1 or more EH&amp;S functions. Overall implementation of ABS principles including housekeeping, cleanliness and safety compliance for the manufacturing area. Follow policies and procedures as outlined in Employee Handbook. Perform all other job duties as assigned. Interacts with employees and other departments in order to manage the flow of product through the operation. Creates a total awareness among assigned employees of Company policies, regulations, and procedures, and business initiatives. Enforces compliance and acts as a positive resource for information and questions. Responds to emergencies. Assists in troubleshooting production problems. Investigates and analyzes. Initiates or recommends actions to correct deviations and variables affecting schedules, costs, quality and other factors. Requisitions tools, equipment, and supplies required for operations. Plans, develops and impelments new methods and procedures designed to improve operations, minimize operating costs, and effect greater utilization of labor and materials. Confers with management, engineering, and quality control personnel to resolve maintenance problems and recommend measures to improve operations and conditions of machines and equipment. Support and assist employees with certified operator requirements. Record manufacturing/cell board data either manually or by computer as required. Identify cross training needs and support employee development. Ensure work instructions/quality procedrues are available and being used. Familiarity and compliance with corporate and plant protocols including EHS, SOX, Ethics of business conduct, ABS, ASAT, ISO, and export control. Review department inventory position (includes raw materials). Achieve EHS metrics as outlined annually. Actively participate, promote and comply with all EHS programs and policies. Perform other duties as required to meet HCM business needs. Education: High School Diploma Skills and Abilities: Ability to maintain a high degree of expectancy with peers and subordinates. Ability to communicate effectively with support areas. Exceptional problem solving and decision making skills. Understand certified operator program. Knowledge and familiarity with computer applications Experience: Previous Supervisory Experience Experience working in a manufacturing environment. Experience working in an aerospace industry is preferred. This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Verification of employment eligibility will be required at the time of hire. About Howmet Aerospace Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $6.6 billion in revenue in 2023, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2023 Environmental Social and Governance report at&nbsp;<a>www.howmet.com/esg-report</a>. Follow: <a>LinkedIn</a>, <a>Twitter</a>, <a>Instagram</a>, <a>Facebook</a>, and <a>YouTube</a>. Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email&nbsp;<a href="mailto:TalentAcquisitionCoE_Howmet@howmet.com" target="_blank">TalentAcquisitionCoE_Howmet@howmet.com</a> The Howmet engines business produces world-class aerospace engine components, including investment castings, fasteners, rings and forgings. Our vacuum melted superalloys, machining, performance coatings and hot isostatic pressing for high performance parts enable the next generation of quieter, cleaner and more fuel-efficient aerospace engines. Able to supply more than 90% of structural and rotating aerospace engine components.

3rd Shift Production Supervisor

<h4>Introduction</h4> The&nbsp;State of Connecticut,&nbsp;Department of Administrative Services&nbsp;(DAS),&nbsp;Real Estate and Construction Services Division (RECS), Division of Regulatory Compliance, is currently accepting applications for the position of&nbsp;Demolition and Crane Operations Inspector,&nbsp;in Hartford, CT. RECS is charged with state building and fire plan review, inspections, and construction. WE CAN OFFER YOU <ul><li>Visit our&nbsp;newState Employee Benefits Overview&nbsp;page!</li><li>The opportunity to work for a Forbes top company: 'Forbes'&nbsp;State of Connecticut Ranked One of the Best Employers of 2023&nbsp;- State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule</li><li>Professional growth and development opportunities</li><li>A healthy&nbsp;work/life balanceto all employees</li></ul> THE ROLE As a Demolition and Crane Operations Inspector, you will play a key role in ensuring the safety and compliance of crane operations and demolition activities.&nbsp;Responsibilities of the Demolition and Crane Operations Inspector include:&nbsp; Crane Operations:&nbsp; <ul><li>Administer the crane operation licensing program, including reviewing applications, conducting written examinations, and evaluating practical examinations for crane operators;</li><li>Serve as administrative staff for the crane board and inspect work sites for crane operator licenses;</li><li>Collaborate with federal OSHA agents to investigate accidents involving cranes that result in bodily injury or substantial monetary damage;</li><li>Gather information and write detailed reports, and testify at hearings and in court as necessary;</li><li>Assign and review the work of clerical staff, ensuring flawless execution of administrative tasks.</li></ul> Demolition: <ul><li>Conduct field inspections of demolition sites to ensure compliance with state codes and check for certification;</li><li>Provide technical assistance to local officials and support them in enforcing demolition codes</li><li>Investigate and address complaints related to demolition activities;</li><li>Gather information, compile comprehensive reports, and testify at hearings and in court when required;</li><li>Administer the demolition operation licensing program, reviewing applications and ensuring compliance.</li></ul> POSITION HIGHLIGHTS <ul><li>Full-time, 40 hours per week</li><li>Monday through Friday schedule.</li><li>Hybrid/telework opportunities available,&nbsp;combination of in office and telework</li><li>Location: 450 Columbus Blvd, Hartford, CT</li></ul> ABOUT US Department of Administrative Services (DAS), is a state agency whose mission is to provide efficient and effective administrative services to state agencies,departments, and other governmental entities. DAS leads procurement, information technology, human resources, and other administrative functions. Watch the video below, to see what it's like to be a State of CT employee. <h4>Selection Plan</h4> To Apply: <ul><li>In order to be considered for this job opening&nbsp;you must meet the Minimum Qualifications as listed on the job opening.&nbsp;&nbsp;You must specify your qualifications on your application.</li><li>The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.</li><li>In order to receive educational credits toward qualification for this job posting, the institution must be accredited.&nbsp; If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the individual listed on this job posting.&nbsp;</li><li>Ensure that your application is complete and detailed before submitting it. In order to comply with&nbsp;Public&nbsp;Act 21-69,&nbsp;the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.</li><li>Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.</li><li>All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to&nbsp;<a href="mailto:DAS.SHRM@ct.gov" target="_blank">DAS.SHRM@ct.gov</a>.</li><li>For current state employees, salary calculations are not necessarily comparable from three branches of state government (i.e., Executive, Legislative, Judicial) to the&nbsp;other.&nbsp;&nbsp;</li></ul> FOR ASSISTANCE IN APPLYING: <ul><li>Please&nbsp;read&nbsp;or&nbsp;watch&nbsp;our&nbsp;Applicant Tips on How to Apply!</li></ul> Important Information After You Apply: <ul><li>This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.</li><li>Read through this helpful link to&nbsp;prepare for your interview.&nbsp;</li><li>Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.</li><li>Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.</li><li>Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.</li><li>The immediate vacancy is listed above, however, applications to this&nbsp;recruitment may be used for future vacancies in this job class in the next twelve (12) months.</li><li>Candidates who are offered and accept a position with the State of Connecticut are bound&nbsp;by the State Code of Ethics for Public Officials and State Employees which is available at&nbsp;<a href="http://www.ct.gov/ethics" target="_blank">www.ct.gov/ethics</a>.</li></ul> Connect With Us: Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact&nbsp;Jasmyn Raymond,&nbsp;at&nbsp;<a href="mailto:Jasmyn.Raymond@ct.gov" target="_blank">Jasmyn.Raymond@ct.gov</a>.&nbsp; Follow the State of Connecticut&nbsp;on&nbsp;LinkedIn. <h4>PURPOSE OF JOB CLASS (NATURE OF WORK)</h4> In the Office of the State Fire Marshal this class is accountable for independently performing a full range of tasks in the certification and inspection program for demolition contractors and the licensure and inspection program for crane operations and registration. <h4>EXAMPLES OF DUTIES</h4> DEMOLITION <ul><li>Conducts field inspections of demolition sites to ensure conformance with state codes;&nbsp;</li><li>Checks for certification;&nbsp;</li><li>Provides technical assistance to local officials and assists them in enforcing demolition codes;&nbsp;</li><li>Investigates complaints;&nbsp;</li><li>Gathers information and writes reports;&nbsp;</li><li>Testifies at hearings and in court;&nbsp;</li><li>Performs related duties as required.</li></ul> CRANE OPERATIONS <ul><li>Administers crane operation licensing program;&nbsp;</li><li>Reviews applications;&nbsp;</li><li>Administers written examination;&nbsp;</li><li>Conducts and evaluates practical examinations for crane operators;&nbsp;</li><li>Serves as administrative staff to Crane Board;&nbsp;</li><li>Inspects work sites for crane operator licenses;&nbsp;</li><li>Investigates, along with federal OSHA agents, accidents involving a crane where there is bodily injury or substantial monetary damage;&nbsp;</li><li>Gathers information and writes reports;&nbsp;</li><li>Testifies at hearings and in court;&nbsp;</li><li>Assigns and reviews work of clerical staff;&nbsp;</li><li>Performs related duties as required.</li></ul> <h4>KNOWLEDGE, SKILL AND ABILITY</h4> <ul><li>Considerable knowledge of <ul><li>mechanical and explosive demolition procedures;&nbsp;</li><li>crane operations and maintenance;&nbsp;&nbsp;</li><li>relevant state laws and regulations;&nbsp;&nbsp;</li></ul></li><li>Skills <ul><li>interpersonal skills;&nbsp;&nbsp;</li><li>oral and written communication skills;&nbsp;&nbsp;</li></ul></li><li>Ability to utilize computer software.</li></ul> <h4>MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE</h4> Five (5) years of experience as a supervisor for a large demolition company OR as a certified Class A demolition contractor including extensive experience in crane operations. <h4>MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED</h4> A crane operator's license may be substituted for the experience in crane operations only. <h4>PREFERRED QUALIFICATIONS</h4> <ul><li>CT licensed Crane Operator&nbsp;</li><li>Class A Demolition Contractor&nbsp;</li><li>Experience with computer software including E-License</li><li>Knowledge of Crane &amp; Demolition Statutes</li></ul> <h4>SPECIAL REQUIREMENTS</h4> <ul><li>Incumbents in this class may be required to travel.</li><li>Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.</li></ul> <h4>Conclusion</h4> AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. <h4>ACKNOWLEDGEMENT</h4> As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.&nbsp; As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

State of Connecticut

Demolition and Crane Operations Inspector(Hybrid)

POSTING NUMBER:&nbsp;N133-2425 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;POSTING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;August 28, 2024&nbsp;CLOSING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;September 11, 2024POSITION: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Mechanical Supervisor – Buildings and Grounds DepartmentREPORTS TO: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Director of Facilities and Maintenance ManagerPRIMARY FUNCTION: The Mechanical Supervisor will manage internal tradesmen and subcontracted mechanical service contractors for the 39 Hartford Public Schools.&nbsp;Responsibilities include:<ul><li>Certify safety and health training of tradesmen</li><li>Oversee testing and repairs of mechanical, electrical, and life-safety systems</li><li>Manage mechanical department operating budget</li><li>Enforce safety protocols for asbestos, HAZMAT handling, etc.</li><li>Supervise snow-removal operations</li></ul>TYPICAL DUTIES AND RESPONSIBILITIES:<ul><li>Manage (schedule and distribute) daily workloads of assigned employees </li><li>Maintain punctuality for daily operations, emergencies, and meetings (including phone calls, texts, emails, etc.)</li><li>Utilize Microsoft Office suite (specifically, Word, Excel, Outlook, and OneNote) and shared drives efficiently</li><li>Address mechanical system deficiencies reported by head custodians</li><li>Use Brightly work order system for service calls</li><li>Maintain inspection and testing records of filter changes, life safety systems, elevators, and others as assigned </li><li>Manage employee attendance and leave requests</li><li>Hire and performance manage employees following union contract and district procedures</li><li>Collaborate with other departments</li><li>Oversee vehicle maintenance and safety</li><li>Supervise snow events (plowing and salting)</li><li>Manage building management systems, including scheduling and sequence of operations</li><li>Maintain professional relationships with all stakeholders, including departments, agencies, school administrators, custodians, and contractors</li><li>Remain on-call for emergencies</li><li>Dispatch internal tradesmen as needed</li><li>Manage subcontractors, suppliers, and external agencies such as, but not limited to:</li><li>CONTRACTORS - HVAC, BMS controls, life safety, electrical, small equipment repair, backflow prevention, drain cleaning, swimming pools, emergency generator contractors, elevator services, and others</li><li>SUPPLIERS - HVAC, plumbing, electrical, air filters, equipment repair, tools, diesel fuel, playground safety chips, automotive, snow removal equipment, top soils, cold patch, and others</li><li>AGENCIES: City of Hartford Departments (Fire Marshal, Department of Public Works, License and Inspections, and Police Department), MDC, Eversource, CNG, State of Connecticut DEEP, EPA, HHHR, and others</li></ul>SKILLS, KNOWLEDGE, QUALIFICATIONS AND EXPERIENCE:<ul><li>High school diploma is required</li><li>Proficiency in Microsoft Office suite (specifically, Word, Excel, Outlook, and OneNote) and internet use</li><li>10 years of HVAC experience</li><li>Knowledge of building automation systems</li><li>10 years of experience supervising tradesmen</li><li>Strong organizational and communication (written and oral) skills</li><li>Must communicate well with others, both written and oral communication</li><li>Leadership experience in educational settings preferred</li><li>Ability to work in a union environment</li><li>Capable of adapting to fast-paced, demanding environment</li><li>Experience and skill in contingency planning and disaster response </li></ul>CERTIFICATION / LICENSE REQUIREMENTS: <ul><li>Valid Connecticut driver’s license is required</li><li>State of Connecticut HVAC license is required, specifically an S2 license</li></ul>EVALUATION: Evaluated in accordance with Local 818 AgreementSALARY AND TERMS OF EMPLOYMENT: This is a 12-month work year position, 40 hours per week, Monday through Friday, 7:00 a.m. to 3:30 p.m. daily.&nbsp;Salary will be in accordance with experience level and 2024-2025 Salary Schedule 67 - $82,336 to $101,166 for Buildings and Grounds supervisors.UNION AFFILIATION: The Board recognizes Local 818 of Council 4, American Federation of State, County and Municipal Employees, AFL-CIO as the exclusive bargaining unit for this position.APPLICATION PROCEDURE: &nbsp;To be considered, all internal and external applicants must fully complete a Hartford Public Schools’ online application, which can be accessed through our Applicant Tracking System, Nimble, at <a href="https://app.hirenimble.com/jobs/hartford" target="_blank">https://app.hirenimble.com/jobs/hartford</a>. Internal applicants should use a personal email address when applying. Please do not use your hartfordschools.org email. &nbsp;&nbsp;Candidates’ application and supporting documents will be reviewed.&nbsp;Candidates who advance through the initial review will be notified and placed in the pool for consideration by hiring managers.&nbsp;Candidates will be contacted directly by hiring managers for interviews.

Hartford Public Schools

Mechanical Supervisor – Buildings and Grounds Department (N133-2425)

POSTING NUMBER:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;N128-2324POSTING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;June 21, 2023CLOSING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Until filledPOSITION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IT Operations Support ManagerREPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Chief Innovation OfficerLOCATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Districtwide&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;PRIMARY FUNCTIONS: The position requires a hands-on technical leader who is responsible for facilitating, organizing, maintaining, and managing a high call completion rate and maintain a high level of customer satisfaction for the City of Hartford and Hartford Public Schools end user community.TYPICAL DUTIES AND RESPONSIBILITIES:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Successfully manage the day-to-day operational effectiveness of the Support Services team and coordinate job schedules.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Oversees and manages the service call volumes for Desktop Technicians and Help Desk staff.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide a high level of customer service by executing methodologies and processes to improve call resolutions, manage expectations and develop strong and stable internal relationships.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Advises clients of requirements, availability of service, modes of access, as well as sources for equipment and training.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Serve as focal point for customer concerns.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Documents client support requests, evaluates results, and strives for continuous improvement in customer service.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Measure and track help desk metrics and streamline on-boarding processes of new hires.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Research and develop new processes to increase deployment process quality and performance.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to use data to report, analyze and make recommendations for help desk support improvements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform on-site inspections when necessary of equipment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Evaluates quality of service and makes recommendations for new software, equipment, upgrades, access, etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to analyze system and software program specifications to determine equipment and software requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Incorporates workflow needs and requirements into system development and coordinates best business practices into appropriate system workflow.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop test plans for new software and hardware implementation.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assists in evaluating operational performance of system components (hardware, software and workflow).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participates in, or leads troubleshooting projects and be able to work in a cross functional team environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform other duties as assigned by SupervisorQUALIFICATIONS AND EXPERIENCE:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s Degree in Information Systems, Computer Science, Business Computing or closely related field.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum of five (5) years of management experience that includes recruiting, mentoring, career development, performance management, leadership and or team building.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum of eight (8) years in IT, customer service or other relevant operations settings.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with infrastructure and platform technologies such as M365, Google, Exchange Online,·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Five (5) Years of customer service experience in a call center environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer focused with experience and knowledge of help desk policies and procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Advanced knowledge of a variety of Information Technology concepts, practices, and procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience utilizing ticketing / workflow systems.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Project management experience.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with public school systems reporting needs and data requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working in a municipal or K-12 environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrates advanced communication skills, reflecting sensitivity to tone, audience and organizational units.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deep knowledge and experience with common desktop, peripheral, mobile, virtualization, imaging, configuration, packaging, delivery, and network technologies necessary to build and deliver device and desktop services.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Desktop operating systems such as Windows, Mac OSX, Chrome OS, and iOS.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge of service center technologies such as call centers and ticketing systems.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Extensive experience administrating M365 and G Suite for Education.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience with IT service desk processes including management of incidents and knowledge.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience with IT support tools and practices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience fostering relationships with end users and being a champion of service excellence.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong decision-making skills and ability to work effectively with client management.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient experience managing cultural and/or organizational change.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to develop and execute a strategic people plan that ensures that the right people are in the right roles at the right time and that employees are highly engaged and satisfied.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong customer service and technical experience.SKILLS AND ABILITIES:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Effective time management skills with an ability to work on a number of projects and tasks concurrently setting own agendas and effectively prioritizing work.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exceptional leadership skills with the ability to develop and communicate service-oriented vision that inspires and motivates staff and aligns to the IT and business strategy of the organization and its clients.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical and problem determination/resolution skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong verbal and written communication skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong interpersonal skills, with the ability to dialogue, influence and work with others collaboratively and constructively.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent Communicator.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Training system users.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Plan, organize, problem-solve, and think abstractly/conceptually.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct research into IT issues and products as required.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work positively and collaboratively and build strong working relationships within the team.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage multiple tasks simultaneously and remain focused and positive when faced with unexpected situations and/or changing conditions.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quickly learn, adapt and apply new technology, procedures and concepts.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop training materials and quick reference guides.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide in person training to staff in the use of enterprise wide applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Be agile per business needs and manage multiple priorities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Present ideas in business-friendly and user-friendly language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate simply, effective, and in a non-technical manner so that individuals who do not have a technical background can understand.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure accurate and timely resolution for assigned issues.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work independently without direction or guidance to research information·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work effectively with customers, administration, and other technical staff to resolve technical problems quickly and efficiently.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handle multiple projects at once.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work under pressure, with challenging time constraints and changing deadlines and priorities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Periodically work extended and/or flexible schedule.SALARY AND TERMS OF EMPLOYMENT: 12-Months; Salary Grid Level – C735 ($95,755-$115,502)UNION AFFILIATION:HSSSA – Hartford Schools Support Supervisors AssociationAPPLICATION PROCEDURE:&nbsp;All current internal and external applicants must submit an online application.&nbsp;To apply, please visit&nbsp;<a href="https://app.hirenimble.com/jobs/hartford" target="_blank">https://app.hirenimble.com/jobs/hartford</a> and follow the appropriate link.Hartford Public Schools (Hartford, Connecticut) is a diverse community of educators and approximately 18,000 students attending 39 distinctive magnet, community, and neighborhood schools, located in the capital city of Connecticut.&nbsp;We are committed to being a leader in innovative urban education, cultivating equity and excellence for all of our students, closing the opportunity gaps, and preparing students for life, college, career, and success.&nbsp;&nbsp;&nbsp;HPS recruits and selects diverse professionals, who are committed to developing students’ individual, academic, social, and emotional capacities and growth within the classroom and beyond.&nbsp;Highly talented and qualified candidates with a passion for urban education, a commitment to our Hartford students, families, and community are strongly encouraged to apply immediately!Why Should You Choose Hartford Public Schools?Hartford Public Schools is seeking excellent candidates and wants to provide the best experience for you.&nbsp;We have put together a comprehensive package of benefits and incentives, including:● Competitive salary● Career growth opportunities● Tuition reimbursement● Rich health care plan&nbsp;● Professional developmentDiversity Among UsHartford Public Schools is a diverse community of scholars and educators.&nbsp;Among our 18,000 students, there are 90 languages spoken; 22% of our student population are English Learners.&nbsp;Over 85% of the population are students of color.&nbsp;At Hartford Public Schools, we are well above the national average for diverse teachers and administrators.&nbsp;Among our teachers and administrators, 27% and 47%, respectively, identify as people of color.&nbsp;&nbsp;Hartford is the Place for YouThe state of Connecticut is seated on the northeastern seaboard.&nbsp;Hartford is within an hour’s drive of the coastline and is centrally located between New York City and Boston.&nbsp;Hartford is one of America’s oldest and most historic cities, made up of 17 unique neighborhoods rich in history and diversity.&nbsp;It is commonly known as the “insurance capital” due to its prominence beginning in the 19th century as home to many of the most prestigious insurance companies in the U.S., many of which still call Hartford home today.&nbsp;The city features world-class museums, entertainment, and sports venues and is home to several major companies.&nbsp;An array of restaurants reflecting cuisines from all over the world attract people from far and wide, and more than 200 arts, heritage, and cultural organizations in the Hartford region provide hundreds of events year-round.&nbsp;In addition, several universities and colleges are in Hartford and the surrounding towns, allowing easy access to advanced degree programs.Position Subject to Available FundingAn Equal Employment Opportunity and Affirmative Action Employer, M/F/V/D

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