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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;Credit &amp; Fraud Risk (CFR) manages risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service. The objective of the Credit &amp; Fraud Risk Control Management Exam Management team is to facilitate ongoing exams and audits, ensure exam readiness, and support timely and effective closure of findings across CFR. Credit &amp; Fraud Risk (CFR) is looking for a Manager of Exam Management to be part of a dynamic team focused on control management, which is embedded in the everyday operations of our organization. This position will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;How will you make an impact in this role?The Manager, Credit &amp; Fraud Risk (CFR) Exam Management will:<ul><li>Facilitate the day-to-day internal and external exam management process, working across all CFR functions</li><li>Ensure CFR teams are informed and prepared for exams, including conducting pre-exam preparation with key contacts</li><li>Partner closely with exam-impacted CFR teams to provide timely, accurate responses to exam requests</li><li>Provide support and training for CFR Exam Management system of record tool(s)</li><li>Provide regular progress updates on exam activities to leadership</li><li>Facilitate alignment of exam conclusions, between examiner and impacted CFR teams</li><li>Support CFR Leaders with timely and effective closure of exam findings</li><li>Proactively identify areas of risk and drive alignment and escalate appropriately</li><li>Identify process improvement areas within roles and responsibilities, and drive adoption of improvements, including best practice adoption by peers in exam management team</li></ul>Minimum Qualifications<ul><li>3+ years’ experience in operational risk management (e.g., within Risk, Oversight, and/or Internal Audit function)</li><li>Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and gain support from CFR and examiner partners with a keen eye towards driving consensus</li><li>Demonstrated experience with identifying and driving process improvement within roles and responsibilities</li><li>Self-motivated with the ability to operate independently and handle multiple workstreams and tasks simultaneously</li><li>Ability to understand large complex processes and evaluate process assessment conclusions made by examiners</li></ul>Preferred Qualifications<ul><li>Bachelor's degree in finance, business, risk management, or related field; advanced degrees (e.g., MBA, MS) or certifications are advantageous</li><li>Experience within the financial services industry</li><li>Experience communicating and ensuring understanding and adherence to operational risk procedures and standards is a plus&nbsp;&nbsp;</li><li>Experience managing one or more processes within Credit Risk or Fraud Risk Management lifecycle is a plus</li><li>Experience facilitating the operational risk exam management processes is a plus</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager - Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We are seeking a Vice President of Enterprise Technology Services (ETS) Exam &amp; Audit Management to lead a high-performing team responsible for managing all regulatory exams, internal audits and oversight reviews which intersect with ETS. The ETS Exam &amp; Audit Management team ensures regulatory expectations, risk management requirements and industry best practices are consistently embedded in the way we design, operate and govern Technology and Information Security at American Express.This leader will partner with Senior Leaders and Subject Matter Experts (SME) to navigate complex regulatory expectations, manage relationships between global regulators and internal stakeholders and collaborate across all lines of defense to manage, mediate and report on fieldwork and open actions. The ideal candidate brings proven experience articulating control effectiveness, driving operational resilience and elevating exam and audit readiness across a global, multi-disciplined technology organization. Additionally, the ideal candidate will provide consultative guidance in drafting self-identified issues (SIIs) and corrective actions with ETS SMEs and Control Management teams and will support Management Action Plans (MAPs), Matters Requiring Attention (MRAs), and other regulatory or audit-related remediation across ETS.The VP, ETS Exam &amp; Audit Management will:· &nbsp; &nbsp; &nbsp; &nbsp;Manage end-to-end regulatory engagements, internal audits, second line reviews, and external assessments for Technology, Data, and Information Security programs, processes, and procedures.· &nbsp; &nbsp; &nbsp; &nbsp;Interpret scope and clarify key regulations, expectations and emerging supervisory themes, guiding ETS leaders and SMEs through preparation, fieldwork and post-review follow-up activities.· &nbsp; &nbsp; &nbsp; &nbsp;Conduct readiness sessions by aligning controls to scope and identifying gaps or potential Self-Identified Issues (SIIs).· &nbsp; &nbsp; &nbsp; &nbsp;Collaborate with ETS teams to demonstrate control effectiveness, foster operational resiliency and embed a culture of continuous improvement.· &nbsp; &nbsp; &nbsp; &nbsp;Build and maintain a robust, transparent and accurate operating cadence for all audit and exam activities – tracking schedules, deliverables, results and commitments.· &nbsp; &nbsp; &nbsp; &nbsp;Partner across RELM, IREM, IAG and 2LOD stakeholders to ensure consistent data, aligned reporting and unified messaging across all lines of defense.· &nbsp; &nbsp; &nbsp; &nbsp;Deliver concise, high-impact management reporting, risk metrics and insights that enable informed decision making and provide risk awareness.· &nbsp; &nbsp; &nbsp; &nbsp;Influence and set the strategic direction and roadmap for the ETS Exam &amp; Audit Management program.· &nbsp; &nbsp; &nbsp; &nbsp;Build, lead and develop a team of experienced professionals, including talent strategy, succession plans and collaborative team culture.· &nbsp; &nbsp; &nbsp; &nbsp;Operate as a key member of the extended Tech Risk and Information Security leadership team, contributing to enterprise-wide security, compliance and governance initiatives.Required Qualifications:· &nbsp; &nbsp; &nbsp; &nbsp;10+ years’ experience in technology risk, IT governance or IS Operations including 5+ years in a senior technology leadership role within a regulated environment.· &nbsp; &nbsp; &nbsp; &nbsp;Minimum 5 years’ of direct experience working with global regulators (e.g. OCC, FRB, FCA).· &nbsp; &nbsp; &nbsp; &nbsp;Strong technical fluency (SDLC, Information Security, Infrastructure, Cloud distributed systems, service management, vendor management) to engage credibly with technical teams and senior technology leadership.· &nbsp; &nbsp; &nbsp; &nbsp;Demonstrated ability to align risk govern strategy with business objectives and communicate with clarity at the executive level.· &nbsp; &nbsp; &nbsp; &nbsp;Proven ability to influence senior stakeholders across all lines of defense, Internal Audit, driving accountability and constructive challenge.· &nbsp; &nbsp; &nbsp; &nbsp;Expertise in designing and executing process governance frameworks that meet regulatory expectations and strengthen operational discipline.· &nbsp; &nbsp; &nbsp; &nbsp;Experience interacting with regulators and managing regulatory expectations related to technology risk.· &nbsp; &nbsp; &nbsp; &nbsp;Strong analytical, problem-solving and data driven decision-making skills.· &nbsp; &nbsp; &nbsp; &nbsp;Track record of successfully managing large, diverse and globally distributed teams.· &nbsp; &nbsp; &nbsp; &nbsp;Experience in financial services or similarly complex, regulated industries.Preferred Qualifications:· &nbsp; &nbsp; &nbsp; &nbsp;Bachelor’s degree in Information Technology, Information Security, Computer Science, or related field; advanced degrees (e.g., MBA, MSc) or relevant professional certifications (e.g. CISA, CRISC, CISSP) are advantageous.· &nbsp; &nbsp; &nbsp; &nbsp;Experience in one or more of the following areas:o &nbsp; Translating operational risk strategy and appetite into execution guidelineso &nbsp; Monitoring and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operationalrisks are managed within agreed thresholdso &nbsp; Implementing and maturing operational risk governance frameworks within a complex regulated environment.o &nbsp; Developing, communicating and ensuring adoption of operational risk procedures, standards and control expectations.o &nbsp; Supporting or leading operational risk components of regulatory exams, supervisory reviews or internal audit engagements.Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

ETS VP, Exam & Audit Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As part of our diverse Enterprise Technology Services team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. &nbsp;Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. &nbsp;And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development. &nbsp;Find your place in Enterprise Technology Services on #TeamAmex. &nbsp; Let’s share success. The Cost and Performance Intelligence capability within the Infrastructure Data &amp; Analytics organization integrates data engineering, analytics, FinOps, and product cost modeling to provide a reliable economic foundation for Technology Operations and Technology Investment decisions. It extends beyond retrospective reporting by delivering decision-ready insights that clarify trade-offs, surface efficiency opportunities, and support more deliberate, forward-looking planning.The Strategy &amp; Delivery Enablement Manager is a Technical Project Manager that partners with the Head of Infrastructure Data &amp; Analytics to translate strategy into execution, produce high-quality executive reporting, and enable disciplined delivery across a portfolio of initiatives. This role is suited for an exceptional professional who combines strong analytical judgment with structured thinking and the ability to operate effectively in complex, evolving environments.Working closely with senior leaders, delivery teams, and the executive office, the role brings clarity, structure, and insight to leadership forums, planning cycles, and portfolio reporting. Over time, it carries increasing scope and responsibility, requiring sound judgment, discretion, and executive presence.The ideal candidate demonstrates the maturity and confidence to collaborate across a broad set of stakeholders, influence without formal authority, and communicate effectively at the appropriate level of detail from business executives to technology and analytics delivery teams. As this capability scales and becomes more deeply embedded in planning and decision-making processes, dedicated focus is needed to ensure strategy, delivery, and executive visibility remain tightly aligned.Let’s build on what you know. If you bring strong analytical judgment and experience supporting complex, multi-initiative programs, you’ll find a fit within our Infrastructure Data &amp; Analytics organization, where this role creates the connective tissue between strategy, delivery, and executive decision-making. You’ll help translate priorities into structured plans, synthesize progress into decision-grade insights, and support leaders in managing tradeoffs across a growing portfolio of initiatives, with increasing scope and responsibility over time.Here’s just some of what you’ll do:Portfolio &amp; Delivery Support<ul><li>Support the management of the ID&amp;A initiative portfolio, including tracking milestones, dependencies, risks, and outcomes.</li><li>Maintain delivery plans, status views, and issue logs across multiple workstreams.</li><li>Help prepare portfolio reviews by consolidating inputs from technical and analytics teams.</li><li>Identify patterns, bottlenecks, and delivery risks and escalate with proposed options.</li><li>Support integrated planning by aligning initiative roadmaps with capacity, investment assumptions, and operating priorities.</li></ul>Reporting &amp; Analytics Enablement<ul><li>Build and maintain executive-ready visibility into initiative progress, risks, tradeoffs, and outcomes, with a focus on decision-grade insights rather than status reporting.</li><li>Translate detailed project and analytics information into clear, concise leadership updates.</li><li>Partner with data, analytics, and Finance teams to ensure reporting accuracy and consistency.</li><li>Continuously improve reporting formats to reduce noise and increase decision value.</li></ul>Executive &amp; Leadership Forum Support<ul><li>Support preparation for leadership meetings, operating reviews, and planning sessions, including agenda development and pre-read materials.</li><li>Consolidate and synthesize inputs from multiple teams into clear, concise leadership materials and executive updates.</li><li>Capture decisions, actions, and follow-ups from executive forums and ensure timely closure.</li><li>Work in coordination with the executive office to ensure meetings are well-prepared and outcome driven.</li><li>Learn how to frame issues, tradeoffs, and recommendations for senior leaders.</li></ul>Planning &amp; Operating Rhythm<ul><li>Support annual and quarterly planning cycles, including documentation of priorities, commitments, and success measures.</li><li>Help maintain the ID&amp;A operating cadence and planning artifacts.</li><li>Assist with cross-team coordination to ensure alignment across data engineering, analytics, and platform initiatives.</li></ul>This role is ideal for someone who:<ul><li>Brings structure where things are ambiguous</li><li>Enjoys turning complexity into clarity</li><li>Is curious, proactive, and eager to learn</li><li>Builds trust through reliability and thoughtful execution</li><li>Wants exposure to senior leadership and enterprise decision-making</li></ul>Are you up for the challenge? &nbsp;Here’s what you should have:<ul><li>3-6 years of experience in analytics, strategy, operations, consulting, program management, or related roles.</li><li>Strong analytical and problem-solving skills; comfort working with data, metrics, and dashboards.</li><li>Exceptional attention to detail paired with the ability to synthesize and summarize.</li><li>Clear written and verbal communication skills, with the ability to tailor messaging to different audiences.</li><li>High learning agility and demonstrated interest in enterprise data, analytics, and technology organizations.</li><li>Proficiency with Excel, PowerPoint, and at least one BI or analytics tool.</li><li>Experience in a fast-paced, ambiguous environment with evolving priorities.</li><li>Ability to lead end-user training, design and knowledge transfer sessions.</li><li>Strong skills in data analysis/manipulation</li><li>Excellent organizational, analytical, and consultative problem-solving skills, with a strong business and financial aptitude.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Associate - Delivery Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>The Underwriting Coordinator is responsible for effectively managing the customer journey through the commercial and consumer underwriting process.</li><li>Act in a consultative manner with internal and external American Express customers to guide the customer through the underwriting process and obtain the necessary financial information</li><li>Responsible for communicating the outcome of the underwriting decision and providing options to the client as needed</li><li>Demonstrate high level of accuracy and thoroughness in collecting information and the financial documents for the Underwriting process</li><li>Ensure quality, regulatory requirements and compliance is embedded in all processes</li></ul>Minimum Qualifications:<ul><li>Highly consultative, self-motivated individual</li><li>&nbsp;2+&nbsp;more years of customer service experience in a financial services or call center environment required&nbsp;</li><li>Comfortable navigating multiple systems while simultaneously interacting with the customer</li><li>Proficient in multitasking and efficiently juggling&nbsp;between varying account types and work streams&nbsp;</li><li>A strong will-to-win and the ability to thrive in a metric oriented environment</li><li>Exercise sound judgment and resolve complex issues for our customers in an ambiguous environment</li><li>Strong communication skills are necessary to be able to deliver difficult messages to customers and clients&nbsp;while cultivating great working relationships</li><li>Candidate must demonstrate ability to work in a cohesive team environment&nbsp;</li><li>Intermediate user of MS Office suite</li></ul>This will be a hybrid position located at our service center in Desert Ridge, AZ.Schedule: Monday - Friday 8:30am-6:30pm. EST&nbsp;&nbsp;Salary Range: $20.00 to $33.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Underwriting Coordinator (Phoenix, AZ Hybrid)

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.About Network &amp; Acquiring Solutions:As part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the Role:The role of Senior Manager, Enterprise Payments Product Management is an exciting opportunity for a talented product manager to define the product strategy and roadmap to deliver a best-in-class enterprise payment service for American Express. The incumbent will be a central member of the Enterprise Payments COE that is tasked with driving an enterprise critical multi-year Multi-Rail Payments program established to (1) accelerate the development of our enterprise payment services and (2) redesign the operating model surrounding it to drive excellence in payment execution. This role will help to reshape and transform how payment products are built and delivered at American Express. The Manager, Enterprise Payments Product Management will collaborate closely with Business, Delivery, and Technology to define the product vision and roadmap for Enterprise Payments.This role will fall within our Pay Amex product team focused on the US market needs at a time of significant investment.The product manager will help to understand core customer needs and will play a pivotal role in building out a strong modernize core payment services improving customer outcomes, operations outcomes, and risk and control outcomes.Key Responsibilities:<ul><li>Help define the product vision and strategy for A2A / money movement products and services used across American Express.</li><li>Evaluate market trends, competitive landscape, and customer feedback to identify opportunities to further enhance the product value proposition.</li><li>Engage with and influence internal business stakeholders and partners to understand customer needs, flesh out use case details, collaborate on new/relevant product concepts, and&nbsp;co-develop solutions to deliver on Enterprise goals.</li><li>Understand evolving market regulations to inform the product strategy and ultimately achieve business objectives.</li><li>Identify opportunities to leverage existing payment capabilities to deliver value for new use cases or new markets.</li><li>Leverage external industry data and internal product metrics to inform product strategies.</li><li>Deliver go to market strategy including the operationalization plans, the commercialization strategy, articulation of the value proposition, and ongoing metrics to measure benefits realized.</li><li>Own, update, and prioritize the product roadmap including new capabilities, features, services, expanded markets, product integrations, decommission of products, etc.</li><li>Develop robust business cases to support prioritization of roadmap items.</li><li>Collaborate with Product owners to align on product roadmap including new product features and enhanced services, as required to deliver on the overarching strategy.</li><li>Define capabilities for new payment products and services, identify/prioritize use cases, and design “minimum viable product” features and user stories to ensure a focus on delivering maximum value.</li></ul>Requirements/Qualifications:<ul><li>Relevant experience: Experience in product management, product development, management consulting, and/or strategy. MBA preferred.</li><li>Passion for payments: Passion for emerging payments, FinTech’s, and the evolving payments landscape (e.g., real time payments, PSD2, APM’s, etc.). Knowledge of A2A money movement (ACH, wires, RTP, etc.) a plus.</li><li>Results-oriented: Passion to drive strategies to deliver results in a dynamic and highly matrixed environment.</li><li>Intellectual curiosity: High-intellectual curiosity, out-of-the-box, creative &amp; critical thinker with experience in complex problem solving and strategic thought leadership.</li><li>Entrepreneurial spirit: Ability to mobilize and lead cross-functional team collaboration to achieve results in a fast paced, multi-partner environment with constant change.</li><li>Highly collaborative: Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.</li><li>Agility: Ability to operate in ambiguity, white space, and an environment with quickly evolving priorities.</li><li>Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Enterprise Payments Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Key Responsibilities<ul><li>Identifies and mitigates risks and impediments to project delivery in collaboration with cross-functional teams, escalating issues as necessary</li><li>Drives technical discussions related to architectural approach and system design, documenting and implementing solutions</li><li>Conducts Program Increment (PI) planning meetings with leadership, product management, and delivery teams to ensure alignment and readiness</li><li>Oversees Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions</li><li>Identifies and mitigates impediments, manages risks, dependencies, and resourcing needs to ensure smooth ART execution</li><li>Encourages Inspect &amp; Adapt sessions and other retrospective meetings to promote continuous learning and improvement within the team</li><li>Develops and refines implementation roadmaps in collaboration with product and engineering team</li><li>Prepares and presents leadership updates on delivery status and key decisions needed to support project delivery</li><li>Identifies and articulates opportunities for improvements to the delivery process and assists teams in redesigning process flows, ensuring documentation best practices are followed</li><li>Leads Program Increment (PI) planning meetings and other Agile ceremonies to ensure plans are feasible, capacity is managed, and risks are mitigated</li><li>Supports in creation of technical specification documents and blogs that explain product functionality and clarity on the project objectives</li><li>Ensures compliance with Software Development Life Cycle (SDLC) standards and leads change management and release management activities</li><li>Tracks relevant Objectives and Key Results/Key Performance Indicator (OKR/KPIs) to measure and report on project performance</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Education and Knowledge<ul><li>Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred</li><li>Knowledge of Agile/SAFe/Lean methodologies</li><li>Knowledge of technical challenges and systems design</li><li>Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development</li></ul>Work Experience<ul><li>Experience in program delivery or project management, preferably within a technology-focused environment</li><li>Experience in managing multiple projects and coordinating cross-functional teams</li><li>Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms</li><li>Experience in writing technical documentation</li></ul>Licenses &amp; CertificationsCertification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plusSalary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Assoc-Tech Project Management - Digital Workplace

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.About Network &amp; Acquiring SolutionsAs part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the RoleThe role of Director, Enterprise Payments Product Management is an exciting opportunity for a talented product leader to define the product strategy and roadmap to deliver a best-in-class enterprise payment service for American Express. The incumbent will be a central member of the Enterprise Payments COE that is tasked with driving an enterprise critical multi-year Multi-Rail Payments program established to (1) accelerate the development of our enterprise payment services and (2) redesign the operating model surrounding it to drive excellence in payment execution. This role will help to reshape and transform how payment products are built and delivered at American Express. The Director, Enterprise Payments Product Management will collaborate closely with Business, Delivery, and Technology to define the product vision and roadmap for Enterprise Payments. This role will lead our Pay Amex product team focused on the US market needs at a time of significant investment. The leader will build and develop a strong and high performing product team to modernize our core services improving customer outcomes, operations outcomes, and risk and control outcomes.Key Responsibilities:<ul><li>Lead, mentor, and develop a team of product managers, ensuring they have the necessary skills and knowledge to succeed.</li><li>Develop and articulate a clear product vision and strategy for Bill Payment that aligns with the Enterprise’ overarching goals</li><li>Identify, evaluate, and concisely communicate rationale for initiatives that drive experience improvements, cost efficiency, and risk reduction in Bill Payment</li><li>Guide the team in creating and maintaining product roadmaps, ensuring alignment with business objectives and customer needs.</li><li>Oversee the team’s market research efforts to stay informed about industry trends, customer needs, and competitive landscape.</li><li>Foster a culture of innovation and continuous improvement within the product management team.</li><li>Ensure the team utilizes data-driven insights to identify market opportunities and guide product decisions.</li><li>Lead key commercial engagements supporting AXP to deliver new product partnerships</li><li>Collaborate with product development leader and team to build a roadmap for all payment experiences underpinned by an aligned capability strategy (Development team led)</li><li>Identify and prioritize payments-related experience improvement initiatives / features</li><li>Support investment planning and partner engagement across LOBs to consolidate a well-rounded set of priorities and rationalized prioritization for them</li></ul>Requirements/Qualifications:<ul><li>Vision: Ability to see the big picture and develop long-term plans that align with business objectives.</li><li>Product sense: Capable of making data-driven decisions quickly and effectively.</li><li>Data driven: Comfortable taking calculated risks and making tough choices when necessary.</li><li>Payment’s expertise: Passion for payments and the advancement in technologies driving innovation in the payment’s ecosystem. Knowledge of Bill Pay capabilities and/or A2A money movement (ACH, wires, RTP, etc.) a plus.</li><li>Passion for results: Passion to drive execution and deliver results in a dynamic and highly matrixed environment.</li><li>Product experience: Demonstrated ability to lead and manage a Product organization driving large, complex, and transformational initiatives.</li><li>Analytical mindset: High-intellectual curiosity and strong analytical and critical thinking skills with experience in complex problem solving and strategic thought leadership.</li><li>Highly collaborative: Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.</li><li>Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.</li><li>Operate Autonomously: Takes initiatives from concept to Development. Able to prioritize in ambiguous situations.</li><li>Proactive: Always striving to deliver great products. Proactive, self-driven, curious, loves learning.</li><li>Flexibility/Adaptability: Accepting of changing priorities and conditions; copes effectively with complexity and change.</li><li>Persistence: Follows through on items without being managed. Resourceful, has grit, and a positive “can do” attitude. </li><li>Leadership: Sound interpersonal skills and proven ability to navigate in a cross-functional setup. </li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director, Enterprise Payments Product Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth. Role Summary:This role requires strong executional leadership and a broad skillset – including program delivery, design thinking, cross-functional collaboration, and strategic problem solving.As part of our continued expansion and innovation in the commercial space, we are hiring a Senior Manager – Digital Program Management to support critical initiatives that will redefine how Middle Market customers engage with American Express.Reporting to the Director of Digital Program Management, this individual will help advance our mission to deliver a fully integrated digital business experience for Middle Market customers – empowering them to seamlessly manage and grow their relationship with American Express.Partnering across diverse teams and workstreams, this Senior Manager will support the coordination and execution of a best-in-class digital ecosystem – one that differentiates American Express through intuitive, personalized, and configurable experiences aligned to product and persona needs.Key Responsibilities:&nbsp;<ul><li>Digital Program Delivery: Drive the execution of digital initiatives that support the Middle Market business segment</li><li>Manage program plans, timelines, and deliverables to ensure alignment with the broader digital ecosystem roadmap</li></ul><ul><li>Customer Experience Enablement: Support the delivery of an integrated digital experience across desktop and mobile platforms. Collaborate with Product, Engineering, and UX teams to enhance core card and program management journeys</li></ul><ul><li>Roadmap Management: Manage day-to-day execution of key roadmap items, ensuring milestones are met, risks are mitigated, and dependencies are tracked. Provide regular status updates and escalate issues as needed</li></ul><ul><li>Cross-Functional Collaboration: Serve as a central connector between Product, Engineering, Marketing, and Enterprise Digital partners. Facilitate communication, drive alignment, and help teams deliver cohesive digital experiences&nbsp;</li></ul><ul><li>Partner Engagement: Prepare and deliver clear communications and program updates for leadership and partners</li><li>Support the Director in influencing senior sponsors and ensuring alignment across teams</li></ul><ul><li>Performance Tracking: Partner with analytics and product teams to define and monitor success metrics for key initiatives</li><li>Track progress against goals and surface insights that inform continuous improvement</li></ul>Minimum Qualifications:&nbsp;<ul><li>5+&nbsp;years&nbsp;of professional experience in program management, digital transformation, or product delivery, preferably in large-scale or cross-functional environments</li><li>Professional experience in program management, digital transformation, or product delivery, preferably in large-scale or cross-functional environments&nbsp;</li></ul><ul><li>Proven ability to manage multiple digital initiatives simultaneously, driving measurable business and customer outcomes&nbsp;</li></ul><ul><li>Strong understanding of Agile methodologies and enterprise program management practices; proficiency in tools such as JIRA, Confluence, and Rally</li></ul><ul><li>Experience contributing to customer-centric digital solutions, ideally for commercial or B2B segments</li></ul><ul><li>Excellent communication, collaboration, and problem-solving skills; able to work effectively across functions and influence without direct authority</li></ul><ul><li>Highly organized, detail-oriented, and proactive in managing dependencies and delivering high-quality outcomes in fast-paced environments</li><li>Bachelor's degree</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Manager - Digital Program Management (Middle Market)

You lead the way. We have your back.&nbsp;At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in the role?Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.Role DescriptionThis role will serve as a strategic and executional leader for enterprise-wide organizational change management to embed new ways of working with and managing data across the company. The individual will design and drive change strategies that enable adoption of enterprise data standards, products, and operating models, working across business units, functions, and leadership levels.The role focuses on stakeholder assessment, change planning, and engagement execution—including leadership roadshows, executive briefings, and large-scale change initiatives—while translating complex data and transformation concepts into clear, compelling narratives and executive-ready materials. This individual will partner closely with EDO, business leaders, and transformation teams to ensure data capabilities are understood, embraced, and sustained in day-to-day work.Primary Responsibilities:<ul><li>Lead organizational change management efforts to embed new enterprise-wide ways of working with and managing data across the organization.</li><li>Design and execute change strategies and plans that address stakeholder readiness, change impacts, adoption risks, and sustained behavior change.</li><li>Conduct enterprise stakeholder mapping and change impact assessments, identifying how data standards, products, and operating model changes affect different roles, functions, and business units.</li><li>Develop and execute stakeholder engagement approaches, including leadership roadshows, executive briefings, workshops, and enterprise forums.</li><li>Create and maintain change management assets and playbooks, such as change strategies, engagement plans, leadership guides, FAQs, and adoption toolkits.</li><li>Translate complex data and transformation initiatives into clear, compelling narratives that articulate the value, expectations, and behavioral changes required of stakeholders.</li><li>Develop high-quality executive presentations and visual materials, synthesizing complex information into concise, action-oriented formats suitable for senior leadership audiences.</li><li>Measure and monitor change adoption and effectiveness through defined metrics, stakeholder feedback, and qualitative insights, adjusting strategies as needed.</li><li>Coordinate closely with communications, training, and delivery teams to ensure change, communications, and enablement efforts are aligned and mutually reinforcing.</li></ul>Minimum Qualifications:<ul><li>6+ years of experience in organizational change management, enterprise transformation, or related disciplines.</li><li>Experience leading enterprise-wide change initiatives that span multiple business units and stakeholder groups.</li><li>Strong experience in stakeholder assessment, change impact analysis, and engagement planning.</li><li>Bachelor’s degree.</li></ul>Preferred Qualifications<ul><li>Experience building and scaling new operating models, ways of working, or enterprise capabilities (data, technology, or process transformation).</li><li>Comfort leading or supporting executive-facing engagements such as roadshows, leadership forums, and town halls.</li><li>Background in large U.S. or global financial institutions, regulated environments, and data-intensive organizations&nbsp;</li><li>Exceptional presentation development and storytelling skills, including advanced PowerPoint expertise and experience creating executive-level materials.</li><li>Proven ability to influence and partner with senior leaders in complex, matrixed organizations.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager – Organizational Change Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are delivering a multi-rail, omni-channel payments ecosystem that delivers value seamlessly and securely for Amex and our customers.The Network &amp; Acquirer Capability Delivery (NACD) team within NAS works to deliver full-scale Network solutions including new digital products such as Debit, Push to Card, Multi-Rail, and Local Network solutions to meet the evolving demands of global payment networks and adapt to local market needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new/emerging types of payments. A role on this team will challenge you to broaden your skills and industry acumen in a collaborative, diverse and inclusive team environment.&nbsp;As the Sr Associate, Data Strategy &amp; Transformation, you will be at the center of building on the Payments Network mission! You will be joining the team at a fascinating and critical time in which the team is kicking off a multi-year data strategy &amp; transformation initiative playing a key enabling and thought partnership role in driving business growth, productivity, and operational excellence for the broader organization. You will have the opportunity to be part of a key strategic priority for the NAS business.&nbsp;This exciting role will offer the opportunity to drive the strategy to better process, manage, store, control, govern and monetize our critical data assets.The incumbent will play an influential role collaborating closely with key stakeholders like NAS Product, Envisioning, Technology, GSG (Global Services Group), Finance, CFR (Credit &amp; Fraud Risk) etc. to understand the current landscape of data coverage, opportunities and create a roadmap.&nbsp;They will provide consultative support to peers and leaders in NAS, through strategic analytics that highlight trends, risks and opportunities and actionable insights.Key Job Responsibilities:<ul><li>Support Senior Managers leading the development and execution of the Payments Network Data Strategy vision, strategy, and roadmap</li><li>Partnership and collaboration with peers on Product, Envisioning, Technology, Data Governance, Analytics, Delivery teams to find synergies, drive optimization and standardization</li><li>Participate in external and internal research and enablement of next gen AI/ML driven solutions which make data analysis, discovery and processing more efficient and optimized</li><li>Support Senior Managers to develop presentations materials for colleagues and Senior Leadership</li><li>Help build a comprehensive, scalable and nimble data distribution strategy to cater unique needs of all downstream applications</li><li>Become an expert on Payments transactional data and working with the Data Governance Office to ensure that relevant data is identified as needing to be activated, review/propose data that is necessary for processing vs. servicing and make recommendations on accessibility of that data</li><li>Owning data discovery by forming hypotheses, defining objectives and key results, and recommending options that best balance cost-benefit to achieve defined outcomes</li><li>Helping define MVPs to meet strategic business outcomes while balancing innovation and efficiency</li></ul>Preferred Qualifications<ul><li>Superior analytical skills – ability to analyze/understand large data sets, synthesize and draw out relevant insights</li><li>Strong presentation skills, particularly in creating executive summary decks for sharing strategies and progress to senior leaders</li><li>Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives</li><li>Extreme attention to detail and accuracy – strong sense of responsibility and accountability</li><li>Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement</li><li>Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence</li><li>2+ years of analytic or data management programming experience required (SQL, SAS, R or Python)</li><li>Bachelor’s degree in a quantitative field e.g. Engineering, Statistics</li><li>Flexibility in supporting various time zones, as this role supports global initiatives</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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