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Arizona Kidney Disease and Hypertension Center (AKDHC)&nbsp;is one of the nation's largest groups of physicians specializing in the care of patients with renal disease. Since 1976, we have enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona. We are a professional medical association consisting of physicians and other vital support staff. To learn more about us, please visit our website: <a href="http://www.akdhc.com" target="_blank">www.akdhc.com</a>Bilingual Patient Care Coordinator/Medical Assistant, Front Office - AKDHC Scottsdale Pima OfficeUnder the direction of the Office Coordinator, the Bilingual Patient Care Coordinator/Medical Assistant, Front Office will be responsible for performing general medical assistant functions in support of the care and treatment of patients while providing assistance to all office personnel as needed.Responsibilities:<ul><li>Perform patient care activities, such as back-office check-in, check-out, prescription refills, anemia, and iron management, administer injections, schedule procedures and provide patient education.</li><li>Schedule and process 24-hour blood pressure monitoring.</li><li>Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, height; and update medication list; record information in patients’ charts/EMR to include urine tests per Clinitek.</li><li>Notify physician of changes in patient’s clinical status and/or abnormal test results.</li><li>Collect urine samples and process specimens for courier transport.</li><li>Monitor and optimize allotted time slots in all schedules utilizing the available programs/reports.</li><li>Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, answering phones and general support to all office personnel.</li><li>Adhere to company policies and procedures and prioritize and complete day to day activities.</li><li>Maintain office equipment, office, and medical supplies through efficient inventory management.</li><li>Process Hospital Disposition Reports.</li><li>Process Recall Reports and mail recall and no-show letters to patients; follow up with patients and/or primary care physicians as needed.</li><li>Monitor dictation process by maintaining accurate dictation logs, ensuring physician review and signature, mailing report and scanning dictation into patient files.</li><li>Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations to ensure HPI.</li><li>Assist in the annual purging process of patient charts.</li><li>May be required to report to alternate AKDHC worksites, as directed.</li></ul>Qualifications:<ul><li>Current certification as a Medical Assistant preferred or a diploma or certificate from a recognized course of study for preparing Medical Assistants.</li><li>Fluent capabilities in speaking, reading, and writing in Spanish and English required</li><li>Excellent customer service and communication skills for interfacing with patients, staff and outside vendors.</li><li>1 - 2 years front/back office experience preferred.</li><li>Ability to support a pleasant, positive and cooperative teamwork environment.</li><li>The successful candidate must be able to use a stethoscope, computer, scanner, printer, telephone, fax, and copier.</li><li>Ability to multi-task and lift and/or move 50 pounds essential.</li></ul>Benefits: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Insperity

Bilingual Patient Care Coordinator/Medical Assistant, Front Office - Scottsdale Pima Office

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen Culture - Insperity.We have received numerous workplace awards, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News &amp; World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized as a certified Great Place to Work®, and for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. To learn more about sales careers with Insperity, Sales - Insperity.Why Insperity?Work-Life Balance:&nbsp;We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, world-class onsite training at corporate headquarters, mentorship opportunities and education reimbursement.Well-Being:&nbsp;Our total rewards package includes 19 days paid time off, 9 paid holidays, top-tier medical, dental and vision benefits, health &amp; wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.Competitive Compensation: In addition to a competitive base salary, enrollment bonuses and residual income, you’ll have access to an expense allowance and additional incentive compensation, and be eligible to compete for annual awards and trips.Outside Sales Consultant (Business Performance Advisor)We’re in search of salespeople who know that making a sale is about being an advisor – helping the client find the right solution for their unique human resource needs. You’ll have the backing of an organization dedicated to helping you make the deal and a service team committed to keeping your clients happy – even after the sale is complete.You’ll get:•&nbsp; &nbsp;&nbsp;The resources needed to be successful, including training at corporate headquarters, face-to-face leadership and small-team mentorship/collaboration.•&nbsp; &nbsp;&nbsp;Marketing support, and a team to help nurture your network through company-sponsored events.•&nbsp; &nbsp;&nbsp;The stability of a recession-proof industry, and the excitement of a growing company!You are:•&nbsp; &nbsp;&nbsp;Consultative – You’d rather build relationships and recommend the best solution based on needs and challenges.•&nbsp; &nbsp;&nbsp;Motivated by a big payoff – We’re talking long-term residual income.•&nbsp; &nbsp;&nbsp;Business savvy – Maybe you’ve had your own business or have the spirit of an entrepreneur. Either way, you know the heart of a business owner.•&nbsp; &nbsp;&nbsp;Good with people – You’re able to take on an advisory role with the C-suite in a professional manner.•&nbsp; &nbsp;&nbsp;Connected – You’re growing a network of business executives who can help expand your sales pipeline.What you’ll do:•&nbsp; &nbsp;&nbsp;Identify small and midsized businesses to offer Insperity’s human resource services and technology.•&nbsp; &nbsp;&nbsp;Call on business owners virtually and in person to explain how Insperity’s HR solutions can help solve their challenges.•&nbsp; &nbsp;&nbsp;Engage your network and build lasting partnerships.At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Outside Sales Consultant (Business Performance Advisor)

Job Description and RequirementsThe Technical Writer will create, organize, write, and edit operational procedures and technical articles for the Knowledge Management (KM) Program. This position will work directly with the knowledge management team and subject matter experts to compose and standardize deliverables in accordance with CU terminology while maintaining continuity of style with set guidelines. The objective of the KM program is enhancing both the member and employee experience through consistent information that is easily attainable while ensuring compliance with policies, procedures, and regulations. This role introduces Artificial Intelligence (AI) tools to streamline content creation and management.Essential Functions and Responsibilities:<ul><li>Collaborate with subject matter experts (SMEs) to gather accurate and relevant information for documentation.</li><li>Ensure that content aligns with user needs, business goals, and KM methodologies.</li><li>Gather feedback from users to improve knowledge base content quality.</li><li>Review, create, edit, and maintain clear and comprehensive documentation for internal and external audiences for accuracy and adherence to style guidelines.</li><li>Organize and manage content requests or questions in the KM ticketing systems, including version control.</li><li>Provide updates in a timely manner and meet demands as outline in the service-level agreements (SLAs) of the KM program.&nbsp;</li><li>Support cross-functional teams with documentation needs.</li><li>Update and maintain different article types in the knowledge base.</li><li>Ensure consistency, clarity, and simplicity in all documentation.</li><li>Assist in implementing and using AI tools for automated document generation and content suggestions.</li><li>Apply basic knowledge of AI-driven grammar and style-checking tools.</li><li>Participate in training on AI-related documentation tools and technologies.</li><li>Utilize cognitive ability to suggest or identify trends to implement opportunities in alignment with the overall KM organizational goal.</li><li>All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or G.E.D.</li><li>Minimum of 1 year experience as a technical writer (within a Bank or Credit Union preferred)</li><li>Strong analytical and problem-solving skills, ability to break down complex problems quickly</li><li>Highly organized and deadline oriented with demonstrated attention to detail; strong meeting organization and facilitation skills</li><li>Ability to adapt well to change in priorities and/or guidelines</li><li>Ability to work independently in a fast-paced environment and complete projects on time with minimal supervision.</li><li>Proficient in Microsoft Office products (Word, Excel, PowerPoint, and Project) and industry standard project management tools.</li><li>Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and communicate effectively throughout all levels of the organization.</li><li>Desire and ability to work well in a team environment.</li><li>Familiarity with Prompt Engineering as a skill set</li><li>Open to obtaining Artificial Intelligence (AI) certification(s) within 12 to 24 months of entering the role</li></ul>Preferred:<ul><li>Knowledge-Centered Service (KCS) or Knowledge Management (KM) certification is a plus.</li><li>Bachelor's degree in English, Communication, or Journalism</li><li>Certification in Prompt Engineering</li><li>Experience in using AI tools such as ChatGPT, Perplexity, Claude, or Microsoft Copilot to enhance writing and content creation processes</li><li>Knowledge of how AI can be leveraged to create, edit, and maintain high-quality documentation</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU

Knowledge Management Technical Writer

"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."Position Purpose: Supports projects and development efforts by analyzing and documenting current business processes, recommending process improvements, and developing the business, functional, and user requirements needed to ensure that the technology solutions delivered meet the needs of the business. Serve as the liaison between the business areas and the technology team by understanding and critically evaluating business needs, forming requirements and functional needs. Work with planning and project managers, technical resources, and other stakeholders to help establish vision, determine scope, analyze needs, and help define and deliver projects and solutions that meet or exceed customer expectations. Begin to develop domain expertise in the business functions they are support supporting and may participate in the development of multi-year strategies and capability and technology roadmaps. Assigned to less complex projects, and may be partnered with other more senior analysts on projects when necessary.We offer<ul><li>Extraordinary employee experience </li><li>Flexible schedule </li><li>Working from home </li><li>Fitness subsidy</li><li>Education subsidy </li><li>3 paid days to enjoy outdoor activities </li><li>5 Personal/sick days</li><li>L.L.Bean employee discount </li><li>Asociación solidarista </li><li>Life and medical insurance </li><li>Company doctor </li></ul>About the role:<ul><li>Responsible for eliciting requirements using a variety of activities and tools from business case to functional requirements, including User Stories, requirements backlog, visual references for workflows, and knowledge transfer meetings with team members.</li><li>Identify gaps or inefficiencies between requirements and existing or proposed solutions and develop recommendations for improvement.</li><li>Identify opportunities for workflow/process improvements and technology impacts, and work with stakeholders to jointly develop ways to enhance productivity, efficiency, and effectiveness or improve user experience through the development process and project solution.</li><li>Apply domain and industry knowledge to help guide solution option analysis, working closely with technical teams.</li><li>Ensure effective data design by establishing the key questions that must be answered; how customers need to interact with information to meet business requirements and align to their business processes. Work with the design and development teams to ensure data is captured to support key questions and the ways by which the customers need to interact with the system to access key information.</li><li>Participate in user and acceptance testing. Analyze user feedback and testing results, making prioritization decisions and recommendations for defect resolution, modifications or new requirements.</li><li>Collaborate with developers and subject matter experts to establish the project vision and analyze tradeoffs between usability and performance needs.</li><li>Participate in trade-off analysis, development of decision making criteria and facilitation of decision process, including presentation and discussions with senior leadership.</li><li>Build strong relationships within organization to understand the business goals, the challenges to meeting the goals, and how technology is and should be used to accomplish the goals. Build positive, constructive partnering relationships with key stakeholder groups, including senior leaders.</li></ul>Plan and facilitate major customer touch points <ul><li>Requirement definition meetings, focus groups, presentations, and interviews with internal and external stakeholders as needed to define and analyze business problems and products</li><li>Vendor RFP’s and demonstrations: Participate in development of vendor RFP’s, scoring, demonstrations and facilitation of conversation to gather user feedback</li><li>Concept validations: Contribute to concept deliverables, identify key users and gather feedback on concepts</li></ul>About you:Education Level: Bachelor's Degree requiredEnglish Level: C1 (Advanced)Years of Experience: 2+ yearsSkills and Qualifications: <ul><li>Bachelor's degree with 2+ years of business analysis experience</li><li>Working knowledge of core business analysis functions (including business process analysis, roadmap development, requirement elicitation tools and techniques, e.g. JAD sessions, interviews, focus groups, workshop facilitation)</li><li>Proven experience developing requirements and designs</li><li>Experience with Agile methods preferred, including working directly with Product Owners to understand and prioritize enhancement requests</li><li>Strong facilitator in large, cross-functional groups</li><li>Strong analytic and problem solving skills</li><li>Strong oral and written communication skills</li><li>Exhibits organizational savvy, business savvy, and ability to influence</li><li>Ability to work independently, multi-task and manage time</li><li>Ability to advocate for stakeholders and/or business objectives across both functional and technical domains to ensure fully vetted, well-reasoned decision making, taking into account multiple points of view and the ability to arbitrate and objectively evaluate competing requests across the enterprise</li><li>Able to adjust work-style and communication to match team or audience, especially when working with non-technical resources</li></ul>"If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! &nbsp; At L.L.Bean, we believe the outdoors brings out the best in all of us.&nbsp; We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."

L.L. Bean

Technical Business Analyst

Project Monitor IIDepartment of Economic DevelopmentCity of WorcesterThe City of Worcester seeks qualified applicants for a Project Monitor II (Staff Assistant II) for the Division of Neighborhood Development within the Office of Economic Development. The Division annually administers several million dollars of grants, projects, and programs that support low-to moderate income residents of the City of Worcester, as well as built environment projects in various neighborhoods. This is a great opportunity for candidates interested in helping support impactful and meaningful initiatives in a large urban setting. Under the direction of the Director of Neighborhood Development, the position is responsible for overseeing and monitoring Community Development Block Grant (CDBG) Public Services and Public Facility Improvement projects. The Project Monitor II will track grant project progress and develop grant contracts, deliverables, and measurable and impactful outcomes in conjunction with grant sub-recipients and their staff, as well as provide project data and funding analyses for the Division. The individual will maintain communication with and provide support to agencies, organizations, contractors, and vendors concerning the status of CDBG supported projects and their grant performance and compliance status.Bilingual and multilingual applicants are encouraged to apply.ESSENTIAL ELEMENTS:• Responsible for monitoring Community Development Block Grant (CDBG) Public Service and Public Facility Improvement projects in accordance with local, state, and federal laws/regulations.• Track grant progress and provide regular reports to HUD concerning disbursements and CDBG funded activities through the Federal Integrated Disbursement and Information System (IDIS).• Maintain communication with and provide support to agencies, organizations, contractors, and vendors concerning the status of CDBG supported projects and their grant performance and compliance.• Complete Environmental Review Records in accordance with regulations outlined by HUD.• Conduct project labor compliance reports and analysis for federally funded projects in conformance with federal labor regulations.• Develop and establish grant contracts, deliverables, and measurable and impactful outcomes in conjunction with grant subrecipients and their staff. &nbsp;• Assist in special initiatives undertaken by the Neighborhood Development Division; contribute to projects and programs that advance neighborhood revitalization and improvement efforts.• Assist with monitoring large, complex projects involving construction of public facilities and City capital improvements that have multiple milestones, phases, and compliance requirements.• Exercise and apply principles and best practices of project management skill set to effectively monitor and position projects for successful, timely, and compliant completion.• Provide data analysis, reports, mapping etc., to the Neighborhood Development Division.• Assist with preparation of annual entitlement funding plans and reports, including the Consolidated Annual Plan for Submission, the Annual Action Plan, the CAPER, and other reports as needed. &nbsp;• Provide staff assistance to the Community Development Advisory Committee and other relevant City Boards and Commissions.• Maintain communication with and provide support to agencies, organizations, contractors, and vendors concerning the status of CDBG supported projects and their grant performance and compliance.• Attend training seminars and meetings to maintain required licenses and certifications as well as stay abreast of latest regulations, practices and techniques associated with the administration of federal community entitlement and neighborhood development grants.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:• Knowledge of common policies, practices and procedures of the department and office operations including all laws and regulations that are pertinent to position functions.• Working knowledge of office software (word processing, database management, and spreadsheet applications) and the Internet in support of department operations.• Ability to become knowledgeable in all aspects of applicable Federal or State regulations, procurement, and municipal budgeting standard operating practices as they pertain to grant administration and other projects as assigned.• Ability to work independently and to interact effectively with members of the public, local officials, and department personnel• Ability to manage multiple tasks in a detailed and organized manner.• Ability to communicate effectively and tactfully, both orally and in writing, with department employees, and state officials.• Ability to prepare detailed, and accurate reports.• Proficient skill in the operation of a personal computer and the application of office software including word processing, spread sheet, and data base management applications as well as the Internet and web sites, customer service skills• Proficient written and oral communication skills, as well as data analysis and report writing.• Effective organizational skills.MINIMUM REQUIREMENTS:• Bachelor’s degree in Public Administration, Project Management, Community Development, Urban Planning, or closely related field- An equivalent combination of education &amp; two (2) years of experience in community development, federal grants management, or project management related to social and human services or facility improvements that provides the knowledge, skills, and abilities to perform the required duties of the position will be considered in lieu of the above mentioned requirements.• Experience with creating, reviewing, and processing project financial and/or data reports• Excellent communication skillsPREFERRED QUALIFICATIONS:• Three (3) years of experience in grant or community development project monitoring; successful monitoring of non-profit or community development projects or programs involving social and human services or public facility improvements, or very closely related or transferable work experience.• One (1) year of experience with creating, reviewing, and processing project financial and/or data reports.• Prior work experience in a municipality or other government settingSALARY RANGE: $28.78 - $34.89 hourly, full-time, with an excellent benefits package.To apply, please visit: <a href="https://apptrkr.com/5780478" target="_blank">https://apptrkr.com/5780478</a> or send resume and cover to:&nbsp; City of Worcester, 455 Main Street, Room 109, Worcester, MA&nbsp; 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, NOVEMBER 15, 2024, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: &nbsp;City Hall, Human Resources, Room 109, 508-799-1030, <a href="mailto:Hiring@worcesterma.gov" target="_blank">Hiring@worcesterma.gov</a>.

Project Monitor II

The Account Manager is responsible for partnering with the Director of Account Management to build, execute, deliver, and measure client programs and campaigns that build long-term client relationships and deliver client business goals. This role is also accountable for managing the delivery of assigned client work on strategy, time, and budget working cross-functionally.The Account Manager will work closely with the Director, Account Management, and cross-functionally with the operations team to support the development and set up of client plans and programs, including strategy/insights, targeting, segmentation and personas, customer journeys, messaging, and creative direction, omnichannel campaign development, digital, measurement metrics, and program management, budgeting, and timeline.Essential Duties &amp; Responsibilities:Client Account Management<ul><li>Collaborate with the Director of Account Management to build long-term relationships through understanding the client’s business and successful program development and implementation for his/her assigned clients.</li><li>Act as an extension of the client’s team by working to continually manage client follow-up (obtaining assets, approvals, document signatures, etc.) and program setup (operations systems, omnichannel systems, metrics working with cross-functional teams).</li><li>Works cross-functionally with new business development to understand new opportunities, help build pitches, and onboard new clients transitioning them from new business to an ongoing established linqd. client.</li></ul>Client Strategy Development<ul><li>Collaborate with the Director of Account Management to understand the building industry broadly and apply this knowledge to custom client linqd. solutions.</li><li>Understand the client strategic brief and the program that has been sold and work to identify the client and program set-up, management, reporting, budget, and timeline needs.</li><li>Understands the creative brief that translates the strategic brief to the messaging and creative that will be developed and is able to use this information to follow on with the client to obtain assets or approvals as needed.</li><li>Act as the trusted contact to his/her assigned clients in the following areas:<ul><li>Program status (timeline, budget, next steps, or assets)</li></ul></li><li>Coordination of client-specific content (new or existing) into marketing tools.</li><li>Identification and analysis of key metrics to measure program success and linqd.’s strategic contribution.</li><li>Utilize business intuition and experience to anticipate client and industry marketing concerns and proactively address them.</li><li>Works cross-functionally with operations, analysis, insights and planning and the omnichannel team to manage successful client implementation and operations across all programs.</li><li>Works with the Director of Account Management to oversee the development of all client program creative, channels, and reporting metrics.</li><li>Leads periodic client review meetings for assigned clients keeping the client informed on the strategy, the linqd. value to the client, and the program metrics.</li><li>Coordinate with analysis, insights and planning and the omnichannel team to ensure adequate systems integrations are in place for the execution of multi-channel, multi-touch digital marketing programs.</li><li>Must maintain and keep the confidentiality of all customers, clients, and company information in accordance with the confidentiality agreement signed at the commencement of employment with linqd.</li><li>Follows all linqd. team processes, system use, and policies.</li><li>The above job duties and responsibilities are not intended to be an all-inclusive list of duties and standards of the position.</li></ul>Client OperationsCore Competencies &amp; Experience:<ul><li>At least three years of experience in an account management role working in an Agency, Consultancy, or marketing role in a B2B, B2C, or preferably a B2B2C company.</li><li>Prefer building industry experience or related multi-channel/multi-audience industry (B2B2C).</li><li>Marketing-related background, including product or brand management support experience. Three (3) plus years of experience.</li><li>Understanding of digital with the ability to talk in an informed manner about marketing programs.</li><li>Ability to analyze program metrics and provide insights and optimization recommendations to the team or client.</li><li>Proficient in Microsoft 365, with strong skills in data analysis using Excel and data visualization tools such as Tableau.</li><li>Experienced in using CRMs, including Salesforce and HubSpot.</li><li>Forward-thinking and proactive, with the ability to anticipate needs and act without waiting for instructions.</li><li>Must understand or learn the industry, market, and product/service trends affecting our client’s competitiveness.</li><li>Exceptional interpersonal skills, leadership by example.</li><li>Personal and team organizational, project-management, and time-management skills.</li><li>Ability to work under pressure whilst maintaining a cool outlook. Thriving in an environment that never stops is a must.</li><li>A personable and professional character that will allow you to build client rapport.</li></ul>Education Requirements:BS/BA degree (Marketing, Business, Communications, or related fields preferred), MBA preferredPhysical Requirements: (with or without reasonable accommodations)The physical requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the requirements include prolonged periods sitting at a desk and working on a computer and repetitive motions. The ability to travel on a regular as-needed basis, to meet with clients, business partners, and vendors.

Account Manager

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The objective of the GSG Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GSG to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.How will you make an impact in this role?The Partner Oversight Management Team is looking for an Analyst of Risk ID, Assessment, Testing &amp; Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization and partners. The objective of this role is to ensure that our third-party Global Partner &amp; Operational Support partners are proactive in mitigating risks and exposure related to compliance and regulatory requirements.&nbsp; It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Analyst, GSG Testing Risk ID, Assessment, Testing &amp; Reporting will: <ul><li>Assist in additional identification specific risks throughout business processes and systems (along with business process owners)</li><li>Support facilitation to BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)</li><li>Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events </li><li>Support thematic risk reporting (levels, trends, causes) </li><li>Support risk management practices within the business</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li><li>Analyze, interpret and drive regulatory testing results by partnering with internal and external stakeholders to develop robust action plans and drive performance</li><li>Conduct calibration calls with Partner Quality Assurance teams to align on findings and drive performance</li></ul>Minimum Qualifications:<ul><li>1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities </li><li>Project management, communication, and interpersonal skills </li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards </li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively </li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous </li><li>Experience in at least one of the following:<ul><li>Supporting identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Supporting independent control monitoring, including identification of control improvements</li><li>Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes&nbsp;</li></ul></li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

American Express

Analyst - Control Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Who We AreThe U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp;&nbsp;&nbsp;The American Express global dining team sits within the USCS organization. Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.&nbsp;&nbsp;&nbsp;&nbsp;Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.&nbsp;&nbsp;&nbsp;&nbsp;About the TeamThe Integration Strategy &amp; Project Management team is a new team within the Global Dining organization tasked with strategically integrating acquired assets and talent. &nbsp;This team has overall accountability for the end-to-end project management and deliverables tied to these acquisitions, as well as continuously evolving the integration function through best practices &amp; lessons learned.&nbsp;&nbsp; The team works in partnership with senior stakeholders, cross-enterprise partners and the broader Resy leadership team that oversees marketing, technology, product, customer experience and culture. About the RoleThe Manager/Senior Manager, Integration Planning &amp; Project Management will be responsible for project management of integration planning efforts, bringing together Resy and newly acquired dining platforms/organizations.&nbsp; The successful candidate will be partnering with internal and external partners to organize and manage key workstreams and integration planning efforts. This role will be a key point of connectivity across and within workstreams focused on product strategy, go-to-market efforts, cultural transformation &amp; communications, risk &amp; controls, and vendor agreements. They will also contribute to developing workstream deliverables as needed.&nbsp;&nbsp;This role will report into the Director, Integration Planning &amp; Project Management, providing broader thought leadership and support as needed.&nbsp;Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Oversee acquisition integration governance processes by collaborating with internal and external partners to collect and action on feedback and requirements&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Serve as PMO across key cross functional initiatives that will enable Global Dining to grow and improve operations and integration activities across acquisitions&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Pro-actively anticipate project risks and issues and ensure that appropriate mitigation planning is in place to avoid negative outcomes&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to continual process improvement or re-engineering activities to increase agility and speed to market&nbsp;Qualifications:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Problem-solver and self-starter who operates with a sense of urgency in an often ambiguous environment&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent project management skills with a track record of successfully delivering results on complex, large-scale, cross-functional initiatives&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Relationship-builder with collaborative skills to partner with a diverse set of colleagues&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Outstanding written communication skills (e.g. emails, slide writing), and oral communications skills (e.g., personal presence, executive presence, facilitate decision making) with composure required to effectively communicate to senior leaders&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;4 - 5+ years of work experience&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bachelor's Degree or equivalent experienceSalary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager Integration Project Management

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an&nbsp;environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Product/Service Risk Advisory team is to provide specialized and strategic risk advisory specific to product and service areas.US Consumer Services is looking for a Sr. Analyst of Product/Service Risk Advisory is focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Sr. Analyst, US Consumer Services Product/Service Risk Advisory will:<ul><li>Assist in providing strategic risk advisory support for specific product / service areas</li><li>Assist in compiling best practices and learnings from historical product launches and change management initiatives, and support leveraging compiled best practices to inform risk identification throughout the new product lifecycle</li><li>Assist in day-to-day activities to assess the needs of BU and functional leaders to ensure sufficient understanding of Operational Risk Management (ORM) and controls (e.g., annual knowledge assessments and refresher trainings)</li><li>Support day-to-day activities required to coordinate with product development and service delivery teams to embed operational risk management considerations into the product lifecycle and service operations ongoing</li><li>Support facilitation of risk awareness and education within product and service teams to enhance their ability to manage risks effectively&nbsp;</li></ul><h4>Required Qualifications:</h4><ul><li>2+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities</li><li>Project management, communication, and interpersonal skills</li><li>Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li></ul><h4>Preferred Qualifications:</h4><ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Digitally savvy and knowledge or interest in emerging risk fields: Payments, Artificial Intelligence, Web3</li><li>Experience in at least one of the following:<ul><li>Assisting in day-to day activities to assess the needs of business unit leaders to ensure sufficient understanding of Operational Risk Management and controls</li><li>Assisting compiling and sharing best practices and learnings from historical product launches and change management initiatives</li><li>Supporting day-to-day activities for coordination with product development and service delivery teams to embed operational risk considerations into the product lifecycle and service operations</li></ul></li></ul>ORMCMSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Control Management, Product/Service Risk Advisory

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. How will you make an impact in this role?Technology Risk is looking for a motivated, technologically savvy Technology Risk Analyst who will support the management and governance of technology risk. We are seeking a candidate with a solid grasp of information security, risk management, and technology controls.This position is strategically placed as a center point for the management of Information Technology and Information Security risk and will work closely with collaborators across the organization to ensure the security and compliance of our systems. The ideal candidate will be able to engage and educate our peer groups, internal customers, and senior leadership about substantial risk initiatives and updates. Key responsibilities include:<ul><li>Project leadership and risk resolution: Leads analytics to resolve identified program gaps and maintain or improve the risk and security posture of the company.</li><li>Technology risk assessments: Performs technology risk assessments to identify, evaluate, and aid in the prioritization of potential risks in the organization's technology systems and processes</li><li>Investment decision support: The Technology Risk Analyst is responsible for supporting the investment decision process by executing analytics, identifying trends from risk, threat, and regulatory input channels to determine new information security solutions using standard methodologies.</li><li>Risk management engagement: Collaborates with risk SMEs in the team to develop and implement risk management strategies.</li><li>Strategic recommendations and decision support: Delivers strategic recommendations and assisting decision makers with recommendations applying qualitative and quantitative risk management approaches.</li></ul>Minimum Qualifications<ul><li>Bachelor's degree in Information Security, Computer Science, or related field, or equivalent experience</li><li>A consistent track record in information security and risk management</li><li>Solid grasp of information security principles and methodologies</li><li>Excellent analytical and problem-solving skills</li><li>Outstanding ability to engage collaborators both verbally and visually</li><li>Ability to deliver under time constraints and handle various tasks and projects at the same time</li><li>Tried ability to build credible relationships with peers in a highly interactive working environment</li><li>Competence towards change and eagerness for continuous improvement</li></ul>Preferred Qualifications<ul><li>3 or more years of experience in Technology Risk with an Information Security focus</li><li>Experience in the financial services industry, particularly with large banks</li><li>Professional certifications such as CISSP, CISM, or CRISC</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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