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16-Oct-2024<h4>Specialist, Operations and Resource Management, Executive Education</h4>Harvard Business School 67041BRJob SummaryReporting to the Associate Director, Resource Allocation, and working as a member of the Harvard Business School (HBS) Executive Education Operations and Resource Management team, the Specialist, Operations and Resource Management will work collaboratively with three distinct yet connected operationally focused groups within Executive Education (ExEd): Resource Allocation, Facilities and Emergency Management, and ExEd Operations. The primary focus of these three teams is to provide logistical support and operational guidance in order to advance ExEd business initiatives. The Operations and Resource Management team is primarily responsible for scheduling over 10,000+ events annually, ranging from academic sessions, participant dining, program exercises, executive coaching, and meetings. The group also handles the bedroom assignments and check-in process of over 12,000 participants annually. The team's involvement extends to include the management and upkeep of ExEd's world-class facilities, which include 514 bedrooms across three residence halls, 9 stadium-style classrooms, 2 Live Online Classrooms, a multipurpose building with a 520-person capacity dining space, 2 flat-floored classrooms, 14 project rooms, and programmable common space. The Specialist, Operations and Resource Management role requires the unique skill set of balancing an appreciation of ExEd's operational challenges and opportunities within the larger HBS and Harvard University ecosystem with various administrative and relationship management capabilities.Position Description<ul><li>Functions as the primary contact for all ExEd space reservation needs (academic activities, staff meetings, coaching sessions, special programming, etc.) and leverages facilities management knowledge to produce appropriate and productive solutions, based on the needs of each individual request.</li><li>Manages the Program Resources &amp; Operations shared inbox, handling ExEd space related requests and fulfilling these requests or directing inquiries to the appropriate campus contact.</li><li>Sets agenda for, and hosts, bi-weekly meetings with program delivery teams focused on the scheduling of participant dining events and on-campus accommodations. Proactively approaches the scheduling of meals and housing, allowing the Resource Allocation team to address enhanced requests, issues, and potential conflicts in a timely manner.</li><li>Offers ad hoc/on-demand meetings with Program Directors, Program Managers, and their respective teams to review program logistics and troubleshoot issues in real-time in order to find creative solutions, especially given increased program modalities, needs, and complexities.</li><li>Acts as a liaison between the Operations and Resource Management and program delivery teams, ensuring that both groups are kept up to date on operational best practices. Identifies gaps in training and advises on applicable training resources and opportunities.</li><li>Serves as an escalation point for time-sensitive process issues across the organization.</li><li>Stays current on various ExEd, HBS, and Harvard University initiatives and demonstrates the ability to incorporate these insights into decision-making.</li><li>Facilitates clear and effective communication between internal ExEd teams and other campus departments, ensuring information is shared thoughtfully and accurately. Assists in drafting key updates, meeting notes, and reminders on behalf of the Operations and Resource Management team.</li><li>Nurtures partnerships with HBS groups, including Campus Services, Restaurant Associates, Housekeeping, and the Live Online Classrooms(LOC) team. At times, will need to leverage these relationships to advocate for ExEd needs to campus partners, while at other times, advocating for campus partner needs to ExEd.</li><li>Executes operational decisions in real time while considering potential downstream implications for other groups.</li><li>Assists the Associate Director, ExEd Operations in maintaining an Operations and Resource Management SharePoint site. The site is a repository of information related to Resource Allocation, Facilities and Emergency Management, and ExEd Operations. The Specialist, Operations and Resource Management will be responsible for assigned deliverables, including the expansion of the SharePoint site to be a resource for all internal ExEd groups and eventually growing it to be an asset that will complement public-facing pages of the external ExEd website.</li><li>This role is responsible for other duties as assigned, including occasional Guest Services coverage as needed.</li></ul>Basic Qualifications<ul><li>High School Diploma, GED, or equivalent is required.</li><li>5+ years of experience in administrative support role(s) and/or related experience is required.</li><li>Education beyond high school may count toward experience.</li><li>Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.</li></ul>Additional Qualifications and Skills<ul><li>Prior experience in delivering executive education programs is preferred.</li><li>A deep understanding of the roles, tasks, duties, and cross-functional competencies of the Resource Allocation, Facilities and Emergency Management, and ExEd Operations teams is a key attribute.</li><li>Ability to thrive in a fast-paced, customer-centric environment, collaborating effectively across teams within ExEd and campus-wide.</li><li>Capability to think quickly, manage multiple priorities and generate solutions when unexpected problems arise.</li><li>Exceptional verbal and written communication skills are essential.</li><li>Excellent customer service and organizational skills, as well administrative coordination experience.</li><li>Highly motivated, proactive, and solutions-oriented, with the ability to work independently and collaboratively.</li><li>Must be flexible, energetic, diplomatic and detail oriented.</li></ul>Additional InformationThis is a 40 hours/week, overtime-eligible position. This is a hybrid position which we consider to be a combination of onsite and remote work at our Boston, MA based campus. HBS expects all staff to be onsite a minimum of 3 days per week and departments provide onsite coverage Monday - Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice. Please note that for the first 90 days of employment, you will be expected to be onsite 5 days/week. We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role. A cover letter is required to be considered for this opportunity. Harvard Business School will not offer visa sponsorship for this opportunity. Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here <a href="https://www.hbs.edu/employment" target="_blank">https://www.hbs.edu/employment</a>.About UsFounded in 1908 as part of Harvard University, Harvard Business School is located on a 40-acre campus in Boston. Its faculty of more than 250 offers full-time programs leading to the MBA and PhD degrees, as well as more than 175 Executive Education programs, and Harvard Business School Online, the School’s digital learning platform. For more than a century, faculty have drawn on their research, their experience in working with organizations worldwide, and their passion for teaching, to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will go on to shape the practice of business and entrepreneurship around the globe.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionFaculty &amp; Student Services, General AdministrationDepartment Office LocationUSA - MA - Boston Job Code403040 Coordinator II Work FormatHybrid (partially on-site, partially remote) Sub-Unit------------ Salary Grade055DepartmentExecutive EducationUnion55 - Hvd Union Cler &amp; Tech Workers Time StatusFull-time Pre-Employment ScreeningIdentity Commitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-DM1

Harvard University FAS Human Resources

Specialist, Operations and Resource Management, Executive Education

Feel Seen at Thrive!Community Information: Learn more about&nbsp;SAMM hereand Vale&nbsp;here.&nbsp;Salary:&nbsp;$22-$25 per hour DOE&nbsp;Schedule:&nbsp;Full-time; Thursday-Monday&nbsp;9am-6pm, Saturday/Sunday 10am-5pmOur purpose is to create a community where people feel seen, because we believe&nbsp;when people feel seen, they thrive. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted one of Washington's best workplaces 8 years in a row, and Portland’s best workplaces 2 years in row,&nbsp;Thrive builds on its culture by offering the following benefits:&nbsp;<ul><li>32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Days of Service)</li><li>Paid Birthday Off</li><li>Generous Employer Matched 401k plan!</li><li>Up to 30% Housing Discount Potential&nbsp;with Ownership and Regional Manager Approval</li><li>$150 Leasing Commission</li><li>$75 Renewal Commission (split between entire on-site team per renewal)</li><li>Medical benefits effective 1st of the month following your start date! <ul><li>100% employee medical &amp; dental insurance paid for non-tobacco associates, 80% covered for tobacco using associates</li><li>Optional HMO dental plan including adult and child orthodontics</li><li>Vision Option</li><li>$20,000 life insurance policy</li><li>Long-term disability coverage</li></ul></li><li>24 hour Employee Assistance Program/Hotline</li><li>Discounted Pet Insurance rates + additional voluntary benefit options</li><li>$300 annual professional development/tuition reimbursement</li><li>Training opportunities and career progression/growth plans!&nbsp;</li></ul>Leasing Consultant Purpose:The Leasing Consultant is the property's sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned community and properly secure lease agreements from qualified persons, in a manner consistent with Thrive’s Values, policies and procedures as well as multi-family housing regulations.&nbsp;Leasing Consultant Job Responsibilities:<ul><li>Marketing/Leasing <ul><li>Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet.</li><li>Inspects models and market ready vacancies daily to ensure cleanliness. Performs cleaning and staging as needed.</li><li>Conducts all business in accordance with Thrive policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.</li><li>Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Takes messages and transfers calls to assistant manager or Community Manager when appropriate.</li><li>Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits.</li><li>Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.</li><li>Maintains a lease closing ratio at a level appropriate for the property and submarket.</li><li>Responds to inquiries in the Customer Relationship Management (CRM) system in accordance with Thrive expectations.</li><li>Posts regularly on online advertising sites such as Craigslist and Weblisters as instructed.</li><li>Sets out A-Boards and balloons at property entrances daily.&nbsp;</li></ul></li><li>Administrative <ul><li>Correctly completes all lease applications, assists with application verification and notifies prospective residents of results.</li><li>Types miscellaneous resident communication as needed.</li><li>Complete all lease paperwork including related addenda and accepts rents and deposits.</li><li>Completes Guest Card information form on all prospects, sends thank-you notes and performs follow- up.</li><li>Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.</li><li>Inventories office supplies on periodic basis. Reports needs to Community Manager.</li><li>Organizes and files appropriate reports, leases and paperwork.</li><li>Attends property and Thrive trainings and meetings as requested.</li></ul></li><li>Performs any additional duties assigned by Leasing Manager, Assistant Manager, Community Manager or Regional Manager.</li></ul>Desired Skills &amp; Experience<ul><li>Leasing experience in multi-family housing preferred.</li><li>Yardi/CRM and Onsite experience preferred.</li><li>National Apartment Leasing Professional (NALP)preferred.</li><li>Customer service experience strongly desired.</li></ul>Desired Competencies<ul><li>Excellent customer service, sales and closing skills.</li><li>Ability to work in a fast-paced and customer service-oriented environment.</li><li>Understanding of industry terms and their meaning.</li><li>Ability to de-escalate conflict and remain calm and courteous at all times.</li><li>Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.</li><li>Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership.</li><li>Respects and understands diverse cultural and socio-economic backgrounds.</li><li>Performs duties under pressure and meets deadlines in a timely manner.</li><li>Works well both as part of a team and independently.</li><li>Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude.</li><li>Desire to learn and take initiative on projects and tasks.</li><li>Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws.</li><li>Driven team player looking to bring positive energy to the team.</li><li>Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.</li><li>Strong time management, organizational and prioritization skills.</li><li>Strong attention sales and marketing.</li><li>Proficient in Microsoft Word, Outlook and Excel.</li><li>Ability to read, write, speak and comprehend English using correct grammar and punctuation.</li></ul>If you do not fully meet the qualifications listed above but feel you have the skills and experience to be able to be successful in this position we welcome your application! Whether this or another position within Thrive, we would love to help you find the right role in our organization.&nbsp;Physical Requirements<ul><li>This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 70% of time is spent on feet and 30% spent sitting at desk.</li><li>Constant need to type, write, &amp; grasp (working at a computer and answering phones)</li><li>Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items)</li><li>Ability to lift/move/push/pull up to 25 lbs on occasion, frequent need to lift/push/pull up to 20 lbs</li><li>For more information regarding the work environment, physical, and mental requirements, please contact <a href="mailto:Careers@thrivecommunities.com" target="_blank">Careers@thrivecommunities.com</a>.&nbsp;</li></ul>Equal Employment OpportunityDiversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.Background Check &amp; Drug Screen PolicyThrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact <a href="mailto:careers@thrivecommunities.com" target="_blank">careers@thrivecommunities.com</a>.The 4-panel drug screen tests for the following:<ul><li>Amphetamines including Methamphetamine</li><li>Cocaine Metabolites</li><li>Opiates including Codeine and Morphine</li><li>Phencyclidine ("PCP")</li></ul>Thrive Communities reserves the right to modify this policy at any time without notice.

Thrive Communities

Multisite Leasing Consultant

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYThe Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.JOB DESCRIPTION<ul><li>Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.</li><li>Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.</li><li>Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.</li><li>Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.</li><li>Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.</li><li>Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.</li></ul>#LI-AK1The hourly range for this position is $16.75 - $21.00 Additional Compensation:<ul><li>Corporate Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in&nbsp;an annual bonus program based on&nbsp;individual and company performance.</li><li>Onsite Property Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in weekly, monthly, and/or quarterly bonus programs.</li></ul>Robust Benefits Offered*:<ul><li>Competitive Medical, Dental, Vision, and Disability &amp; Life&nbsp;insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</li><li>6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>Employee Assistance Program.</li><li>Critical Illness, Accident, Hospital&nbsp;Indemnity, Pet&nbsp;Insurance and Legal Plans.</li><li>Charitable giving program and benefits.</li></ul>*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed&nbsp;information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar

Resident Services Coordinator - Ellison Heights

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYThe Director will lead the asset management team responsible for assets and portfolios in the Netherlands, Germany and Austria. Team members that report to the Director will be located in both the Netherlands and Germany. The Director plays a lead role in the implementation &amp; management of Greystar’s investment strategies at the asset level. This role supports the development and implementation of business plans and practices that achieve investment and operating goals of the portfolios and funds at the asset level. The Asset Management team sits within Investments, working alongside Portfolio Management, Operations, Development and the Transactions team. The key function of the Asset Management team is to develop &amp; execute the investment strategies across both Multifamily and Student Accommodation sectors, delivering performance targets in line with venture business plans and fund targets.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Monitors and oversees individual investment or portfolio performance, critically evaluating existing real estate operations and business plan execution to identify new strategies to drive NOI and maximize returns across the portfolio.</li><li>Manages Investments to deliver key performance metrics to achieve the business plan leasing performance, income, expenses and impact to asset returns.</li><li>Oversees compilation of annual operational and capital budgets and business plans for senior management and capital partners review.</li><li>Participates with the Company's senior leaders in routine market review discussions to examine the overall operational and financial results for the asset portfolios, present and justify business plans and makes strategy recommendations.</li><li>Actively participates in major capitalization initiatives, acquisitions and dispositions.</li><li>Monitors performance of development projects in line with business plans.</li><li>Works closely together with the Investment, Development, Operations and Portfolio Management teams to deliver on the asset business plan.</li><li>Reviews various financial, accounting, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.</li><li>Maintains and develop a broad network of industry related resources to support the execution and growth of the organization.</li><li>Leads and manage team members; interviewing, hiring, on boarding and developing direct reports and other team members as appropriate and managing their performance in accordance with Company policies, values, and business practices.</li></ul>Role Scope<ul><li>Based in The Hague office (3 day minimum per week). The role will also involve travel to Germany and Austria to manage teams and assets outside the Netherlands.</li><li>The role will have the opportunity to influence strategies of the Company’s investment projects in the European Region.</li><li>The incumbent must develop a deep understanding of Greystar’s Investment Management process as well as building relationships with UK and EU leadership and Investment teams.</li></ul>Knowledge &amp; QualificationsEssential:<ul><li>Educated to a degree level or equivalent in a relevant subject such as real estate, business, or finance and/or equivalent experience.</li><li>IT literate and fully conversant with all Microsoft packages including Excel (Advanced level) and PowerPoint (Advanced level).</li><li>General understanding of/interest in student/multifamily housing.</li></ul>Desirable:<ul><li>MBA in real estate, business or finance, MRICS or similar professional accreditation</li></ul>Experience &amp; SkillsEssential:<ul><li>Demonstrable senior level experience working in a similar investment, asset or portfolio management role.</li><li>Demonstrable real estate experience (essential) in an international context (preferred).</li><li>Strong understanding of real estate and debt markets; and of standard terms and structures of deal capital.</li><li>Strong analytical and quantitative skills, along with the ability to quickly interpret complex written and financial data.</li><li>Commercially focused and able to apply sound business principals.</li><li>Demonstrated management and leadership skills and sufficient to recruit, lead and manage team members to achieve high performance.</li><li>Excellent interpersonal skills including the ability to establish and maintain positive relationships and act with impact and influence at all levels.</li><li>Strong written communication skills; including the ability to articulate and discuss fund/portfolio and underlying investment, and the ability to effectively write and present concise business presentations and investment reviews.</li><li>Strong organisational and project management skills to juggle complex tasks and manage the workload of others, with the ability to work effectively under pressure, to deadlines and work flexibly in change environment and within a dynamic real estate investment and asset management environment.</li><li>Self-motivated and proactive, both with respect to managing workload and own professional development.</li></ul>Desirable:<ul><li>Relevant experience in the student accommodation, residential or hotel sectors.</li><li>Fluency in English and a second European Language.</li><li>Offshore and corporate transactional experience.</li></ul>

Director, Asset Management (Netherlands, Germany, Austria)

<h4>Overview</h4>LMI is seeking a skilled Cyber Supply Chain Risk Management Policy, Strategy &amp; Governance Lead to work hybridly in Woodlawn, MD. Successful Cyber Supply Chain Risk Management Policy, Strategy &amp; Governance Leads demonstrate competency in developing policies and procedures to structure a SCRM program intended to mitigate risks associated with the agency's supply chain and third-party vendors.LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established in 1961, LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. We operate completely free of political and commercial bias, and we are entirely aligned with the goals of our clients. Our clients value our specialized services in logistics, intelligence, homeland security, health care, and energy and environment markets. We believe government can make a difference, and we seek talented, hardworking people who share that conviction.LMI offers a generous compensation package with excellent benefits that start the first day of employment. Business casual dress, flex time, and tuition reimbursement are a few of our many work-life benefits available to our employees. Come join the #1 top ranked workplace by the Washington Post in 2021, and 2024 Winner of Built In's Best Places to Work!<h4>Responsibilities</h4>Responsibilities may include:&nbsp;<ul><li>Policy Creation and Governance:&nbsp; Develop Comprehensive Cyber Supply Chain Risk Management Policies:&nbsp; • &nbsp; &nbsp;Establish policies that define the security requirements and expectations for all supply chain partners and third-party vendors.&nbsp; • &nbsp; &nbsp;Ensure policies cover key areas such as data protection, incident response, access controls, and secure software development.&nbsp; • &nbsp; &nbsp;Align policies with industry standards (e.g., NIST SP 800-161) and regulatory requirements (e.g., GDPR, CCPA).&nbsp; Policy Implementation and Enforcement:&nbsp; • &nbsp; &nbsp;Develop procedures to enforce compliance with established policies.&nbsp; • &nbsp; &nbsp;Implement monitoring mechanisms to ensure adherence to policies and procedures.&nbsp; • &nbsp; &nbsp;Collaborate with internal teams to integrate policy requirements into procurement and vendor management processes.&nbsp; Continuous Improvement and Policy Updates:&nbsp; • &nbsp; &nbsp;Regularly review and update policies to address new threats and vulnerabilities.&nbsp; • &nbsp; &nbsp;Gather feedback from stakeholders to improve policy effectiveness.&nbsp; • &nbsp; &nbsp;Stay informed about industry best practices and regulatory changes to ensure policies remain current.&nbsp; Risk Management Framework:&nbsp; Design and Maintain Risk Management Framework:&nbsp; • &nbsp; &nbsp;Create a framework for identifying, assessing, and mitigating risks associated with the supply chain and third-party vendors.&nbsp; • &nbsp; &nbsp;Implement risk assessment tools and methodologies to evaluate the security posture of vendors and suppliers.&nbsp; • &nbsp; &nbsp;Develop risk mitigation strategies and action plans to address identified vulnerabilities.&nbsp; Integrate Risk Management with Governance:&nbsp; • &nbsp; &nbsp;Ensure the risk management framework is integrated with governance processes to provide oversight and accountability.&nbsp; • &nbsp; &nbsp;Establish key risk indicators (KRIs) and key performance indicators (KPIs) to monitor the effectiveness of risk management activities.&nbsp; Governance and Oversight:&nbsp; Establish Governance Committees:&nbsp; • &nbsp; &nbsp;Form and lead governance committees or working groups focused on third-party risk management.&nbsp; • &nbsp; &nbsp;Develop governance structures to ensure clear roles, responsibilities, and accountability.&nbsp; • &nbsp; &nbsp;Develop and Maintain Risk Registers: Create and maintain third-party risk registers to document and track identified risks.&nbsp; Monitor and Report on Governance Activities:&nbsp; • &nbsp; &nbsp;Generate regular reports on the status of governance activities, including policy compliance and risk management efforts.&nbsp; • &nbsp; &nbsp;Present findings and recommendations to senior leadership and relevant stakeholders.&nbsp; Due Diligence and Onboarding:&nbsp; • &nbsp; &nbsp;Conduct thorough due diligence on potential vendors and third-party partners. • &nbsp; &nbsp;Ensure security requirements are integrated into vendor selection and onboarding. Collaborate with procurement and legal teams to negotiate contracts that include robust security clauses. Contract and Acquisition Policy Integration:&nbsp; • &nbsp; &nbsp;Develop and incorporate security and risk management requirements into contract and acquisition policies.&nbsp; • &nbsp; &nbsp;Ensure all vendor agreements and contracts include terms and conditions that align with the company’s security standards and risk management objectives.&nbsp; • &nbsp; &nbsp;Review and update contract terms and conditions regularly to address evolving risks and regulatory requirements.&nbsp; </li></ul><h4>Qualifications</h4>MINIMUM QUALIFICATIONS:<ul><li>15 years relevant experience with Bachelors in related field; 13 years relevant experience with Masters in related field; 10 years relevant experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 19 years relevant experience.</li><li>Bachelor’s degree in Cybersecurity, Information Technology, Business Administration, or a related field.&nbsp;</li><li>Minimum of 10 years of experience in policy creation, governance, and risk management in supply chain or third-party risk management.&nbsp;</li><li>Strong knowledge of cybersecurity principles, risk management frameworks, and regulatory requirements (e.g., NIST, ISO 27001, GDPR).&nbsp;</li><li>Experience developing and implementing risk management policies and governance frameworks.&nbsp;</li><li>Proven experience in integrating security requirements into contract/acquisition policies and managing terms/conditions in vendor agreements.&nbsp;</li><li>Excellent analytical, problem-solving, and communication skills.&nbsp;</li><li>Ability to work independently and as part of a team in a fast-paced hybrid environment.</li><li>Possess and maintain a current TS-SCI clearance.</li></ul>DESIRED SKILLS<ul><li>Familiarity with supply chain management and federal acquisition procurement processes.&nbsp;</li><li>Experience with governance, risk, and compliance (GRC) tools and software.&nbsp;</li><li>Knowledge of emerging threats and trends in cybersecurity and supply chain risk management.&nbsp;</li><li>Relevant certifications (CISSP, CISM, CRISC, or CTPRP, etc.)</li></ul>#LI-SH1<h4> LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a> Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? </h4>We can recommend jobs specifically for you!Click here to get started.

LMI Consulting, LLC

Cyber Supply Chain Management Consultant

Join the Clean Energy RevolutionBecome&nbsp;an&nbsp;Information Technology Outsourcing Management, Advisor&nbsp;at Southern California Edison (SCE) and build a better tomorrow. In this job, you will be responsible for providing IT support services to meet SCE business needs in the IT Enterprise portfolio. You will provide oversight and strategic direction to the Managed Service Provider (MSP) to ensure efficient service delivery to finance business users. Additionally, you will manage the day-to-day responsibilities to support and maintain applications in the Enterprise portfolio, follow up on application services and problem escalations, and ensure customer satisfaction throughout the application service process. You will also communicate and coordinate with business and other IT teams and leadership to ensure appropriate integration of operational activities.Key focus of role involves:IT Service Delivery: Manage daily operations for SAP and finance applications, ensuring service quality and availability. Collaborate with Architects on product design and testing. &nbsp;Partnering with Managed Service Providers: Manage a team of service providers to ensure efficient systems operation. Oversee their performance to meet contractual obligations and SLAs. Analyze IT performance metrics, identify improvement areas, and implement solutions. Conduct periodic reviews, including weekly reports, monthly trend analysis, and QBRs. Client Engagement: Manage business relationships and provide comprehensive customer support to ensure client satisfaction and strengthen relationships. Compliance and Security: Ensure IT solutions stay in sync with regulatory requirements and data governance policies. Safeguard finance data security and integrity and acts as the day-to-day point of contact for both external and internal audit in IT SOX related matters Vendor Relationship: Coordinate with external vendors and service providers to address bug fixes, enhancements, software updates, and complex technical issues. Ensure timely response and issue resolution as defined by vendor Service Level Agreements (SLA). &nbsp;Collaboration: Work closely with multi-functional teams, including IT, engineering, operations, vendor, and business partners, to understand requirements and deliver integrated solutions. As an&nbsp;Information Technology Outsourcing Management, Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Oversees and ensures services are being delivered on time and upholds terms of the contract via governance</li><li>Ensures software renewals are maintained and up to date with the latest software versions</li><li>Collaborates with other IT teams to ensure appropriate integration of operational activities</li><li>Analyzes and improves application service delivery to meet business needs</li><li>Facilitates the resolution of application and operational issues with service providers</li><li>Performs peer reviews on site visit documentation to ensure quality assurance</li><li>Identifies risks and establishes controls on newly outsourced services and activities</li><li>Conducts validation to ensure issues and risks noted during site visits are rectified or mitigated adequately and timely</li><li>Analyzes and reports on operational health to business and IT leadership</li><li>Provides technical expertise to ensure efficient service delivery to business users and to meet business expectations</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Seven or more years of experience with IT Operations in a managed services environment.</li></ul>Preferred Qualifications<ul><li>Bachelor's degree or higher in Information Technology or related field.</li><li>Experience with working/managing applications such as SAP FICO, PowerPlan, UI Planner and databases such as HANA, Oracle, and SQL.&nbsp;</li><li>Experience with the Agile workflow process and operating modes such as DevOps, Waterfall, Product Lines, Value Streams and SOX compliance.</li><li>Experience with ITIL or other service management frameworks.</li><li>Experience with having technical conversations or making technical presentations to both technical and non-technical audiences.</li><li>Strong communication and interpersonal skills, with the ability to work effectively with finance professionals.</li><li>Excellent problem-solving and troubleshooting skills.</li><li>Experience working with managed IT outsourcing service providers.</li><li>Experience and solid understanding of IT service management best practices and standards</li></ul>Additional Information&nbsp;<ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California.  Further details of this work mode will be discussed at the interview stage.&nbsp;The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li><li>Relocation does not apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Southern California Edison

Information Technology Outsourcing Management, Advisor

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYExecutes the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing and marketing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.JOB DESCRIPTION<ul><li>Performs all sales and leasing activities to achieve the property’s revenue and occupancy goals by greeting and qualifying prospects, conducting property tours and showing apartment homes, continuing the relationship with prospects through follow-up and consistent discovery, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.</li><li>Collects all pertinent information from prospective residents at move-in and record as appropriate.</li><li>Continually update the market survey to stay informed about current market and competitor conditions that may impact the community’s occupancy, market rent, and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the property’s established policies related to concessions, specials, and other programs to boost occupancy.</li><li>Designs and executes marketing activities and events to create and drive traffic to the property, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other property-specific marketing plans, drives, and special programs.</li><li>Uses the on-site property management software application (Entrata, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.</li><li>Ensures that the property and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the property’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.</li><li>Executes and performs activities in support of the property’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.</li><li>Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).</li><li>Demonstrates customer services skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services. Interacts with all residents and acknowledges them by name if possible.</li><li>Attends community and networking events, aligns themselves with local associations and community organizations, and participates in outreach marketing efforts as necessary to drive traffic to community and generate viable referral sources and new business leads.</li><li>Follow-up – Utilizes current CRM to maintain an accurate and up-to-date prospect database. Assist with daily, meaningful prospect follow-up. Helps the team perform the required number of follow-up contacts in accordance with Greystar standards through phone calls, personal visits, notes, etc. Coordinate prospect and depositor related creative follow up deliveries with couriers, shipping, Amazon, etc.</li><li>Sales Collateral – Organize and ensure adequate supply of fully assembled sales collateral, marketing and outreach packets.</li><li>Maintain files and marketing materials for realtors, transition companies, and moving companies.</li><li>Maintain Sales Consultant - SH copies of all floor plans, in hard copy and email versions.</li></ul>Additional Compensation:<ul><li>Corporate Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in&nbsp;an annual bonus program based on&nbsp;individual and company performance.</li><li>Onsite Property Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in weekly, monthly, and/or quarterly bonus programs.</li></ul>Robust Benefits Offered*:<ul><li>Competitive Medical, Dental, Vision, and Disability &amp; Life&nbsp;insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</li><li>6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>Employee Assistance Program.</li><li>Critical Illness, Accident, Hospital&nbsp;Indemnity, Pet&nbsp;Insurance and Legal Plans.</li><li>Charitable giving program and benefits.</li></ul>*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed&nbsp;information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Leasing / Sales Consultant - Atlanta, GA (Active Adult)

Business Analyst – MarTech Solutions and Innovation CoE (Aprimo Product) at Fidelity&nbsp;Are you ready to make an impact? As a Business Analyst within Fidelity’s Workplace Investing (WI) business, you won’t just analyze data—you’ll shape the future. Imagine crafting an engaging experience for our associates, harnessing the full potential of the Aprimo product.&nbsp;&nbsp;The Team&nbsp;The Marketing Solutions and Innovation team focuses on designing and implementing capabilities and experiences that bring customer strategies to life. Technically creative and nimble, this team is known for creating innovative user-friendly solutions based on complex business requirements from business stakeholders across the organization.&nbsp;The Expertise You Have&nbsp;<ul><li>Identify, document, and analyze business processes, understanding their objectives and flow within the organizational and technology ecosystem. Provide constructive feedback to drive process improvements, leveraging the capabilities of Aprimo.&nbsp;</li></ul><ul><li>Design efficient workflows and analyze processes for optimization and effectiveness.&nbsp;</li></ul><ul><li>Familiarity with various project management methodologies and concepts, including agile, waterfall, or hybrid approaches.&nbsp;</li></ul><ul><li>Knowledge of marketing and content-related processes and how they intersect with technology solutions.&nbsp;</li></ul><ul><li>Proficient in using modeling and diagramming tools like Visio, Camunda, or Miro, and project management tools such as Jira, Aprimo, Workfront, or Monday.com.&nbsp;</li></ul><ul><li>5-7 years of transferable experience.&nbsp;</li></ul><ul><li>Bachelor’s degree preferred.&nbsp;</li></ul>The Skills You Bring&nbsp;<ul><li>Skillfully manage dependencies across teams, ensuring smooth collaboration and overseeing multiple projects simultaneously.&nbsp;</li></ul><ul><li>Lead project planning meetings and facilitate refinement sessions to enhance project understanding and ensure alignment on objectives.&nbsp;</li></ul><ul><li>Conduct end-to-end Business Acceptance Testing with traceability of test cases.&nbsp;</li></ul><ul><li>Proactively address issues and stakeholder feedback, resolving challenges promptly to maintain project momentum.&nbsp;</li></ul><ul><li>Lead reviews of final deliverables, ensuring quality and adherence to requirements.&nbsp;</li></ul><ul><li>Demonstrate strong skills in both written and verbal communication, proficiently summarizing and interpreting information to positively influence stakeholders, including subject matter experts and business partners.&nbsp;</li></ul>The Value You Deliver&nbsp;<ul><li>Drive enhancements in business processes by leveraging the capabilities of Aprimo, ensuring they are optimized for effectiveness and aligned with business goals.&nbsp;</li></ul><ul><li>Offer proactive ideas and solutions to improve processes and the business, utilizing your knowledge of marketing, content, and technology intersections.&nbsp;</li></ul><ul><li>Proactively address issues and stakeholder feedback, resolving challenges promptly to maintain project momentum and foster positive relationships.&nbsp;</li></ul><ul><li>Provide education, coaching, and problem-solving support to users, enhancing their experience and proficiency with our tools.&nbsp;</li></ul><h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Business Analyst

Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a> Job Description BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: The position's purpose is to "quarterback" the customer fulfillment process from the customer order all the way through to billing (even where other roles are playing important parts in the process). In doing so, this position fulfills customer needs, and delivers service, in the least complex and most cost efficient way for ESS. Primary Duties/responsibilities: <ul><li>Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience by "quarterbacking" all aspects of the customer service cycle.</li><li>Own the communication (both internal and external) for all aspects of customer service.</li><li>Create new Waste Information Profiles (WIPs) and select appropriate approvals codes. When needed, consult with Technical &amp; Regulatory Specialist(s) for support in creation of new, complex WIPs and for decisions on appropriate approval codes (as well as creation of new approvals for Veolia or 3rd party facilities).</li><li>Take customer requests for service and pick ups. Manage the creation of jobs and tickets. Work with the customer to obtain all required information to create accurate and detailed Jobs/Tickets. (this will help reduce ticket errors after the job).</li><li>Provide support for quoting new service code categories for customers. Work with the Contract Control Manager to update customer pricebooks.</li><li>After the detailed Job/Ticket has been created, coordinate the pickup requests with the scheduler. Once a date has been confirmed, communicate the scheduled date to the customer.</li><li>Review and manage all ticket errors after Holding Tank conversion. Any ticket errors caused due to pricebook setup (e.g., price does not exist, etc.), work with the Contract Control Manager to correct and update.</li><li>Work with Billing Coordinator on invoicing for customer jobs.</li><li>Manage all other incoming customer requests, reaching out to internal Veolia resources as needed. </li></ul> Qualifications Education / Experience / Background: <ul><li>Demonstrable experience in customer service/ fulfillment</li><li>Experience of waste management and disposal</li><li>Preferred degree or equivalent experience in science, mathematics, or business</li></ul> Knowledge / Skills / Abilities: <ul><li>Strong customer relationship/ management skills</li><li>Focus on meeting customers needs, offering the least complex and most efficient (profitable) solution for ESS</li><li>Technical knowledge of waste management and disposal preferred</li><li>High attention to detail</li><li>Highly organized and structured - able to follow a standard process</li><li>Able to work collaboratively across different functions and to secure help from colleagues</li><li>Strong verbal and written skills.</li></ul> Required Certification / Licenses / Training: <ul><li>Veolia training as required.</li><li>High School Diploma.</li></ul> Additional Information The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. Job Location

Technical Customer Advisor

<h4>Overview</h4>Support the Contract Sales teams by managing the installations of commercial kitchens.&nbsp; Coordinate the change order process as needed.&nbsp; Insure customer satisfaction by insuring that the project is completed as planned and meets or exceeds the customer’s expectations.<h4>Responsibilities</h4><ul><li>Provide complete design and project management for all clients.</li><li>Oversee the production and maintain all general floor plans and equipment specifications.</li><li>Conduct client meetings to determine design intent and overall needs.</li><li>Manage the production of conceptual design floor plans and budgets for client presentation and approvals.</li><li>Oversee the development of Design Development drawings for all approved projects.</li><li>Track and control all construction costs.</li><li>Provide quality control for all projects.</li><li>Create, monitor, and maintain project schedules and communicate progress to internal and external customers.</li><li>Conduct pre-construction, progress and close out meetings.</li><li>Write and provide vendors with work authorizations, purchase service agreements and contracts. </li><li>Research and trouble shoot issues pertaining to design or construction and provide alternate design criteria and or specifications. </li><li>Provide quality control for all projects. &nbsp;</li><li>Occasional overnight travel and extensive local travel (mostly NY to DC region); required</li></ul><h4>Ideal Candidate Will Possess the Following Skills and Abilities</h4>Preferred Education and Experience:College degree or comparable experience.3-5 years of project management experience in the food equipment industry.&nbsp; 3-5 years of experience reading CAD drawings and using the Auto Quote (AQ360) industry software.2-4 years of experience managing others.Physical Requirements:This job will be performed within the company’s offices and at customers’ job sites.&nbsp; In the company’s offices, this is a normal office job that requires reading and word processing at a computer and occasional lifting, up to 25 pounds.&nbsp; Physical mobility will be required at the customers’ job sites, which range from relatively simple remodeling jobs to large construction projects within a restaurant, retail store, hotel, school, hospital, institution or sports venue. &nbsp;Interested candidates should respond with their resumes and a cover letter that outlines their qualifications and compensation requirements. At Singer Equipment Company, we value each and every one of our dedicated sales staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.&nbsp;Equal Opportunity and Affirmative Action Employer#LI-REMOTE

739 Project Management / Professional Services Jobs