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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. Responsible for leading CMDB integration, data quality, and discovery from various data sources, improving CMDB health and collaborate across multiple organizations. <ul><li>Responsible for planning, conducting, and coordinating the delivery of IT Asset Management (ITAM) Program in conjunction with internal teams, vendor partners, as well as external private and public organizations.</li><li>Manage the complete lifecycle of products and ensure follow-through on identified improvement areas to measurably enhance ITAM, and ensure compliance with evolving regulatory requirements, and demonstrate program maturity.</li><li>Manage project costs, resources, change requests, risks, and issues to ensure that maximum business benefit is maintained and provide regular project status updates to leadership.</li><li>&nbsp; &nbsp; &nbsp; Maintain policy, control, and tooling linkages with data risk management, privacy, and other stakeholders.</li><li>&nbsp; &nbsp; &nbsp; Report on data element Key Risk Indicators (KRIs), effective controls, and metrics for reporting current and emerging risks to senior leadership, internal audit, and regulatory examiners.</li><li>&nbsp; &nbsp; &nbsp; Assist with the maintenance of a centralized risk and control taxonomy which cuts across all operational risk stripes </li><li>&nbsp; &nbsp; &nbsp; Assist with the performance of regular evaluations of Process Risk Self-Assessment (PRSA) effectiveness, identifying improvement opportunities and overseeing the implementation of enhancements </li><li>&nbsp; &nbsp; &nbsp; Stay abreast of regulatory changes and industry best practices and provide oversight of processes to monitor, evaluate and integrate regulatory changes into PRSA framework &amp; trainings </li><li>&nbsp; &nbsp; &nbsp; Work with customers, key partners, and colleagues to define and enhance user experience around the CMDB</li><li>&nbsp; &nbsp; &nbsp; Coordinate with development, Quality Assurance, customers, and release team for Sprints/Program Increment (PI) planning.</li><li>&nbsp; &nbsp; &nbsp; Enable cross-functional collaboration with relevant teams within the product scope</li></ul>Qualifications:<ul><li>5+ years of relevant professional work experience in Information Security and Technology Risk Management&nbsp;</li><li>Knowledge of OCC Heightened Standards, Basel Committee on Banking Supervision (BCBS) 239, and other regulatory changes and industry best practices </li><li>Work experience with the ServiceNow platform is preferred</li><li>Understands business goals and can reframe information security risk discussions in business terms.</li><li>Excellent verbal and communication skills with the ability to present complex, sensitive issues </li><li>Highly diligent and process-focused in managing key deliverables and multiple timelines with competing priorities.</li><li>Prior experience in data governance, data risk management, data compliance, or enterprise data transformation programs preferred</li><li>Understanding of regulatory landscape while able to link threats to risk tolerance and control efficiency measures&nbsp;</li><li>Experience with rapid and iterative software development methodologies</li><li>Bachelor’s Degree in related field.</li><li>CISM, CISA, CRISC, CISSP or equivalent privacy certifications preferred</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Delivery Program Manager- IT Asset Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.As part of the Enterprise Digital &amp; Data Solutions group (EDDS), the Enterprise Acquisition Products and Platforms team (EAPP) is constantly evolving how we serve and meet the needs of our customers. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are card, loan, banking, and payment application and onboarding experiences that enable a positive and engaging experience for customers to apply for our products. In addition to an enormous emphasis on users and usability, our team is responsible for growing new accounts acquired and accounts receivable, by increasing application completions and approvals.How will you make an impact in this role?In this role, you will support data management and governance of digital acquisition data. Through your work and collaboration with key partners, this will help drive initiatives supporting accurate, reliable, and accessible data to be utilized by stakeholders across the enterprise. You will be a critical input towards defining and enabling business success, while ensuring compliance with data regulations, promoting data understanding and minimizing operational risk. You have a real passion for using data and technologies. You are hands on with data, enjoy being challenged, being part of a collaborative, diverse and inclusive team, and you seek every opportunity to learn.Responsibilities·Translating requirements into coherent user stories using agile tools and methods ·Implementation of data quality standards and processes to ensure accuracy, completeness, and consistency of data across acquisition systems·Delivering the product roadmap and capabilities in collaboration with other delivery teams·Partnering with engineering and design functions throughout the product development lifecycle from ideation to delivery and ongoing iteration ·Continually stay abreast of new digital platform trends and customer needs and the changing regulatory, competitive, and technological landscape across global markets·Leverage SQL skills to manipulate and analyze large data sets.·Perform in-depth data analysis to derive actionable insights and support decision-making processes·Support the development and maintenance of comprehensive dashboards, reports, and visualizations to track key performance indicators related to KYC-B Risk reporting·Conduct ad-hoc analyses to address specific business questions and support strategic initiatives effectively·Collaborate and communicate with product teams, tech partners, and business stakeholders across the enterprisePreferred Qualifications·Highly motivated with strong sense of accountability, initiative, and a "can-do" attitude·Bachelor’s Degree preferred·Proficiency in data management tools and technologies ·Experience working on projects within the Agile Framework ·Proficiency in data analysis/extraction: SQL and Python·A passion for technology, proficient in investigating customer needs and problems; Readiness to contribute ideas on product design, project management and technical solutions.·Demonstrated knowledge or aptitude for product management, ability to define and improve processes·Strong written &amp; verbal communication skills·Ability to work autonomously in a fast-paced environment, navigating ambiguous or unstructured problems and influencing without direct authority, among peers and with leaders, to drive desired outcomesSalary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Analyst-Data Governance & Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.It takes exceptional people to create exceptional products.We’ve built one of the most respected service brands in the world by creating products that set the standard for ease, convenience, security and innovation. Our product owners are at the center of it all, collaborating with business leaders, partners and engineering teams to shape the products of the future. If that fits your career vision, look no further.The product of great thinking.As a key link in the product development process, no two days here will be the same, but there are some things you can count on doing:<ul><li>Work with customers, key stakeholders, and partners to define a product vision and roadmap</li><li>Understand and apply new trends and competitive best practices into product roadmap and requirements</li><li>Support development of appropriate tracking and reporting to determine product performance</li><li>Work closely with the design and technology teams to develop, test and deliver defined capabilities</li><li>Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria&nbsp;</li></ul>Description/Overview of the Department:&nbsp;The Network &amp; Acquiring Solutions (NAS) teams bring together American Express' Merchant-and Network-related Businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual Customers. The organization manages the relationships with millions of Customers around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally.It begins with a Card Member using an American Express Card at one of our&nbsp;millions of proprietary Merchants around the world, then processing that&nbsp;transaction, and getting the merchant paid, is up to us. The Acquirer Capability&nbsp;Delivery (ACD) Products team is at the heart of the proprietary transaction&nbsp;process.&nbsp; We power billions of transactions leading to merchants being paid and&nbsp;continuing to welcome American Express cardmembers and their cards.We are looking for a talented Sr Associate with Product Owner aspirations to join the Acquirer Capability Delivery (ACD) team in delivering efficient, effective, predictable, and compliant Acquirer capabilities for our global merchants.&nbsp; The success of the role will depend on your ability to maintain, improve, and expand capabilities provided to our Merchants and Partners around the world. The successful candidate should be strategic and a detail-oriented self-starter who is comfortable working in a dynamic and fast paced role within the organization.You will work among high performing product, process, and engineering teams. You will have a passion for both&nbsp;technology and business solutions and an eye&nbsp;on industry trends. Working with our partners, you will develop and prioritize features that optimize shareholder value while solving customer problems. You&nbsp;will enjoy being challenged in a fun, collaborative, diverse, and inclusive team&nbsp;environment.Does this sound like you?This Sr Associate /Product Owner will:<ul><li>Build, update, and improve policies and procedures of the Global Merchant Accelerated Settlements (GMAS) application. Craft and maintain a product backlog for GMAS and ensure user stories are aligned to underlying outcomes.</li><li>Develop the business case for new features. Research regulatory development and provide preliminary input on analysis of potential implications to existing products. Prepare the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.</li><li>Act as a point of contact for internal inquiries. Collaborate with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.</li><li>Identify technical gaps and collaborate with broader team to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes.</li><li>Facilitate the reports and presentations for product governance meetings and Senior leadership meeting.</li><li>Maintain open communication channels with ACD Leadership, stakeholders, business partners, and technology partners.</li><li>Support governance processes for Acquirer Capability Delivery.</li><li>Become a subject matter expert of the products in scope.</li></ul>Qualifications:<ul><li>Knowledge and experience of Agile and Product development practices and processes is preferred, including the ability to write compelling user stories and lead certain Agile ceremonies.</li><li>1+ years’ experience working with a scrum team.</li><li>Strong familiarity with tools such as Jira and Rally.</li><li>Knowledge of merchant transaction processing capabilities a plus.</li><li>Strong communicator with a demonstrated ability to connect at all levels, who can also lead and influence business and technology partners effectively, is desired.</li><li>Ability to drive project deliverables to achieve business results.</li><li>Demonstrated ability to work autonomously and in a team environment.</li><li>Curiosity and desire to know how things work and ability to use that knowledge to find enhancement opportunities.</li><li>Ability to solve problems in a structured manner.</li><li>Recognize issues quickly and determine how to go about getting resolution.</li><li>Ability to drive standardization in processes.</li><li>Ability to manage Business and end user expectations in a challenging and ever-changing environment.</li><li>Bachelor's Degree in any related field or relevant work experience.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Associate, Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Enterprise Data Governance &amp; Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization.&nbsp; EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.Primary Responsibilities:The Manager – Digital Product Managementwill be responsible for collaborating across the American Express Enterprise Data Management and Governance team, federated data management teams, partners and technology teams to define and deliver upon a near and longer term product roadmap that enables EDG to ensure compliance with data governance policies, automates Data Management (DM)/Data Governance (DG) routines and supports managing, effectively organizing and governing Amex data at scale. We are looking for Strong candidate having Data management background. understanding of data governance areas such as driving implementation of Product User Interface, metadata, data lineage, API Integration, data quality, and controls.The Manager - will be responsible for:<ul><li>Exemplifying strong data governance product experience in harvesting data dictionary, lineage, catalog, data quality.</li><li>Defining product strategies, automation framework for system integrations and user experience to build unified portal and various other Data Governance/Data Management needs and guide technologies in implementing these strategies and frameworks.</li><li>Extensive experience and partnership with technology having good understanding tech stack (Java, Python, Spark, Scala etc.) and database (SQL, NoSQL etc.) </li><li>Deep understanding of wireframe to build a blueprint of implementation.</li><li>Translating product vision and roadmap into well-defined product requirements/user stories and acceptance test criteria</li><li>Building and managing the Enterprise Data Management, balancing the requirements of various partners, coordinating communications, and facilitating resolution of risks, issues, and changes tied to the Product Backlog.</li><li>Continually improving products post-launch, prioritizing bugs and feature requests based on customer satisfaction.</li><li>Actively participating in all phases of the Agile product delivery process.</li><li>Serving as the primary resource responsible for the ongoing management of technical activities related to data governance implementation at scale.</li><li>Conducting tool evaluations and proof-of-concepts for Enterprise Data Management solutions</li><li>Continually learning and adopting different approaches and new technologies that drive scalability and improve customer experiences, including artificial intelligence and machine learning techniques</li><li>Not just limited to the above functions, the incumbent will lead other pertaining implementation aspects within the evolving landscape of data governance and regulatory environment.</li></ul>Qualification Requirements:A successful candidate will have:<ul><li>5 plus years of experience in product management and/or product development</li><li>Proven track record of leading large and complex products, working with multiple partners in a fast-paced environment and delivering measurable results.</li><li>In-depth knowledge of Data Governance and Management concepts (API integration, metadata, lineage, data quality, data modeling, database etc.)</li><li>Promote disciplined and proactive metadata management approaches that ensure improvement in data management and governance framework adoption and quicker time to value with measurable KPIs.</li><li>This position will drive the build and collaborate to enhance and maintain the Enterprise User Interface for Data Management, policy encoding and standards library, data lineage, data quality, and dashboards.</li><li>Experience with Data Governance products like MANTA, Colibra, Alation, Atlan, IGC etc. </li><li>Perform requirements analysis, processes, and documents associated with population, maintenance, and completeness of metadata.</li><li>Processes and metamodel linkage between technical Business Glossaries and Collibra assets</li><li>Improvements to current procedures and develop methods for increasing efficiency, accuracy, and performance of metadata solutions.</li><li>Participate in a variety of activities related to data governance, data strategy implementation, data modeling, data requirements, risk assessment, identification of data challenges, modeling, data manipulation, and/or requirement elicitation.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in the technology of #TeamAmex.This is an opportunity to join the Enterprise Platform (EP) -Digital Banking Services team within American Express. Join us, if you have the talent and desire to create the vision for innovative Banking products and services.&nbsp;As a Senior Product Manager, you will join a team that develops and delivers new American Express Digital Banking Products for Consumers and Small Businesses: checking accounts, savings accounts, and debit cards. This group is nimble and creative, with the power to shape our product vision, strategy, and roadmap for American Express Banking Products. We are a hard-working, fun-loving team that delivers exciting next generation capabilities for banking products and benefits to our customers. As a Senior Product Manager in Digital Banking, you will work in an agile/SAFE set up and lead scrum teams responsible for the development and deployment of Core Banking Capabilities and/or APIs. The successful individual ensures that the Product meets the evolving needs of the enterprise through continual innovation, evaluation, and deployment. Requires strong organizational, technical, and creative problem-solving skills. Must work well in a dynamic, complex environment and under deadline pressures. Coordinates the efforts of a scrum team within a SAFE train to deploy the new features across markets and products. The Senior Product Manager has responsibility for decision making and prioritization for the scrum backlog working with the scrum team. The Senior Product Manager will report on and assist the Director of Product Management. Responsibilities:<ul><li>Works with leadership to define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets.</li><li>Communicates and build consensus across disciplines in crafting the product roadmap.</li><li>Partners with vendor and internal Product Managers, Product Owners, New Product Development, Business Partners, and Architects to help assure strategy, vision and road map alignment and execution.</li><li>Translates product roadmap / capabilities into well-defined product requirements: features / user stories with detailed acceptance criteria.</li><li>Prioritizes and maintains the sprint backlog consistent with the Outcomes and Product Roadmap and performs feature/story elaboration with the implementation team.  Reviews and accepts completed user stories.</li><li>Partners with the design and technology teams to develop, test and deliver the defined features and rapidly iterate new solutions.</li><li>Must be hands-on as needed for creating solution documents, code review, feature testing via UI / postman etc.</li><li>Collaborates with Delivery Managers (DMs), Release Train Engineers (RTEs) and TPMs to identify and coordinate cross-platforms dependencies.</li><li>Enables cross-functional collaboration with relevant teams within the product scope.  </li><li>Identifies risks, challenges, opportunities, and business integration needs.   </li><li>Coordinates communications and facilitates resolution of risks, issues, and changes tied to the product backlog. Supports development of appropriate tracking and reporting to monitor product performance post launch and to evaluate future investment.   </li><li>Works closely with analytics and uses internal data tools to understand / measure success and impact to critical metrics.  </li><li>Produces return on investment analyses and optimization recommendations.   </li><li>Leads and mentors associate product managers.   </li></ul>Qualifications:<ul><li>5+ years of experience in Product Management, with proven record of accomplishment in defining winning product constructs and delivering a product vision and strategy.</li><li>Knowledge of Banking domain, Treasury, Savings, Checking and Deposit (critical)</li><li>Direct experience working with Core Payments, Money Movement, and U.S Payment Rails.</li><li>Strong fundamentals about building ACH products, including Nacha Rules, Federal Reserve processing etc.</li><li>Solid Technology acumen, skilled at understanding business and customer needs and translating into tech requirements.</li><li>Proficient in API design pattern, Postman usage, should be able to test the features via UI or postman.</li><li>Good Collaboration skills and direct experience working with cross-functional internal teams and external vendors to implement strategies and drive results. </li><li>Proven track record managing large, complex products / programs with multiple partners.</li><li>Detailed understanding and practice in SAFE agile framework. </li><li>Experience with rapid and iterative software development methodologies.  </li><li>Excellent verbal and written communication skills.</li><li>Bachelor’s Degree in related field required; advanced degree preferred. </li><li>Digital Banking experience is a plus.</li><li>Will to Win attitude.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Management, Digital Banking

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can manage software products that makes us an essential part of our customers’ &nbsp;digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your &nbsp;voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a &nbsp;range of opportunities to work with the latest technologies. And because we understand the importance of keeping your &nbsp;skills fresh and relevant, we give you dedicated time to invest in your professional development. The Global Accounts Receivables team is a part of the Enterprise Platforms Center of Excellence (COE). The team plays &nbsp;a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help &nbsp;grow revenue, deepen customer engagement and increase member value. The team drives the development of products &nbsp;and software that deliver on business growth while increasing speed to market and modernizing AR. The team is also &nbsp;responsible for enhancing customer experience through development and enhancement of AR capabilities. The Global AR Software Product Management team is looking for a talented and driven software Product Owner to lead &nbsp;the transformation of Account Receivable capabilities for the Core Card Platforms and help us build our next generation &nbsp;of technology assets. The primary focus area for this role will be Global AR Data Publication, including APIs, events, data &nbsp;lake and data caches.&nbsp;How will you make an impact in this role?<ul><li>Prioritize development of the software product in alignment with business objectives.</li><li>Work with stakeholders for the Software Product/Capability Areas and platforms that they are responsible for, to define roadmap to improve time to market, reduce operational risk, and create business value.</li><li>Translate software product roadmap into minimum viable product iterations.</li><li>Create well-defined features/user stories and acceptance criteria.</li><li>Understand and apply new trends and competitive best practices into requirements/user stories.</li><li>Partner with peers to drive capability globalization and market adoption of platform capabilities where appropriate.</li><li>Communicate and build consensus across multiple departments and stakeholders in creating the software product and platform requirements.</li><li>Work closely with the technology team to develop, test and deliver the defined capabilities and rapidly iterate new solutions.</li><li>Ensure that the appropriate tracking and reporting is in place to track performance post launch in order to evaluate future investment.</li><li>Enable analytics driven decision making. Produce ROI analyses and optimization recommendations for roadmap.</li><li>Identify risks, challenges, opportunities and business integration needs.</li><li>Review existing products and workflows for modernization opportunities.</li><li>Perform Demos and Launch Announcements with key stakeholders to demonstrate success and metrics of improvement.</li><li>Champion, support and implement agile principles.</li></ul>Minimum Qualifications<ul><li>Bachelor’s (or comparable experience) in computer science, engineering or a related&nbsp;technical discipline.</li><li>7+ years experience in Software Product Management, Business Analysis or Product Ownership.</li><li>Experience managing data publication products such as APIs and events and/or Big Data, Analytics and AI products.</li><li>Knowledge of Bank Accounts Receivable, Credit, Lending or Payment Products.</li><li>A good balance of technical knowledge and business acumen.</li><li>Problem solving, organizational and analytical skills.</li><li>Quick learner and driven to learn new functionality.</li><li>Outcome driven.</li><li>Can decompose abstract information into meaningful and detailed business features.</li><li>Ability to separate technology requirements and constraints from core business value.</li><li>Customer first mindset.</li><li>Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.</li><li>Ability to research and analyze data to use in decision making.</li><li>Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally.</li><li>Strong written &amp; verbal communication.</li><li>Experience with BDD, scaled agile, and scrum software development methodologies.</li><li>Project management skills; ability to prioritize and complete tasks.</li><li>Ability to manage scope against team capacity.</li><li>Familiarity with one or more programming languages and software integration patterns preferred.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.We pride ourselves on delivering a flawless service, as well as creating unique and exclusive experiences for our Platinum Card Members. Our Premium Cruise and Custom Vacation Consultants use their passion for travel to surpass Card Member expectations by designing unforgettable trips and memories for our Platinum Card Members. They are brand ambassadors who take pride in their ability to deliver personalized vacation using our best-in-class service, exclusive programs and premium benefits – inspiring long-term relationships and loyalty along the way.If you have the desire to create extraordinary vacations for our valued Card Members, you are exactly who we are looking for. Delight Card Members with the unforgettable and unexpected.This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.&nbsp;As an American Express Premium Cruise and Custom Vacation Consultant, you never know what your day is going to entail. It could be a cruise, custom vacation, honeymoon, or a reunion to name a few. Here’s just some of what you will be doing each day:<ul><li>Deliver world-class customer service in an in-bound, high-volume travel call servicing environment</li><li>Using your exceptional consulting skills &amp; industry knowledge to design unique travel &amp; lifestyle experiences by expertly booking cruises, custom vacations, hotels, flights, and transportation arrangements anywhere in the world</li><li>Providing reassurance and creating rapport by listening to needs from the initial inquiry to the welcome home greeting</li><li>A flair for building long-lasting relationships through exceptional listening and communication</li><li>Networking with our destination and supplier partners which will enable you to provide extraordinary, perfectly implemented, experiences</li><li>Communicate new and existing product offerings and value propositions relevant to the Card Member&nbsp;</li><li>Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication</li></ul><h4>Minimum Qualifications</h4><ul><li>Minimum of 1 year of Cruise, Custom Vacations or Agency experience is required</li><li>Proficient understanding of world geography and emerging travel destinations</li><li>Resilience and composure to remain positive under pressure and in changing circumstances</li><li>Strong time management and multi-tasking skills</li><li>Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and optimistic teammate&nbsp;</li><li>Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation&nbsp;</li><li>Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily&nbsp;</li><li>Ability to thrive in a results-driven environment, with a healthy desire to meet and exceed goals</li><li>Flexibility to work shifts, including evenings and weekends</li></ul><h4>Hours of Operation (7 days/week):</h4>Monday–Sunday; 8:00am–11:00pm ETSalary Range: $20.00 to $28.85 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue&nbsp; visa sponsorship for these positions.

Premium Cruise & Custom Vacation Consultant - Travel & Lifestyle Services

Arizona Kidney Disease and Hypertension Center (AKDHC)&nbsp;is one of the nation's largest groups of physicians specializing in the care of patients with renal disease. Since 1976, we have enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona. We are a professional medical association consisting of physicians and other vital support staff. We are seeking a Bilingual Clinical Research Coordinator I or II to join our team. To learn more about us, please visit our website:<a href="http://www.akdhc.com" target="_blank">www.akdhc.com</a>Bilingual Clinical Research Coordinator I or II - AKDHC Phoenix Access Surgery CenterWith the support of the Bilingual Clinical Research Operations Manager, the Clinical Research Coordinator I or II will provide research study assistance and coordination services to different clinical research areas for AKDHC Medical Research Services, LLC. You will also be responsible for assisting the Principal Investigator and ancillary staff in educating patients about research studies. &nbsp;Clinical Research will include clinical trials in our regular nephrology offices, as well as our surgery center and dialysis units.Your responsibilities as the Bilingual Clinical Research Coordinator will include:<ul><li>Promotes research studies’ initiation and review, including completion of associated reports/questionnaires.</li><li>Promotes the positive growth of research within the company</li><li>Supports other team members with Research related activities</li><li>Required to know the Standard Operating Procedures</li><li>Maintains a thorough working knowledge through studying to achieve Clinical Research Coordinator Certification through attending seminars and training sessions necessary to achieve required credit hours through our education Fund</li><li>Maintain the ability to provide basic patient care including: the use of medical terminology, understanding basic lab values, vital sign assessment, phlebotomy, medication administration under the direction of the PI, the ability to recognize adverse events and/or patients in distress requiring advanced patient care and reporting the same to the appropriate personnel</li><li>Perform other tasks as assigned by the Clinical Research Operations Manager</li><li>Maintain a positive, pleasant, professional working relationship with all research and ancillary staff.&nbsp;</li><li>Some travel between offices is required (may occur on a daily basis) – mileage reimbursement provided. &nbsp;There is also some travel to Investigator’s Meetings out of state as necessary (up to twice per year).</li></ul>You should have:<ul><li>Currently enrolled in a relevant undergraduate program or relevant work experience accepted; Preferred: Bachelor’s degree from a four-year college or university</li><li>At least 1-2 years related experience and/or training; or equivalent combination of education and experience</li><li>Strong interest in the clinical trial industry and medical research. Preferred Certificates and Licenses: Clinical Research EDC, GCP, and IATA training certificates; knowledge of ICH guidelines, GCP, and the clinical trial study process</li><li>Excellent patient care skills and excellent organizational and communication skills.</li><li>Positive work ethic and attitude and high energy a must!</li><li>Detail-oriented with a commitment to accuracy in research tasks.</li><li>Ability to learn computer applications as necessary for the conduct of business such as AKDHC Intranet, Athena, and other software to retrieve and interpret information as needed; a basic ability to utilize Microsoft Office software is becoming necessary</li></ul>Benefits:We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Insperity

Bilingual Clinical Research Coordinator I or II - Phoenix Access Surgery Center

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. &nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. &nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. &nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. &nbsp;Find your place in technology on #TeamAmex.The objective of the Technology Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.Technology Control Management is looking for a Manager of Issues, Events &amp; Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Manager, Technology Control Management Issues, Events &amp; Remediation will:<ul><li>Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation</li><li>Perform hands-on issue resolution management, guidance, and monitoring of various Capabilities to ensure ORE and CAP guidelines and landmarks are met timely and align with governance and compliance mandates. Collaborate with key team members on operational risk processes for Technology, such as loss events and compliance issues and ownership of events.</li><li>Investigate and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes</li><li>Support the remediation process, including tracking progress, validate resolution efficacy, and communicate status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Document and maintain records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support the End-to-End (E2E) issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Perform sample testing of issues to ensure resolution is complete and effective</li><li>Opine on specific control enhancements related to issues</li><li>Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective issue management and resolution</li><li>Prepare detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Qualifications:<ul><li>Bachelor's Degree in Information Security, Computer Science, Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities</li><li>Experience in at least one of the following in a supporting role: Scoping, prioritizing, and support remediation of operational issues; Investigating and conducting root cause analysis to address repeated operational risk issue types; Performing quality assurance on documentation of operational risk issues and events; Overseeing the remediation process for operational risk issues and events; Documenting and maintaining records of operational risk issues and events to ensure transparency and accountability; Supporting and overseeing the E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices</li><li>Requires deep understanding of compliance, risk management and internal IT control frameworks</li><li>Experience with the development and/or assessment of IT General Controls</li><li>Exceptional ability to engage, educate, influence and collaborate across the enterprise</li><li>Experience performing thematic root cause analysis on recurring technology caused events to identify recommendations to enhance control environment</li><li>Experience in assessing technology risks and responding through development of controls</li><li>Experience working with audit, compliance, operational risk, regulatory, and/or control functions</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]</li><li>Excellent qualitative analytical skills</li><li>Project management skills</li><li>Excellent communication and interpersonal skills, with an ability to interact with senior BU/tech counterparts</li><li>Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>CPA, CISM, CISA, CRISC, or CISSP or equivalent certification</li></ul> ORMCMSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Information Security Manager - Issues & Events Management

You Lead the Way. We’ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. Let’s build on what you know.The Enterprise FinOps team is a key pillar within the Global Infrastructure Product Services organization.We are seeking a highly skilled and motivated Enterprise FinOps Practitioner to join our dynamic team as a Senior Product Manager.This role is essential for driving financial optimization and efficiency across our enterprise, ensuring that our public cloud investments align with our strategic objectives.The ideal candidate will have a deep understanding of financial processes, cloud financial management and the ability to leverage data analytics to drive cost optimization initiatives, and will be responsible for the strategy, implementation, and refinement of the tools and systems developed to facilitate cost attribution.Here’s just some of what you’ll do:<ul><li>Develop and implement strategies to optimize public cloud costs</li><li>Monitor and analyze financial performance, identifying areas for cost optimization and efficiency improvement</li><li>Collaborate with cross-functional teams to drive financial best practices and cost management</li><li>Provide financial insights and recommendations to support decision-making and strategic planning</li><li>Ensure accurate and timely financial reporting and analysis</li><li>Implement cost management and governance frameworks to control public cloud spend</li><li>Utilize data analytics tools to generate actionable insights and reports on financial performance</li><li>Create and maintain dashboards to visualize financial metrics and KPIs</li><li>Communicate financial performance and trends to senior leadership and stakeholders</li><li>Manage the product lifecycle for the tools and systems developed to facilitate cost attribution</li><li>Work closely with Engineering, Finance, and Product teams, customers, key partners, and colleagues to define a product vision and strategy that is aligned with the high-level Enterprise FinOps roadmap</li><li>Facilitate workshops and training sessions to promote FinOps best practices across the organization</li><li>Act as a liaison between technical and financial teams to translate financial objectives into actionable plans, including scenario modeling and cost estimation for public cloud workload requirements</li><li>Lead the development and management of tools and systems for cost attribution and allocation</li><li>Collaborate with Product and Engineering teams to design and implement solutions that accurately track and attribute costs</li><li>Ensure that cost attribution tools are user-friendly, scalable and provide clear insights to decision-makers</li><li>Continuously evaluate and improve cost attribution systems, practices and any other opportunities to meet evolving business needs</li></ul>Are you up for the challenge?Here’s what you should have:<ul><li>Deep knowledge of FinOps practices and frameworks</li><li>Proven experience in financial operations, public cloud financial management or a related role</li><li>Understanding of public cloud billing models (e.g. AWS, Azure, Google Cloud), including savings/discount plans, reserved/spot instances and tiered service offerings</li><li>Strong analytical skills and problem solving-skills, with a proficiency in data analytics, visualization and financial modeling tools</li><li>Power User-level proficiency in data visualization tools (Power BI, Tableau)</li><li>Ability to translate business requirements to product deliverables</li><li>Expertise in Apptio Cloudability is preferred, Apptio TBM a plus</li><li>xperience with Agile methodologies is desirable</li><li>Ability to effectively prioritize and manage multiple tasks and projects with competing deadlines</li><li>Ability to adapt to changing priorities and business needs while maintaining focus on key objectives</li><li>Ability to adjust the message, style, and tone of a communication to accommodate a variety of audiences</li><li>Ability to quickly create relationships and build trust with internal and external stakeholders</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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