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Company- Astound BroadbandAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Position Overview: Astound Broadband is currently searching for an Implementation Project Manager in our TX market.&nbsp; This position is responsible for assisting the experienced Implementation Project Managers (IPM’s) with completion of the internal tasks related to service delivery. This position will have some customer contact, but will more often work with internal teams; both within the IPM department, and with other departments that are part of the service delivery system.&nbsp;The primary position responsibilities will include, but are not limited to:<ul><li>Assist the IPM team by completing tasks including:</li><li>Onboarding new orders</li><li>Order assignment</li><li>Submitting documentation for approval of capital funding</li><li>Completing the internal paperwork required to close out projects</li><li>Prepare documents using specific templates that may be required for customer notifications, or for internal distribution to communicate details about a specific order</li><li>Conduct research on existing customer services</li><li>Submit tickets for completion of tasks</li><li>Review data in the CRM and other systems</li><li>Learn how to use various software applications used by the IPM team, in addition to MS Office and Google Workspace apps</li><li>Other duties as assigned</li></ul>Our ideal candidate will possess:<ul><li>High School Diploma or equivalent</li><li>2+ years of equivalent, relevant work experience</li><li>Previous experience in telecommunications sales support, order fulfillment or customer facing role, is preferred</li><li>Knowledge of CRM and/or project management software, is preferred</li><li>Ability to communicate by telephone, correspondence, and in person</li><li>Ability to communicate effectively and professionally</li><li>Basic mathematics techniques</li><li>Ability to conduct occasional site visits within TX state up to 5% of the time, requiring limited travel, standing and walking</li><li>Ability to sit for extended periods</li><li>Ability to operate standard office equipment, to include personal computer, telephone, and other office machines</li></ul>QualificationsEducation&nbsp;Required:<ul><li>High school diploma or equivalent required</li></ul>Preferred:<ul><li>Associate’s or Bachelor’s Degree in telecommunications preferred</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>Competitive compensation including base salary plus uncapped commissions plan</li><li>401k with employer match and immediate vesting</li><li>Gas mileage reimbursement program&nbsp;</li><li>Paid parental leave</li><li>Tuition reimbursement program</li><li>Employee discount program</li><li>Entrepreneurial yet established and growing organization where you can make a true impact!</li></ul>The base salary range in Texas for this position is $57,000 - $96,000.00 per year plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Texas and may not be applicable to other locations.<ul><li>Implementation PM I - $57,000 - $75,000 per year</li><li>Implementation PM II - $59,555.39 - $96,000.00 per year</li></ul>Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community.&nbsp; We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound Broadband

Astound

Implementation Project Manager I or II

Position Overview: Astound Business Solutions is currently searching for an Enterprise Account Executive in our Austin, TX market. The Enterprise Account Executive is responsible for sales to enterprise level commercial customers, including large business customers of both internet &amp; telephone services. This includes proactively identifying new customer sales opportunities, defining customer needs, preparing proposals, and closing deals.We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>Competitive compensation plan with uncapped commissions</li><li>401k with employer match and immediate vesting</li><li>Gas mileage reimbursement program&nbsp;</li><li>Paid parental leave</li><li>Tuition reimbursement program</li><li>Employee discount program</li><li>Flexible work arrangements including remote opportunities&nbsp;</li><li>Entrepreneurial yet established and growing organization where you can make a true impact!</li></ul>The primary position responsibilities will include, but are not limited to:<ul><li>Conduct proactive sales activities, including cold-calling and knocking on doors, proactive needs assessment, applications development, proposal presentation, order negotiation and post-sales service requirements</li><li>Negotiate to secure contracts with telecommunications decision makers in order to achieve revenue growth and retention.</li><li>Manage installation projects with various teams to ensure on-time delivery, successful turn-up and customer satisfaction</li><li>Respond to requests from customers for information, support, assistance, joint proposals, pricing, etc.</li><li>Respond to demand sales requests</li><li>Supports others within the sales/service team to achieve customer satisfaction</li><li>Other duties as assigned</li></ul>Our ideal candidate will possess:<ul><li>Minimum 5 years’ experience selling B2B in technology environment&nbsp;</li><li>Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government accounts using relationship management and system sales concepts</li><li>Exceptional presentation, negotiation and closing skills</li><li>Seasoned experience building a base of business&nbsp;</li><li>Ability to sell to C level executives within an organization</li><li>Experience in systems selling, consultative sales techniques, customer needs analysis, sales opportunity development, and service improvement planning.</li><li>Technical skills related to network and transmission design and local access services</li><li>Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications</li><li>Operational understanding of telecommunications ordering, provisioning, and billing processes</li><li>Working knowledge of general marketing principle tools and processes</li><li>Skills necessary for decision making and maintaining customer retention</li><li>Strong interpersonal skills</li><li>Ability to act&nbsp; like an Entrepreneur is a necessary attribute</li><li>Ability to effectively operate in a highly dynamic environment</li><li>Ability to communicate by telephone, correspondence, and in person</li><li>Ability to problem solve and ability to see big picture</li><li>Must have basic computer, typing and mathematics techniques</li><li>Ability to operate standard office equipment, to include personal computer, telephone, printer, copier, facsimile machine, and calculator</li><li>Ability to stay focused and remain composed during peak periods &amp; when dealing with challenging situations&nbsp;</li><li>Must have valid driver's license with clean driving record&nbsp;</li></ul>Base Salary:The base salary for this position is $70,000 - $75,000, plus an uncapped commission plan, and opportunities for bonus and benefits, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.&nbsp;Commissions at plan:&nbsp;Targeted commissions are thirty-two thousand, four hundred dollars annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only):&nbsp;<a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Enterprise Account Executive

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.&nbsp;With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;Job Summary:The Small Business Account Executive is primarily responsible for promoting and selling the portfolio of small business products to small businesses throughout a specific region via cold calling, networking, mailing and door-to-door canvassing. A successful candidate will be highly motivated by individual performance and achievement by incorporating their in-depth business sales experience to exceed targets in this dynamic and untapped market.Duties and Responsibilities:<ul><li>Sales of High Speed Internet, Voice Services and Digital Video to small business accounts in assigned geographical area.</li><li>Responsible for meeting and exceeding minimum monthly sales quota as determined by Area Sales Manager.</li><li>Conveys order information politely and efficiently to support personnel and ensures all order information is entered accurately and within 48 hours.</li><li>Completes all sales transactions, providing the customer with a scheduled installation, which has been stipulated by engineering and construction.</li><li>Completes all order and activity documentation accurately and thoroughly through CRM.</li><li>Maintains and demonstrates a current knowledge of Astound products, programming and promotional offers.</li><li>Provides exceptional customer service at all times.</li><li>Adheres to all company policies and procedures.</li><li>Projects a professional business manner and operates with a high degree of integrity.</li><li>Other duties as assigned</li><li>Must possess valid driver's license and maintain clear driving record</li></ul>Requirements/Qualifications:Education:<ul><li>High school diploma or equivalent required.</li><li>College degree preferred.</li></ul>Experience:&nbsp;<ul><li>1 – 2 years of practical, hands-on experience canvassing or cold-calling.&nbsp;</li><li>2-4 years prior experience managing business accounts in either a sales or customer service environment preferred.&nbsp;</li></ul>Knowledge, Skills and Abilities:<ul><li>Strong written and verbal communication skills required, as this position is responsible for ensuring potential customers understand the features and benefits of all Astound products and the pricing and promotional offers available.&nbsp;</li><li>Ability to work within Microsoft Office and/or G-Suite applications, including Excel or equivalent.&nbsp;</li><li>Must be able to work independently, with minimal supervision.&nbsp;</li><li>Excellent detail orientation and follow through skills.</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>Competitive compensation including base salary plus uncapped commissions plan (if applicable)</li><li>Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions)</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave based on state and local ordinance</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>401k with employer match and immediate vesting</li><li>Tuition reimbursement program</li><li>Employee discount program</li><li>Gas mileage reimbursement</li></ul>&nbsp;The base salary range in Texas for this position is $47,000.00, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Texas and may not be applicable to other locations.&nbsp;Commissions at plan: Targeted commissions at full attainment are twenty-eight thousand dollars annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.&nbsp;Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Business Account Executive

Location: Hybrid (3 days in office/field and 2 remote days)Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;Job Overview:The primary position responsibilities will include, but are not limited to: In partnership with senior leaders, managers, and employees, the core responsibilities include:<ul><li>Developing, implementing, measuring, and leading key initiatives and projects in areas such as onboarding, change management, compensation/total rewards, metrics/analytics, employee relations/engagement/development, culture, diversity, performance, talent management, organizational effectiveness, management capability/leadership development, and policies/procedures and compliance</li><li>Providing management coaching to front line managers and senior leaders</li><li>Partnering with the business to influence organizational design and change initiatives</li><li>Engaging with employees to understand challenges, perspectives, and engagement</li><li>Facilitating training on topics such as conflict management, communication, workplace civility, team dynamics, leadership, and/or foundational management practices</li></ul>Solving problems and identifying root causes of various complex issues and quickly implementing solutions across multiple professionsOur ideal candidate will possess:<ul><li>3+ years’ experience in similar Human Resources role</li><li>Upbeat, friendly demeanor</li><li>Proficient in Excel</li><li>Excellent organizational and multi-tasking skills</li><li>Outstanding written and verbal communication skills</li><li>Motivated and possessing the ability to work independently with little or no supervision</li><li>Valid driver’s license, satisfactory driving record, and reliable transportation</li></ul>Is this the career opportunity you’ve been searching for? Yes? Then let us know about you– apply now!Education:High school diploma or equivalentPreferred:<ul><li>Bachelor's Degree preferred or equivalent relevant experience</li><li>Professional in Human Resources (PHR) preferred</li></ul>Travel:<ul><li>Ground travel required: 40%</li><li>Air travel required: 15%</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsBase Salary: The base salary range for this position in Washington is $85,000-$110,000, plus opportunities for bonus and benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.&nbsp;Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&nbsp;CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

HR Generalist

Company- Astound BroadbandPosition Overview: Astound Broadband is currently searching for a Field Deployment Engineer in our Washington Market, including Seattle, Bellevue, Redmond, Lynnwood, Bellingham, Tacoma, Olympia, and Bremerton.&nbsp; This position is responsible for performing troubleshooting, administration, installation, and maintenance of the company’s and customer’s internet access backbone infrastructure equipment. Execute as an active member of the Network Deployment team, taking on troubleshooting, administration, installation, and maintenance of the company’s and customer’s access infrastructure equipment, i.e. CMTS, routers, servers, modems, and other computer and network-related equipment.The primary position responsibilities will include, but are not limited to:<ul><li>Perform Site Surveys – identify build pathways and provide solutions for wireless deployment</li><li>Vendor Management - engineering and construction – obtain BID documents from vendors with assistance from Supervisor or higher level Engineer</li><li>Communicate Project Schedules and Coordination - Property Management, Customers, Internal Team, and Vendors</li><li>Building Inspections and PMI's - new and existing – perform PMI’s and correct potential issues</li><li>Network Equipment Installation and Troubleshooting:</li><li>Millimeter wave and microwave equipment</li><li>Routers and switches</li><li>Cable placement - terminations and splicing - optical fiber and copper</li><li>Wi-Fi equipment - indoor-outdoor</li><li>Basic DC/AC installation, knowledge and best practices</li><li>As-Built and documentation – create build history/document and upload to the internal database</li><li>Basic fiber splicing and installation</li><li>Part of a 24/7 on-call rotation</li><li>Various tasks and special projects assigned by manager associated with the organization and company with the emphasis of driving efficiency and optimization</li><li>Other duties as assigned&nbsp;</li></ul>Our ideal candidate will possess:<ul><li>1 year experience with LAN and WAN Technology</li><li>1 year Project Management Experience</li><li>1 year experience with microwave and millimeter wave components</li><li>Basic to Intermediate experience is required in the following areas: physical, data-link and network protocols and architectures; routers, firewalls and switches; system load balancing and redundant system architecture</li><li>Basic experience with LAN and WAN Technology</li><li>Basic experience with microwave and millimeter wave components</li><li>Basic knowledge of DC components and best practices</li><li>Knowledge of types of status monitoring systems and the ability to implement them</li><li>Basic to Intermediate experience is required in the following areas:</li><li>Physical, data-link and network protocols and architectures</li><li>Routers</li><li>Firewalls and switches</li><li>System load balancing and redundant system architecture</li><li>Ability to set up and/or design simple to complex network involving wireless equipment, Cisco switches and routers</li><li>Ability to diagnose and solve problems</li><li>Ability to follow direction and possesses the ability to follow through</li><li>Must enjoy the challenge of technical concepts and communicate those concepts at varying levels</li><li>Ability to work in fast-paced and dynamic environments with limited supervision</li><li>Strong attention to detail with excellent time management and organization skills</li><li>Ability to work in fast-paced and dynamic environments with limited supervision</li><li>Ability to work independently</li><li>Ability to work in a team atmosphere</li><li>Strong leadership and motivational skills</li><li>Ability to work while standing 50 - 70% of the time</li><li>Ability to lift 50lbs repeatedly</li><li>Ability to work with small components and wires to make cable connections</li><li>Ability to make cable connections in tight spaces by bending, reaching, twisting</li><li>Ability to differentiate between different sizes and colors of wires</li><li>Vision ability: close vision, peripheral vision, and ability to adjust focus</li><li>Must have basic mathematics techniques</li><li>Ability to frequently use repetitive motions of the wrist, hands and/or fingers</li><li>Ability to travel significantly within the local area</li><li>Ability to operate and drive a Company Vehicle&nbsp;</li><li>Must have valid driver's license with a satisfactory driving record per the Company policy&nbsp;</li></ul>Education Required:<ul><li>High school diploma or equivalent</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsBase Salary: The base salary range in Washington for this position is $27.00-$36.25, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington and may not be applicable to other locations.<ul><li>Field Deployment Engineer I - $27.00 - $33.50 per hour</li><li>Field Deployment Engineer II- $32.00 - $35.00 per hour</li><li>Field Deployment Engineer III- $33.00 - $36.25 per hour</li></ul>Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Field Deployment Engineer I, II or III

Astound Broadband&nbsp;is searching for a Senior Enterprise Account Executive in our&nbsp;Chicago, IL market.&nbsp;Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp; Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.In this role, the primary position responsibilities will include:<ul><li>Works with the Sales Engineering department to determine the economic feasibility of individual projects and proposal generation.</li><li>Visits existing customers to assess their needs and provides them with customized account management for telephone, cable, data and/or related network services ( VPN/private lines/DIA, etc.).</li><li>Solicits prospective and existing commercial clients to promote increased or economical use of communication services.</li><li>Contacts building owners and developers of new construction of commercial properties to propose exclusive contract with Grande to provide communications needs.</li><li>Explains service usage, using brochures and demonstrating services with customer's CPE or features of IP Centrex, if applicable.</li><li>Complaint resolution of service, bill, and implementation issues to the mutual benefit of the customer and company.</li><li>Comprehensive understanding of voice and data services/products with the ability to recognize sales opportunities and explain applicable service offerings.</li></ul>Other duties as assigned.The successful candidate must be:<ul><li>A self-starter who is willing to make as many calls per day as it takes to set over 10 Discovery Meetings per week.</li><li>Mentally tough and willing to take regular rejection.</li><li>Consistent in performing measurable and effective sales behaviors.</li><li>Highly coachable and able to implement feedback from managers and team members.</li><li>Detail oriented and organized with excellent follow-up skills.</li></ul>Our ideal candidate will possess:<ul><li>Education: High school diploma or equivalent required.</li><li>Bachelor’s degree in Business Administration or Marketing preferred or equivalent relevant industry experience.</li><li>Three (3) or more years of experience in a commercial telecommunications sales environment of PBX, large Key systems (12-lines or greater) and/or data services preferred.</li><li>Excellent verbal and written communication skills.</li><li>Computer literate in Word, Excel and PowerPoint.</li><li>Must possess skills in budget management.</li><li>Able to analyze a commercial customer's total communications requirements for voice and data from viewing customer's operations, equipment and records.</li><li>Excellent interpersonal skills: reads the other person's reactions.</li><li>Good listening and observation skills.</li><li>Preferably minimum of a year of successful sales performance in Account Executive II role at full quota.</li><li>Must possess a valid driver's license with a clean driving record</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsBase Salary: The base salary range in Illinois for this position is $85,000 - $90,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Illinois and may not be applicable to other locations.Commissions at plan: Targeted commissions at full attainment are thirty-two thousand, four hundred dollars annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Senior Enterprise Account Executive

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp; Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Duties and Responsibilities:● Astound Ambassador to the building and advocates for the building with internal stakeholders ● Negotiate renewal of 40 unit &amp; under contracts to maximize retention of current bulk base while maintaining margins ● As a key member of the renewal team, provide insight into bulk properties in the renewal cycle. ● Facilitate swift resolution to any issues that may arise at the property ● Provide a single point of contact for Property Managers, Owners and Board Members ● Address any building-wide service problems and escalated resident issues ● Consistently communicate pertinent information to the building manager ● Maintain an ongoing relationship to foster a partnering atmosphere ● Conduct a face-to-face visit of their entire property portfolio ● Review quarterly building scorecards with assigned portfolio ● Coordinate and implement all on-boarding and renewal events at a property ● Work to close any gaps in service perceptions between Astound and the property● Utilize promotional campaigns, onsite activities and internal resources to achieve established goals ● Provide training on all new and existing products and solutions. ● Other duties as assignedRequirements/Qualifications:Education: High school diploma or equivalent required. College degree, Associates degree or higher in the related telecommunications field preferred. What You Bring to the Table:&nbsp;Experience: ● Previous experience as a Customer Account Manager (CAM) in the Telecommunications/cable or Real Estate industry preferred. ● 2-5 previous sales and/or customer care experience preferred.Knowledge, Skills and Abilities: ● A high level of professionalism and customer service focus are critical. ● Excellent verbal and written communication skills, ability to multi-task, pay strong attention to detail and thorough follow up skills are required. ● Identify the appropriate internal resources to resolve building related issues. Heavily involved with internal cross-functional teams.We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsBase Salary: The base salary range in IL for this position is $65,000 - $80,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to IL and may not be applicable to other locations.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Building Relations Representative

<h4>Business Development Manager</h4>Territory Location(s): Chicago, IL, Bradley, IL, to Crestwood, IL<h4>Opportunity to earn up to $65,000 - $80,000 a year (or more), with uncapped commissions!</h4>We offer a $65,000 base salary with a commission plan that allows you the freedom to exceed quota! &nbsp;(*See total compensation details below the job description). You will be representing a superior internet package and company that cares about you and our customers.&nbsp;Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;The Business Development Manager (BDM) is primarily responsible for Negotiating Right of Entry Agreements and Bulk agreements with condominium associations, property managers, property owners and developers, allowing RCN the opportunity to deliver its residential high-speed internet, cable television and phone services to area MDUs (multiple dwelling units), in Chicago and other neighboring towns. Account Management of existing bulk portfolio and negotiation of renewal agreements with current bulk customers.A Day in the Life of the Business Development Manager:<ul><li>Negotiate new Right of Entry Agreements and new Bulk agreements with condominium associations, property managers, property owners and developers&nbsp;&nbsp;</li><li>Source leads for new build opportunities</li><li>Build relationships with real estate developers and property management firms</li><li>Manage projects throughout the negotiation cycle as well as support the efforts of the building relations and customer support teams throughout the retention cycle</li><li>Implement successful strategies to drive expansion of “on-net” commercial buildings in existing and new markets</li><li>Target, identify and develop strategic revenue-producing partnerships and alliances</li><li>Evaluate and support business development opportunities identified by our Enterprise sales channel</li><li>Develop market analysis and business case to support expansion opportunities</li><li>Build relationships with strategic partners and organizations</li><li>Work effectively with sales engineering/network deployment team to ensure timely review, assessment and deployment of all leads</li><li>Be aware of ALL new leads, market developments and potential target buildings, current or future. This will include (but not limited to) the following activities:</li><ul><li>Business District walkthroughs</li><li>Initiating and attending networking events</li><li>General up to date knowledge of MTU market within territory</li></ul><li>Attend various business and association functions within territory, including some evening events</li><li>Convey building lead information efficiently to support personnel and ensure all order information is entered accurately and within 24 hours</li><li>Complete all Access Agreement paperwork, providing the owner/operator with a scheduled installation which has been stipulated by engineering and</li><li>Complete all paperwork and agreements accurately, legibly and thoroughly</li><li>Maintain and demonstrate a current knowledge of Enterprise products, programming, promotional offers, technology and deployment specifications</li><li>Provide exceptional customer service at all times</li><li>Manage CRM systems, process, and quality of data</li><li>Produce CRM output reports as requested by management</li><li>Maintain updated sales funnel records, logging notes, contact information &amp; activities</li><li>Project a professional business manner and operate with a high degree of integrity</li></ul><ul><li>Other duties as assigned</li></ul>What You Bring to the Table:<ul><li>Three to five years in an outside sales or customer service environment managing business accounts&nbsp;</li><li>Account Management experience is required</li><li>Sales experience in real-estate or telecommunications or related industries preferred</li><li>Experience working with realtors and property management firms is also preferred</li><li>Exceptional business acumen</li><li>Strong written and verbal communication skills required, as this position is responsible for ensuring potential customers understand the features and benefits of all Astound fiber products and the pricing and promotional offers available</li><li>Ability to work within Microsoft Office applications, such as Word, Excel, and Outlook</li><li>Ability to work with and manage CRM systems</li><li>Must be able to work independently with minimal supervision</li><li>Excellent detail orientation and follow through skills</li><li>Strong discretionary skills; this position will have access to information of a confidential nature</li><li>Demonstrated expertise in leading successful sales and/or market development organizations in technology businesses</li><li>Proven ability to coordinate across broad teams including marketing, operations, sales, and finance</li><li>Proven ability to conduct complex contract negotiations</li><li>Proven results in developing a channel and exceeding sales organizational objectives</li><li>Understanding of fiber optic data and telecommunications solutions in CLEC business</li><li>Possess a valid driver’s license with a satisfactory driving record per the Company’s Vehicle Driving Policy</li></ul>Education and Certifications:<ul><li>High school diploma or equivalent is required</li><li>College degree in business, project management, or related field is preferred</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Base Salary: The base salary range in the state of Illinois for this position is $65,000, plus opportunities for bonus, benefits and commission. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to IL and may not be applicable to other locations.*Commission component:&nbsp;Targeted commissions at full attainment are $20,000 to $35,000 annually.&nbsp;Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.<h4>Our Mission Statement:</h4><h4>* Take care of our customers</h4><h4>* Take care of each other</h4><h4>* Do what we say we are going to do</h4><h4>* Have fun</h4>Diverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Business Development Manager

Position Name Construction LocatorAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Where you will work: This position will be based out of Astound’s Houston, TX office.A Day in the Life of the Construction Locator:<ul><li>Determines placement and location of underground and aerial cable (coax), fiber and copper (twisted) pair plant for the purpose of avoiding cable damage from other construction.</li><li>Locates these cables/lines and marks them accordingly.</li><li>Responds to emergency locates as required or directed. Must be available for weekend and night responses.</li><li>Works closely with other utility companies, contractors, and locating services.</li><li>Ensures integrity of existing network routes by identifying discrepancies between existing plant location and existing documentation for that plant.</li><li>Ensures integrity of network by identifying re-route issues and documenting findings and issues involved.</li><li>Filters all field locate requests that come through the locate request system to identify which locates need to be physically located in the field.</li><li>Drives a company vehicle in the course and scope of performing duties.</li><li>Other duties as assigned.</li></ul> What You Bring to the Table:<ul><li>Experience: Two years prior experience in locating and the use of locating devices and construction work experience preferred</li><li>Basic understanding of network design and mapping</li><li>Basic understanding of cable (coax), fiber and copper (twisted) pair</li><li>Valid driver’s license and satisfactory driving record per Fleet policy</li></ul>Physical Requirements:<ul><li>Ability to lift up to 75 lbs</li><li>Standing and walking for extended periods of time</li></ul>Education and Certifications:<ul><li>High School Diploma or equivalent</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program *Benefits listed above are for regular full-time positions</li></ul>Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Diverse Workforce / EEO: Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>

Construction Locator

Position Name Permit CoordinatorAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Where you will work: This position will be based out of Astound’s Dallas, TX office.A Day in the Life of the Permit Coordinator:<ul><li>Coordinates complex project/programs from walkout through completion of permits and applicable post inspections.</li><li>Works with Construction and engineering to complete project timelines and within budgeted costs</li><li>Defines resources and creates project plans and schedules for project implementation through Completion.</li><li>Identifies, tracks, manages, and minimizes project risks to successful project completion, and creates strategies for risk mitigation and contingency planning. Escalates these issues when necessary to ensure minimal impact to quality, budget, and time line.</li><li>Plans and schedules per project for deliverables, goals, and milestones. .</li><li>Identifies and solves project issues.</li><li>Ensures that projects meet required timelines, and that timelines are being accurately tracked with detailed project and status reports.</li><li>Leads assigned team members and contract engineering firms along with assigned resources to prioritize project work based on analysis of strategic importance, tasks outstanding, obstacles, or barriers, budgets, resources and deadlines.</li><li>Explains implications of changes to project scope. Manages scope through change orders, internal change orders, phased delivery or other methods to ensure projects deliver on time line, scope, budget and strategy expectations.</li><li>Manages contractor invoicing and tracks each project to budget.</li><li>Organizes and participates in all major planning sessions regarding projects.</li><li>Manages conflicts to resolve and corrective action as needed.</li><li>Establishes and improves processes and procedures for completing projects in a timely and cost effective manner.</li><li>Creates or participates in the creation of project reporting and updates.</li><li>Manages internal and external client expectations with respect to quality, budget, delivery timelines, and strategy</li><li>Works closely with management and OSP Engineering to ensure that all priorities are being met.</li><li>Communicates progress, risk, expectations, timelines, milestones, and other key project metrics to management and team members.</li><li>Other duties as assigned</li></ul> What You Bring to the Table:Experience<ul><li>Minimum 5 years of telecommunications Permitting and Construction experience</li><li>Strong interpersonal, communication, facilitation, and presentation skills</li><li>Able to create project plans and manage multiple projects simultaneously</li><li>Demonstrated ability to establish and maintain effective relationships and partnerships with key stakeholders</li><li>Excellent organizational and time management skills with demonstrated ability to execute projects on time and on budget</li><li>Strong analytical and problem solving skills</li><li>Good computer skills, proficient with MS Office applications, including MS Project</li><li>Minimum 5 years of telecommunications industry experience</li></ul>Knowledge, Skills, and Abilities<ul><li>Project Management - undertakes complex scoping, planning and integration of people and resources, manages risks, plans for multiple contingencies, manages and measures multiple activities</li><li>Initiative - identifies ways to improve processes/situations, takes responsibility for improvements or solving problems, sets own standards above prevailing standards, show dissatisfaction with substandard or inefficient activities</li><li>Systematic Thinking - makes effective use of organizational systems and processes, takes an organized, logical approach to thinking through issues, applies learning to new situations</li><li>Learning Capability - picks up new skills quickly, develops expertise</li><li>Organizational Ownership &amp; Values Alignment - reliability and conscientiousness, integrity and openness, enthusiasm and engagement</li></ul>Education and Certifications:<ul><li>High school diploma or equivalent. Bachelor’s Degree or higher in Civil Engineering, Technology, or related field preferred or equivalent relevant experience.</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program *Benefits listed above are for regular full-time positions</li></ul>Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Diverse Workforce / EEO: Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>

47 Astound Broadband Jobs