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The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.The Exchange embraces the following equity statement adopted by our Board of Directors:Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange’s area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.SUMMARYThe Chief Operating Officer (COO) is an executive level leader who provides strategic oversight to ensure high quality customer experience operations and serves as the business owner of the HPF product.&nbsp;The COO is responsible for strategic planning, implementation oversight and resource allocation of customer experience operations including eligibility and enrollment processes, appeals, correspondence, carrier relations, and the contracted Customer Support Center. As the HPF business owner, the COO also provide oversight over the product group which includes cross-functional delivery and human-centered design teams who manage and implement a quarterly road map guiding HPF maintenance and enhancements. This position reports directly to the Chief Executive Officer, is a member of the Executive Leadership Team (ELT), contributes to enterprise-wide leadership of the Exchange, represents the organization externally with state agency partners, vendors, and stakeholders and presents to the Exchange Board of Directors.DUTIES AND RESPONSIBILITIES•&nbsp; &nbsp;&nbsp;Lead, set direction, monitor outcomes and motivate staff of the Operations Department (currently approx. 70 FTE total, with five direct reports), while leading cross-functional initiatives, and contributing to enterprise-wide strategy as a member of Exchange Executive Leadership Team.&nbsp;•&nbsp; &nbsp;&nbsp;Manage teams who manage the contracted Customer Support Center; digital design and research; support for enrollment and carriers; technology operations; training and business process improvement; and eligibility and appeals.•&nbsp; &nbsp;&nbsp;Collaborate with a broad range of external stakeholders including vendors, state agency partners (DSHS, HCA, WaTech), federal agencies, carriers, and consumer advocates.&nbsp;•&nbsp; &nbsp;&nbsp;Provide leadership and oversight in the development of short and long-term strategic operational objectives and evaluate program success through operational metrics.•&nbsp; &nbsp;&nbsp;Provide executive oversight of the Customer Support Center, a contracted service that provides phone and chat support for Washington Healthplanfinder customers.&nbsp;•&nbsp; &nbsp;&nbsp;Help set strategic priorities for projects and initiatives, in alignment with the Exchange Biennial plan.•&nbsp; &nbsp;&nbsp;Provide oversight to Request for Change (RFC) processes.•&nbsp; &nbsp;&nbsp;Provide oversight and guidance on the plan management process.•&nbsp; &nbsp;&nbsp;Ensure operational processes and procedures maintain compliance with federal and state regulations.•&nbsp; &nbsp;&nbsp;Develop and manage the Department’s multi-million-dollar budget, monitors vendor compliance with performance metrics and outcomes for large and complex contracts.•&nbsp; &nbsp;&nbsp;Present to the Exchange Board and provides reports as requested; lead the operations sub-committee of the Exchange Board.QUALIFICATIONSRequired:•&nbsp; &nbsp;&nbsp;Ten years of progressively responsible, senior management-level experience in the public and/or private sector, in health care, social service, customer service, technology, or a closely related field, including five years of supervising professional level staff.&nbsp;•&nbsp; &nbsp;&nbsp;Five years or more years of experience leading programs in a complex environment and managing at least 25+ staff and a $10M+ budget•&nbsp; &nbsp;&nbsp;Mission driven, proven commitment to ensuring high quality, human-centered service for customers, and motivating individuals and groups to action.•&nbsp; &nbsp;&nbsp;Familiarity with Agile and Lean practices to enhance efficiency and innovation.&nbsp;•&nbsp; &nbsp;&nbsp;Demonstrated experience in problem-solving, making recommendations for key business decisions, and guiding or directing stakeholders or business partners to successfully perform their duties.•&nbsp; &nbsp;&nbsp;Demonstrated experience leading complex business improvement initiatives, through system implementations or enhancements.•&nbsp; &nbsp;&nbsp;Exceptional interpersonal, problem-solving and ability to adapt to change.•&nbsp; &nbsp;&nbsp;Ability to communicate effectively, both orally and in writing, regarding complex or sensitive information or issues.•&nbsp; &nbsp;&nbsp;Ability to manage multiple, diverse, complex projects, balance multiple priorities and provide strong technical insight.•&nbsp; &nbsp;&nbsp;Demonstrated analytical capabilities, including the implementation of metrics.Desired:•&nbsp; &nbsp;&nbsp;Extensive product experience: Proven track record in product management and development, with a deep understanding of market trends and customer needs.•&nbsp; &nbsp;&nbsp;System Development Life Cycle (SDLC) Expertise: In-depth knowledge of SDLC phases, including planning, analysis, design, implementation, testing, deployment and maintenance.&nbsp;•&nbsp; &nbsp;&nbsp;Proficiency in human-centered design principles to create products that meet user needs, improves user experience and takes an approach to problem solving from an end-to-end user-centered perspective•&nbsp; &nbsp;&nbsp;Experience in the health care, health insurance or social service sector, familiarity with health policy, and the Affordable Care Act.•&nbsp; &nbsp;&nbsp;Understanding of federal and state government authorizing environments.•&nbsp; &nbsp;&nbsp;Master’s degree in related field.&nbsp;APPLICATION INSTRUCTIONSThis position will be open until we find a suitable number of candidates to review. If interested, please submit an application with a cover letter as soon as possible. The Exchange reserves the right to close the recruitment at any time.&nbsp;Note: A cover letter is a required component of the application process!&nbsp;SALARY INFORMATIONFull Salary Range: $148,320.00 to $222,481.00 annually, with midpoint at $185,401.00.&nbsp;Hiring Range: $170,569.00 and $185,401.00 annually. This is an estimate of where a qualified candidate can expect to receive an offer.&nbsp;The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. &nbsp;Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.&nbsp;BENEFITSTake a peek at our&nbsp;benefits package.&nbsp;WORKING CONDITIONSCore business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. The duty station is our Olympia, Washington headquarters. The nature of this role relies heavily on remote and in-person collaboration. While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability for a minimum of two days per week and as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location.&nbsp;The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SPECIAL REQUIREMENTSA criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange’s eligibility standards.OTHER INFORMATIONPlease note that the composition of the Operations department is likely to be refreshed to improve cross functional alignment. The individual hired for this position will be consulted and will help to inform structural changes to maximize effectiveness.The above statements are intended to describe the general nature and levels of work being performed. &nbsp;They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.This is not an employment agreement or contract. &nbsp;Management has the exclusive right to alter this job description at any time without notice.The Washington Health Benefit Exchange is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We participate in E-Verify. You can view the Department of Justice's Right to Work poster here.

Washington Health Benefit Exchange

Chief Operating Officer

The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.The Exchange embraces the following equity statement adopted by our Board of Directors:Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange’s area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.SUMMARYThe Technology Solutions Coordinator is responsible for facilitating, communicating, escalating, analyzing, and coordinating organizational outages, new solutions, partner issues, and production changes. This role involves capturing and evaluating IT procedures, processes, standards, and other documentation, in collaboration with organizational subject matter experts and the Security and Compliance team, to identify gaps and coordinate the development and updates to resolve these issues. Additionally, this position provides project management and business analysis for internal IT Cloud Infrastructure projects and services.This role supports the coordination of system outages, system changes, and other cross-organizational projects impacting HPF. This includes setting up meetings, touchpoints, and documentation for Federal, state, and other key external IT system partners. They will meet with impacted users to gather requirements and use cases, acting as a consultant and liaison for IT questions, concerns, and subject matter experts. The role is also responsible for executing the processes and procedures for Change, Incident, Problem, Release, and Service Management.Furthermore, the position requires establishing and maintaining effective working relationships with staff at all levels within the Exchange, state agencies, federal agencies, vendors, agents, and other relevant parties.DUTIES AND RESPONSIBILITIES•&nbsp; &nbsp;&nbsp;Provide Business Analysis to include:o&nbsp; &nbsp;&nbsp;Coordinate with subject matter experts and cross-organizational teams to facilitate and translate IT needs and requirements.&nbsp;o&nbsp; &nbsp;&nbsp;Assists with Product Testing, as applicable.o&nbsp; &nbsp;&nbsp;Performs assessments of completed documentation to determine if those efforts accomplished the objectives&nbsp;•&nbsp; &nbsp;&nbsp;Provide Project Management to include:o&nbsp; &nbsp;&nbsp;Build and execute small to medium project plans for Cloud Infrastructure Team projects.o&nbsp; &nbsp;&nbsp;Manage multiple key stakeholders, vendors and partners to keep the projects on track.o&nbsp; &nbsp;&nbsp;Manage working group sessions, setting agendas, preparing meeting materials and ensuring clear ownership of action items.•&nbsp; &nbsp;&nbsp;Process and Procedure Analysis and Coordination to include:o&nbsp; &nbsp;&nbsp;Serve as a process, procedure, standards and documentation subject matter expert for IT solutions to automate and improve business processes.o&nbsp; &nbsp;&nbsp;Organize, facilitate, and participate in work sessions and follow-up activities to support the gathering and documentation of business processes.o&nbsp; &nbsp;&nbsp;Design and maintain IT process flow charts.&nbsp;•&nbsp; &nbsp;&nbsp;Co-Lead IT Change Control:o&nbsp; &nbsp;&nbsp;Ensure policies and procedures are well defined, recognized and reviewed regularly.o&nbsp; &nbsp;&nbsp;Hold individuals accountable for providing business justification for all changes and for identifying all potential passive and active risks to key stakeholders.o&nbsp; &nbsp;&nbsp;Enable beneficial changes to be made, with minimal disruption to IT Services.o&nbsp; &nbsp;&nbsp;Review and approve standard/low risk changes.o&nbsp; &nbsp;&nbsp;Exercise authority and responsibility as needed to implement or reject a change.o&nbsp; &nbsp;&nbsp;Convene and chair the Change Advisory Board weekly meeting to discuss higher risk changes.o&nbsp; &nbsp;&nbsp;Convene and chair the Emergency Change Advisory Board, as needed.o&nbsp; &nbsp;&nbsp;Coordinate with the change requestor for any business and technical queries and issues.o&nbsp; &nbsp;&nbsp;Discuss and approve changes that result in availability for IT Services and Washington Healthplanfinder.o&nbsp; &nbsp;&nbsp;Advocate for user groups who may be potentially impacted by proposed changes.o&nbsp; &nbsp;&nbsp;Identify appropriate metrics to ensure continual service improvement in Change Control.o&nbsp; &nbsp;&nbsp;Verify successful deployment of every change and its correlation to the original request.o&nbsp; &nbsp;&nbsp;Conduct post-implementation and rollback reviews for unsuccessful change deployments.•&nbsp; &nbsp;&nbsp;Coordinate IT Incident Handling and Communication to include:o&nbsp; &nbsp;&nbsp;Coordinate, inform and communicate with key service providers, state agencies, federal agencies, carriers, partners and vendors.o&nbsp; &nbsp;&nbsp;Coordinate and update multiple calendars for planned outages, outreach events and hours of operation for call centers.o&nbsp; &nbsp;&nbsp;Serve as the main point of contact for system issues and outage troubleshooting with technical experts and subject matter experts.o&nbsp; &nbsp;&nbsp;Follow communication processes, procedures and templates to notify key stakeholders of issues, problems and outages.o&nbsp; &nbsp;&nbsp;Communicate with key stakeholders concerning availability of Washington Healthplanfinder.o&nbsp; &nbsp;&nbsp;Communicate and coordinate with sensitivity around political issues.&nbsp;o&nbsp; &nbsp;&nbsp;Apply usability best practices and plain language principles when preparing all written and oral communication, keeping user audience in mind.•&nbsp; &nbsp;&nbsp;Manage IT Critical Communications:o&nbsp; &nbsp;&nbsp;Develop and maintain HPF Production Control communication templates and email distribution lists used for keeping key stakeholders informed of Washington Healthplanfinder and related system status.•&nbsp; &nbsp;&nbsp;Lead Root Cause Analysis and Post-Incident Handling including:o&nbsp; &nbsp;&nbsp;Coordinate with key stakeholders to provide root cause analysis for system issues and outages.o&nbsp; &nbsp;&nbsp;Organize and facilitate reviews of resolved critical issues with technical staff.•&nbsp; &nbsp;&nbsp;Lead IT Ticketing Improvement Initiative and Standard Operating Process (SOP) Review, to include:o&nbsp; &nbsp;&nbsp;Gather requirements for ticketing workflow needs.o&nbsp; &nbsp;&nbsp;Design, test and implement completed ticketing workflow.o&nbsp; &nbsp;&nbsp;Work with cross-organizational teams to address and define ticketing improvement.o&nbsp; &nbsp;&nbsp;Continually review current ticketing workflows and modify as needed or requested.o&nbsp; &nbsp;&nbsp;Document current processes, procedures, standards and workflows and assists customers in defining and executing improvements to documentation. &nbsp;•&nbsp; &nbsp;&nbsp;Provide primary email and telephone support for Privileged Users, includes:o&nbsp; &nbsp;&nbsp;Create and disable accounts as requested by Call Center vendor (TTEC), DSHS and HCA.o&nbsp; &nbsp;&nbsp;Modify existing account access role and email.o&nbsp; &nbsp;&nbsp;Assist with Washington Healthplanfinder account inquiries.o&nbsp; &nbsp;&nbsp;Protect confidential and/or sensitive information.•&nbsp; &nbsp;&nbsp;Manage the availability of Washington Healthplanfinder for all scheduled and unplanned downtime windows.•&nbsp; &nbsp;&nbsp;Participates in after-hours standby rotation to handle escalation and communication of Severity 1 production issues.&nbsp;•&nbsp; &nbsp;&nbsp;Other duties as assigned.QUALIFICATIONSRequired:•&nbsp; &nbsp;&nbsp;Bachelor’s degree in information technology, computer science, or business administration related field AND one year of progressive experience in a business analyst, management analyst or project management role.&nbsp;o&nbsp; &nbsp;&nbsp;Note: Qualifying experience may substitute year for year for education•&nbsp; &nbsp;&nbsp;One year of experience working with highly technical subject matter experts to document processes, procedures and standards.•&nbsp; &nbsp;&nbsp;Proven and demonstrated ability to communicate technical information in a clear and easily understood manner.•&nbsp; &nbsp;&nbsp;Strong communication and collaboration skills.•&nbsp; &nbsp;&nbsp;Ability to serve as bridge bringing many stakeholders together.•&nbsp; &nbsp;&nbsp;Excellent oral and written communication skills as well as business presentation skills.•&nbsp; &nbsp;&nbsp;Excellent analytical skills.•&nbsp; &nbsp;&nbsp;Proven effectiveness at interfacing with people on all levels and across organizational lines, including the business units, technical team, vendors, and state agencies.•&nbsp; &nbsp;&nbsp;Effectively utilize external vendors and internal resources.•&nbsp; &nbsp;&nbsp;Demonstrated success at building team relationships and partnerships across organizational lines.•&nbsp; &nbsp;&nbsp;Must be a self-starter, high level of emotional intelligence, self-directed, strong team player.Desired:&nbsp;•&nbsp; &nbsp;&nbsp;Experience with Change Control, Incident Management, and Problem Management processes.•&nbsp; &nbsp;&nbsp;Experience building automated workflows in a help desk program (EX: SolarWinds, ServiceNow, etc.).•&nbsp; &nbsp;&nbsp;Lean Six Sigma Green Belt or equivalent•&nbsp; &nbsp;&nbsp;ITIL Foundations Certification•&nbsp; &nbsp;&nbsp;ITSM CertificationAPPLICATION INSTRUCTIONSThis position will be open until we find a suitable number of candidates to review. If interested, please submit an application as soon as possible. The Exchange reserves the right to close the recruitment at any time.&nbsp;SALARY INFORMATIONFull Salary Range: $65,542.00 to $98,313.00 annually, with midpoint at $81,928.00.&nbsp;Hiring Range: $75,374.00 and $81,928.00 annually. This is an estimate of where a qualified candidate can expect to receive an offer.&nbsp;The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. &nbsp;Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.&nbsp;BENEFITSTake a peek at our benefits package.&nbsp;WORKING CONDITIONSCore business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. &nbsp;The preferred duty station is our Olympia, Washington headquarters. &nbsp;The nature of this role relies heavily on remote and in-person collaboration. &nbsp;While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location. &nbsp;&nbsp;The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SPECIAL REQUIREMENTSA criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange’s eligibility standards.OTHER INFORMATIONThe above statements are intended to describe the general nature and levels of work being performed. &nbsp;They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.This is not an employment agreement or contract. &nbsp;Management has the exclusive right to alter this job description at any time without notice.The Washington Health Benefit Exchange is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We participate in E-Verify. You can view the Department of Justice's Right to Work poster here.

Technology Solutions Coordinator

The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.The Exchange embraces the following equity statement adopted by our Board of Directors:Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange’s area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.SUMMARYThe Senior Cloud Application Developer position is responsible for the underlying architecture, design, development, unit testing, and implementation of the application systems used within Washington Health Benefits Exchange. &nbsp; The Senior Cloud Application Developer operates within the Development Team in IT and is responsible to research and utilize cloud technologies and services to develop and modernize Washington Healthplanfinder and related back-office applications for the Exchange.The incumbent in this position is expected to collaborate and work closely with stakeholders across IT, other Departments, and our System Integration (SI) partners on development projects. &nbsp;The Senior Cloud Application Developer supports the management and maintenance of two or more applications or functions in a complex system. &nbsp; The Senior Cloud Application Developer works independently and with the team on problem resolution of complex system issues. &nbsp;The Senior Cloud Application Developer may be asked to oversee the overall technical aspect of a major development effort on a project.The Senior Cloud Application Developer is responsible for overseeing the work being done by other developers working on a team. &nbsp;A Senior Cloud Application Developer will act as a mentor and team lead for new or lower-level developers, interns, and other technical members on the scrum team.DUTIES AND RESPONSIBILITIES•&nbsp; &nbsp;&nbsp;Application Design, Development, and Support – Lead effort to design, develop, and delivery modern cloud-based application solutions to meet the mission and objective of HBE.o&nbsp; &nbsp;&nbsp;Perform complex assignments as required by the team on projects using appropriate cloud-based tools and technologies.o&nbsp; &nbsp;&nbsp;Research and recommend appropriate modern cloud technology and tools to accomplish the development effort or lead such efforts.o&nbsp; &nbsp;&nbsp;Provide tasks estimates and report progress status of project to management.o&nbsp; &nbsp;&nbsp;Translate complex functional, technical, and business requirements into software designs.o&nbsp; &nbsp;&nbsp;Determine feasibility of projects, with respect to time and cost, and define the technical aspects of requirements for new software or application enhancements.o&nbsp; &nbsp;&nbsp;Lead or participate in the process of documenting technical design specifications and workflows.&nbsp;o&nbsp; &nbsp;&nbsp;Lead or participate in the development of complex development efforts.o&nbsp; &nbsp;&nbsp;Plan and coordinate reviews and approval of technical deliverables.o&nbsp; &nbsp;&nbsp;Lead analysis, troubleshooting, and resolution of complex production issues.o&nbsp; &nbsp;&nbsp;Perform complex analysis of data and monitors the ongoing performance of developed systems.o&nbsp; &nbsp;&nbsp;Ensure solutions developed meets quality standards as expected by our internal and external partners.o&nbsp; &nbsp;&nbsp;Work with Test team on TDD/BDD and ensure quality in the delivery and release of solution.o&nbsp; &nbsp;&nbsp;Work with Security team and ensure code is scanned and remediated of security vulnerabilities.o&nbsp; &nbsp;&nbsp;Remains current on development best practices, emerging cloud technologies, and practiceso&nbsp; &nbsp;&nbsp;Provide technical consultation and oversight on complex projects.o&nbsp; &nbsp;&nbsp;Lead and review the design, development, and implementation of junior developers on the team.o&nbsp; &nbsp;&nbsp;Enforce and implement secure coding practices based on Industry, OWASP and federal guidelines.o&nbsp; &nbsp;&nbsp;Conduct code reviews within the development team.o&nbsp; &nbsp;&nbsp;Other duties as assigned.•&nbsp; &nbsp;&nbsp;Policy, Standards, Procedure, and Process – Adherence and continuous improvement.o&nbsp; &nbsp;&nbsp;Ensure IT and Security policies, standards and best practices are adopted and followed.o&nbsp; &nbsp;&nbsp;Ensure development efforts align with IT strategic roadmap.o&nbsp; &nbsp;&nbsp;Ensure development efforts adhere to architectural direction set by Enterprise Solutions Committee and Enterprise Architecture teams.o&nbsp; &nbsp;&nbsp;Support and assist Enterprise Solutions Committee and other Enterprise Architects to improve technical standards and documentations.o&nbsp; &nbsp;&nbsp;Participate in development and documentation of new processes to address complex business needs.o&nbsp; &nbsp;&nbsp;Continuously seek opportunities to mature our Agile and DevSecOps practices.o&nbsp; &nbsp;&nbsp;Other duties as assigned.•&nbsp; &nbsp;&nbsp;Trusted Partner and Customer Support – consult and advise others inside and outside of Development team.&nbsp;o&nbsp; &nbsp;&nbsp;Experience managing customers and stakeholder expectation effectively.o&nbsp; &nbsp;&nbsp;Meeting deliverable dates and sprint targets.o&nbsp; &nbsp;&nbsp;Engaging in independent decision-making.o&nbsp; &nbsp;&nbsp;Leading work group discussions as required.o&nbsp; &nbsp;&nbsp;Foster a greater understanding among internal and external stakeholders and provide technical consulting.o&nbsp; &nbsp;&nbsp;Work in consultation with Business and IT units including Operations, Call Center, Network, Operations, Infrastructure, and other Application Support units to determine the overall enterprise design, structure, interface, and performance, etc. of supported applications.o&nbsp; &nbsp;&nbsp;Assist team members inside and outside IT with technical questions and in making informed decisionso&nbsp; &nbsp;&nbsp;Work across IT functions and organizations (e.g. Network and Infrastructure, Security, Operations, Finance, other partner Agencies, etc) to resolve system issueso&nbsp; &nbsp;&nbsp;Provide authoritative technical expertise to identify and translate system requirements into technical solutions for customers.o&nbsp; &nbsp;&nbsp;Other duties as assigned.QUALIFICATIONSRequired:&nbsp;•&nbsp; &nbsp;&nbsp;Bachelor’s degree in computer science or at least 8 years of related work experience. &nbsp;Education and experience may substitute on a year for year basis.&nbsp;•&nbsp; &nbsp;&nbsp;Five or more years of experience in design, development, testing and implementation of IT projects or related experience. &nbsp;•&nbsp; &nbsp;&nbsp;Experience developing enterprise class, highly secure, and object-oriented web-based application system.•&nbsp; &nbsp;&nbsp;Experience building cloud-native applications that are optimized for cloud scale and performance.•&nbsp; &nbsp;&nbsp;Experience with microservice architecture and orchestration (preferably MS Azure platform, Dockers, Containers, AKS, ARO, etc)•&nbsp; &nbsp;&nbsp;Experience with integration technologies – Restful services, SFT, SFTP, EDI, etc•&nbsp; &nbsp;&nbsp;Experience with programming technologies – .NET Core, XML/JSON, Entity Framework, React.js, Angular, CSS, etc.•&nbsp; &nbsp;&nbsp;Experience with Agile development methodologies such as SCRUM and KANBAN•&nbsp; &nbsp;&nbsp;Experience with DevOps, DevSecOps, and CI/CD best practices and automation•&nbsp; &nbsp;&nbsp;Ability to clearly communicate concepts and ideas to a variety of audiences through both verbally and in writing.•&nbsp; &nbsp;&nbsp;Demonstrated ability to understand every aspect of a technical solution.•&nbsp; &nbsp;&nbsp;Ability to work in a demanding fast paced environment with multiple deadlines. &nbsp;&nbsp;•&nbsp; &nbsp;&nbsp;Ability to work in a collaborative and team environment.Desired:&nbsp;•&nbsp; &nbsp;&nbsp;Master’s degree in Computer Science•&nbsp; &nbsp;&nbsp;Experienced with Test Driven Development (TDD)•&nbsp; &nbsp;&nbsp;Familiarity with Business-Driven Development (BDD)•&nbsp; &nbsp;&nbsp;Azure PaaS experience – Azure portal, Azure services, Azure RedHat Openshift, SQL and NoSQL data services, etc•&nbsp; &nbsp;&nbsp;GitHub/GitHub Action experience•&nbsp; &nbsp;&nbsp;Experience or familiarity with Java development•&nbsp; &nbsp;&nbsp;Previous applicable experience in health care enrollment and/or human services management environment.APPLICATION INSTRUCTIONSThis position will be open until we find a suitable number of candidates to review. If interested, please submit an application as soon as possible. The Exchange reserves the right to close the recruitment at any time.&nbsp;SALARY INFORMATIONFull Salary Range: $95,963.00 to $143,944.00 annually, with midpoint at $119,954.00.&nbsp;Hiring Range: $110,357.00 and $ 119,954.00 annually. This is an estimate of where a qualified candidate can expect to receive an offer.&nbsp;The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. &nbsp;Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.&nbsp;BENEFITSTake a peek at our benefits package.&nbsp;WORKING CONDITIONSCore business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. &nbsp;The preferred duty station is our Olympia, Washington headquarters. &nbsp;The nature of this role relies heavily on remote and in-person collaboration. &nbsp;While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location. &nbsp;&nbsp;The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SPECIAL REQUIREMENTSA criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange’s eligibility standards.OTHER INFORMATIONThe above statements are intended to describe the general nature and levels of work being performed. &nbsp;They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.This is not an employment agreement or contract. &nbsp;Management has the exclusive right to alter this job description at any time without notice.The Washington Health Benefit Exchange is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We participate in E-Verify. You can view the Department of Justice's Right to Work poster here.

Senior Cloud Application Developer

The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.The Exchange embraces the following equity statement adopted by our Board of Directors:Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange’s area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.SUMMARYThe Identity and Access Management (IAM) Lead is responsible for overseeing the development, configuration, and management of the WAHBE’s IAM solution, leveraging ForgeRock technology. This role encompasses designing, managing, and monitoring IAM systems to ensure the implementation of robust security controls. The IAM Lead collaborates with the risk management team on IT audits and remediation efforts, partners with the delivery team to support modernization initiatives, and assists the incident response team in investigating IT security incidents and breaches. Additionally, the role involves evaluating new IAM requirements, assessing and migrating IAM products, and providing management with impact analyses and status updates.DUTIES AND RESPONSIBILITIES•&nbsp; &nbsp;&nbsp;Develop and lead the WAHBE’s Identity and Access Management (IAM) strategy, ensuring alignment with delivery team goals and WAHBE policies.&nbsp;•&nbsp; &nbsp;&nbsp;Design and architect IAM solutions that seamlessly integrate with existing and future infrastructure.&nbsp;•&nbsp; &nbsp;&nbsp;Lead the evaluation, deployment, migration, and management of IAM technologies.&nbsp;•&nbsp; &nbsp;&nbsp;Provide hands-on expertise in configuring and deploying IAM solutions.&nbsp;•&nbsp; &nbsp;&nbsp;Ensure the availability, scalability, and reliability of IAM systems.&nbsp;•&nbsp; &nbsp;&nbsp;Manage the end-to-end integration of IAM systems with cloud-based applications and services.&nbsp;•&nbsp; &nbsp;&nbsp;Oversee the entire user identity lifecycle, including provisioning, deprovisioning, and account management.&nbsp;•&nbsp; &nbsp;&nbsp;Implement and manage Single Sign-On (SSO), federation (SAML, OAuth, OIDC), Multi-Factor Authentication (MFA), and risk-based authentication.&nbsp;•&nbsp; &nbsp;&nbsp;Ensure IAM compliance with regulatory standards such as NIST, CMS MARS-E, IRS publication 1075, and OWASP.&nbsp;•&nbsp; &nbsp;&nbsp;Monitor and audit IAM systems to identify and address potential security incidents.&nbsp;•&nbsp; &nbsp;&nbsp;Lead cross-functional teams to deliver successful IAM initiatives.&nbsp;•&nbsp; &nbsp;&nbsp;Collaborate with IT, Security, Risk Management, and Delivery teams to define and refine IAM requirements.&nbsp;•&nbsp; &nbsp;&nbsp;Manage vendor relationships, including monitoring performance, product updates, and organizational impacts.&nbsp;•&nbsp; &nbsp;&nbsp;Serve as a subject matter expert during security incidents and investigations related to IAM.&nbsp;•&nbsp; &nbsp;&nbsp;Perform root cause analysis and implement solutions to address IAM-related issues effectively.&nbsp;•&nbsp; &nbsp;&nbsp;Mentor and manage a team of IAM administrators and engineers, promoting best practices and professional growth.&nbsp;•&nbsp; &nbsp;&nbsp;Track and resolve IAM bugs and release issues, reporting progress to management.&nbsp;•&nbsp; &nbsp;&nbsp;Conduct access re-certifications for privileged user accounts within the IAM framework.&nbsp;•&nbsp; &nbsp;&nbsp;Manage and resolve day-to-day IAM issues, ensuring escalation and process adherence.&nbsp;•&nbsp; &nbsp;&nbsp;Configure both standard and custom reporting using industry-standard tools.&nbsp;•&nbsp; &nbsp;&nbsp;Stay informed about emerging trends and capabilities in IAM technologies.&nbsp;•&nbsp; &nbsp;&nbsp;Advise management on IAM risk-related issues and recommend actions to support risk management and compliance goals.&nbsp;•&nbsp; &nbsp;&nbsp;Lead risk assessments for proposed IAM solutions, escalating issues when necessary and ensuring resolution.&nbsp;•&nbsp; &nbsp;&nbsp;Assist WAHBE in reviewing and updating policies, procedures, and standards related to IAM solutions.&nbsp;•&nbsp; &nbsp;&nbsp;Collaborate with the Risk Management Office to remediate vulnerabilities and address audit findings.&nbsp;•&nbsp; &nbsp;&nbsp;Collaborate closely with architects and engineers to share insights, best practices, and technical requirements.&nbsp;•&nbsp; &nbsp;&nbsp;Perform additional responsibilities as needed within the scope of IAM solutions.QUALIFICATIONSRequired:&nbsp;•&nbsp; &nbsp;&nbsp;7+ years of experience in Identity and Access Management (IAM) using tools like Oracle, ForgeRock, Okta, PingOne, or similar technologies, including at least 3 years in a lead or architect role.&nbsp;•&nbsp; &nbsp;&nbsp;In-depth knowledge of IAM technologies such as ForgeRock, SailPoint, Okta, Ping Identity, or Oracle Identity Suite.&nbsp;•&nbsp; &nbsp;&nbsp;Proficiency in SAML, OAuth, OIDC, MFA, and risk-based authentication mechanisms.&nbsp;•&nbsp; &nbsp;&nbsp;Strong understanding of Directory Services, RESTful APIs, and microservices architectures.&nbsp;•&nbsp; &nbsp;&nbsp;Ability to assess the impact of new requirements on IAM and all upstream and downstream applications, systems, and processes.•&nbsp; &nbsp;&nbsp;Advanced troubleshooting capabilities, including log analysis and root cause identification.&nbsp;•&nbsp; &nbsp;&nbsp;Hands-on experience with implementing IAM solutions in cloud environments, such as AWS, Azure, and Google Cloud Platform (GCP).&nbsp;•&nbsp; &nbsp;&nbsp;Knowledge of hybrid cloud IAM deployments and integrations.&nbsp;•&nbsp; &nbsp;&nbsp;Exceptional leadership and decision-making abilities with a proactive approach to problem-solving.&nbsp;•&nbsp; &nbsp;&nbsp;Excellent verbal and written communication skills, with the ability to effectively convey technical concepts to diverse audiences.&nbsp;•&nbsp; &nbsp;&nbsp;Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.&nbsp;•&nbsp; &nbsp;&nbsp;Experience developing and documenting business processes and workflows within IAM implementations.&nbsp;•&nbsp; &nbsp;&nbsp;Experience assisting in security/privacy incident investigations and collaborating with incident response teams.&nbsp;•&nbsp; &nbsp;&nbsp;Experience in vendor management and oversight, with the ability to escalate concerns to management when necessary.•&nbsp; &nbsp;&nbsp;Motivated self-starter with the ability to take initiative and ownership of responsibilities.&nbsp;•&nbsp; &nbsp;&nbsp;Ability to maintain a high level of confidentiality and demonstrate sound judgment.&nbsp;•&nbsp; &nbsp;&nbsp;Creative, proactive analytical person who can independently make decisions and manage work priorities.&nbsp;•&nbsp; &nbsp;&nbsp;Highly organized, flexible, and resourceful, with strong attention to detail.Desired:&nbsp;•&nbsp; &nbsp;&nbsp;Minimum of 3 years of hands-on experience with ForgeRock Identity and Access Management (IAM) solutions.&nbsp;•&nbsp; &nbsp;&nbsp;Strong knowledge and practical experience in understanding and implementing IT security controls.&nbsp;•&nbsp; &nbsp;&nbsp;Experience working with Security Information and Event Management (SIEM) systems.&nbsp;•&nbsp; &nbsp;&nbsp;Background in government and/or healthcare industries.&nbsp;•&nbsp; &nbsp;&nbsp;Comprehensive understanding of standards and guidelines, including IRS 1075, MARS-E, NIST, FISMA, and HITECH.&nbsp;•&nbsp; &nbsp;&nbsp;Proven experience in contracts management.&nbsp;•&nbsp; &nbsp;&nbsp;Bachelor’s or master’s degree in Cybersecurity or a related field.&nbsp;Relevant certifications such as CISSP, CISM, or vendor-specific IAM credentials (e.g., ForgeRock Certified Identity Management Specialist, Okta Certified Professional).&nbsp;Demonstrated ability to quickly learn and apply new concepts effectively.APPLICATION INSTRUCTIONSThis position will be open until we find a suitable number of candidates to review. If interested, please submit an application as soon as possible. The Exchange reserves the right to close the recruitment at any time.&nbsp;SALARY INFORMATIONFull Salary Range: $106,523.00 to $159,785.00 annually, with midpoint at $133,154.00.&nbsp;Hiring Range: $122,502.00 and $133,154.00 annually. This is an estimate of where a qualified candidate can expect to receive an offer.&nbsp;The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. &nbsp;Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.&nbsp;BENEFITSTake a peek at our benefits package.&nbsp;WORKING CONDITIONSCore business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. &nbsp;The preferred duty station is our Olympia, Washington headquarters. &nbsp;The nature of this role relies heavily on remote and in-person collaboration. &nbsp;While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location. &nbsp;&nbsp;The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SPECIAL REQUIREMENTSA criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange’s eligibility standards.OTHER INFORMATIONThe above statements are intended to describe the general nature and levels of work being performed. &nbsp;They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.This is not an employment agreement or contract. &nbsp;Management has the exclusive right to alter this job description at any time without notice.The Washington Health Benefit Exchange is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We participate in E-Verify. You can view the Department of Justice's Right to Work poster here.

Identity & Access Management Lead

The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.The Exchange embraces the following equity statement adopted by our Board of Directors:Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange’s area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.SUMMARYThe Product Owner position is responsible for leading product improvements for both internal and external stakeholders at Washington Health Benefit Exchange. Product Owners work closely with representatives across business to make informed decisions on solutions that will meet organizational objectives. Product Owners are expected to maximize current and new technology capabilities relevant to functional areas of Washington Healthplanfinder, WAPlanfinder, and other integrated products. Product Owners focus on improving the consumer experience, address regulatory and/or legislative requests, reduce technical debt, support process improvement, and so on.DUTIES AND RESPONSIBILITIES•&nbsp; &nbsp;&nbsp;Defines, documents, and communicates strategies of implementation for the assigned change request•&nbsp; &nbsp;&nbsp;Coordinates cross team dependencies and communicates strategies of implementation to the Product Supervisor, Lead Product Owner, Agile Transformation Coach, Lead Scrum Master, and key stakeholders•&nbsp; &nbsp;&nbsp;Aligns stakeholders under a common objective for the assigned change request•&nbsp; &nbsp;&nbsp;Responsible for stakeholder engagement, expectation setting, and prioritization of requirements•&nbsp; &nbsp;&nbsp;Supports business with go-to-market strategy, ensuring the objective the assigned change request is met•&nbsp; &nbsp;&nbsp;Facilitates the discussion and documentation of business, stakeholder, and functional/non-functional requirements supporting organizational objectives•&nbsp; &nbsp;&nbsp;Manages team backlog by creating user stories, documenting acceptance criteria, business rules, tester watchpoints, and prioritizing backlog•&nbsp; &nbsp;&nbsp;Mentors scrum team on the defined Agile processes for software development at WAHBE•&nbsp; &nbsp;&nbsp;Mentors Business Systems Analyst on system design and business processes•&nbsp; &nbsp;&nbsp;Schedules and facilitates sprint ceremonies pertaining to the assigned scrum team•&nbsp; &nbsp;&nbsp;Participates in design thinking practices and works with designers, developers, and business stakeholders to bring alignment between consumer needs, business capabilities, and long-term strategies&nbsp;•&nbsp; &nbsp;&nbsp;Responsible for ensuring design documentation is maintained, accurate, and updated throughout sprints•&nbsp; &nbsp;&nbsp;Work closely with the Product Supervisor, shared services, business, technical, and other internal/external teams to define product strategy and support communicating enterprise roadmap•&nbsp; &nbsp;&nbsp;Must be a cross-functional scrum team player who will step in, as needed, for testing or other functions such as operational maintenance•&nbsp; &nbsp;&nbsp;Contribute to development of user guides, reference manuals, training materials and code release artifacts•&nbsp; &nbsp;&nbsp;Other duties as assignedIssue Analysis•&nbsp; &nbsp;&nbsp;Perform issue analysis and quality assurance on incidents submitted through system issue management processes•&nbsp; &nbsp;&nbsp;Support data correction efforts associated with system issues•&nbsp; &nbsp;&nbsp;Maintain a comprehensive understanding of all aspects of product delivery and operations&nbsp;•&nbsp; &nbsp;&nbsp;Notify the appropriate support structure that there is a problem and a need for assistance•&nbsp; &nbsp;&nbsp;Collection, analysis, and correlation of data to determine and isolate the cause of the problem•&nbsp; &nbsp;&nbsp;Perform or support the activities to recover, workaround, or circumvent the problem•&nbsp; &nbsp;&nbsp;Support business teams in identifying and documenting workarounds, as needed•&nbsp; &nbsp;&nbsp;Analyze incident information and documentation to assess the performance of systems and processes•&nbsp; &nbsp;&nbsp;Provide support to business/technical teams and external vendors to prepare for annual auto-renewals, Open Enrollment, or other efforts•&nbsp; &nbsp;&nbsp;Other duties as assignedQUALIFICATIONSRequired:•&nbsp; &nbsp;&nbsp;Bachelor’s degree in information technology, business or another related field•&nbsp; &nbsp;&nbsp;Five years of IT systems analysis experience•&nbsp; &nbsp;&nbsp;Basic understanding of project management methodologies&nbsp;•&nbsp; &nbsp;&nbsp;Strong understand of Agile methodologies and scrum processes&nbsp;•&nbsp; &nbsp;&nbsp;Strong analytical skills with experience that includes root cause analysis, business case development, gap analysis, process mapping, requirements management, design documentation, relational database design•&nbsp; &nbsp;&nbsp;Experience delivering technology-centered solutions and ability to learn new systems and business processes•&nbsp; &nbsp;&nbsp;Proven ability to refine business and system needs into clear and concise requirements that can easily be understood by technical and non-technical groups•&nbsp; &nbsp;&nbsp;Ability to take initiative and make sound decisions while working with ambiguity and rapid change in a fast-paced environment•&nbsp; &nbsp;&nbsp;Stakeholder analysis and management skills (business, technical, leadership, and cross-agency teams)•&nbsp; &nbsp;&nbsp;Ability to work with remote development teams•&nbsp; &nbsp;&nbsp;Experience with systems testing, to include developing and executing test cases•&nbsp; &nbsp;&nbsp;Strong debugging and problem-solving skills•&nbsp; &nbsp;&nbsp;Ability to maintain a high level of professionalism, as well as discretion and confidentiality when working with sensitive information•&nbsp; &nbsp;&nbsp;Good working knowledge of Microsoft Office programs•&nbsp; &nbsp;&nbsp;High degree of communication, presentation, and organizational skills teams, stakeholders, and upper management•&nbsp; &nbsp;&nbsp;Self-motivated, highly adaptable and positive team player with a can-do attitudeDesired:•&nbsp; &nbsp;&nbsp;Soft skills such as emotional intelligence, communication, and empathy•&nbsp; &nbsp;&nbsp;Experience in user-centered design, web interaction design and usability studies•&nbsp; &nbsp;&nbsp;Certification related to business analysis, agile, product management, or design thinking•&nbsp; &nbsp;&nbsp;Functional knowledge of the Washington Healthplanfinder system•&nbsp; &nbsp;&nbsp;Experience working with Agile development methodologies•&nbsp; &nbsp;&nbsp;Ability to write and perform complex SQL queries•&nbsp; &nbsp;&nbsp;Experience working with highly integrated systems•&nbsp; &nbsp;&nbsp;Knowledge of tools such as JIRA and Confluence•&nbsp; &nbsp;&nbsp;Understanding of healthcare insurance is a plus&nbsp;APPLICATION INSTRUCTIONSThis position will be open until we find a suitable number of candidates to review. If interested, please submit an application with a cover letter as soon as possible. The Exchange reserves the right to close the recruitment at any time.&nbsp;SALARY INFORMATIONFull Salary Range: $79,311.00 to $118,966.00 annually, with midpoint at $99,138.00.Hiring Range: $91,207.00 and $99,138.00 annually. This is an estimate of where a qualified candidate can expect to receive an offer.&nbsp;The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. &nbsp;Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.&nbsp;BENEFITSTake a peek at our benefits package.&nbsp;WORKING CONDITIONSCore business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. &nbsp;The preferred duty station is our Olympia, Washington headquarters. &nbsp;The nature of this role relies heavily on remote and in-person collaboration. &nbsp;While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location. &nbsp;&nbsp;The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SPECIAL REQUIREMENTSA criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange’s eligibility standards.OTHER INFORMATIONThe above statements are intended to describe the general nature and levels of work being performed. &nbsp;They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.This is not an employment agreement or contract. &nbsp;Management has the exclusive right to alter this job description at any time without notice.The Washington Health Benefit Exchange is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We participate in E-Verify. You can view the Department of Justice's Right to Work poster here.

5 Washington Health Benefit Exchange Jobs