Bilingual Somali Case Manager 2

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$30.14 - $36.91 Hourly

Department:

Department of County Human Services (DCHS)

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

February 21, 2025

The Opportunity:

Are you excited to bring in your case management talents in helping people experience personal growth and development, enjoy meaningful relationships, safely live, and fully participate in communities and activities they choose? If you do, we want you to be in our highly successful Team!

TheBienestar De La Familia, Youth and Family Services (YFS) invites applications to fill one (1) Full Time Bilingual Somali Case Manager 2 in the Bienestar De La Familia, Youth & Family Services. This position is scheduled as Hybrid telework, Monday-Friday 8:00 AM – 5:00 PM with 1 hour lunch break. All employees must reside in Oregon or Washington; Multnomah county cannot support ongoing telework from other locations. The onsite work location for this position is Baltazar F Ortiz Community Center, 6736 NE Killingsworth St, Portland, OR 97218-3317.

About the position: The Case Manager 2 Bilingual/Bicultural Somali provides rental and housing assistance, economic stability supports, food access, advocacy resources and opportunities to low-income families, children and individuals especially to those impacted by COVID-19. The CM2 also provides comprehensive Wraparound support to those directly impacted by Covid. This work is done by staff who conduct intakes, determine eligibility, assess needs and make referrals to find resources and opportunities to assist individuals and families to meet their needs. The Case Manager 2 Bilingual Somali will perform these duties with a trauma informed and racial equity approach.

Knowledge, Skills and Abilities/Bi-cultural (KSA): This position requires proficiency in Somali (speak, read, write). An employee who has never before received bilingual pay at Multnomah County for work done under a Somali KSA will need to pass an assessment in order to be considered proficient in Somali.

Bilingual pay: This position receives an additional 4% premium on all hours worked, because of the fluency in Somali language and Bi-cultural KSA.

The eligible list created from this recruitment may be used to fill future regular, limited duration, full or part-time, temporary, or on-call positions.

Primary responsibilities include but not limited to:

A.  Provide direct client services to individuals and families impacted by COVID 19, and seeking services from Bienestar de la Familia

• Provide initial screening, intake and eligibility determination for rent assistance and other social service supports for individuals and families impacted by COVID-19 (financially/economically) and/or directly impacted by Covid-19. Connect with landlords on behalf of clients to ensure rent assistance will prevent eviction. (Services are to be provided in English and or Somali. It is estimated that COVID-19 Rent Assistance service delivery will comprise 90% of work time compared to other supports outlined.)
• Accurately complete all required paperwork, client flow processes and data entry, as assigned.
• Assess client needs and risk status through phone call interviews, in-person sessions, or through a virtual platform.
• Assist clients in finding resources for clothing, food, furniture and basic needs. Assist clients to apply for food benefits such as SNAP or WIC, or other public benefits, in English and or Somali. All of which alleviate the stress and impacts of COVID-19.
• Assist clients with employment related resources in English and or Somali language.
• Connect clients to mental health, addictions or other resources through culturally specific services in English and/ or Somali language to meet the client needs.
• Participate in projects led by Bienestar and the YFS Division, including (but not necessarily limited to) food access and delivery for those impacted by COVID-19.
• Engage with supervisor, team members and colleagues around effective service delivery.
• Actively engage in team meetings, training and community events on behalf of Bienestar de la Familia.
• Perform complex case management duties including but not limited to assessing, evaluating and documenting eligibility for rental assistance program services using a comprehensive intake application, program spreadsheets, Area Median Income (AMI) graphs and other work tools;
• Providing referrals/and or facilitating referrals to resources when applicant is ineligible or requires additional rental assistance, legal consultation, or other Bienestar or other internal or external county program services;
• Coordination with landlords/property owners for required program documentation such as W-9’s; and ensuring W-9 conforms with accounts payable requirements; work with supervisor and county accounts payable to ensure rental assistance payments are in queue to be processed in a timely fashion, participate in work teams or meetings focused on identifying process improvements, and/or expanded community partner collaborations.
• Provide interpreting services and written materials as needed for clients and community members in English and/ or Somali language.
• Create program fliers and disseminate information in English and/ or Somali.

B.  Complete accurate documentation and recordkeeping

• Engage in training and related professional development to learn and practice all data collection and reporting tools required for record-keeping and tracking.
• Complete all required client data tracking through program specific and community wide tracking tools including program spreadsheets..
• Engage in processes &/or team discussions to refine such tools, as necessary.
• Follow client intake application protocol and uploading of client files to file room.
• Enter timely and accurate data in ServicePoint, as assigned.

Diversity and Inclusion: At Multnomah County, equity is at the core of what we do. We just do not accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*

• Equivalent to an associate's degree AND
• One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position (Equivalency 3-6 years of qualifying training and/or experience
• Must have a valid driver license by time of hire
• Must pass a criminal background check.

We knowledge that experience and transferable skills can be obtained through traditional and nontraditional means, we encourage and support all candidates who believe they have the experience needed to apply

*Transferable Skills:

Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION:

The Application Packet:

Attachments will not be reviewed unless specifically requested. Only apply once for this opportunity. Your completed application must include all of the following:

(1) A resume. Please attach your resume as a separate document. (As an internal candidate, you may choose to complete your Talent Profile in Workday instead of or in addition to attaching a resume, but a comprehensive Talent Profile is not required to apply for this position.)

(2) Cover Letter: Please attach your cover letter as a separate document. Please be thorough in your responses, as these materials will be scored and determine your eligibility to advance in this recruitment process. Please be clear and specific in the applicable sections of the online application/resume about how your background is relevant. This information must also be consistent with your response if applicable. Your cover letter should also address: (1) Why are you interested in this position.

We will not review attached files that are not your resume, your cover letter, or documentation that establishes your eligibility for veterans' preference. (The recruiter as listed on the job announcement must receive all required veterans’ preference documentation by the closing date of the recruitment.)

The Selection Process: For details about how we typically screen applications, review our overview of theselection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• Application materials review
• Phone screen Consideration of top candidates
• Background and reference checks

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

ADDITIONAL INFORMATION:

Type of Position: This hourly union-represented position is eligible for overtime pay.

Benefits: Multnomah County offers a comprehensive Benefit package to all eligible employees. For more information about our benefit offerings, please visit: Employee Benefits

Pay Equity: The county regularly reviews pay equity for our workforce. When setting pay we consider applicants’ education, experience, seniority, training, and tenure in relation to other employees performing a similar level of work.

ADDITIONAL DETAILS:

Hybrid Telework: This position is designated as “hybrid telework,” meaning a combination of working onsite and at a telework location. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

Work Location: This position works onsite at the Baltazar F Ortiz Community Center, 6736 NE Killingsworth St, Portland, OR 97218-3317.

Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Gary Miguel

Email:

gary.c.miguel@multco.us

Phone:

+1 (503) 3148943

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6297 - Case Manager 2