Content Strategist
Marketing / Communications / PR
Full Time
Job Description:
UX Content Strategist
We are looking for an experienced content strategist with a rich understanding of UX fundamentals to join our crew! You could be a part of transforming our customer experiences, helping people understand and act on the ins and outs of complex financial topics, and shape our strategy from “What are we trying to solve here?” to “Hi customer, we’re here to help.”
This role will largely serve experiences “behind the password,” both Web and omni-channel, and be focused on either enterprise-level work (think, “customer profile”) or experiences for retirement plan participants. We are looking for a problem-solver and big-thinking strategist who is adept at synthesizing complex information into a coherent whole, served in tasty slices. If it sounds like your skills could be a fit, we encourage you to apply and help us design digital experiences that achieve our mission of improving people’s financial lives.
The role
You’ll spend your time not only writing, editing, and optimizing compelling content, but also working with multiple teams to define the problem, audit the current state, identify for gaps and opportunities, and outline a clear path forward. You’ll be instrumental in figuring out both where we can move the needle today, and how we can change our customers’ worlds tomorrow.
You’ll dip your toes into user research and data analytics and have many conversations about what we can and cannot say, while staying laser-focused on our users’ point of view. You’ll transform cross-channel experiences that are confusing or disjointed and make them clear and actionable, while upholding existing standards and defining new standards, to create consistencies in voice and tone, and processes.
?
The expertise and skills you bring
Please submit a writing portfolio or samples when you apply.
The team
You would join a small, tight-knit content team. And you would report into a larger, 130-strong team of creators, visionaries, technical writers, former educators, long-time journalists, and passionate poets of all different backgrounds.
UX Content Strategist
We are looking for an experienced content strategist with a rich understanding of UX fundamentals to join our crew! You could be a part of transforming our customer experiences, helping people understand and act on the ins and outs of complex financial topics, and shape our strategy from “What are we trying to solve here?” to “Hi customer, we’re here to help.”
This role will largely serve experiences “behind the password,” both Web and omni-channel, and be focused on either enterprise-level work (think, “customer profile”) or experiences for retirement plan participants. We are looking for a problem-solver and big-thinking strategist who is adept at synthesizing complex information into a coherent whole, served in tasty slices. If it sounds like your skills could be a fit, we encourage you to apply and help us design digital experiences that achieve our mission of improving people’s financial lives.
The role
You’ll spend your time not only writing, editing, and optimizing compelling content, but also working with multiple teams to define the problem, audit the current state, identify for gaps and opportunities, and outline a clear path forward. You’ll be instrumental in figuring out both where we can move the needle today, and how we can change our customers’ worlds tomorrow.
You’ll dip your toes into user research and data analytics and have many conversations about what we can and cannot say, while staying laser-focused on our users’ point of view. You’ll transform cross-channel experiences that are confusing or disjointed and make them clear and actionable, while upholding existing standards and defining new standards, to create consistencies in voice and tone, and processes.
?
The expertise and skills you bring
- Solid strategy and writing chops (7–10 years or more in content strategy/design, technical writing, or UX writing). Experience writing within financial services is a plus. A bachelor’s degree is preferred.
- Empathy and understanding. This means you can put yourself in our customers’ shoes, being mindful of accessibility and inclusivity.
- Not afraid to break down complex topics, so they sound more like dinner conversation and less like a white paper.
- Willing to ask for and accept feedback—and yes, this includes working with legal and compliance. Sometimes, the only kind of writing is rewriting, and you’re able to iterate quickly.
- Wear multiple hats. Manage your time and projects, present fresh ideas, advocate for your ideas, and build bridges across the organization.
- Able to thrive (aka lead and collaborate) within teams of designers, researchers, developers and business analysts
Please submit a writing portfolio or samples when you apply.
The team
You would join a small, tight-knit content team. And you would report into a larger, 130-strong team of creators, visionaries, technical writers, former educators, long-time journalists, and passionate poets of all different backgrounds.