Director - Assistant

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

How will you make an impact in this role?

The Director, Chief of Staff role will support Lucy Ferguson, Senior Vice President, Colleague Strategic Partner. Lucy leads a team comprised of Colleague Strategic Partners supporting the Global Merchant and Network Services (GMNS) organization.

This person is accountable for completing our vision of delivering a great colleague experience, growing the best talent, and developing new ways of working to unlock Enterprise value. The Director will play an important role in working across the team on core initiatives, implementing CEG processes, and projects that are impactful to the business.

Responsibilities:

·Provide strategic support and process management for a broad range of initiatives and projects including organizational change, talent management, annual CEG processes and creation of presentations for Executive audiences.

·Partner with business leaders, CEG Colleague Strategic Partners, Centers of Excellence, and other partners to ensure alignment on relevant decisions and projects.

·Act as a central point of contact for urgent business priorities and initiatives.

·Manage the overall department budgeting and forecasting process.

·Lead special ad hoc projects, including complex reporting analyses and insights.

·Lead a reporting analyst – developing colleague reporting and insights across the CSP portfolio.

·Represent the team on broader CEG related activities.

Minimum Qualifications:

·A commitment to continuous learning demonstrated through education e.g. a Bachelor’s degree in Business Administration, Human Resources, or a related field, followed by approximately 8 years of related experience.

·Have exemplary written and verbal communication skills, including strong Microsoft office skills including PowerPoint and Excel.

Preferred Qualifications or Experiences:

·Exceptional qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations).

·The ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement.

·Business acumen and strategic thinking: understand our business and CEG strategy, plans, and the impact of internal and external factors.

·The ability to design and deliver high-quality, end-to-end, colleague-centric solutions that enable business success.

·Ability to learn quickly, work optimally with little direction, and be willing to take the lead where appropriate.

·Ability to build strong relationships, collaborate with senior leadership, business partners and across the Colleague Experience Group.

·Be a highly motivated self-starter who is able to drive results and get things done in a self-directed manner, with excellent organizational skills and careful attention to detail.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue

visa sponsorship for these positions.