Director, Colleague Strategic Partner – Global Commercial Services

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

The Colleague Strategic Partner (CSP) team for Global Commercial Services (GCS) supports over 3,800 colleagues. GCS serves millions of business customers around the world, from mom-and-pop shops to approximately 60% of the Fortune 500. Their vision is to be essential to our customers’ businesses every day.

How will you make an impact in this role?

Specifically, the Director, CSP role will serve as the lead CSP for Marketing and specific functions in Products. The successful candidate will be accountable for executing on our vision of delivering a great colleague experience; growing the best talent; and developing new ways of working to unlock enterprise value. The Director, CSP will support leaders and their teams on talent, performance, and change efforts that will enable their groups to reach their strategic business goals.

Responsibilities:

• Providing high impact consultation and solutions to our business leaders using a practical and data-driven approach
• Engaging actively in organizational effectiveness and change efforts, serving as the expert in how change is led and sustained
• Building and leading a talent strategy that drives business performance, nurtures a culture that supports agility, and develops leaders who can lead, manage, and sustain change
• Setting and holding a high bar for performance by defining high/low performance and holding leaders accountable to managing their talent against these standards
• Understanding and improving the ‘moments that matter’ in the careers of our colleagues
• Being proactive in the development, engagement, retention and succession of critical talent
• Ensuring colleague growth, including senior leaders, through performance coaching and developmental feedback
• Integrating inclusive leadership behaviors and ensuring a diverse workforce that is representative of our customers and the communities in which we operate
• Providing insights to senior leadership to define, communicate and embed the business strategy
• Develop products, processes and tools informed by colleague data and insights. Co-creating with business leaders and CEG colleagues to ensure the solutions meet business needs

Minimum Qualifications

• Strategic thinking: develop ideas that drive meaningful colleague experiences and competitive advantage, staying steps ahead of business strategy
• Data and Insights: demonstrated ability to work with large sets of data with accuracy from multiple places to develop insights, make decisions, create solutions, and drive continuous improvement.
• Business acumen: understand business strategy, plans, and the impact of internal and external factors
• Change leadership: experience leading colleagues and teams through change to enable business priorities
• Ability to influence and collaborate at all levels to drive business outcomes
• Ability and willingness to learn in a fast-paced environment with quality and speed
• Ability to prioritize independently amongst competing deliverables and leadership teams 
• Knowledge of multiple CEG disciplines, including colleague labor relations, talent management, inclusion and diversity, organizational effectiveness, compensation, and leadership development
• A global mindset and experiences with different countries and cultures

Preferred Qualifications

• Previous HR Business Partner experience preferred

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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