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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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The Director of Consumer Practices Compliance is responsible for leading a team within the Consumer Practices (UDAAP) Program for American Express National Bank (“Bank”).This position will drive day-to-day compliance activities that focus on the execution of UDAAP related risk assessments; the preparation, reporting and communication of testing findings to management and compliance committees; and demonstrating credible challenge on potential consumer practices risk.
How will you make an impact in this role?
- Ensure an effective Consumer Practices (UDAAP) Risk Management Program for American Express National Bank (“Bank”) that is appropriate for the size and complexity of the business.
- Collaborate with Compliance Officers on corrective action or remediation plans for identified compliance weaknesses and monitor the status of the remediation plans.
- Liaise with regulatory agencies, as required, during examinations of Consumer Practices Programs, including preparing responses to examination- or supervisory-related requests.
- Proactively identify risks and emerging issues applicable to ongoing and proposed business activities.
- Work closely with colleagues in the General Counsel’s Organization to communicate the requirements of pertinent federal and state and regulations, as well as significant industry trends.
Minimum Qualifications
- Bachelor's Degree or equivalent experience required.
- Regulatory knowledge/experience identifying customer harm and evaluating UDAAP risk.
- Sound experience in managing activity in compliance, banking, regulatory examination or audit.
- Prior regulatory experience such as having worked at a regulatory agency or working directly with regulators by driving regulatory exam management specifically with a deep regulatory knowledge of all Consumer Practices related regulations and requirements.
- Knowledge of all regulatory bodies that influence bank policies for Consumer Practices within the United States.
- Ability to manage multiple projects and get results while working with ambiguity and adapt easily to change.
- Strong collaborative skills and experience leading and working in a matrixed and agile environment with cross-functional teams
- Excellent verbal and written communication skills, including ability to persuade and influence
- Strong leadership, analytical, and organizational skills; ability to lead and inspire others through continuous coaching, feedback, recognition and encouragement
Preferred Qualifications
- Certified Regulatory Compliance Manager (CRCM) Certification preferred
Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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