Director Service Delivery

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

Job Responsibilities:

·American Express is seeking to hire an enthusiastic, driven, forward-thinking, leader who will lead a talented team to help drive distributed software lifecycle management activities for over 1000 software titles driving $500M in yearly expense.The team will support activities across contracts, standardized configurations (Application Building Blocks), deployments, cost optimization, and compliance.The team will have an additional responsibility for identifying software used in the Phoenix datacenter and understanding the bubble cost risks associated with the new datacenter being built and developing mitigations to those risks.

Key Responsibilities:

·Managed governance processes required to maintain over 400 Architectural Building Blocks that define how software will be configured, inspected, and managed

·Develop criteria for evaluating over 1000 software titles to determine which should have Architectural Building blocks

·Review contracts to identify metrics that drive software costs and ensure processes are in-place to monitor and manage consumption

·Provide software owner with reporting on software consumption trends and contract risks

·Review contracts to identify all software used in IPC1 to determine what bubble cost risks are associated with the build and migration to IPCW.

·Work with software owners to ensure they’re meeting all regulatory expectations and adhering to periodic software scanning requirements

·Attract, retain, and grow top talent, providing guidance, career development and mentorship to team members.

Qualifications:

·10+ years of overall technology industry experience and technical delivery for large-scale organizations or start-up

·5+ years of relevant experience with software lifecycle including contract licensing management, provisioning, cost control, optimizations,

·Extensive experience as a leader within a Technology organization and/or in a product development company with experience developing observability and self-healing capabilities

·Ability to lead multiple priorities and rapidly guide the organization through change moments.

• Demonstrate thought leadership to overcome challenges and inspire change.

·Experience of software development practices and strong automation background

• Understand how effectively deliver innovative products that link customer needs and business drivers together.
• Possess extraordinary influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross functional collaboration
• Excellent leadership skills, with the ability to impact all levels across functions, conduct intelligent business and technology conversations with SVP and/or EVP level business leaders.
• Able to define precise, well-understood objectives and key results for the department, teams, and individuals.

Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days).

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.