Director of Welcome Center, Family Services, and Ombudsperson - (N116-2425)

POSTING NUMBER:N116-2425             

POSTING DATE: July 26, 2024

CLOSING DATE: Until Filled

POSITION: Director of Welcome Center, Family Services, and Ombudsperson

REPORTS TO: Executive Director of Strategic Partnerships and Fund Development

SUPERVISES: Welcome Center Program Coordinator, Homeless and Family Services Program Assistant, and other Welcome Center Staff

PRIMARY FUNCTION: The Director of Welcome Center, Family Services, and Ombudsperson, under the direction of the Executive Director of Strategic Partnerships and Fund Development, is responsible for maintaining the Customer Service Welcome Center that is responsive to families, community, external customers, and stakeholders. The Director of Welcome Center and Family Services and Ombudsperson ensures implementation of the district’s policies in the distribution of information and servicing parents and guardians.

TYPICAL DUTIES AND RESPONSIBILITIES:

• Work collaboratively with the Executive Director of Strategic Partnerships and Fund Development regarding district-wide parental engagement activities to include oversight and support in the areas of technical assistance and monitoring of monthly activities and outcomes within the Connecticut TransAct
• Establish and maintain partnerships with Family Resources Centers, The Village for Families and Children, Hispanic Health Council, and other related parental engagement agencies within the city
• Implement and maintain a Homeless Program for Hartford Public Schools (HPS) per the McKinney-Vento Act
• Oversee preparation of programmatic reports and evaluation-related activities
• Develop and maintain Uniform Assistance Protocol for the HPS
• Work in partnership with other staff (i.e. curriculum, special education, student services, etc.) and develop and implements parent involvement policies at all levels
• Create and maintain database to gather information about issues that come to the attention of the Welcome Center
• Supervision of 603s – non-special education
• Conduct periodic surveys to ascertain the level of customer service
• Identify needed changes in district policies, procedures, and methods of operation to create good customer service
• Work collaboratively with principals, school communities, staff, and representative groups to answer questions and resolve issues at school level and district-wide
• Represent the district on a community and parental boards and or collaborative partnerships as directed by the Executive Director of Strategic Partnerships and Fund Development
• Maintain a Welcome Center that is responsive to the needs of parents, customers, community, and stakeholders
• Create a uniform system, which is accountable to the public to ensure that each customer is heard in an objective and respectful manner
• Facilitate small group workshops and collaborate on district-wide and community partnership trainings; build the capacity of families on engagement, policy, advocacy, learning at home, collaborators, decision makers, etc.
• Establish relationships with community-based organizations to facilitate recruitment
• Supervise Welcome Center and Homeless Coordinators and Customer Service Specialist
• Manage all school safety transfers
• Perform any other related duties as assigned by supervisor or designee

SKILLS, KNOWLEDGE, QUALIFICATIONS, AND EXPERIENCE:

• Bachelor’s degree in education or related field, with at least five (5) years of demonstrated experience in community-school related affairs, required
• In depth knowledge and familiarity with the needs of the community at large
• Demonstrated skills as an articulate and persuasive communicator, both orally and in writing, and the ability to train others
• Must possess supervisory experience and the ability to motivate staff and community
• High degree of effective presentation and organizational skills, coupled with strong communication and interpersonal skills
• Demonstrated successful experience in working with principals, administrators, students, parents/guardians, and the community
• Ability to manage multiple priorities and work effectively with diverse groups is essential

CERTIFICATION REQUIREMENTS: None

SALARY AND TERMS OF EMPLOYMENT: 12-Month Work Year. Hartford School Support Supervisors Association

Salary Grid: (C765-$121,763 - $146,732) (2024-2025)

APPLICATION PROCEDURE: To be considered, all internal and external applicants must fully complete a Hartford Public Schools’ online application, which can be accessed through our Applicant Tracking System, Nimble, at https://app.hirenimble.com/jobs/hartford. Internal applicants should use a personal email address when applying. Please do not use your hartfordschools.org email.  Candidates will be contacted directly by hiring managers for interviews.

An Equal Employment Opportunity and Affirmative Action Employer, M/F/V/D

Note: This posting does not necessarily reflect vacancies in the respective subject area and is solely intended to generate a talent pool for current and future certified teaching opportunities. The above description covers the principle duties and responsibilities of the position. The description should not, however, be construed as a complete listing of all duties or as a contract. In all cases, these relationships, functions, and their applications are subject to change by the superintendent of schools.

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