07-Mar-2025
Email Marketing Coordinator
Alumni Affairs and Development
68000BR
Job Summary
Alumni Affairs and Development (AA&D)
Alumni Affairs and Development is a dedicated team supporting Harvard’s advancement activity through front-line fundraising, alumni and volunteer engagement, technology, prospect management and research, business process, events, communications, and many other areas.
Our goal is to create an environment of respect that leverages the many talents, perspectives, and experiences of our employees; to deliver the strongest possible results by incorporating diverse perspectives into our daily work; and to make AA&D a great place to work for everyone. We strive to live our values of respect, inclusion, trust, collaboration, continuous improvement and innovation; and open communication and effective information sharing in our daily interactions and our work.
AA&D is comprised of the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, the Harvard Alumni Association (HAA), and the Office of the Vice President (OVP).
As a member of the University Business Solutions team, this full-time, non-exempt position will coordinate, execute, support, and report on a variety of email marketing campaigns across Alumni Affairs and Development (AA&D). The coordinator is responsible for the set-up, testing, deployment, and reporting for an assigned portfolio of email campaigns. The coordinator will also monitor email deployment request timelines and communicate with email stakeholders regarding requirements, status, and deadlines.
Position Description
- Build emails in Salesforce Marketing Cloud for assigned projects using standardized templates and processes.
- Coordinate with internal stakeholders and partners on email project requirements, delivery of assets, and production timelines.
- Perform Quality Assurance testing on emails to ensure content accuracy, proper rendering across email devices and browsers, and link functionality.
- Coordinate, prepare, upload, and test subscriber lists and test lists required for email deployments.
- Facilitate stakeholder proofing of emails, process edits and feedback from reviewers, and coordinate final approval process.
- Schedule email deployments, confirm scheduling with stakeholders, and monitor deployments for completion and deliverability.
- Generate and distribute post-deployment metrics to email stakeholders as needed.
- Monitor overall email deployment calendar in relation to assigned email projects to ensure optimal email frequency and cadence.
- Troubleshoot and resolve any issues that arise relating to email creation, deployment and delivery.
- Provide guidance to stakeholders on available email functionality and best practices.
- The above covers the most significant responsibilities of the position. It does not, however, exclude other duties, the inclusion of which would be in conformity with the level of the position.
Basic Qualifications
- Bachelor's degree with minimum 2+ years’ experience in nonprofit marketing, communications, administration or transferable experience.
- Understanding of email marketing best practices and anti-SPAM law compliance.
- Ability to manage multiple, concurrent projects from a variety of stakeholders.
- Successful experience working under tight deadlines.
- Experience with Email Service Provider tools. Preference given to experience with Salesforce Marketing Cloud.
- Experience with HTML/CSS and image editing tools.
- Proficient in Microsoft Excel
Additional Qualifications and Skills
- Must exhibit exceptional attention to detail and can produce high-quality work in a fast-paced environment.
- Must be motivated to learn, flexible to change, and innovative.
- Ability to effectively communicate with stakeholders at various levels
- Must be creative and proactive yet disciplined, discriminating and able to streamline work volume to maintain bottom line efforts in midst of multi-tasking and daily re-prioritizing, with manager’s guidance.
- Must have excellent organizational skills.
- Proficiency with MS Office required. Experience with SQL, Toad, ADVANCE and Qlikview and other Business Intelligence technologies desirable.
Additional Information
- This position requires a 3 month orientation and review period.
- Please include a cover letter with your application.
To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/.
Accommodations: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.
Work Format Details
This position is eligible for 100% remote work. Employees may work from any of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Although the position is remote, the schedule may be subject to change due to any operational adjustments in the department.
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
Alumni Affairs and Development, General Administration
Department Office Location
USA - MA - Cambridge
Job Code
403040 Coordinator II
Work Format
Remote
Sub-Unit
------------
Salary Grade
055
Department
Alumni Affairs and Development
Union
55 - Hvd Union Cler & Tech Workers
Time Status
Full-time
Pre-Employment Screening
Identity
Commitment to Equity, Inclusion, and Belonging
Harvard University views equity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify this excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
LinkedIn Recruiter Tag (for internal use only)
#LI-JP1