ETC Investigator Trainee

ETC Investigator Trainee

Interested candidates must apply to the ETC Investigator Trainee posting by visiting careers.paturnpike.com by April 22, 2025.

Posting Start Date: April 9, 2025 Posting End Date: April 22, 2025 Position Number: 80004163 (2 openings available) Union: Non-Union FLSA Status: Salaried Non Exempt Department: Toll Collection Operations Salary Grade: N-12 Salary: $54,000.00 Employment Type: Full Time Building Location*: Central Office Building, Eastern Regional Office, Western Regional Office Building Street: 700 S. Eisenhower Boulevard, 251 Flint Hill Road, 2200 North Center Avenue Building City: Middletown, King of Prussia, New Stanton Building State: Pennsylvania (US-PA) Building Zip Code: 17057, 19406, 15672 Work Schedule: Flexible Work Options

 

*This position may report to one of the Pennsylvania Turnpike Commission's offices: Central Office (Middletown), Eastern Regional Office (King of Prussia) or Western Regional Office (New Stanton).

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future.

 

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:

Hybrid Work - combination of remote and in-person reporting

Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days

*Some options may require completion of probationary period. 

 

Job Purpose and Summary

This position involves work to develop proficiency in the Electronic Toll Collection (ETC) field within the Pennsylvania Turnpike Commission (PTC). An employee in this position works with higher level ETC professionals to acquire an understanding of investigation practices, methods, and procedures. Close supervision is provided by supervisors or higher-level ETC professionals who assign work and give preliminary instructions. Work results are reviewed for adherence to established policies and procedures, overall performance, and quality of work. Upon successful completion of twelve (12) months in this position, employees may be recommended for reclassification to the next level in the series.

Essential Functions & Responsibilities

Participates in a program that provides on-the-job training and experience in the investigations unit of the Electronic Toll Collection (ETC) Department. Develops practical proficiency in the use of investigative and management principles.

Observes and assists higher level departmental staff with administering ETC investigations.

Assists with investigations to address non-payment of tolls. Provides assistance in developing an investigative workplan to identify basic case information, investigative methods to be done, documentation/data collection sources, risk assessments/issues and an outline of the full investigation timeline.

Participates in research using computerized databases to gather records and other information to support investigations. Aids in examining and analyzing data to identify links in chains of evidence or information.

Maintains detailed documentation and activity log on investigations.  

Compiles data and drafts correspondence, communications, and reports.

Becomes familiar with, and follows, established policies, procedures, laws, and regulations.

Provides assistance to higher level ETC professional staff with special projects as assigned.

Maintains confidentiality and appropriately handles sensitive issues. Maintains confidential records, files, and documentation.

Attends meetings, trainings, and seminars.

Uses situational awareness to anticipate and prevent accidents.

Performs related duties as assigned.

Qualifications

Four (4) years of experience in criminal justice, investigations, audit, claims management, collections, business administration, or related field;
OR 
A bachelor’s degree in criminal justice, business administration, or related field. 
Equivalent combination of education and/or experience may be accepted.

Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.

Competencies

Active Listening

Analytical Thinking

Attention to Detail

Business Writing

Communication Proficiency

Decision Making and Independent Judgment

Flexibility

Problem Solving/Analysis

Research Skills

Teamwork Orientation

Technical Capacity

Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position requires frequent travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.  

Benefits 

 

The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement.  In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.  

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.