Financial Assistance Advisor I - Documents/Customer Service

Financial Assistance Advisor I - Documents/Customer ServiceUIW MissionPosition SummaryThe Financial Assistance Advisor I - Documents/Customer Service is primarily responsible for managing student email communications, imaging and indexing current paperwork, performing pre-verification, supporting the service team (front counter/phones) and supporting outreach initiatives (communications, orientations, workshops). The Financial Assistance Advisor I-Documents/Customer Service reports to the Assistant Director of Financial Assistance.All advisors work as student advocates and understand the role financial assistance plays in the success and engagement of our students.Essential FunctionsJob DutiesKnowledge Skills and Abilities• Ability to proactively problem-solve and multi-task in a fast-paced cooperative environment.• Strong written and verbal communication skills.• Possess organization skills and a decisive, positive attitude.• Ability to provide excellent customer services and maintain a high level of professionalism.• Reliable, self-motivated, and able to contribute to and support a team effort.• Ability to work effectively with individuals from diverse communities and cultures.• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.Required EducationBachelor's Degree.Required Work ExperienceOne (1) year of customer service experience. Note that additional education will be considered in lieu of experience.Preferred Qualifications• One (1) year of customer service experience in an office setting.• Prior experience with BANNER software.Required Certifications, Licenses or RegistrationsN/A.Work HoursMonday – Friday 8-5 with extended hours as needed to meet departmental goals, to include some evening or weekend hours as needed during peak seasons.Physical DemandsNone specified.Posting Number: AS2119POJob Type: Full TimeJob Category: Staff (non-exempt)Desired Start Date: 04/16/2025Position End Date (if temporary):Reports To: Assistant Director of Financial AssistanceSalary: $42,000 AnnualizedOpen Date: 03/17/2025Close Date:Open Until Filled: YesSpecial Instructions to ApplicantN/A.To apply, visit https://apptrkr.com/6086015UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).jeid-7252f11dbe0c2042a1965e7b3e48b8cd