Financial Assistance Advisor I-Tele-Counselor

Financial Assistance Advisor I-Tele-CounselorUIW MissionPosition SummaryThe Financial Assistance Advisor I-Tele-Counselor is responsible for counseling students and respective family on various types of resources available, eligibility requirements, and university costs. Advisors provide excellent service and a friendly atmosphere while being accountable for following Federal, State and Institutional regulations. The Financial Assistance Advisor I-Tele-Counselor reports to the Assistant Director of Financial Assistance.Essential FunctionsJob DutiesKnowledge Skills and Abilities• Excellent customer service skills.• Strong communication skills.• Ability to maintain professionalism, a positive attitude, and patience.• Ability to proactively problem-solve, multi-task, and organize in a fast-paced collaborative environment.• Reliable, self-motivated, and able to contribute to and support team effort.• Ability to work effectively with individuals from diverse communities and cultures.• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.Required EducationBachelor's Degree.Required Work ExperienceOne (1) year of customer service experience. Note that additional education will be considered in lieu of experience.Preferred Qualifications• Customer service experience in an office environment.• Prior experience in a university environment and with BANNER software, and/or experience within a call center .• Fluency in Spanish is a plus.Required Certifications, Licenses or RegistrationsNone specified.Work HoursMon through Fri 8am to 5pm with extended hours as needed to meet departmental goals, to include some evenings and/or weekends during peak periods.Physical DemandsNone specified.Posting Number: AS2120POJob Type: Full TimeJob Category: Staff (non-exempt)Desired Start Date: 04/16/2025Position End Date (if temporary):Reports To: Assistant Director of Financial AssistanceSalary: $42,000 AnnualizedOpen Date: 03/17/2025Close Date:Open Until Filled: YesSpecial Instructions to ApplicantN/A.To apply, visit https://apptrkr.com/6086012UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).jeid-e4490ade0f3c6545ac1dc72557dbc8e5