Parts Sales Representative

Company Profile

78 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors.

JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.

At JCB, we stand behind our products – and our name.

Position Summary

This role is an opportunity to work with our North American dealer network to increase our parts & attachments market share and provide the industry’s finest customer support to delight our customers. The Inside Sales Representative will arrange regular business reviews with assigned dealer groups, review market and JCB data to identify areas to improve in a particular business area and establish joint development plans in partnership with our dealers to achieve business goals.

Our ideal candidate is highly motivated, an excellent communicator and thrives within a corporate business to business relationship building environment.

Major Tasks, Responsibilities & Key Accountabilities

• Host monthly aftermarket business reviews with assigned dealers, review the monthly Dealer Service Excellence report (dealer KPI’s) and discuss and agree areas to improve dealer profitability
• Share best practice, training and coaching during business reviews, based on JCB examples of best practice across the wider dealer network
• Identify “new product” opportunities where JCB is not winning business today and feedback to product department.
• Assist dealers in identifying market potential, JCB share, and propose recovery of lost business
• Reviews lost sales information with dealers and decide upon course of action to resolve issues
• Review dealer stocks and ordering efficiency to maximize dealer profitability
• Work with service departments to increase efficiency and capacity to maintain excellent levels of support for a growing customer base
• Support Attachments division with market intelligence and product requirements for assigned dealers
• Regular review of dealer performance and progress to agreed marketing plans with senior management

Minimum Qualifications

• Pass background check and preemployment drug screening
• A high school diploma or its equivalent is required

Preferred Qualifications

• 2+ years of corporate business experience managing customers, distributors or supplier relations
• Basic understanding of business finance, marketing strategy and communication
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Enthusiastic approach to challenges with history of exercising a growth mindset
• Must be people-oriented with the ability to build customer-focused relationships
• Strong communications skills across multiple media.
• Proficient IT skills including, but not limited to, MS Office Suite applications, smartphones, and tablets
• Demonstrated organizational skills and the ability to manage and prioritize multiple tasks
• The ability to work independently and with indirect oversight
• Construction and agriculture equipment knowledge preferred

Job Conditions

• Both office environment and occasionally manufacturing/factory environment
• Subject to noise and temperature changes

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.  

Apply Now

Other details

• Job Family Administration/Support
• Pay Type Salary