PC Helpdesk Field Technician

Position Summary

Proliance Surgeons is looking for a PC Help Desk/Field Technician to offer IT support to all Proliance locations in and around the Puget Sound area, both on and off-site. The IT Field Technician investigates and resolves issues on and off-site to Proliance locations as received and working in a team environment offering excellent customer service with strong technical skills. This person must be able to communicate verbally, clearly, and effectively and in writing in a non-technical manner with employees at all levels of the company.

Territory: North End Everett/Mt Vernon/Bellingham

Key Duties and Responsibilities

The key duties and responsibilities of the IT Field Tech include, but are not limited to:

• Provide on-site technical support for hardware and software to all Proliance locations.
• Provide end user desktop and networking support with other technicians via phone, email, and in person to a user base of approximately 2000 medical industry employees.
• Deploys and maintains desktops, laptops, PDA’s, printers, peripherals, and software located at approximately 85 Washington office locations.
• Respond to calls, and email requests, for technical, desktop, and server support by working troubles tickets as directed.
• Setup and maintain printer queues for each site; evaluate the overall printing process
• Inventory control – includes maintaining PC/printer/hardware stock and updating database accordingly.
• Proactively be involved in desktop support issues, by identifying, researching and applying solutions to a wide variety of technical issues.
• Work with 3rd Party vendors and internal customers, often interfacing with management personnel, to accomplish requested technical tasks.
• Troubleshoot problems with Server hardware as needed
• Maintain health of desktop/laptop devices at care centers including driver updates.
• Proficient in Active Directory with building new hires, terminations, and creation of security groups.
• Perform other tasks as assigned

Education/Experience

• Associate degree in Information Technology or similar discipline and minimum 2 years of experience working in a helpdesk environment or 4 years of equivalent experience
• Experienced with Microsoft client and server operating systems
• Healthcare experience preferred
• CompTIA, Microsoft, and ITIL certifications preferred
• Dialpad phone solution and Citrix experience preferred

Knowledge, Skills and Abilities

• Proficient in supporting Microsoft Windows 7/Win 10 and Office applications
• Strong written and verbal communication skills
• Excellent customer service skills and a positive attitude 
• Ability to multi-task and perform effectively under pressure
• Knowledgeable with LAN/WAN/WLAN technologies
• Valid WA driver’s license
• Must have own car

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Work may be performed in an office and clinical environment.  Requires corrected vision and hearing to normal range.  While performing the duties of this job, the associate is regularly required to talk or hear.  The associate is required to sit for long periods of time, stand and walk, bend and stretch.  Use of telephone and computer is required.  Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.