Retail Sales Director

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
  

Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.  Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.  Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
  

VertexOne is proudly Certified as a Great Place to Work®.  Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.  VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.  

The Director of Retail Sales is responsible for leading and managing the retail sales team to achieve sales targets and deliver exceptional customer experiences. This role involves developing and executing sales strategies, overseeing store operations, and driving revenue growth. The Director of Retail Sales will work closely with senior management to align retail initiatives with the company's overall business objectives.

Key Responsibilities:

• Sales Strategy: Develop and implement effective sales strategies to achieve revenue targets and market share growth. Analyze sales data and market trends to identify opportunities for improvement.
• Team Leadership: Lead, mentor, and motivate the retail sales team. Foster a high-performance culture and ensure continuous professional development.
• Store Operations: Oversee the day-to-day operations of retail stores, ensuring compliance with company policies and standards. Optimize store layouts, merchandising, and inventory management.
• Customer Experience: Ensure a superior customer experience by implementing best practices in customer service and sales techniques. Address customer feedback and resolve issues promptly.
• Budget Management: Manage the retail sales budget, including forecasting, expense control, and resource allocation. Ensure financial targets are met.
• Performance Monitoring: Track and analyze key performance indicators (KPIs) to measure the effectiveness of sales strategies and initiatives. Provide regular reports to senior management.
• Collaboration: Work closely with marketing, product development, and supply chain teams to ensure alignment of retail initiatives with overall business goals. Participate in cross-functional projects and initiatives.
• Market Expansion: Identify and pursue opportunities for market expansion, including new store openings and partnerships. Conduct market research and feasibility studies.
• Compliance: Ensure compliance with all relevant regulations and standards. Maintain up-to-date knowledge of industry trends and best practices.

Required Skills/Qualifications:

• Education: Bachelor's degree in Business Administration, Marketing, or a related field. A Master's degree or MBA is preferred.
• Experience: Minimum of 10 years of experience in retail sales, with at least 5 years in a leadership role. Proven track record of achieving sales targets and driving revenue growth.
• Skills: Strong leadership, strategic thinking, and communication skills. Expertise in sales management, customer service, and retail operations.
• Certifications: Relevant certifications in sales or retail management are a plus.

Personal Attributes:

• Results-oriented and driven
• Excellent interpersonal and communication skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure and manage multiple priorities

What VertexOne has to offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program

About VertexOne: 

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.

With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.

From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.

Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.

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Other details

• Job Family Sales
• Job Function Director
• Pay Type Salary
• Employment Indicator Regular
• Min Hiring Rate $140,000.00
• Max Hiring Rate $180,000.00