Sales Support Administrator

Reports to: Sr. Director of Sales, USA
Department: Sales
Location: On-Site, Fort Collins, Colorado

Why In-Situ?
In-Situ® Inc. is a leading manufacturer of innovative environmental monitoring equipment that
protects our global water resources. We create industry-leading products and solutions focusing on
creative design, high reliability, and world-class manufacturing.

We are searching for a Sales Support Administrator to assist our Inside Sales Representatives with
sales and rental coordination and support for In-Situ and its Partners. This individual will
provide superior customer service by interfacing with the ISRs and customers to resolve issues,
including those involving customers, credit and delivery. The Sales Support Administrator will
respond quickly and knowledgeably to customer inquiries and apply selling and negotiating skills to
assist the Inside Sales Representatives with customer needs and closing sales.

In-Situ places a high value on engagement in our community, environmental projects, employee
wellness and creating an open and fun work environment. Every member of our organization has an
opportunity to succeed and make a significant impact. We care deeply about our people and
maintain a positive and empowering company culture of family and work-life balance.

Primary Responsibilities

• Provide outstanding and timely service to our customers
• Clarify order requirements for Equipment purchases and Rentals
• Review orders for completeness and discuss any potential gaps in an order with the appropriate Inside Sales Representative
• Serve as a liaison between sales and rental operations
• Work closely with rental business and operations units
• Accurate and timely entry of orders
• Follow up with customers via phone and email in a timely manner to gauge customer satisfaction
• Coordinate order logistic needs with other internal departments such as finance, planning and operations.
• Become a subject-matter expert on rental management software
• Communicate basic order logistics with customers
• Assist in managing the sales inbox
• Manage ecommerce orders
• Update all order and customer information in the CRM system based on work completed
• Manage database accuracy in our CRM system
• Continuously improve internal processes to streamline services and eliminate waste.
• Participate in required meetings, training programs, and continuous improvement efforts
• Interact with other departments to supply sales and rental related information as needed
• Other duties as required
  

Position Qualifications

• Applicant must be eligible to work in the United States.
  

Required Skills

• Excellent customer service skills
• Ambitious and open to learn and adapt
• High attention to detail and thoroughness in a multitask environment
• Strong time management skills
• Ability to complete workload with frequent interruptions
• Excellent communication skills both written and verbal
• Positive attitude with ability to accept continuous improvements to processes
  

Desired Skills

• Two or more years of experience in order entry or similar preferred
• Experience with environmental monitoring
• Demonstrated ability to thrive within a small but growing organization
• Proficiency and accuracy with PC based application software including Microsoft suite of products, CRM systems and ERP systems
• Excellent team skills and ability to develop and maintain effective internal and external relationships and communications
• Strong time management skills
• Ability to complete workload with frequent interruptions

Working Environment and Physical Conditions

• Computer system data terminal
• On-site, normal office environment and minimum physical activity

Total Rewards:
Compensation: Compensation will be commensurate with the applicant's education, experience,
knowledge, skills, and abilities, as well as alignment with market data and internal benchmarks.

• Salary Range: $56,500-$62,000
• Additional Compensation: Participation in a Company-sponsored variable
  compensation plan.

Benefits Available:

• Health, Dental, and Vision Insurance.
• 401(k) matching.
• Short and Long-Term Disability.
• Group Life/AD&D Insurance.
• Employee Assistance Program.
• Will and Trust Preparation Services.
• Travel Assistance Services.
• 10 paid holidays per year (set by the company).
• 20 days of Flexible Time Off (FTO) accrued evenly throughout the year.
  

Voluntary Benefits:

• Life, AD&D, Pet Insurance, Identity Theft Protection, Legal Services.
• Flexible Spending Account (FSA) for Dependent Care.
• Health Savings Account (HSA).
• Other supplemental options.
  

Additional Benefits:

• Paid Parental Leave.
• Continuing Education Reimbursement.
• Dependent Care and Wellness Reimbursements.
  

In-Situ Inc. builds world-class environmental monitoring instruments and world-class careers!
Please apply at https://in-situ.com/about/careers/ if the above qualifications are met.

• No phone calls about this job.
• Principals only. Recruiters, please do not contact this job poster.
• Do not contact the job poster about other services, products, or commercial interests.

All qualified applicants will be considered without regard to age over 40, color, disability, gender identity, genetic information, military or veteran status, pregnancy or having a condition relating to pregnancy, national origin, race, religion, gender, and sexual
orientation.

In-Situ is an Equal Opportunity Employer