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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.
Job Description
The Sr. DCI Technician is role responsible for leading and/or coordinating strategic and tactical activities required to support sophisticated data center infrastructure including “base building” critical systems and data processing specific components, networks and systems. Collaborates with leadership, Project Managers, customers and strategic partners to address business priorities, new products or services, and sophisticated problem solving requiring good judgment and quick action. Reports to DCI Director.
Key Responsibilities
- Perform advanced level forensics, fix, and performance testing in associated infrastructure field (power, systems, networks)
- Comprehend industry terminology, trends and standard methodologies related to the physical layers of facility infrastructure and/or data processing architecture
- Perform sophisticated system configuration, cabling architecture set-up, and long-range planning
- Craft, edit and approve detailed installation, maintenance and fixing procedures
- Apply expertise and experience to analyze various data center component and system configurations to optimize performance
- Examine failures for trends and causative factors, developing and/or performing corrective actions independently. Identify root cause of failure, risk assessment and mitigation plans
- Apply sophisticated data capture, supervising and recording equipment to analyze data; make timely and effective decisions; provide recommendations to leadership; and implement solutions
- Install equipment and terminate cables while working in proximity to hazardous electrical voltages
- Install, terminate and attach network cables without interrupting adjacent business-critical connections
- Raise data center availability risks to DCI leadership
- Deliver action recommendations in support of BAU and recovery operations
- Support leaders in developing, implementing and applying policy, standards and procedures
- Lead individuals or a team of highly skilled technicians performing sophisticated operations, data processing hardware installation projects, maintenance, fix and repair of electrical, mechanical systems and components.
- High level of ITSM and Change Systems and Controls supporting all Technology platforms
- Cross-train, mentor technicians and peers in relevant skills to support department succession planning and employee development
- External contact with suppliers of materials, equipment maintenance and contractor services. These are important in maintaining current knowledge of product and services that benefit Technology
- Act as subject matter authority and provide internal and external groups with centralized systems support and consultation in alignment with agreed upon service level agreements (SLAs)
Qualifications:
- AAS, vocational, trade school education experience or equivalent in connected infrastructure field, e.g., electrical, electronics, mechanical, IT hardware, telecommunications and/or networks, BICSI Installer 2 certification.
- Demonstrated experience in Tier III-IV data center environments or equivalent
- Previous experience as a DCI Technician or equivalent
- Sophisticated knowledge of EIA/TIA cabling standards and standards.
- Ability to install and accurately perform cable testing/certification
- Certification - Equipment Manufacturers Factory or site-specific training
- Certification-Safety Training- OSHA 10, ARC Flash, Fork- lift and Arial lift
- Expertise in infrastructure or data processing-based systems and equipment, with shown analytical, problem solving and decision-making skills
- Solid grasp of Microsoft Office Suite desktop applications
- Ability to trend, graph, chart and compile data into specialized presentations
- Ability to effectively communicate complex data center subject matter to leadership and lay audiences
Salary Range: $89,000.00 to $139,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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