We are seeking a highly motivated and skilled Support Administrator with a strong understanding of Microsoft 365 (O365) and Azure Cloud to join our IT team. This mixed-role position combines technical support, system administration, cloud-based solutions management, and Microsoft 365 expertise, requiring proficiency in troubleshooting, maintaining systems, and leveraging cloud technologies to ensure smooth and efficient IT operations.
Key Responsibilities:
- Provide 1st and 2nd line IT support to end users for both on-premises and cloud-based systems, troubleshooting and resolving technical issues.
- Administer and support Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive, etc.), ensuring optimal performance and availability.
- Collaborate with other teams to diagnose and resolve issues related to Azure cloud services, Microsoft 365, and IT systems.
- Provide technical guidance and training to non-technical users on Microsoft 365 tools and systems.
- Support Microsoft Teams environments, including user management, app integrations, and troubleshooting.
- Respond to user queries via phone, email, and ticketing systems, providing timely and effective solutions.
- Plan and schedule work activities, coordinate activities with other cross-functional team members to meet day-to-day activities and project goals.
- Support and assist in the execution of IT and cloud-related projects, including migrations, upgrades, and deployments.
- Administer and maintain cloud resources in Microsoft Azure, including virtual machines, storage accounts, networks, and other Azure services.
- Monitor the performance and health of Azure-based applications and services, taking proactive steps to address issues before they impact operations.
- Manage software installations, updates, and patches for operating systems and applications.
Technical Skills:
- Expertise in Microsoft 365 applications and services (Exchange Online, SharePoint Online, Teams, OneDrive, etc.) Required.
- Proficiency in Azure services (Compute, Storage, and Networking).
- Experience with server and network administration in cloud environments.
- Basic knowledge of scripting (PowerShell, Bash, etc.) is a plus.
Experience:
- 3+ years of experience in a support administrator role with a focus on IT systems and cloud services, particularly Microsoft ecosystem.
Recommended Certifications (all are not required):
- Microsoft Certified: Microsoft 365 Certified (e.g., Microsoft 365 Certified: Enterprise Administrator Expert) is a plus.
- Microsoft Certified: Azure Fundamentals or similar Azure certification is preferred.
- Additional IT certifications CompTIA are beneficial.
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
Soft Skills
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work both independently and as part of a team.
- Attention to detail and a customer-oriented approach to support.
tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.