Vice President, Field Account Development

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

We are seeking an experienced leader to join US Small and Middle Enterprises (SME) as Vice President, Field Account Development Team. The Vice President is responsible for business development and management of a portfolio of high-value existing small to mid-size customers and executing short- and long-term strategic sales plans inclusive of engagement target, customer experience, and other opportunities to support our clients. The incumbent will lead a team of 30+ colleagues located across the West states including; California, Arizona, Utah, Oregon, Washington and Nevada and will need to share a clear vision of success in a competitive and dynamic marketplace, while coaching and managing the team by demonstrating a high level of financial fluency, underwriting experience, and collaboration.

Responsibilities

• High level of Financial Fluency and understanding of the underwriting and risk process. Must be able to identify potential client engagement opportunities and drive results through creative problem solving and excellent leadership
• Lead, mentor, motivate, and develop a team of field-based Managers and Directors of Account Development.
• In partnership with Marketing, Global Commercial Analytics, Pricing, Performance & Insights, and Senior Leadership, develop and translate sales engagement and performance strategies into executable plans.
• Initiate, develop and maintain executive level relationships and solid network of internal and external partners.
• Collaborate with peers, partners, and senior leaders to drive long-term profitability for the channel as well as colleague engagement & retention.
• Build and execute strategies to deliver on annual engagement plan, test and learn pilots and manage resource and operational challenges through capacity planning and best practices.
• Develop a robust colleague experience strategy to meet the needs of the growth strategy and ensure high level of engagement and performance of the team; manage talent pipeline, diversity, hiring and attracting talent to the team.
• Lead special projects and initiatives across the US SME segment and Global Commercial Services.
• Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
• Support Operational Excellence team in call monitoring processes to support high quality customer interactions.

Knowledge and Skills

• Strong knowledge of Financial Fluency and understanding of the underwriting and risk process
• Must demonstrate outstanding leadership, communication, and interpersonal skills.
• Knowledge of the core principles and strategies of Commercial products (Small Business and Corporate) preferred.
• Strong leadership skills with a proven ability to build a focused team that delivers results with growth in a B2B selling environment.
• Leads through trust, transparency, and collaboration to build highly engaged and compliance focused team.
• Focused and results-oriented, innovative, strategic thought leader.
• Partners and collaborates well with internal teams and business partners to identify opportunities and continue to improve product and experiences for clients.
• Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks.
• Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation.
• Ability to work in a Virtual Field-Based Working Model.

Attributes

• Leadership and ability to Inspire teams to accomplish great work together
• Strategic thinking
• Personal accountability
• Compliance focused

Requirements

• Bachelor's degree required; Master’s degree preferred
• 5 – 10 years minimum, people leadership experience, preferably in a sales, account management or operations environment with a proven track record of driving results and team engagement while maintaining a high level of focus on compliance expectations.
• Experience partnering with clients across various markets / industries
• Experience in a highly regulated industry

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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