Vice President, Marketing Business Operations, Global Commercial Services

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment.

The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It also markets small business banking and B2B solutions.

The Vice President, Marketing Business Operations will be responsible for leading GCSM into the next phase of operational excellence and control management. This individual will directly support the newly formed GCS Control Management Governance team to ensure GCSM follows the foundational governance structure to ensure day-to-day operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting. This individual will coordinate key control processes across GCSM such as PRSA, complaints monitoring, and audit findings to ensure visibility and timely compliance with our control obligations as marketers. This role will be required to work cross-functionally with key stakeholders from across the enterprise including GCS Control Management Governance, ECMX, EDDS, Marketing Transformation Office and Technology to ensure proper control management.

Key Responsibilities

• Establish foundational plans to support operational risk management within the GCSM business unit, in accordance with the GCS Control Management Governance policies and regulation.
• Ensure the systems GCSM has in place to track and identify issues are satisfactory within the risk framework established by GCS Control Management Governance.
• Uphold BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs
• Facilitate the education and understanding of risk management mitigation practices across the BU
• Own and manage all BU PRSAs (Process Risk Self-Assessment) to ensure they are accurately followed
• Own any ad hoc. Audit or Governance requests of the BU
• Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Minimum Qualifications

• Understanding of critical operational risk management lifecycle activities
• Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required
• Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
• Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
• Strong internal partner management skills with proven ability to influence & negotiate
• Strategic, analytical, problem-solving mindset; ability to problem solve and make decisions or drive to fast resolution
• Familiarity and subject matter expertise in digital, marketing, operational excellence, and/or customer centricity
• Critical thinker with the ability to continuously evolve marketing strategy based on data and analytics
• Exceptional oral and written communications skills
• A dynamic and committed people leader with proven track record of building impactful teams and cultures

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.