Water Meter Reader

As a centrally located local government, the Town of Herndon boasts a unique balance of strong sense of community and being a next generation small town that welcomes innovators, risk takers, history seekers and family-keepers. Each employee is pivotal in providing exceptional services to our citizens, such as public safety, community development, recreational activities and much more ensuring Herndon continues to provide the charm of a small town while fostering and developing the ideas of tomorrow.

The Town of Herndon has an immediate need for a Water Meter Reader in the Finance department. This department is responsible for the management of the town’s financial resources in a professional and accountable manner. As a Water Meter Reader, you will read water meters for billing purposes, deliver door hangers for delinquent accounts, turn water services on or off and respond and investigate a broad spectrum of customer inquiries and water meter issues.

In this position, you will support the Town of Herndon by:
• Reading water meters for billing purposes and, when directed, re-read water meters to resolve discrepancies and report inoperable or malfunctioning devices to the water and sewer utility crew.
• Providing water and sewer customer service, assisting customers with billing related inquiries, service questions and client concerns.
• Using the appropriate device, address questionable consumption of water such as leaking systems and inoperable or defective meters.
• Providing leak data analysis and tracks cases until resolved.
• Manipulating and analyzing billing software data to create custom monthly reports in Excel.
• Conducting logistical processing of service orders. Turning service on and off at meters, reading meters for new and canceled services.
• Assisting in the delinquency process by delivering late notices and performing service cut-offs for non-payments, restoring service once arrangements for payment have been made.
• Assisting water crews in locating meters.
• Performing office support duties.
• Assisting with the town’s water and sewer customer service counter as required.

To be successful in this role, you will need:
• High school diploma or GED is required.
• 1 year of experience in customer service/public contact position(s) by phone, email or in-person.
• One year of experience working with ERP modules related to meter reading operations.
• Valid driver’s license with acceptable record.

Hours: Monday - Friday; 8am - 5pm

Work Location:
777 Lynn Street, Herndon, VA 20170; Herndon Municipal Center
Due to the nature of a government providing services to the public all duties of this position are required to be fulfilled at the designated worksite in the town. No remote work is available.

Americans With Disabilities Act (ADA) Compliance

The Town of Herndon, VA is an Equal Opportunity Employer. In compliance with the ADA, the town will provide reasonable accommodations for qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with this employer.

Duties involve the ability to exert light, physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Requires the ability to perform semi-skilled, coordinated movements such as those required to operate computer and office equipment; some duties require visual perception and discrimination; duties require oral communication ability. Duties involve sufficient physical stamina to walk long distances at a moderately rapid pace in all weather conditions and to bend, stoop and kneel frequently throughout the day. Some tasks require visual perception and discrimination, as well as the ability to effectively, orally communicate.

Tasks may risk exposure to adverse, environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease and pathogenic substances.