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<h4>Warranty Administrator</h4>Time type: full timePosted on: January 29, 2025Job requisition id: R4513What we needSymbotic is seeking a Warranty Administrator that will be responsible for managing customer inquiries, processing orders, handling complaints, and providing administrative support to the customer service department. This person This role requires excellent communication skills, attention to detail, and a commitment to customer satisfaction. This person will be&nbsp;What we doThe Warranty Administrator is part of our Quality team and is part of the Manufacturing organization, which is responsible for driving continuous improvement practices of our systems' performance. Our quality team ensures that the products and processes meet the highest standards of quality, safety, and reliability. Their primary focus is to maintain consistency in the production of robots and automated systems that meet customer requirements and comply with industry standards. The quality team collaborates closely with various departments to ensure that quality is integrated throughout the entire product development and manufacturing lifecycleWhat you’ll do<ul><li>Interact with customers, providing information and addressing inquiries about products and services. Resolve customer complaints effectively.</li></ul><ul><li>Process customer orders, returns, and exchanges accurately and efficiently, focusing on warranty and spare parts orders.</li></ul><ul><li>Handle warranty claims from initiation to resolution, including verifying claim eligibility, coordinating repairs or replacements, and maintaining warranty records.</li></ul><ul><li>Work closely with the supply chain team to ensure the timely availability and delivery of spare parts. Assist in managing inventory levels to prevent shortages and delays.</li></ul><ul><li>Oversee the distribution of spare parts to customers, ensuring accuracy and timeliness. Coordinate with logistics providers to track shipments and resolve any delivery issues.</li></ul><ul><li>Provide administrative support to the customer service team, including preparing reports and maintaining documentation related to warranties, supply chain activities, and spare parts.</li></ul><ul><li>Maintain and update customer records in the database, including information on warranties and spare parts transactions.</li></ul><ul><li>Coordinate with other departments to ensure seamless service delivery and resolve any customer issues.</li></ul><ul><li>Monitor and track customer service metrics related to warranties, supply chain, and spare parts, identifying areas for improvement.</li></ul><ul><li>Assist in developing and implementing customer service policies and procedures, particularly those related to warranty and spare parts management.</li></ul><ul><li>Participate in training sessions to stay updated on products, services, and customer service best practices, with a focus on warranty processes and supply chain operations.</li></ul>What you’ll need<ul><li>Bachelor's degree preferred in business administration, supply chain management, or related degree preferred, or equivalent work experience.&nbsp;</li></ul><ul><li>Minimum 5 years of Customer Service experience customer service or administrative role, with experience in warranty management, supply chain, or spare parts distribution being a plus.</li></ul><ul><li>Excellent verbal and written communication skills.</li></ul><ul><li>Strong problem-solving skills and attention to detail.</li></ul><ul><li>Proficient in Microsoft Office Suite and customer service software (e.g., CRM systems).</li></ul><ul><li>Familiarity with supply chain and inventory management software is a plus.</li></ul><ul><li>Ability to handle multiple tasks and prioritize effectively.</li></ul><ul><li>A positive attitude and a strong commitment to providing outstanding customer service.</li></ul><ul><li>Ability to work independently and as part of a team.</li></ul>Our Environment&nbsp;<ul><li>Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.</li></ul><ul><li>The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.</li></ul>#LI-TS1#LI-Onsite&nbsp; Apply Now

Symbotic

Warranty Administrator

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Adult MedicineAll Locations: East BostonPosition Summary: A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Adult Medicine department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.Key Responsibilities:<ul><li>Interact professionally and respectfully with patients and staff, addressing individual needs and concerns.</li><li>Provide outstanding customer service to ensure patients feel welcomed and valued.</li><li>Maintain a positive attitude and effectively use communication devices.</li><li>Foster a team-oriented environment by demonstrating self-direction and motivation.</li><li>Independently solve problems or know when to seek guidance.</li><li>Manage patient check-out processes, including entering follow-up, referral, and X-file appointments in the system.</li><li>Review After Visit Summary instructions with patients as needed and print additional labels.</li><li>Prepare charts for the morning and assist with other opening and closing procedures.</li><li>Utilize computer systems to schedule, cancel, and confirm appointments, request records, and communicate via email or staff messages.</li></ul>Qualifications:<ul><li>High School Diploma or GED.</li><li>At least one year of experience in a medical office setting.</li><li>Proficient computer skills in a Windows environment; familiarity with medical terminology is preferred.</li><li>Bilingual in Spanish is preferred.</li></ul>Benefits:<ul><li>Medical, dental, and vision coverage</li><li>Life and disability insurance</li><li>401(k) retirement plan</li><li>Tuition reimbursement</li><li>Flexible spending and transportation accounts</li><li>Paid holidays, vacation, sick, and personal time</li><li>Staff development benefit</li><li>Excellent malpractice coverage</li><li>Pet insurance</li><li>Free parking</li><li>MBTA benefit</li><li>And much more!</li></ul>Compensation:<ul><li>Pay: Starting at $18, with potential to earn up to $27 based on experience.</li></ul>

NeighborHealth

NeighborhoodHealth

Practice Secretary

12 Administrative Jobs in Woburn, MA, USA