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It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Billing and Collection Representative is responsible for processing and submission of third party claims, denial management, and account resolution.Qualifications:• High School Diploma or GED• Minimum of one (1) year of medical billing and collection experience • Knowledge of third party billing and state and federal collection regulations preferred• Ability to prioritize and multi-task independently with little supervision• Must be self-motivated and service oriented • Excellent written and verbal communication skills• Accurate typing and data entry skills Competencies:• Satisfactorily complete competency requirements for this position.Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients.• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices.• Observe the Company's health, safety and security practices.• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.• Use resources in a fiscally responsible manner.• Promote the Company through participation in community and professional organizations.• Participate proactively in improving performance at the organizational, departmental and individual levels.• Improve own professional knowledge and skill level.• Advance electronic media skills.• Support Company research and educational activities.• Share expertise with co-workers both formally and informally.• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.Job Responsibilities:• Prepares and submits accurate billing to third party payor’s and self-pay invoices. • Identifies and resolves billing clearinghouse rejections.• Conducts root cause analysis on unpaid accounts receivable (AR) and resolves with third party payor’s.• Analyzes and resolves credit balances.• Handles incoming and outgoing customer service calls to third party payor’s, outside providers and patients/guarantors to resolve and achieve account resolution.• Processes correspondence.• Initiates and resolves technical denial appeals.• Identifies payor denial and cash fluctuation trends and escalates as appropriate.• Performs other duties as assigned.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Chapters Health System

Medicare Billing and Collections Representative

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!SIGN ON BONUS AVAILABLE. BENEFITS BEGIN DAY 1!!!! The Hospice RN is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Group (IDG), and providing palliative and supportive care to the patient/family unit.Qualifications: • Current license as RN in the state where the employee will be working • Minimum one (1) year of in-patient nursing or hospice experience for external candidates; for internal applicants, minimum of 6-months of LPN experience with hospice/home health within an affiliate • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Reliable transportation to meet visit schedule • Ability to use equipment with visual and auditory mechanisms • Ability to effectively communicate in English (verbal and written) • Flexible schedule to meet the needs of Hospice House patients • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families • Ability to physically access patient rooms, other areas of the Hospice House/Hospital/ALF, etc., and any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) within any part of the service area • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation•&nbsp;Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023Some locations may require:<ul><li>Provides reassurance on the phone to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested.</li><li>Assists the patient and family to achieve the desired comfort levels.</li><li>Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).</li><li>Completes clinical admissions for all Company services including, but not limited to:<ul><li>Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner&nbsp;</li><li>Identifies admission objections, concerns or other entry barriers and provides responses</li><li>Educates patient/family on admission requirements and addresses immediate needs</li><li>Completes informed consents and initial assessment according to regulations and Company policy</li><li>Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs</li><li>Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort</li><li>Obtains Physician orders</li><li>Completes documentation per Company policy</li></ul></li></ul><ul><li>Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.</li><li>Communicates frequently with Admissions to ensure timely follow-up.&nbsp; When assignment is complete, informs Admissions and prepares for next assignment.</li><li>Provides all necessary clinical communication timely using SBAR.</li><li>Discusses any potential needs with after-hours staff.</li><li>Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.</li><li>Obtains medical record information for the referral.</li><li>Develops strong relationships with case managers, physicians, etc. at facilities.</li><li>Works with Professional Relations Representatives (PRRs) to provide education on all available services.</li><li>Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.</li></ul> Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. • Coordinates the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient’s evolving needs. • Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices. • Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals. • Participates with the IDG to evaluate hospice referrals/admissions for level of care appropriateness. • Attends patient deaths; prepares body for transport; oversees disposal of medications. • Provides appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff. • Presents concise and pertinent oral and written reports to IDG; respects and encourages input from all disciplines. • Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. • Supervises patient care given by other nursing team members (i.e., LPNs, Hospice Aides, and contract nurses). • Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

RN-Care Coordinator HPH Hospice

POSITION SUMMARY: The Nursing Clinical Adjunct is responsible for the general effectiveness of the clinical experiences.He/she has primary responsibility for preparing and teaching clinical and/or laboratory nursing courses. The Nursing Clinical Adjunct works with the Lead Clinical Faculty, the Clinical Coordinator, and the Program Director. This position is campus-based.&nbsp;KEY JOB ELEMENTS:<ul><li>The Nursing Clinical Adjunct is an adjunct clinical faculty member who:</li><li>Supervises students in clinical practice, internships, observations, field experiences, nursing labs, and other similar course and graduation requirements </li><li>Counsels or refers students with identified clinical performance problems.</li><li>Maintains the highest moral and ethical standards as an educator, as a nursing professional, and as a responsible member of the community.</li><li>Debriefs and evaluates students in clinical practice, observations, and field experiences.</li><li>Teaches the number of hours and courses stated in the employment contract for the stated time periods.</li><li>Meets all clinicals and other scheduled responsibilities, such as office hours and meetings at the designated time.</li><li>Articulates course learning outcomes or objectives to ensure student understanding of course learning objectives and expectations.</li><li>Assists the Lead Clinical Faculty with the creation of the course/clinical syllabus </li><li>Creates course materials required to deliver course information in an understandable and interesting manner to ensure students are engaged with the course material to facilitate achievement of the course learning outcomes. </li><li>Adheres to identified office hours and is available to assist students in understanding course content and/or clinical scenarios to facilitate the comprehension of materials through one-to-one meeting or in assists students in mastering course material by being available through “office hours” and or small group sessions</li></ul>REQUIREMENTS:<ul><li>Bachelor’s degree with a Master’s degree in nursing preferred</li><li>Two years experience in the clinical specialty area </li><li>Membership in a professional association related to the area of instruction preferred.&nbsp;</li><li>Current knowledge in the area of clinical practice.</li><li>Excellent verbal and written communication skills, including the ability to build successful relationships with student populations.</li><li>Outstanding conflict resolution skills. </li><li>Demonstrated time management and detail-oriented skills</li><li>Computer-based skills (i.e., software, analytical, and report writing skills) </li><li>Demonstrated clinical competency and professional standards of practice. </li></ul>ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe, and assess. In the clinical facility, the employee may be required to perform considerable amount of walking or standing, along with operation of complex equipment. The employee may be exposed to chemicals, fumes, odors, and other potentially unsafe conditions. The employee is occasionally required to lift up to 50 pounds unless otherwise specified in the job description and may required to pass health status clearance by the affiliated agency.&nbsp; South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

South University

Adjunct Faculty, Clinical Nursing - BSN

POSITION SUMMARY:&nbsp; This position is responsible for providing student centered financial and academic counseling from prospective students through the student lifecycle.&nbsp; This position will also ensure the delivery of effective and quality service to students in the following areas: financial aid eligibility, planning, and packaging, as well as course scheduling, attendance appeals and Satisfactory Academic Progress appeals.&nbsp; This role will work in conjunction with admissions serving as both the Financial Aid Advisor and Academic Counselor in our “grad team” model.&nbsp; Responsible for timely response to requests for information, at risk student interventions and referrals to University resources, and assisting prior students seeking to return within 60 calendar days from their prior attendance. This is done through adhering to Federal/State regulations for awarding financial aid, advising students of University’s policies and procedures, and collaborating with Enrollment, Faculty, Program Directors, and University Support Services on the student’s behalf.&nbsp; This position provides comprehensive support services and serves as the primary advocate for the assigned student body, aimed to improve the student experience and retention to graduation. KEY JOB ELEMENTS:1. Assist students and parents with understanding and completing all forms and providing relevant documents related to financial aid.<ul><li>Assist with the completion of the FAFSA and review of the resulting ISIR.&nbsp; Assign the appropriate budget to the student as well as ensure timely payment of the students’ aid.&nbsp; Responsible for document collection and uploading to appropriate depository for future access as needed</li><li>Assist with alternative means of financing any remaining balance after awarding eligible federal, state, or institutional aid&nbsp;</li></ul>2.&nbsp; Maintain accurate and compliant student records with complete forms and documents to ensure accurate and timely payment of aid. 3. Create financial plans for assigned students in compliance with institutional policies and Federal regulations, communicate the plan to students and parents, and effectively explain rights and responsibilities for each aid source.4.&nbsp; Demonstrate proficiency in timely processing and disbursement of aid.5.&nbsp; Develop course schedules for new, continuing, transfer and reentry students aligned with course sequencing in the curriculum and provide advisement focused on academic progress toward graduation in the shortest time possible for the student, as applicable to their individual situation.&nbsp; 6.&nbsp; Maintain direct contact with assigned students via phone and e-mail; respond to student inbound communication within established timeframes7.&nbsp; Monitor student’s attendance, grades, academic progress, and financial responsibilities, and develop success plans for at-risk students, or those experiencing challenges, in collaboration with faculty, academic leadership and University support services.8.&nbsp; Demonstrate proficiency with understanding and communicating policies in the University Catalog, Student Handbook and Programmatic Handbooks as they relate to assigned students, such as Satisfactory Academic Progress Policy, Attendance Policies, Academic Integrity/Academic Honesty Policies, Conduct Policies and Appeals Procedures.&nbsp; Provide guidance to assigned students for academic procedures such as grade challenges or appeals.9.&nbsp;&nbsp; Facilitate new student’s acclimation to the academic environment prior to the first class by reviewing the enrollment process, providing an overview of the online classroom and reviewing graduation progression options.&nbsp; Audit student academic records regularly and determine progression towards and candidacy for graduation. 10.&nbsp; Effectively access and perform assigned duties using the Student Information System, Learning Management System and relevant databases. 11.&nbsp; Other duties as assigned by supervisor.REQUIREMENTS:<ul><li>Master’s degree preferred.&nbsp; Bachelor’s degree in a related degree required or associate’s degree with 3 years of federal or state financial aid or 5 years of related federal or state financial aid</li><li>Previous experience working with, and technical knowledge of, student financial aid programs </li><li>Academic advising or academic counseling experience preferred</li><li>Customer Service experience preferred</li><li>Strong basic computer software (MS Office) skills as well as exposure to more concentrated financial aid (Campus Vue/Campus Nexus preferred)</li></ul><ul><li>Excellent customer service skills, as well as strong written and verbal communication skills</li><li>Strong interpersonal skills with student and faculty populations</li><li>Effective organizational and problem resolution skills.</li><li>Ability to communicate and effectively act as a member of a team.</li></ul>ENVIRONMENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess.&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

Student Success Advisor

POSITION SUMMARY:Responsible for recruiting qualified applicants for admission to the University in accordance with state and federal accreditation and institution policies and regulations, consistent with the highest ethical standards. The Admissions Representative is responsible for managing time and inquiry resources to generate interest in our programs. This position will conduct a high quantity of prospect phone contacts to secure appointments and interview activity, and conduct follow-up activity with unresolved interviewees and future class applicants. They will work interdepartmentally with student support services to ensure students are maintained and successfully matriculated. Incumbent must assure that the South University philosophy is considered in carrying out the duties and responsibilities of this position: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and maintenance of an environment which is conducive to innovation, positive thinking and expansion. KEY JOB ELEMENTS: <ul><li>Accurately and completely explain educational programs, expected outcomes, student services, and financial consideration to students, parents, and educators.</li><li>Manage inquiries to achieve prompt contact and performance activity weekly goals; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals.</li><li>Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others to contact that may be interested in programs offered.</li><li>Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine appropriateness of candidates for enrollment based upon career goal compatibility.</li><li>Accurately forecast projected new students on a periodic basis for admissions leadership.</li><li>Consistently conduct follow-up meetings, monthly at a minimum, with all applicants to ensure successful matriculation.</li><li>Assist other personnel and departments with data collection and problem-solving.</li><li>Participate in appropriate recruitment and enrollment activities, including open houses, regional presentations, training sessions, orientation programs, career days, community outreach, employer partnerships, etc.</li><li>Other duties as assigned.</li></ul>REQUIREMENTS:<ul><li>Bachelor’s degree in Business or a related field and one year of successful admissions or sales experience OR Associate’s degree and three years of successful admissions or sales experience. (Salary level will be based on degree level).</li><li>Sincere interest in helping others achieve life goals.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal skills with both faculty and student populations. </li><li>Superior organizational and problem-resolution skills. </li><li>Goal-oriented and highly ethical. </li><li>Strong expertise with MS Office and field-related hardware, software packages, and systems for reporting features.</li><li>Ability to interact effectively as either a leader or as a member of a team and work collaboratively with other departments. </li><li>Ability to listen to customers (e.g. staff, etc.) and to understand and respond positively to their requests. </li><li>Ability to adapt to changing assignments and multiple priorities. </li><li>Ability to manage multiple tasks and successfully meet deadlines.</li></ul>ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email video conference and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description. South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

Admissions Representative

POSITION SUMMARY:Responsible for recruiting qualified applicants for admission to the University in accordance with state and federal accreditation and institution policies and regulations, consistent with the highest ethical standards. The Admissions Representative is responsible for managing time and inquiry resources to generate interest in our programs. This position will conduct a high quantity of prospect phone contacts to secure appointments and interview activity, and conduct follow-up activity with unresolved interviewees and future class applicants. They will work interdepartmentally with student support services to ensure students are maintained and successfully matriculated. Incumbent must assure that the South University philosophy is considered in carrying out the duties and responsibilities of this position: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and maintenance of an environment which is conducive to innovation, positive thinking and expansion.KEY JOB ELEMENTS: <ul><li>Accurately and completely explain educational programs, expected outcomes, student services, and financial consideration to students, parents, and educators.</li><li>Manage inquiries to achieve prompt contact and performance activity weekly goals; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals.</li><li>Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others to contact that may be interested in programs offered.</li><li>Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine appropriateness of candidates for enrollment based upon career goal compatibility.</li><li>Accurately forecast projected new students on a periodic basis for admissions leadership. &nbsp;</li><li>Consistently conduct follow-up meetings, monthly at minimum, with all applicants to ensure successful matriculation.</li><li>Assist other personnel and departments with data collection and problem solving.</li><li>Participate in appropriate recruitment and enrollment activities including open houses, regional presentations, training sessions, orientation programs, career days, community outreach, employer partnerships, etc.</li><li>Other duties as assigned.</li></ul>REQUIREMENTS:<ul><li>Bachelor’s degree in business or a related field and one-year successful admissions or sales experience OR associate’s degree and three year’s successful admissions or sales experience.&nbsp; (Salary level will be based on degree level). </li><li>Sincere interest in helping others achieve life goals.</li><li>Excellent written and verbal communication skills. </li><li>Strong interpersonal skills with both faculty and student populations.&nbsp; </li><li>Superior organizational and problem resolution skills.&nbsp; </li><li>Goal oriented and highly ethical.&nbsp; </li><li>Strong expertise with MS Office as well as field related hardware and software packages and systems for reporting features.&nbsp;</li><li>Ability to interact effectively as either a leader or as a member of a team and work collaboratively with other departments. </li><li>Ability to listen to customers (e.g. staff, etc.) and to understand and respond positively to their requests.&nbsp; </li><li>Ability to adapt to changing assignments and multiple priorities.&nbsp; </li><li>Ability to manage multiple tasks and successfully meet deadlines.&nbsp;</li></ul>ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email video conference and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description. South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

POSITION SUMMARY: &nbsp; The successful candidate will be responsible for answering all switchboard phone calls, greeting and directing visitors in a friendly and customer focused manner and providing administrative support for the enrollment processes.&nbsp; Incumbent must assure that the South University philosophy is considered in carrying out all duties and responsibilities.&nbsp; This philosophy includes the provision of quality services to clients; development, growth, involvement, and recognition of employees; application of sound economic principles; and maintenance of an environment which is conducive to innovation, positive thinking and expansion. KEY JOB ELEMENTS: <ul><li>Responsible for answering incoming calls. Route calls promptly and correctly to the proper staff person or voicemail, correctly and politely take messages when necessary. </li><li>Greet visitors in a friendly, welcoming and professional manner. Ensure campus visitors sign in, receive parking authorization, name tags, and receive escort to the individual assisting them.</li><li>Support the enrollment processes with tasks such as ordering and student transcripts, verifying transcripts are received and processed, and conducting student verifications </li><li>Assist as necessary with planning and execution of special admission events. </li><li>Maintain appointment calendar for admissions, financial aid and academic counseling; assist with confirming appointments and rescheduling as needed.</li><li>Inventory and maintain marketing materials and promotional items</li><li>Assist with data entry, scanning documents, e-mailing processing requests and follow up, and special projects as needed. </li><li>Assist with the execution of direct mail and bulk mail projects. </li><li>Perform any other duties as needed.</li></ul>REQUIREMENTS:<ul><li>Bachelor’s degree preferred </li><li>Experience with a multiple line busy switchboard. </li><li>Strong customer service and organizational skills. </li><li>Basic computer literacy and ability to type a minimum of 30 words per minute. </li></ul>WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description. South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive

Receptionist

Job Title Director of External Partnerships Requisition Number RE50095 Working Title Department Name 3DH00:Auxiliary Services Administration Work Location Lexington, KY Grade Level 50 Salary Range $81,640-138,798/year Type of Position Staff Position Time Status Full-Time Required Education MA Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 6 yrs Required License/Registration/Certification None Physical Requirements Lifting, pushing, or pulling of objects up to 25 lbs, sitting/standing for long periods of time, repetitive motion Shift 40 hours Monday-Friday May be required to work weekends and other nontraditional work hours. Travel will be required. Job Summary The Director of External Partnerships at the University of Kentucky will play a critical role in advancing the institution’s global engagement strategy by cultivating and maintaining strong relationships with various key business partners, education agencies, other universities, and various government entities. This position is responsible for fostering long-term, mutually beneficial partnerships that enhance the University’s global reach and reputation. Serving as a primary liaison to industry leaders, the Director works to align workforce needs with academic initiatives—creating valuable opportunities for students, alumni, and faculty through strategic collaboration and shared outcomes. The director is a team-oriented leader who collaborates with various internal and external stakeholders to create opportunities for partnership in areas such as Student Success, Philanthropy, Economic Development, UK Healthcare, etc. The director will play a critical role in enhancing UK and the Smart Campus’ visibility, reputation, and overall impact through various companies and connections. Goals for Director of External Partnerships <ul><li>Develop and strengthen reciprocal relationships with national and global partners that engage the academic, cultural, social, and intellectual strengths as well as the mission at the University of Kentucky.</li><li>Cultivate partnerships to increase knowledge, understanding and interest in the University of Kentucky, its student body, and the Commonwealth of Kentucky.</li><li>Collaborate with internal stakeholders around opportunities and areas to improve experiences and interactions between UK and internal/external constituents.</li></ul> IEBC (Internal Employee Being Considered).&nbsp; Skills / Knowledge / Abilities Established track record of successfully managing and growing strategic partnerships Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders. Trusted leadership and team management skills Proven initiative and resourcefulness Excellent project management and organizational skills Ability to work collaboratively across departments and with external partners Demonstrated ability to think strategically and develop innovative solutions Knowledge of higher education trends, challenges, and opportunities Willingness to travel to meet with partners or attend conferences and events Does this position have supervisory responsibilities? Yes Preferred Education/Experience Deadline to Apply 05/01/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Director of External Partnerships

Job Title STEPS CRM Administrator - Salesforce Requisition Number TE08789 Department Name 81300:EXTENSION FIELD PROGRAMS Work Location Lexington, KY Salary Range $30.00 - $40.00/hour Type of Position Temporary Position Time Status Full-Time Required Education Bachelor’s degree or Master’s degree (preferred) in computer science, information technology, engineering, or a related field. Required Related Experience Previously developed or worked on a team that developed a Salesforce Org. Worked on developing and implementing a CRM. Database development/administration and experience in project management. Required License/Registration/Certification Physical Requirements Sitting, standing, walking, working at a computer for extended periods. Shift Work Shift Generally M-F 8 am-5 pm Expected # of Hours Per Week 40 Job Summary The STEPS CRM Administrator – Salesforce (System Architect) is responsible for designing and maintaining the Salesforce Org architecture for Cooperative Extension. This role involves close collaboration with Extension and IT professionals to ensure the CRM system aligns with strategic priorities and supports key Extension outcomes. Key Responsibilities: • System Architecture: Design and build the Salesforce Org architecture; align CRM features with strategic Extension goals; collaborate with Extension, IT, and UK Salesforce teams to implement improvements; lead training for initial CRM users. • Data Management: Ensure data integrity through governance and cleansing processes; improve data methodology; evaluate labor and cost efficiency of database processes; collaborate with development teams and UK Salesforce staff on data-related specifications. • Teamwork: Lead cross-functional teams in defining and executing CRM strategies; contribute to user guides, policy creation, and adoption of CRM best practices; foster continuous improvement in system design and usage. • Documentation: Develop comprehensive documentation on system design, performance, and updates; communicate effectively with leadership regarding system changes, maintenance, and impacts. Skills / Knowledge / Abilities One or more of the following certificates: Salesforce Administrator, Salesforce Application Architect, System Architect, and Technical Architect are preferred. Does this position have supervisory responsibilities? No Preferred Education/Experience Master’s degree in computer science, information technology, engineering, or a related field. Deadline to Apply 05/01/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

STEPS CRM Administrator - Salesforce

Job Title Senior Contract Manager Requisition Number RE50096 Working Title Department Name 40420:Office of Technology Commercialization Work Location Lexington, KY Grade Level 48 Salary Range $62,941-103,834/year Type of Position Staff Position Time Status Full-Time Required Education JD Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 4 yrs Required License/Registration/Certification None Physical Requirements Sitting at a computer workstation for extended periods of time; repetitive motion tasks; effectively communicating with individuals from diverse backgrounds; intermittent job related travel. Shift Monday -Friday 8:00am-5:00pm, additional hours as needed Job Summary UK Innovate’s Technology Commercialization team at the University of Kentucky conducts its commercialization activities to create a partnership culture that is focused on strong relations with our stakeholders, transparency and customer service. The Contracts Manager will report to the Sr. Associate Director for Contracts and work collaboratively with other team members to draft, negotiate and manage agreements related to the commercialization and partnering efforts of UK Innovate. The Contracts Manager will be responsible for working with faculty innovators and third parties to draft and execute contracts including intellectual property licenses, options, inter-institutional agreements, transfer agreements (NDAs, MTAs, DUAs), collaboration and other agreements as needed to consummate partnerships to move technologies of the University to market. The primary responsibilities of this position will include but not be limited to:drafting, negotiating and finalizing commercialization and intellectual property related agreements, collaborating with innovators, potential licensees, and other institutions to establish, memorialize through appropriate contracts and help implement frameworks for partnerships and commercialization efforts; working with other UK Innovate team members to strategize appropriate agreement frameworks in connection with the above; creating and updating agreement templates, documents and related policies for continuous improvement in process efficiencies relating to the negotiation and drafting of agreements, contract execution and monitoring of existing agreements to ensure contractual compliance. Growth in intellectual property licenses and agreements consummating commercialization and innovation partnerships is a priority at UK and serves as a major performance metric for the research enterprise in the University’s 2020-2025 strategic plan. This position is eligible for a fully remote work arrangement. Candidates must reside in the United States to be eligible for this work arrangement. Skills / Knowledge / Abilities Does this position have supervisory responsibilities? No Preferred Education/Experience Drafting, negotiating and managing agreements related to the commercialization and partnering efforts preferred. Experience with commercialization and intellectual property related agreements preferred. Deadline to Apply 05/22/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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