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Salary Range:$25.00 To $26.00 HourlyAre you passionate about delivering exceptional customer service in a healthcare setting? Do you want to&nbsp;work for an organization that promotes growth and development?&nbsp;Here at Men's Health Foundation, we envision a world where inequity and stigma do not separate people from healthcare. &nbsp;Why Men's Health Foundation?&nbsp;Men's Health Foundation is seeking compassionate, mission-driven individuals. We believe that by reimagining how healthcare is delivered, we can help create greater health equity for those most at risk, breaking down barriers to care. We welcome all backgrounds, gender identities, and expressions.We recognize our staff as the heart of our organization and seek to provide a generous and competitive benefits package to support our employee's well-being. We offer the following:&nbsp;<ul><li>Medical, Dental, Vision, Life, and LTD insurance (may be eligible on the 1st of the month following the date of hire)</li><li>12 Paid Holidays (including 1 mental health day)</li><li>401(k) Retirement plan (may be eligible for employer matching up to 4% following completion of 90th day of employment)</li><li>Flexible Spending Account (FSA)</li><li>40 hours of sick pay (following completion of 90th day of employment)</li><li>120 hours of PTO accrued within the 1st year of employment</li></ul>We seek team members who embrace and champion diversity, as our work within the LGBTQ+ community promotes positive sexuality and inclusivity. Candidates should be comfortable with exposure to imagery, events, and materials that reflect our culture of acceptance and expression, ensuring alignment&nbsp;with our values.Join Our Team as a Patient Access Specialist!As a Patient Access Specialist (PAS), you’ll be at the heart of our patient experience, staffing the front desk, checkout, and call center. In this versatile role, you’ll handle essential tasks like patient registration, scheduling, managing calls, and other customer service-related responsibilities. You’ll also play a key role in verifying insurance, addressing customer concerns, and resolving minor complaints to ensure our patients consistently receive the highest quality service.If you’re passionate about making a positive impact in a healthcare setting, this role offers a dynamic opportunity to contribute to an exceptional patient experience. &nbsp;What You'll Do:Patient Confidentiality &amp; Customer Service<ul><li>Maintain strict patient confidentiality in line with HIPAA regulations</li><li>Deliver outstanding customer service in alignment with our Customer Service Performance Standards</li><li>Handle patient interactions—both calls and visits—professionally and courteously</li><li>Address challenging situations, answer questions, and resolve minor complaints with empathy and efficiency</li><li>Keep open lines of communication with providers, medical assistants, and staff, working as a team to support patient care</li><li>Maintain up-to-date knowledge of our organization’s services and upcoming events relevant to patient needs</li></ul>Registration<ul><li>Welcome patients and guide them through the registration process using our Electronic Medical Record (EMR) system</li><li>Scan and upload essential patient documents, including IDs, insurance cards, and disclosures, into the EMR</li><li>Verify and update patient demographics at every visit</li><li>Assist patients with completing necessary forms and documentation&nbsp;</li><li>Manage payments at the time of service, including cash box security and daily reconciliation</li><li>Monitor patient flow from registration to treatment, ensuring all concerns are met by checkout</li><li>Mails documents on an as-needed basis&nbsp;</li><li>Ensures the waiting and reception areas are kept neat, clean, and safe from any hazards and reporting on any damages</li><li>Monitors and ensures office supplies and forms are available for the day-to-day office operation</li></ul>Scheduling Duties:<ul><li>Answer a high volume of patient calls courteously, managing tasks within your scope and routing others as needed.</li><li>Accurately enter new patient information in the EMR and update records for existing patients.</li><li>Obtain and verify demographics and insurance information</li><li>Verify insurance eligibility and demonstrate understanding of contracted payors</li><li>Identify patient needs, resolve inquiries, and schedule or modify appointments accurately and efficiently.</li></ul>Additional Duties:&nbsp;<ul><li>Provide support at other sites as needed.</li><li>Perform additional duties as assigned.</li></ul>Qualifications:<ul><li>High School diploma or equivalent.</li><li>Ability to stay calm and professional in a fast-paced, dynamic environment.</li><li>Positive attitude and professional appearance.</li><li>Strong attention to detail, timeliness, and a commitment to continuous improvement.</li><li>Excellent communication and customer service skills.</li><li>Familiarity with EMR applications is a plus. &nbsp;</li></ul>If you're ready to make a difference and provide outstanding service to our patients, we’d love to hear from you! Join our team and help us deliver high-quality care with a smile.

Men's Health Foundation

Patient Access Specialist

Customer Care Reps (Work from Home)Positions are full-time, work from homeMonday-Friday: 1st shift (no weekends) actual shifts may vary anywhere between the hours of 8AM – 6PM ESTHourly rate: $19.50 per hourIt’s an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.As a WellSense&nbsp;Member Service&nbsp;Representative, you’ll serve as the first line of support for our stakeholders by providing accurate and thorough information to current and prospective members, providers and internal customers about our various health plans. In this role, you’ll make a difference for others every day. This role has also proven to be an excellent starting point for long-term growth and advancement in our company.&nbsp;Our Investment in You:<ul><li>Full-time remote work<ul><li>WellSense Health Plan is only able to employ in the following states: Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin</li></ul></li><li>Paid 10-week training period<ul><li>Bring your enthusiasm and people skills, and we will train you on the health insurance business and how to confidently resolve inquiries</li></ul></li><li>Excellent benefits program, including a no-premium health insurance option</li><li>One-on-one mentoring and on-the-job training<ul><li>New hire buddy program, Team Assist Line and Ulysses Learning, a leader in customer service and call center learning programs</li></ul></li><li>Opportunities to increase your title and pay based on demonstrated knowledge, abilities and performance</li><li>Recurring annual cash retention bonus for remaining within the Customer Care position</li><li>Internal employee application program to grow into roles in other departments</li><li>Recognition and rewards for high performance and improvement</li><li>Employee resource groups for corporate diversity and inclusion initiatives&nbsp;</li></ul>Key Responsibilities:<ul><li>Utilize appropriate resource materials to own interactions in order to effectively and accurately interpret‚ respond and resolve customer inquiries and problems while delivering outstanding service as a means to build loyalty, improve retention, and satisfy best-in-service goals and objectives</li><li>Respond to a high volume of incoming calls from members and providers (call length can vary widely, from five minutes to 45 minutes or more)</li><li>Maintain knowledge of WellSense contracts and policies and effectively interpret information</li><li>Employ strong interpersonal skills to handle difficult calls courteously and professionally</li><li>Document calls in accordance with departmental policies</li><li>Work with peers to solve problems and promotes teamwork</li><li>Meet or exceed department’s quality and productivity goals</li><li>Perform other duties as assigned</li></ul>QualificationsEducation:<ul><li>High school diploma or equivalent required, bachelor’s degree preferred</li></ul>Experience<ul><li>Prior professional work experience, ideally with customer service<ul><li>It’s ok if you haven’t worked in a call center before, we will train you</li></ul></li></ul>Competencies, Skills, and Attributes:<ul><li>Outstanding customer service skills</li><li>Excellent verbal and written communication skills</li><li>Strong organizational skills with the ability to prioritize a high volume of adjustment requests, multi-task and prioritize work</li><li>Ability to make reasonable and sound business decisions based on established standards and guidelines</li><li>Working knowledge of Microsoft Office products</li><li>Bilingual in Spanish, Portuguese, Haitian Creole or other language is highly desirable</li><li>Able to comfortably work from home with access to a high-speed internet connection</li><li>Regular and reliable attendance</li><li>Ability to work overtime during peak periods</li></ul>About WellSenseWellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly hired employees

WellSense Health Plan

Member Service Representatives - Work from Home

Bonneville Power Administration is a federal nonprofit wholesale power marketer operating in the Northwest region. They sell carbon-free electricity from federal dams and a nuclear plant, while managing the transmission grid and supporting fish and wildlife programs. BPA offers work/life balance, values veterans, and provides opportunities for anyone seeking an exciting and challenging work environment to consider a career with us.Role DescriptionThis is a full-time hybrid role for a Market Research &amp; Modeling Project Manager at Bonneville Power Administration in Portland, OR with flexibility for some remote work. The Project Manager will be responsible for overseeing market research projects, designing questionnaires, applying analytical skills, and managing research initiatives.Please read the entire announcement and all the instructions before you begin an application.HOW TO APPLY: External Application Link(s):&nbsp;&nbsp;25-BPA-43052-12598575-DE:&nbsp;<a href="https://www.usajobs.gov/job/780213300" target="_blank">https://www.usajobs.gov/job/780213300</a>&nbsp;&nbsp;25-BPA-43052-12598574-MP:&nbsp;<a href="https://www.usajobs.gov/job/780211800" target="_blank">https://www.usajobs.gov/job/780211800</a>&nbsp;&nbsp;Open &amp; Close date:&nbsp; Open: 11/06/2024 Close: 11/17/2024LOCATION(s) Portland, ORSALARY: $ 93,543 - $121,601 per yearDUTIES:The purpose of this position is to lead and perform energy efficiency evaluation and research in the Planning and Evaluation group. This includes market research to quantify momentum savings and evaluation of BPA's programs.As a Market Research &amp; Market Modeling Project Manager (Public Utilities Specialist), you will:<ul><li>Develop the strategy, design and implementation of market research and/or evaluations for BPA energy efficiency programs.</li><li>Oversee contractor implementation of market research activities, including development of research strategies, methodologies, and models.</li><li>Oversee contractor implementation of energy efficiency evaluations, including billing analysis, engineering analysis, review of statistical models and cost-effectiveness analysis.</li><li>Conduct technical analysis and review of energy efficiency evaluations and/or market research projects.</li><li>Oversee development of evaluation and/or research reports.</li><li>Provide oversight of contractor work deliverables and support manager in procuring contract resources.</li><li>Manage the budget for evaluation and/or market research and support manager in developing annual budget proposals.</li><li>Perform internal and external engagement on market research and/or evaluation.</li><li>Collaborate with BPA's customers and other regional stakeholders to present and seek feedback on plans, strategies, data collection, analysis and results.</li><li>Track new research and evaluation activities used by other utilities nationally and internationally for applicability to BPA and the Northwest.</li></ul>REQUIREMENTS: Conditions of Employment<ul><li>Must be a U.S. Citizen or National.</li><li>This employer participates in the e-Verify program.</li><li>Males born after 12/31/1959 must be registered for Selective Service.</li><li>Suitable for Federal employment, as determined by a background investigation.</li><li>May be required to successfully complete a probationary period.</li><li>This position does not support remote work. You will be required to report physically to the official reporting worksite as specified by the supervisor, but no less than 3 days per pay period.</li><li>Selectee will be required to complete the Office of Government Ethics Standard of Confidential Financial Disclosure Report (OFGE450e) within 30 days of employment and annually.</li></ul>QUALIFICATIONS:&nbsp;SPECIALIZED EXPERIENCE REQUIREMENTS:A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level [GS-11] in the Federal service. Specialized experience for this position is defined as:&nbsp;1) PROJECT MANAGEMENT: Successfully managing large and complex research or evaluation projects with a variety of stakeholders in energy efficiency or demand response or conservation or distributed energy resources or demand flexibility or energy fields; and&nbsp;2) TECHNICAL COMPETENCE: Leading the implementation of technical market research or evaluation projects of programs in energy efficiency or demand response or conservation or distributed energy resources or demand flexibility or energy fields.&nbsp;"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.You must meet all qualifications and eligibility requirements by the closing date of this announcement.&nbsp;EDUCATION:There are no specific education requirements or substitutions of education for experience for this position.REQUIRED DOCUMENTS:&nbsp;To apply for this position, you MUST provide a complete application package.&nbsp;&nbsp;(See Required Documents section on application).Please read the entire announcement and all the instructions before you begin an application.&nbsp;To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. A complete application package must be submitted by 11:59 PM (EST) on the announcement closing date to receive consideration

Bonneville Power Administration (BPA)

Market Research & Market Modeling Project Manager (Public Utilities Specialist)

<h2>Company Description</h2>Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.<h2>Job Description</h2>Join Dairy Queen, one of the most iconic brands in the Quick Service Restaurant (QSR) space, as we continue to innovate and elevate our digital presence. Dairy Queen is seeking a strategic, results-driven leader to join our Marketing team as the Director of Loyalty and CRM. This role will drive the overall strategy and execution of Dairy Queen’s loyalty program and CRM initiatives, creating meaningful, data-driven experiences that enhance customer engagement, increase lifetime value, and grow brand loyalty. The Director of Loyalty and CRM will lead the development and optimization of Dairy Queen’s digital marketing and loyalty efforts, partnering closely with cross-functional teams to deliver best-in-class customer experiences across all channels.Loyalty &amp; CRM Strategy and Execution<ul><li>Develop and execute a comprehensive loyalty and CRM strategy that aligns with Dairy Queen’s business goals to enhance brand loyalty, drive incremental guest behavior, and grow program enrollment.</li><li>Create a seamless end-to-end customer experience for Dairy Queen’s loyalty program across all digital touchpoints, including the app, website, email, and in-store activations, ensuring consistent program branding and campaign execution.</li><li>Leverage data insights to create segmented and personalized campaigns that drive program growth and increase guest frequency.</li><li>Implement a data-driven approach to segment and personalize messaging across digital channels (email, SMS, push notifications), delivering tailored, relevant experiences that engage customers and drive incremental visits.</li><li>Develop multi-year roadmaps for loyalty and CRM initiatives, setting clear objectives and KPIs to guide long-term strategy, while optimizing current performance.</li><li>Manage the loyalty marketing calendar and go-to-market activities to drive consistent execution of program promotions across channels.</li><li>Monitor and analyze campaign performance data, providing actionable insights and recommendations to optimize loyalty and CRM efforts.</li></ul>Cross-Functional Leadership &amp; Collaboration<ul><li>Partner with internal teams, including Marketing, IT, Operations, and Franchise Support, to align on loyalty program strategies and ensure flawless execution.</li><li>Serve as a key liaison to the franchisee community, leading training and education efforts on loyalty and CRM best practices.</li><li>Manage relationships with external vendors and agencies, overseeing contract negotiations, performance evaluations, and the integration of vendor solutions into broader marketing strategies.</li></ul>Insights &amp; Reporting<ul><li>Utilize consumer insights and analytics to measure program effectiveness, identify areas for improvement, and inform strategic decisions.</li><li>Develop and present detailed reports to leadership, highlighting program performance and recommending data-informed actions for continuous improvement.</li><li>Implement a test-and-learn approach to optimize the loyalty and CRM program, ensuring Dairy Queen remains at the forefront of digital innovation.</li></ul><h2>Qualifications</h2>Qualifications<ul><li>Bachelor’s degree in marketing, business, or a related field; MBA preferred, or equivalent combination of work experience and education.</li><li>8+ years of experience in loyalty, CRM, or digital marketing, with a focus on developing and implementing large-scale programs.</li><li>Strong experience in retail, QSR, or CPG industries preferred.</li><li>Proven track record of leading cross-functional teams and managing complex, multi-channel marketing initiatives.</li><li>Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.</li><li>Advanced analytical skills with the ability to translate complex data into actionable insights and business strategies.</li><li>Proficiency with CRM tools and platforms (e.g., Braze) and an understanding of data management and mar-tech solutions.</li><li>Highly collaborative, entrepreneurial, and adaptable, with the ability to thrive in a fast-paced, dynamic environment.</li></ul>Key Competencies:<ul><li>Strategic Vision: Ability to develop and execute a long-term vision for Dairy Queen’s loyalty and CRM programs, balancing short-term wins with long-term goals.</li><li>Data-Driven Decision Making: Strong analytical mindset, utilizing data to guide strategy and measure success.</li><li>Collaboration &amp; Influence: Effective at leading cross-functional teams and managing multiple stakeholders.</li><li>Customer-Centric Mindset: Passionate about creating meaningful experiences that build brand loyalty and enhance customer relationships.</li></ul><h2>Additional Information</h2>All your information will be kept confidential according to EEO guidelines.&nbsp;BenefitsOur benefit package supports the well-being of our employees and their families.&nbsp; Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more!&nbsp; To learn more about our great benefit offerings,&nbsp;<a href="https://idq4.sharepoint.com/:b:/s/HumanResources/ETd5qbtK9IpGmVraMF11l9YBdW7XfZQ9QDSPSzdEYt6w_w" target="_blank">Click Here.</a>Work EnvironmentMost positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 2 collaboration days a week.&nbsp; Additional in office time may be required to support team/project needs.&nbsp; Positions will be identified as “remote eligible” when consideration will be given to candidates outside of drivable distance to our Bloomington office.Our Commitment to Diversity, Equity and InclusionWe are committed to creating a culture of diversity, equity and inclusion for all who touch DQ.&nbsp; We believe in and commit to fostering a community where employees bring their authentic selves to work; where we recruit, engage and retain employees, franchise owners and suppliers with diverse background and identities; and where everyone feels welcome engaging with our DQ brand.IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program.&nbsp;&nbsp;You must be work authorized in the United States without the need for employer sponsorship.

Director of Loyalty and CRM

The Account Manager is responsible for partnering with the Director of Account Management to build, execute, deliver, and measure client programs and campaigns that build long-term client relationships and deliver client business goals. This role is also accountable for managing the delivery of assigned client work on strategy, time, and budget working cross-functionally.The Account Manager will work closely with the Director, Account Management, and cross-functionally with the operations team to support the development and set up of client plans and programs, including strategy/insights, targeting, segmentation and personas, customer journeys, messaging, and creative direction, omnichannel campaign development, digital, measurement metrics, and program management, budgeting, and timeline.Essential Duties &amp; Responsibilities:Client Account Management<ul><li>Collaborate with the Director of Account Management to build long-term relationships through understanding the client’s business and successful program development and implementation for his/her assigned clients.</li><li>Act as an extension of the client’s team by working to continually manage client follow-up (obtaining assets, approvals, document signatures, etc.) and program setup (operations systems, omnichannel systems, metrics working with cross-functional teams).</li><li>Works cross-functionally with new business development to understand new opportunities, help build pitches, and onboard new clients transitioning them from new business to an ongoing established linqd. client.</li></ul>Client Strategy Development<ul><li>Collaborate with the Director of Account Management to understand the building industry broadly and apply this knowledge to custom client linqd. solutions.</li><li>Understand the client strategic brief and the program that has been sold and work to identify the client and program set-up, management, reporting, budget, and timeline needs.</li><li>Understands the creative brief that translates the strategic brief to the messaging and creative that will be developed and is able to use this information to follow on with the client to obtain assets or approvals as needed.</li><li>Act as the trusted contact to his/her assigned clients in the following areas:<ul><li>Program status (timeline, budget, next steps, or assets)</li></ul></li><li>Coordination of client-specific content (new or existing) into marketing tools.</li><li>Identification and analysis of key metrics to measure program success and linqd.’s strategic contribution.</li><li>Utilize business intuition and experience to anticipate client and industry marketing concerns and proactively address them.</li><li>Works cross-functionally with operations, analysis, insights and planning and the omnichannel team to manage successful client implementation and operations across all programs.</li><li>Works with the Director of Account Management to oversee the development of all client program creative, channels, and reporting metrics.</li><li>Leads periodic client review meetings for assigned clients keeping the client informed on the strategy, the linqd. value to the client, and the program metrics.</li><li>Coordinate with analysis, insights and planning and the omnichannel team to ensure adequate systems integrations are in place for the execution of multi-channel, multi-touch digital marketing programs.</li><li>Must maintain and keep the confidentiality of all customers, clients, and company information in accordance with the confidentiality agreement signed at the commencement of employment with linqd.</li><li>Follows all linqd. team processes, system use, and policies.</li><li>The above job duties and responsibilities are not intended to be an all-inclusive list of duties and standards of the position.</li></ul>Client OperationsCore Competencies &amp; Experience:<ul><li>At least three years of experience in an account management role working in an Agency, Consultancy, or marketing role in a B2B, B2C, or preferably a B2B2C company.</li><li>Prefer building industry experience or related multi-channel/multi-audience industry (B2B2C).</li><li>Marketing-related background, including product or brand management support experience. Three (3) plus years of experience.</li><li>Understanding of digital with the ability to talk in an informed manner about marketing programs.</li><li>Ability to analyze program metrics and provide insights and optimization recommendations to the team or client.</li><li>Proficient in Microsoft 365, with strong skills in data analysis using Excel and data visualization tools such as Tableau.</li><li>Experienced in using CRMs, including Salesforce and HubSpot.</li><li>Forward-thinking and proactive, with the ability to anticipate needs and act without waiting for instructions.</li><li>Must understand or learn the industry, market, and product/service trends affecting our client’s competitiveness.</li><li>Exceptional interpersonal skills, leadership by example.</li><li>Personal and team organizational, project-management, and time-management skills.</li><li>Ability to work under pressure whilst maintaining a cool outlook. Thriving in an environment that never stops is a must.</li><li>A personable and professional character that will allow you to build client rapport.</li></ul>Education Requirements:BS/BA degree (Marketing, Business, Communications, or related fields preferred), MBA preferredPhysical Requirements: (with or without reasonable accommodations)The physical requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the requirements include prolonged periods sitting at a desk and working on a computer and repetitive motions. The ability to travel on a regular as-needed basis, to meet with clients, business partners, and vendors.

Account Manager

Join Delta Dental of Oklahoma, the leading dental benefits provider in the state of Oklahoma.Looking for someone that wants to make a difference and values working in a Customer Service department with a culture that instills in each employee the feeling of respect, trust, performance, collaboration, responsibility, accountability and commitment.This position will work 40 hours per week.Equal Opportunity Employer - Minority/Female/Disability/Veteran &nbsp;DUTIES:The Customer Service Department is a team of professionals devoted to improving the experience of various constituents (Individual New Sales, Subscribers/Members, Discount Plan Holders, Providers, Clients, Brokers and internal DDOK staff) in Oklahoma and throughout the Continental United States. The various constituents call to resolve issues concerning their dental benefits, enrollment, and website issues. As such, answering the phone is one of the key components of this department. Employees in the Customer Service Department, as the Operator for the organization, render assistance, answer questions and represent the company as the 'Face' of DDOK, specifically as dental benefit experts. Successful team members demonstrate superior customer service skills and are adept at typing, verbal communication, telephone communication, numeric reasoning and computer skills. Reliability is also a key requirement for Customer Service team members.Great service means managing the relationships, the experience must be more personable and personalized; valuing the customer's intelligence and reducing the effort that they must make to communicate with you and resolve their issues.Effort reduction for the customer is the goal. Customer service representatives help customers do this by being good troubleshooters, shielding customers from the complexities on the back end, and helping them navigate complexities on the front-end. Breaking down and simplifying complexity. &nbsp;QUALIFICATIONS:<ul><li>HS Diploma or equivalent required</li><li>Must type 25 WPM</li><li>Previous customer service and general office experience with computers, telephones, calculators and the use of business etiquette is required</li><li>Must have excellent organizational skills with listening, troubleshooting, analytical, oral and written communication skills</li><li>Dental or claims processing, insurance knowledge and/or dental office experience is a plus</li><li>Enjoy engaging with customers</li><li>You're able to empathize with customers in a genuine way that lets them know you care about their issues</li><li>Problem solver</li></ul>

Delta Dental of Oklahoma

Customer Service Representative

The Housing &amp; Homeless Services Manager facilitates the development of quality, affordable housing opportunities, programs, and services that are responsive to the needs and preferences of recipients within the least restrictive setting possible. The position works collaboratively with state and federal agencies, community programs, housing authorities, stakeholders, and advocacy organizations. This position develops and maintains affordable housing development and homeless services initiatives and grants.A minimum of 2 years’ experience in research, grant writing/administration, and analytical and quantitative presentation experience is required. Minimum of 2 years experience working with individuals.&nbsp;

City of Salisbury

Housing & Homeless Services Manager

SummaryIf you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.Job DescriptionRole MissionAs a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.Key AccountabilitiesTeam<ul><li>Working on the selling floor, you will be in constant contact with your team, supporting and coaching&nbsp;where needed, ensuring a consistent client experience;</li><li>Provide support and regular feedback to Client Advisors to ensure their development is ongoing and&nbsp;their motivation and sense of engagement is high;</li><li>Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;</li><li>Lead morning briefings as and when required, delivering key business communication and&nbsp;daily&nbsp;objectives;</li><li>Develop and lead cross category focus, ensuring your team can and do sell all&nbsp;categories&nbsp;across all floors;</li><li>Conduct regular and monthly performance conversations, discussing results, opportunities and developing action&nbsp;plans;</li><li>Participate in attracting, recruiting, and onboarding a high performing team;</li><li>Monitor your team’s adherence to company policies and procedures; following up when&nbsp;needed.</li></ul>Client<ul><li>Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset;</li><li>Develop a client engagement mindset, with the purpose of building long lasting relationships with&nbsp;clientele;</li><li>Achieve business objectives by utilizing the company consumer management client segmentation strategy;</li><li>Full&nbsp;utilization&nbsp;of the various&nbsp;clienteling&nbsp;tools to activate, retain and grow team and personal client base;</li><li>Lead the execution of&nbsp;clienteling&nbsp;activities with your team, developing actions to reach clear goals and&nbsp;KPIs;</li><li>Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure&nbsp;clienteling&nbsp;excellence;</li><li>Lead by example on the selling floor in embracing the Gucci selling ceremony;</li><li>Manage the customer flow on the selling floor to ensure all clients are attended to and exceptional&nbsp;service is delivered;</li><li>Manage and resolve customer service issues with the end goal of retaining the client relationship.</li><li>Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities;</li><li>Monitor monthly consumer management database reporting;</li><li>Strong grasp on KPI’s and ability to strategize when performance standards are not met;</li><li>Fully support and align with all key business initiatives and new product launches;</li><li>Lead and support company driven local events and product launches, ensuring client attendance and sales results are met;</li><li>Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.</li></ul>Product<ul><li>Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;</li><li>Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;</li><li>Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;</li><li>Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors;</li><li>Utilize digital platforms to support store and online product sales.</li></ul>Operations<ul><li>Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures;</li><li>Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;</li><li>Support and maintain visual merchandising standards set by the WW headquarters;</li><li>Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines;</li><li>Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures;</li><li>Responsible for tracking all special orders through merchandising communication;</li><li>Weekly communication of bestseller needs through the Business Planning replenishment program.</li></ul>Key Requirements<ul><li>Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;</li><li>A Bachelor’s Degree in a related field is preferred;</li><li>Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;</li><li>Proven ability to drive positive client experiences that build loyalty and deliver measurable results;</li><li>Ability to manage competing priorities in a fast-paced environment;</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;</li><li>Industry awareness and strong business acumen;</li><li>Strong verbal and written communication skills and excellent organizational skills;</li><li>Passion for the fashion industry;</li><li>Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder<ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner<ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder<ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.&nbsp; If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom@kering.com" target="_blank">accessibility.americas@gucci.com</a>.&nbsp;&nbsp;When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/VJob TypeRegularStart Date2024-11-04ScheduleFull timeOrganizationGucci America Inc.

Gucci Boutiques USA

GUCCI Team Manager, Dallas North Park

SummaryIf you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.Job DescriptionRole MissionThe Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand. &nbsp;Passion for the brand is conveyed through creating a branded, luxury client experience.Key Accountabilities<ul><li>Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;</li><li>Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;</li><li>Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;</li><li>Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;</li><li>Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;</li><li>Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;</li><li>Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;</li><li>Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;</li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Maintain a neat and organized understock and stock room;</li><li>Adhere to Gucci image standards and guidelines;</li><li>Follow all company policies and procedures.</li></ul>Key Requirements<ul><li>Bachelor’s Degree preferred;</li><li>3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;</li><li>Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;</li><li>Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;</li><li>Strong organization and follow-up skills are essential;</li><li>Accuracy and attention to detail;</li><li>Candidate should be team-focused with a desire to collaborate effectively;</li><li>Ability to work in a fast moving and dynamic environment;</li><li>High flexibility and ability to adapt to different customers;</li><li>Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder<ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner<ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder<ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.&nbsp; If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom@kering.com" target="_blank">accessibility.americas@gucci.com</a>.&nbsp;&nbsp;When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary Range – CaliforniaFor individuals assigned and/or hired to work in California, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. &nbsp;A reasonable estimate of the current base salary range is $16.00 USD to $20.00 USD.&nbsp;Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Benefits include:&nbsp;<ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Paid Time Off (PTO)</li><li>401K</li></ul>EOE M/D/F/VJob TypeRegularStart Date2024-10-29ScheduleFull timeOrganizationGucci America Inc.

GUCCI Client Advisor - Beverly Hills Rodeo Drive

SummaryIf you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.Job DescriptionRole MissionAs Gucci Store Director, you will lead as a strategist (inside and outside the store) being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations.You will be a cross-functional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store.You will guarantee efficiency and effectiveness in driving and executing the company’s strategy through maintaining strategic, operational, and floor leadership of the store.You will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy.Key AccountabilitiesClient Experience<ul><li>Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.</li><li>Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events.</li><li>Inspire and foster collaboration amongst Team Managers, Store Clienteling, and Store Training to achieve coherent and strong clienteling-related activities and training.</li><li>Ensure the development, implementation, and execution of company CRM initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.</li><li>Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100.</li><li>Champion full utilization of the various clienteling tools to drive client loyalty and acquisition.</li><li>Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.</li><li>Coach and assist your team to manage and resolve client service issues with the end goal of retaining and enriching the client relationship.</li><li>Lead and oversee company-driven local events and product launches, ensuring client attendance and sales results are met.</li><li>Maintain and inspire a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.&nbsp;</li></ul>Leading People<ul><li>Act as a role model for people by embodying a passionate attitude and demonstrating the highest standards of professionalism, ethics, and leadership with people and clients.</li><li>Assist and guide your team in managing the performance and the development of their teams ensuring high engagement of top performers and effective improvement of bottom performers.</li><li>Adopt and foster a growth and can-do mindset with your team members by challenging and stretching them to seek innovative solutions, whilst adhering to ethics and professionalism.</li><li>Elevate, empower, and enrich your team’s performance through providing ongoing timely feedback, on-the-job coaching and check-in, and quality career conversations during the annual Performance and Development Review process.</li><li>Endorse and develop the leadership and functional capabilities and skills of the Associate Store Director/Manager to become ready for a future Store Director/Manager role.</li><li>Inspire and champion proactivity and accountability in cultivating and empowering talents in the store, retaining and engaging them, and facilitating their career growth and mobility.</li><li>Lead and guide engaging and effective Store Briefings to cascade key business objectives and execution action plans, keeping at heart equal focus on business and people.</li><li>Manage and oversee effective and timely resolution of employee-relations matters in partnership with your manager and the People Partners.</li><li>Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive recruiting.</li><li>Oversee a consistent and timely Gucci onboarding experience for all new hires.&nbsp;</li></ul>Sales Performance<ul><li>Partner cross-functionally to drive and maximize sales performance to consistently achieve the overall sales target and KPIs, while ensuring operational integrity and optimization of monthly profitability.</li><li>Devise and drive collaborative and innovative initiatives to propel Gucci to capitalize on the first-mover advantage and seize market opportunities.</li><li>Demonstrate sales leadership by playing an active role on the sales floor through coordinating front of house (FOH) and back of house (BOH) activities, engaging with top clients, and ensuring the highest level of client service and hospitality.</li><li>Oversee and ensure the management of stock levels to maximize full-price selling (for Full- price stores) and maintain a high sell-through, as well as alignment with new product launches.</li><li>Ensure the rollout of training priorities by all managers and the training team, so that all people are fully educated on brand pillars and season strategy.</li><li>Consistently drive with the Associate and the Team Managers the company’s set KPIs by guiding and challenging them to create and implement strategies, when performance standards are not met.</li><li>Guide and ensure the effective allocation of staff resources and schedule to drive sales and maintain a high standard of client service.</li><li>Keep up to date with competitors’ analysis; products, sales trends, people strategies, clienteling activities, and launches.&nbsp;</li></ul>Running the House<ul><li>Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security.</li><li>Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches.</li><li>Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage is below company target.</li><li>Provide accurate monthly schedules and timely submission of payroll records for all employees.</li><li>Oversee incoming and outbound merchandise requests and shipments.</li><li>Support and monitor the After Sales services in store.</li><li>Oversee and support maintaining the Visual Merchandising standards set by the Global VM team.</li><li>Ensure optimal and consistent adherence to all key health, safety, and security aspects.</li><li>Maintain company assets organized in respect of the back-of-house and front-of-house guidelines.</li><li>Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.</li></ul>Requirements<ul><li>Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.</li><li>Bachelor’s Degree in a related field is preferred.</li><li>High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.</li><li>Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.</li><li>Proven ability to drive positive client experiences that build loyalty and deliver measurable results.</li><li>Ability to manage competing priorities in a fast-paced environment.</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.</li><li>Industry awareness, commercial knowledge, and strong business and financial acumen.</li><li>Strong verbal and written communication skills and excellent organizational skills.</li><li>Passion for the Fashion Industry.</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.&nbsp;</li></ul>Key Values for Ways of WorkingOur values define who we are, what we stand for and how we act towards one another.&nbsp; We consider these our commitment to develop a stronger organization:We Are Inclusive&lt; &gt;We believe that diveristy in thought, background and skills enhances our capacity to create, collaborate and problem solve.&nbsp;We Are Respectful&lt; &gt;We believe that all people are worthy and deserving of being seen and heard, using kindness as the power to transform every room we walk into.&nbsp;We Are Responsible&lt; &gt;We believe that personal and professional growth thrives at the intersection of thoughtfulness and accountability.&nbsp;We Are Trustworthy&nbsp;&lt; &gt;We believe that honesty, transparency, and integrity are the foundations for everything we do (essential to sustaining healthy, long-lasting relationships).Key Behaviors to Amplify What We DoExploreConsiderate Thinker&lt; &gt;Sees the big picture and understands how own actions and decisions impact others and the organization as a whole.Solutions Developer&lt; &gt;Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions.&nbsp;DeliverAccountable Achiever&lt; &gt;Actively gets things done, raising the bar for performance, and taking accountability for own actions.Agile Advocate&lt; &gt;Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals.&nbsp;ConnectConnection Builder&lt; &gt;Builds trust-based relationships across boundaries and encourages collaboration. Adapts own style to communicate impactfully.People Enabler&lt; &gt;Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness.&nbsp;BuildContinuous Learner&lt; &gt;Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort.Talent Builder&lt; &gt;Provides constructive and on-going feedback, coaches and helps others to achieve their full potential.&nbsp;Work Authorization&lt; &gt;Qualified candidates must have the proper work authorization to work in CanadaAccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.&nbsp; If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom@kering.com" target="_blank">accessibility.americas@gucci.com</a>.&nbsp;&nbsp;When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary Range – Vancouver, British ColumbiaFor individuals assigned and/or hired to work in British Columbia, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.&nbsp;A reasonable estimate of the current base salary range is $121,500 CAD to $135,000 CAD.EOE M/D/F/VJob TypeRegularStart Date2024-10-31ScheduleFull timeOrganizationG Boutiques Inc.

17 Customer Service / Client Services Jobs