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remote typeHybridlocationsCorporatetime typeFull timeposted onPosted 17 Days Agojob requisition idR-100051Job Description:We are searching for an experienced Full-Time Contact Center Lending Rep. Location: South Bend, IN 46601Position Summary:The Contact Center Lending Representative provides a high level of member service through inbound calls while working with members loan applications. The incumbent will also assess the members’ financial needs to recommend appropriate products and services.Primary Responsibilities and Duties:Ability to perform the job duties and provide support in all areas of the Contact Center as needed.Processes loan applications from start to finish utilizing Everwise lending matrix via all lending channels.Must be able to make sound lending decisions based upon Everwise underwriting requirements.Provide quality service while working with members over the phone/video to provide guidance and education and recommend appropriate products and services.Correspond with members through phone, email, online chat, and written communication while maintaining excellent service standards.Must demonstrate excellent product knowledge, full understanding of needs-based selling, practice, and use of discovery selling techniques.Meet or exceed established sales goals for lending and member service. &nbsp;Responsible for daily decisions made within parameters set by leader.Accountable for understanding and applying government laws and regulations and Everwise policies and procedures relating to the Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC.Assumes additional responsibilities as necessary for the continued growth and advancement of Everwise.Knowledge/Skills:Excellent verbal and written communication skills within a high-volume member contact center.Ability to read and comprehend detailed instructions.Computer skills (Microsoft tools – Word, Excel, Teams); ability to navigate through various software and systems.Ability to work in a team environment.Strong problem-solving skillsStrong organizational and time management skillsEffectively present information and interact using various communication tools.Ability to perform efficiently while working under deadlines and time constraints.Strong analytical, mathematical, and decision-making skills.Minimum Requirements:High School diploma or GED3+ years’ banking, lending and/or financial experience.Available to work on Saturdays.Everwise is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Everwise Credit Union

Contact Center Lending Representative

remote typeHybridlocationsCorporatetime typeFull timeposted onPosted 17 Days Agojob requisition idR-100048Job Description:We are searching for an experienced Full-Time Member Contact Center Representative.Location: South Bend, IN 46601Essential FunctionAssists members via telephone or other delivery channels with their financial needs by answering questions, performing financial transactions, resolving issues and providing information to ensure quality service.&nbsp;&nbsp;Timely service the needs of the members and enhance their financial relationships with the Credit Union.​Primary Responsibilities &amp; Duties<ul><li>​Responsible for providing courteous and efficient service to members and team members over the phone or preferred delivery channel.</li><li>​Identify opportunities to promote credit union products and services to retain members and increase wallet share.</li><li>​Utilize various computer applications to assist with member support and satisfaction.</li><li>Strive&nbsp;to provide first contact resolution and build lasting member relationships through exceptional service.</li><li>​Responsible for maintaining a high level of quality such as Member Satisfaction, accuracy, phone management and more as defined by management.</li><li>​Contribute to Unit and Corporate goals.</li><li>​Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.</li></ul>​&nbsp; **Variability in hours including weekend and holiday hours.Specific SkillsClear verbal and written communication, listening, and human relation skillsExcellent phone communication skills using clear and pleasant voiceBasic analytical, mathematical, organizational and decision-making skillsComputer literacy skills with using Windows environment, spreadsheet and word processing software.Data entry skillsAbility to multi-taskAble to work in a fast-paced and diverse environmentAbility to sit and/or stand at a desk for extended period of time.​AccountabilityAccountable for the quality of member service rendered, proper documentation of loans and other services, sales goals and adherence to Everwise Credit Union’s Service Expectations.Must develop and maintain a high degree of Everwise product and service knowledge.Maintain a professional and ethical work relationship with members and team members.Responsible for daily decisions made within parameters set by supervisor.Accountable for understanding &amp; applying Everwise policies and procedures relating to the Bank Secrecy Act.Protection of assets and security of the branch and personnel are a basic responsibility.Accountable for Performance Management goals as agreed upon with supervisor.Everwise is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Member Contact Center Representative

Job Title: B2B Sales RepresentativeLocation: Parsippany, NJWe are seeking an enthusiastic B2B Sales Representative to join our team in Parsippany, NJ. In this role, you will be responsible for driving business growth by identifying new sales opportunities, managing existing client relationships, and offering tailored solutions to meet client needs. The ideal candidate will have customer relations experience, excellent communication skills, and a strong ability to build relationships with key decision makers.Key Responsibilities<ul><li>Prospecting &amp; Lead Generation:&nbsp;Preforming research and&nbsp;identifying&nbsp;new clients across multiple channels and platforms.&nbsp;</li><li>Client Relationship Management: Build and maintain relationships with current and prospective clients by understanding their needs, listening to their concerns and providing them customized solutions.</li><li>Sales Presentations: Conduct presentations via Zoom to potential clients, detailing the company’s offering and its value to the prospective client</li><li>Sales Pipeline Management: Develop and maintain a strong pipeline of potential sales and tracking progression of deals throughout the sales cycle.&nbsp;</li><li>Negotiation &amp; Closing: Negotiate contracts, pricing, and terms with clients to secure new business deals and meet sales targets.</li><li>Additionally, your responsibilities will include engaging with potential clients through multiple communication channels, developing and delivering tailored proposals that outline the services discussed, and coordinating client meetings via Zoom to further drive business opportunities.</li></ul>Qualifications:<ul><li>Candidates must have Microsoft suite experience and should be able to navigate applications, create documents, and manage email via outlook.&nbsp;</li><li>Candidates should be comfortable using a CRM to record client information, track sales cycles, and manage leads.&nbsp;<ul><li>Hub Spot experience is a plus.&nbsp;</li></ul></li><li>Candidates must have good communication skills as you will be required to draft emails, make calls, and meet with clients via zoom.&nbsp;</li><li>Candidates should be self-motivating, have a willingness to learn, stay focused, and manage their time appropriately.&nbsp;</li><li>Candidates will be required to perform research, internet searches, and be comfortable with navigating LinkedIn&nbsp;</li><li>Employees are required to be in office&nbsp;</li><li>Previous sales experience is not required but are valued skills.&nbsp;</li></ul>Benefits:Workplace Diversity LLC provides its employees with a competitive salary which includes a base salary of between $40,000 and $50,000 plus commissions. Additional benefits include relaxed work environment, paid time off, and 401k. Health insurance, dental, vision, and supplemental insurance through Aflac is also provided to full-time employees.&nbsp;WorkplaceDiversity.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status.

B2B Sales Representative

Position Title: Office and IT ManagerStatus: Exempt, Full-TimeHours: 40+ hours per week, plus occasional evening and weekend hoursBenefits: 13 PTO days, 22 paid holidays, healthcare, long-term and short-term disability, 401k matching program (after one year), $10k tuition remissionSalary: $50,000 to $60,000Reports to: Co-DirectorABOUT OPEN CONNECTIONS:Founded in 1975, Open Connections is a nonprofit educational resource center that offers programs designed to empower young people and adults to create the life they want, full of purpose and fulfillment. When people leave Open Connections we hope that they are knowledgeable and comfortable in who they are; able to communicate their needs and wishes, and hear the needs and wishes of others, in a respectful and effective way; and prepared to tackle life’s challenges and opportunities using both creative and critical thinking.Open Connections is an equal opportunity employer. We do not discriminate on the basis of age, citizenship, color, disability, gender (expression or identity), marital status, military or veteran status, parental status, race, religion, sexual orientation, or any other non-merit factor.POSITION SUMMARY:This position will serve primarily as the office and IT manager and must be committed to advancing the mission of Open Connections, empowering people to create the lives they want, full of purpose and fulfillment.&nbsp;RESPONSIBILITIES:Office Management (60%)<ul><li>Support our community by<ul><li>Being a warm, welcoming face of Open Connections when answering the phone, replying to emails, and engaging in-person</li><li>Assisting, to the best of your ability, to requests and questions from youth, parents, and staff</li><li>Managing the clerical aspects of various events and services (open houses, conferences, summer camp, graduation, Pausing Festival)</li><li>Maintaining a wide variety of files and documents (calendars, handbooks, family lists)</li></ul></li><li>Support our staff by<ul><li>Assisting with purchasing needs</li><li>Managing the clerical aspects of new hires</li><li>Supporting the Property Manager with scheduling and work orders</li><li>Serving as a thought partner to the Co-Directors</li></ul></li></ul><ul><li>Support the organization by<ul><li>Managing the clerical aspects of the admissions and registration process;</li><li>Assisting with financial aspects of the organization including preparing invoices, processing payments, recording credit cards charges into Quickbooks, and paying bills;</li><li>Assisting the Development Committee by maintaining the donor database, sending thank yous, etc.</li><li>Serving as steward to the Event Closet, Gathering Space, Farmhouse and Barn Kitchens</li></ul></li></ul>IT/Tech Manager (20%)<ul><li>Develop and maintain a comprehensive IT plan<ul><li>Serve as network administrator (network, computers, email, cloud storage, password security)</li><li>Support internal program sites</li><li>Managing the Adobe Lightroom photo database</li><li>Program IT Support</li></ul></li><li>Work with co-director on organizational web presence<ul><li>Google Ads</li><li>Support website maintenance</li><li>Manage OC’s social media presence</li></ul></li><li>Responsible for database and record management<ul><li>Filemaker,&nbsp;</li><li>Constant Contact,&nbsp;</li><li>FlipCause,&nbsp;</li><li>Keeper</li><li>Excel</li></ul></li></ul>Direct Mission Support (10%)<ul><li>Ground self in the OC mission through one-half to one day of facilitation a week</li></ul>Other Duties as Needed (10%)Additional Details:Salary: $50k to $60kTime Commitment: This is a full-time exempt position.Benefits: Health care, 13 PTO days, 22 paid vacation days, short-term disability, long-term disability, 401k matching program after the first year, $10k tuition remissionHow to Apply:Which color is friendlier and why, red or blue? Interested candidates should provide the answer to the question, a letter of interest, and resume to&nbsp;<a href="mailto:hr@openconnections.org" target="_blank">hr@openconnections.org</a>.&nbsp; Applications will be accepted until the position is filled.CommitmentsAll candidates should share these commitments:<ul><li>Personal responsibility and sustainability of the organization&nbsp;</li><li>Deep belief in OC Philosophy</li><li>Ongoing personal and professional growth, including continuous personal education on alternative education</li><li>Diversity of student and staff population</li><li>Economic access for all who feel the school is right for them</li></ul>

Open Connections

Office and IT Manager

Tucson, AZtime typeFull timeposted onPosted 3 Days Agojob requisition idR0053767Bilingual Sales Representative – Tucson, AZSalary: $20.00 per hour / $40,300.00 annually*Additional 10% bilingual skill differentialIncrease your earning potential&nbsp;$1,000 Completion bonus after successfully completing training and orientation (around 5 months)Potential to earn additional monthly sales incentives after 10-week training program! &nbsp;+10% evening differential for applicable shifts&nbsp;Have an active P&amp;C or personal lines insurance license?&nbsp;&nbsp;You will be eligible for a $1,500 sign on bonus! Ask your recruiter for more details!At GEICO, our associates are the heart of our company. We’re looking for Bilingual Sales Representatives for our Tucson, AZ office who are driven, solution-oriented, and ready to contribute to our company’s success. We’re seeking outstanding associates who want to kickstart a fulfilling career with one of the most innovative auto insurers in the U.S.&nbsp;As a Bilingual Sales Representative, you’ll build rapport with customers without making a single cold call. Our Sales Representatives use compassion and persuasion skills to prepare insurance quotes, advise customers on coverage, and convert quotes into new policies. GEICO offers a career with plenty of development opportunities, where you will feel seen, challenged, and can make an impact from the start. If you enjoy working in a fast-paced, competitive environment and have a passion for sales, this is your opportunity to be part of a great team!&nbsp;&nbsp;Qualifications &amp; Skills:&nbsp;<h2>2 years prior sales OR professional office experience required OR associate's degree or higher</h2><h2>Excellent verbal and written communication skills in English and Spanish</h2><h2>In Office Position - must commute to 3050 S. M L King Jr Way, Tucson, AZ 85713</h2><h2>Solid computer and multi-tasking skills&nbsp;</h2><h2>Ability to effectively communicate, verbally and in writing&nbsp;</h2><h2>Ability to work comfortably in a fast-paced, high-volume call center environment&nbsp;</h2>Hybrid role: Training 100% in-office; post training 4 days a week in office and work from home 1 day a week &nbsp;At this time, GEICO will not sponsor a new applicant for employment authorization for this position. &nbsp;Benefits:As an Associate, you’ll enjoy our <a href="https://geico.wd1.myworkdayjobs.com/External/page/03d3975774b9100102b7e66be5990000" target="_blank">Total Rewards Program</a>* to help secure your financial future and preserve your health and well-being, including:<ul><li>Premier Medical, Dental and Vision Insurance with no waiting period**</li><li>Paid Vacation, Sick and Parental Leave</li><li>401(k) Plan</li><li>Tuition Reimbursement</li><li>Paid Training and Licensures</li></ul>*Benefits may be different by location.&nbsp; Benefit eligibility requirements vary and may include length of service.**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Geico

Bilingual (Spanish) Sales Representative (Tucson, AZ)

locationsKaty, TXtime typeFull timeposted onPosted 3 Days Agojob requisition idR0053758<h2>Bilingual (Spanish) Customer Service Rep. Houston, TX</h2>Salary: $20.50 per hour / $41,300 annually+ Additional 10% bilingual differential for applicable skillsetsWhen you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Bilingual Customer Service Representatives for our Houston, TX office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk.Avanza profesionalmente con una compañía que valora la diversidad y la inclusión.Esta oportunidad es ideal para personas que valoran el aprendizaje continuo, ya que nuestros Representantes de Servicio al Cliente tienen el desafío constante de aprender y expandir su conocimiento de la industria de seguros y nuestra compañía. Además, GEICO favorece la cultura de “ascensos dentro de la empresa”, así que abundan las oportunidades para que avances profesionalmente y seas recompensado por el trabajo duro y la perseverancia.Si te gusta trabajar en un entorno con un ritmo acelerado, y deseas ayudar a nuestros clientes con sus necesidades de seguro, esta es tu oportunidad para formar parte de un equipo excepcional.Qualifications &amp; Skills:<ul><li>Excellent verbal and written communication skills in English and Spanish</li><li>In office position - must commute to 21420 Merchants Way, Katy, TX 77449</li><li>Outstanding customer service skills and/or experience</li><li>Solid computer, grammar and multi-tasking skills</li><li>Ability to work comfortably in a fast-paced, high-volume call center environment</li></ul> &nbsp;At this time, GEICO will not sponsor a new applicant for employment authorization for this position. &nbsp;Benefits:As an Associate, you’ll enjoy our <a href="https://geico.wd1.myworkdayjobs.com/External/page/03d3975774b9100102b7e66be5990000" target="_blank">Total Rewards Program</a>* to help secure your financial future and preserve your health and well-being, including:<ul><li>Premier Medical, Dental and Vision Insurance with no waiting period**</li><li>Paid Vacation, Sick and Parental Leave</li><li>401(k) Plan</li><li>Tuition Reimbursement</li><li>Paid Training and Licensures</li></ul>*Benefits may be different by location.&nbsp; Benefit eligibility requirements vary and may include length of service.**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Bilingual (Spanish) Customer Service Rep. Houston, TX

Customer Care Reps (Work from Home)Positions are full-time, work from homeMonday-Friday: 1st shift (no weekends) actual shifts may vary anywhere between the hours of 8AM – 6PM ESTHourly rate: $19.50 per hourIt’s an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.As a WellSense&nbsp;Member Service&nbsp;Representative, you’ll serve as the first line of support for our stakeholders by providing accurate and thorough information to current and prospective members, providers and internal customers about our various health plans. In this role, you’ll make a difference for others every day. This role has also proven to be an excellent starting point for long-term growth and advancement in our company.&nbsp;Our Investment in You:<ul><li>Full-time remote work<ul><li>WellSense Health Plan is only able to employ in the following states: Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin</li></ul></li><li>Paid 10-week training period<ul><li>Bring your enthusiasm and people skills, and we will train you on the health insurance business and how to confidently resolve inquiries</li></ul></li><li>Excellent benefits program, including a no-premium health insurance option</li><li>One-on-one mentoring and on-the-job training<ul><li>New hire buddy program, Team Assist Line and Ulysses Learning, a leader in customer service and call center learning programs</li></ul></li><li>Opportunities to increase your title and pay based on demonstrated knowledge, abilities and performance</li><li>Recurring annual cash retention bonus for remaining within the Customer Care position</li><li>Internal employee application program to grow into roles in other departments</li><li>Recognition and rewards for high performance and improvement</li><li>Employee resource groups for corporate diversity and inclusion initiatives&nbsp;</li></ul>Key Responsibilities:<ul><li>Utilize appropriate resource materials to own interactions in order to effectively and accurately interpret‚ respond and resolve customer inquiries and problems while delivering outstanding service as a means to build loyalty, improve retention, and satisfy best-in-service goals and objectives</li><li>Respond to a high volume of incoming calls from members and providers (call length can vary widely, from five minutes to 45 minutes or more)</li><li>Maintain knowledge of WellSense contracts and policies and effectively interpret information</li><li>Employ strong interpersonal skills to handle difficult calls courteously and professionally</li><li>Document calls in accordance with departmental policies</li><li>Work with peers to solve problems and promotes teamwork</li><li>Meet or exceed department’s quality and productivity goals</li><li>Perform other duties as assigned</li></ul>QualificationsEducation:<ul><li>High school diploma or equivalent required, bachelor’s degree preferred</li></ul>Experience<ul><li>Prior professional work experience, ideally with customer service<ul><li>It’s ok if you haven’t worked in a call center before, we will train you</li></ul></li></ul>Competencies, Skills, and Attributes:<ul><li>Outstanding customer service skills</li><li>Excellent verbal and written communication skills</li><li>Strong organizational skills with the ability to prioritize a high volume of adjustment requests, multi-task and prioritize work</li><li>Ability to make reasonable and sound business decisions based on established standards and guidelines</li><li>Working knowledge of Microsoft Office products</li><li>Bilingual in Spanish, Portuguese, Haitian Creole or other language is highly desirable</li><li>Able to comfortably work from home with access to a high-speed internet connection</li><li>Regular and reliable attendance</li><li>Ability to work overtime during peak periods</li></ul>About WellSenseWellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly hired employees.

17 Customer Service / Client Services Jobs